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13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios

Old Nov 17, 2021, 8:37 am
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Last edit by: Prospero
BUGS
1. Promotion to Gold Guest List (Markie)
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6. TP collection year end on landing page shows card expiry date (i.e. end of following month). Correct under 'My Account' sub-menu. (NWIFlyer)
7. No household account although underlying data appears to still be there (many)
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesnt display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)

'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see

ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
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13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios

Old Nov 18, 2021, 11:10 am
  #331  
 
Join Date: May 2013
Location: SMF / SFO
Posts: 226
Originally Posted by Saligo
Have just managed to log in to the app - everything looks good.

Still not able to log in via the website though.
Same for me. But I am unable to do what I need through the app (cancel a booking). I am advised "sign in to the Executive Club account used to make this booking..."...which I already have done.
cpdc1030 is offline  
Old Nov 18, 2021, 11:12 am
  #332  
 
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,656
I can't log in through the app.
Asks for a booking ref and surname, and then tells me it can't find the booking.
xenole is offline  
Old Nov 18, 2021, 11:33 am
  #333  
 
Join Date: Oct 2011
Location: City of Kingston Upon Hull
Programs: BAEC Gold
Posts: 4,931
Originally Posted by Flaps Down

* Disclaimer: Third or fourth-hand rumour and detail has undoubtedly been lost in transit. I am not a BA employee. Past performance is no guide to future success. YMMV. Always read the label.
You missed if swallowed, do not induce vomiting 😀
T8191 and Flaps Down like this.
kanderson1965 is offline  
Old Nov 18, 2021, 11:37 am
  #334  
 
Join Date: Oct 2013
Location: London, UK
Programs: BAEC GGL/CCR; TK Elite; ITA Executive; Hilton Diamond; Marriott Bonvoy Platinum
Posts: 1,544
Amex has now reintroduced the function to transfer Membership points to the BAEC.
81romeo is offline  
Old Nov 18, 2021, 11:57 am
  #335  
 
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold / Marriott Platinum
Posts: 3,479
I'm logged into app now but most of my data has now disappeared. Can't refresh.
TTmex is online now  
Old Nov 18, 2021, 11:58 am
  #336  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,642
Thank you, FT, for pointing the way to how to make an award booking this afternoon!
Globaliser is offline  
Old Nov 18, 2021, 12:06 pm
  #337  
 
Join Date: Feb 2015
Programs: BA Gold, Avis President
Posts: 432
Just successfully made a booking by starting as a guest and then logging in, just before payment taken, as part of the options provided.

Took me through to my account fine...and then you can abandon the booking....if you want to....

Chris
T8191 likes this.
Chris_G is offline  
Old Nov 18, 2021, 12:06 pm
  #338  
 
Join Date: Oct 2017
Location: FRA, JFK
Programs: BAEC GGL, A3*S, Bonvoy Gold, HH Gold
Posts: 985
Also managed to log into the app (Android).
Everything seems to be working OK but I'm still missing the Avios and TPs from my AA flights a couple of weeks ago.
Managed to submit a missing avios claim when the website was working yesterday.
Of the 6 flights in total that I claimed I only received an email confirmation for flights 3 and 4.
Hopefully they'll get their s*** together before Christmas. Would like to be Gold before flying back home on 12/20
Chiller3333 is offline  
Old Nov 18, 2021, 12:14 pm
  #339  
 
Join Date: Feb 2016
Programs: BAEC Gold/ Skywards Gold/Hilton Diamond
Posts: 74
Just spoken to a BA agent and rumour has it, the issue may be fixed tomorrow......
muskysman is offline  
Old Nov 18, 2021, 12:15 pm
  #340  
FlyerTalk Evangelist
 
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,081
Originally Posted by Chris_G
Just successfully made a booking by starting as a guest and then logging in, just before payment taken, as part of the options provided.

Took me through to my account fine...and then you can abandon the booking....if you want to....

Chris
As per my post #292. Don't log in to BAEC, just be a normal customer. E-ticket and MMB access all OK.
T8191 is offline  
Old Nov 18, 2021, 12:21 pm
  #341  
 
Join Date: Apr 2018
Location: London
Programs: BA Silver (for now)
Posts: 995
All back working and I must say a lot faster.
Will100 is offline  
Old Nov 18, 2021, 12:22 pm
  #342  
 
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,837
Originally Posted by Will100
All back working and I must say a lot faster.
i beg to differ!
Gastrocnemius likes this.
Nephoi is offline  
Old Nov 18, 2021, 12:35 pm
  #343  
 
Join Date: Feb 2016
Programs: BAEC Gold/ Skywards Gold/Hilton Diamond
Posts: 74
Originally Posted by Will100
All back working and I must say a lot faster.
No it isn't you can access BA.com via backdoor but says parts of sight are down and agents on phone still cannot help with Avios booking either.
Nephoi likes this.
muskysman is offline  
Old Nov 18, 2021, 12:38 pm
  #344  
 
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,879
App working for me on iPhone 13.
Will100 and Nephoi like this.
gcuk is offline  
Old Nov 18, 2021, 12:52 pm
  #345  
 
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,656
Sort of in the app on Android. Had to reboot my phone, and can now log in.
Did mention something about voucher bookings, and not sure if it's actually refreshing or sticking in 1970.
xenole is offline  

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