Nov 17, 2021, 7:37 am
Last edit by: Prospero
BUGS
1. Promotion to Gold Guest List (Markie)
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6.TP collection year end on landing page shows card expiry date (i.e. end of following month). Correct under 'My Account' sub-menu. (NWIFlyer)
7. No household account although underlying data appears to still be there (many)
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)
'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…
ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6.
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)
'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…
ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios
Nov 18, 2021, 7:28 am
#302
Join Date: Feb 2018
Programs: Mucci, BAEC Silver, IHG Platinum Elite
Posts: 1,038
Nov 18, 2021, 7:35 am
#304
Join Date: Oct 2017
Location: FRA, JFK
Programs: BAEC GGL, A3*S, Bonvoy Gold, HH Gold
Posts: 1,006
The text changed :P
The Executive Club is temporarily unavailable while we make some planned improvements. We’re working hard to get everything back up and running as soon as possible.
Nov 18, 2021, 7:38 am
#305
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,558
Nov 18, 2021, 7:43 am
#306
Join Date: Aug 2019
Location: Tenerife
Programs: BA Gold, BA AMEX PP, Amex Platinum
Posts: 433
I do hope they get it sorted by the 18th December or the next Sale. 🙄
Luckily { or unluckily for me ) my flight home next week from AYT is with Pegasus. Dirty plane, cardboard sandwiches and they ran out of loo roll on the way out, but on the plus side, IFE and Mrs Geek and I got 3 seats each.
Luckily { or unluckily for me ) my flight home next week from AYT is with Pegasus. Dirty plane, cardboard sandwiches and they ran out of loo roll on the way out, but on the plus side, IFE and Mrs Geek and I got 3 seats each.
Nov 18, 2021, 7:51 am
#307
Join Date: Oct 2012
Location: LHR-ish
Programs: BA: ex-Silver, now Blue. VS: Gold
Posts: 87
I have to say I really feel for the IT team in this case. It's an awful sinking feeling when the (probably already padded) deadline is approaching and testing is still throwing up anomalies or a load service isn't working as planned. It takes a cool head to manage a team in this situation whilst also managing the client expectation when, in fact, you don't actually know when the issue will be resolved.
And there are a bunch of very stressed techies out there. But you probably already knew that.
* Disclaimer: Third or fourth-hand rumour and detail has undoubtedly been lost in transit. I am not a BA employee. Past performance is no guide to future success. YMMV. Always read the label.
Nov 18, 2021, 7:55 am
#308
Join Date: Jan 2011
Location: Sheffield
Programs: BA Gold
Posts: 417
I've heard a rumour* that service load is exactly the issue. They've slowly been trying to open the taps again but whenever they do so, the servers start running out of resources unexpectedly quickly and the system has to be shut down again.
And there are a bunch of very stressed techies out there. But you probably already knew that.
* Disclaimer: Third or fourth-hand rumour and detail has undoubtedly been lost in transit. I am not a BA employee. Past performance is no guide to future success. YMMV. Always read the label.
And there are a bunch of very stressed techies out there. But you probably already knew that.
* Disclaimer: Third or fourth-hand rumour and detail has undoubtedly been lost in transit. I am not a BA employee. Past performance is no guide to future success. YMMV. Always read the label.
Hmmmmm...
Nov 18, 2021, 8:06 am
#309
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,145
I've heard a rumour* that service load is exactly the issue. They've slowly been trying to open the taps again but whenever they do so, the servers start running out of resources unexpectedly quickly and the system has to be shut down again.
And there are a bunch of very stressed techies out there. But you probably already knew that.
* Disclaimer: Third or fourth-hand rumour and detail has undoubtedly been lost in transit. I am not a BA employee. Past performance is no guide to future success. YMMV. Always read the label.
And there are a bunch of very stressed techies out there. But you probably already knew that.
* Disclaimer: Third or fourth-hand rumour and detail has undoubtedly been lost in transit. I am not a BA employee. Past performance is no guide to future success. YMMV. Always read the label.
Nov 18, 2021, 8:28 am
#310
Join Date: Mar 2005
Location: England
Programs: BAEC: Bronze; Marriott: Gold
Posts: 399
I've heard a rumour* that service load is exactly the issue. They've slowly been trying to open the taps again but whenever they do so, the servers start running out of resources unexpectedly quickly and the system has to be shut down again.
And there are a bunch of very stressed techies out there. But you probably already knew that.
* Disclaimer: Third or fourth-hand rumour and detail has undoubtedly been lost in transit. I am not a BA employee. Past performance is no guide to future success. YMMV. Always read the label.
And there are a bunch of very stressed techies out there. But you probably already knew that.
* Disclaimer: Third or fourth-hand rumour and detail has undoubtedly been lost in transit. I am not a BA employee. Past performance is no guide to future success. YMMV. Always read the label.
Nov 18, 2021, 8:38 am
#311
Join Date: Nov 2017
Programs: BAEC Gold
Posts: 94
Was able to log into the app using my android and was pleased to see the little aircraft that always seemed to be on a random flight somewhere on the ‘My Account’ page has been placed back on the tier point track. If it took them four days just to achieve that then, personally, I’m glad caused it always bugged me (was it the same for everyone else?)
Recent transactions page looks fresh and updated with gold trim too!
Recent transactions page looks fresh and updated with gold trim too!
Nov 18, 2021, 8:45 am
#312
Join Date: Oct 2014
Location: UK
Programs: BA Pyrite
Posts: 179
Mine is still off on its random flight on iOS. But yes, logged back in on the app.
Nov 18, 2021, 8:48 am
#313
Join Date: Jul 2010
Location: London
Programs: BA Gold / HH Diamond / FB Platinium / SPG Gold / Marriott nothing
Posts: 136
Up and running again
Just logged in using the app on my iPhone.
It works but unfortunately I am not GGL for life anymore. I quite liked that bug!
It works but unfortunately I am not GGL for life anymore. I quite liked that bug!
Nov 18, 2021, 8:50 am
#314
Join Date: Dec 2002
Location: Sunshine Coast, Queensland
Programs: BA Gold (Emerald); Hilton Gold; IHG Platinum; Marriott Gold; Radisson Gold
Posts: 388
It's been on and off on the app all day - but the website still doesn't work and the phone agents can't access accounts to make or ticket bookings using Avios.
Nov 18, 2021, 9:01 am
#315
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold / Marriott Platinum
Posts: 3,543
The "recent transactions" page in my android app looks really cool. Like the addition of the gold colour there and the arrows to open and close each part.
I will add that my Saturday AA flight from DFW to MEX hasn't posted yet.
I will add that my Saturday AA flight from DFW to MEX hasn't posted yet.