Last edit by: Prospero
BUGS
1. Promotion to Gold Guest List (Markie)
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6.TP collection year end on landing page shows card expiry date (i.e. end of following month). Correct under 'My Account' sub-menu. (NWIFlyer)
7. No household account although underlying data appears to still be there (many)
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesnt display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)
'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see
ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6.
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesnt display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)
'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see
ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios
#256
Join Date: Mar 2005
Location: England
Programs: BAEC: Bronze; Marriott: Gold
Posts: 399
Sorry, I totally disagree here as someone that works in IT.
The Exec Club system isn't that large a database. Yes there are 10's of millions of members, but the transaction rate has to be pretty low. Many, many large companies have many orders of magnitude larger database platforms with web front ends that have zero perceptible down-time during upgrades and migrations. The only reason they've taken it down for so long is that they're cheap. Probably why it's over-run too.
The Exec Club system isn't that large a database. Yes there are 10's of millions of members, but the transaction rate has to be pretty low. Many, many large companies have many orders of magnitude larger database platforms with web front ends that have zero perceptible down-time during upgrades and migrations. The only reason they've taken it down for so long is that they're cheap. Probably why it's over-run too.
#257
Join Date: Jul 2019
Programs: British Airways
Posts: 58
understanding a bit how complex the IT infrastructure is not only at BA I would be surprised if the access would be back before december. My guess is that BA is still using very old database systems and have not really adapted what Cloud Software is about. Look at all the glitches on their website and mobile app.
However why such a poor customer service? Instead of updating that it will take longer there is still the absurd message that the access shall be back by yesterday.
However why such a poor customer service? Instead of updating that it will take longer there is still the absurd message that the access shall be back by yesterday.
#258
Join Date: Oct 2013
Location: London, UK
Programs: BAEC GGL/CCR; TK Elite; ITA Executive; Hilton Diamond; Marriott Bonvoy Platinum
Posts: 1,546
GGL line now processing all Avios related transactions manually over the phone - looks like they restored their full access to Avios accounts (but for customers not yet).
#259
Join Date: Jun 2018
Programs: BA GGL CCR GFL / Marriott TFL Amb
Posts: 63
Agreed that in this day and age a 5 day plus outage is very poor!
As of this morning you are unable to manage a flight using PNR and surname, GGL instructed to go to airport early to check in (along with everyone else!)
Very very poor
As of this morning you are unable to manage a flight using PNR and surname, GGL instructed to go to airport early to check in (along with everyone else!)
Very very poor
#261
Join Date: Feb 2010
Location: London, UK
Programs: BA Exec Club, SIA KrisFlyer, Qantas FF, Emirates Skywards
Posts: 1,848
Why can't BA at least put out a message to say sorry and give us an estimate as to when systems will be returned? To me, the airline's services continue to deteriorate and it just seems like a lot of these issues are avoidable, but no one cares. Whether it is this issue, waiting hours on the phone (if they don't hang up on you) to do something that should be able to be done online, horrendous check-in queues at their own home airport/terminal or below par catering in premium cabins - it just seems like a rubbish airline charging premium prices.
I'm just struggling to understand how any of this is acceptable. Does Sean Doyle or his team actually care?
I'm just struggling to understand how any of this is acceptable. Does Sean Doyle or his team actually care?
#262
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,354
I think that comes a point when it is only sensible to stop making a fool of yourself by offering more promises which you (rightly) suspect you will not deliver on.
#263
Join Date: Nov 2018
Location: Belfast
Programs: BA Silver
Posts: 379
understanding a bit how complex the IT infrastructure is not only at BA I would be surprised if the access would be back before december. My guess is that BA is still using very old database systems and have not really adapted what Cloud Software is about. Look at all the glitches on their website and mobile app.
However why such a poor customer service? Instead of updating that it will take longer there is still the absurd message that the access shall be back by yesterday.
However why such a poor customer service? Instead of updating that it will take longer there is still the absurd message that the access shall be back by yesterday.
#265
Join Date: Oct 2013
Location: London
Programs: BAEC bouncing from Blue to Gold to Blue VSFC Red CXGreen Club Accor Platinum Hilton Silver.
Posts: 911
I managed to get into my account by "booking" a flight and the use the Avios discount link to access my account, one of 2 flights taken on the 10th (BA) is in the account posted the 12th the other (AA) is not. And nor is my return flights yesterday but that's not a surprise. I guess it's a legacy page I managed to view just now.
John
John
#266
Join Date: Jan 2015
Location: Cheshire
Programs: BA, Accor, Hilton, ITA
Posts: 372
Was just on to GGL this morning as using the back door I saw 2 Avios seats open up for an upgrade for a flight we are taking on Saturday. They processed it all OK thank goodness! Theyd been having problems on the public portal also and didnt know about the back door!
#267
Join Date: Aug 2017
Programs: BAEC
Posts: 456
I’m a bit of an old girl now and semi retired. I began my IT career when all we had were mainframes and a few mid-range were just creeping in. The mainframes were complex beasts but also very simple; always and I mean ALWAYS the same result for the same data through the same application. Later on I moved into management and I do feel for the techies now. Everything is so complex and integrated. I regard cloud and web based applications as random error generators because that’s how they appear.
I suspect we have a situation where one or several of the many integration points could not be adequately simulated in test. It may have been cost but I have also literally encountered a situation where you can’t test something until it is in production.
I have no idea what’s happened here and I hope they can fix forward. With all the user access and transactions that have been managed since yesterday I don’t see how they can go back.
#268
Join Date: Feb 2016
Programs: BAEC Gold/ Skywards Gold/Hilton Diamond
Posts: 79
Not for Gold members, just called and unless I am travelling with next 72 hours nothing they can do to help with my cancelled flight.
#269
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,556
The Executive Club is temporarily unavailable while we make some planned improvements. Everything should be back up and running for Wednesday 17 November.
It really is amateur hour. Just remove the second sentence.
#270
Join Date: Sep 2010
Location: UK oop north
Programs: BMI Diamond Club RIP,BAEC Silver
Posts: 1,689
2022