BA preflight document upload

Old Aug 26, 21, 6:33 pm
Join Date: Mar 2016
Programs: BA Gold
Posts: 631
Submitted documents for a family of 4 between 12.43 and 12.46 today. Approval for 3 out of 4 arrived between 15.12 and 15.18. For the 4th I received a message "Please add all remaining documents" due to a typo in the name. Typo corrected at 15.14 and approval still not received.
Newly Wed is offline  
Old Aug 27, 21, 12:21 am
Join Date: Jun 2003
Location: United Kingdom
Programs: BA, Air NZ, Qantas
Posts: 182
Been waiting 27+ hours and still no verification. OLCI opens in 2 hours!
air_boi is offline  
Old Aug 27, 21, 4:06 am
Join Date: Jan 2013
Programs: BAEC GfL
Posts: 287
Uploaded documents for Mrs Royalscot and I Wednesday at 19.00 for our flight departing today at 12.40 . Mrs Royalscot was approved this morning at 7 34am I never got approval and had to show documents at check in. No big deal but something not quite right with the back office handling these uploads
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Old Aug 27, 21, 4:49 am
Join Date: Jul 2008
Location: All over the place often South Wales and Lake District
Programs: BA Gold for Life
Posts: 4,441
I got my verification after I landed in DUS a few hours ago. Typical BA IT. I got the mismatched message when I tried to check progress.
itsmeitisss is offline  
Old Aug 27, 21, 5:24 am
Join Date: Jan 2013
Programs: BAEC GfL
Posts: 287
Got my email approving my documents just as I was leaving the lounge to go to the gate at 12.06
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Old Aug 27, 21, 2:07 pm
Join Date: Jun 2003
Location: United Kingdom
Programs: BA, Air NZ, Qantas
Posts: 182
Got told by BA via twitter that we could only verify documents at the airport. Then just now, 40 hrs after we submitted the documents and 12 hours after OLCI opened, we received the verification email. So now all checked in. What a lot of kerfuffle.
air_boi is offline  
Old Aug 27, 21, 7:39 pm
Join Date: Jun 2009
Programs: BA GGL/GfL; Hilton Diamond; Marriott Ambassador; IHG Diamond;
Posts: 239
Originally Posted by rahularora1
Wife and kids flew last week, had completed all these details 48 hrs prior to getting to LHR, at check in they made us complete the online forms all over again and email a screenshot of the confirmation (which was generic) to the arrival airport. The process at LHR took an hour because of this, and to top it off the form isn't mobile optimised so had to be done via a laptop. Don't think BA are handling this very well at all.
My family just had the same experience departing from the US, after having submitted the documentation through the BA form linked in MMB and in the emails/texts sent by BA.

I had even made sure to print the screenshots of the populated form as well as the confirmation page shown upon submission online. The BA check-agent didnt care that we had done it online - we were made to again fill out a hard copy version of exactly the same form at the airport and asked us to then email a scanned scoot of the form to the BA team at the arrival airport. She then called the arrival airport to have the clearance obtained. The whole affair lasted about and an hour. Absolute shambles.
flyingnomad is offline  
Old Aug 27, 21, 10:27 pm
Join Date: Sep 2002
Location: Cheltenham
Programs: KLM Plat for Life , BA Gold, HH Silver, (Other half Diamond), IHG Gold
Posts: 2,309
Well I had a message on Thursday for our flight to Barbados tomorrow but I cant see anything on MMb about where / how to submit documents. Am I being thick ? Where should I see it ?

Its time to upload your COVID-19 travel documents to Manage My Booking. Once verified, you can check in online 24 hours before your flight. Visit
simonsmith is offline  
Old Sep 2, 21, 9:09 am
Join Date: Sep 2014
Programs: Alaska MM, AA MM, BA Silver, Bonvoy Lifetime Gold
Posts: 307
Do we need to upload documents to Verifly if we upload them to the BA site? I ask because we have a Dec 21 trip from the US to Prague through LHR. At this time, I know a negative COVID test is required within 3 days of travel as well as proof of vaccination. I will also need the UK Passenger Locator form and the Czech Public Health Locator Form. Because I am going to Prague, can I even use Verifly as the Czech republic is not a destination available? Or should I just select GB in Verifly and worry about that part? Thanks for any help.
Klrduks is offline  
Old Sep 2, 21, 9:45 am
Join Date: Aug 2021
Location: West of Scotland
Programs: BA Silver
Posts: 9
Verifly should work for your inbound leg to LHR but not much use for the PRG leg. I got a reply from BA when I complained that VeriFly is a waste of time. They said they would educate the check in staff concerned. I have my doubts about that though! By December VeriFly should have settled down so it would be to your advantage to use it although at the moment it is just voluntary. Uploading stuff to Manage my Booking is also voluntary but you can't use online check in if you don't upload. It doesn't actually take that long to upload to VeriFly and it is quite reassuring to get the green ticks back quite quickly. As mentioned already on here, uploading to BA can get you approval anywhere between an hour or never.
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graemesmith1960 is offline  
Old Sep 2, 21, 10:51 am
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 2,991
My wife and I both got SMS messages asking us to upload documents into MMB roughly 72 hours before our NCL - LHR flight which connected into our onward flight to DFW. There was never anywhere within MMB to upload anything. The only thing that did eventually appear in MMB was a reference to VeriFLY which we'd already uploaded our documents to. International travel at the moment is confusing / complicated enough without spurious messages that only serve to muddy the water even more.
adrianlondon likes this.
Geordie405 is offline  
Old Sep 2, 21, 11:19 am
Join Date: May 2017
Programs: BA Silver
Posts: 120
Data point - got an email to upload documents at T-48. Upload was simple enough, grabbed our vaccination certificates in PDF form from the NHS app, and a single PLF covered us both to Greece.

Received the usual T-24 notice to checkin, when I tried it wouldn't let me - assume BA haven't bothered putting in a logical function to say if documents not approved don't send that email.

At about T-15, was told that has been approved and I could check-in. Luckily silver so had already bagged the seats I wanted.
jackcarr is offline  
Old Sep 2, 21, 1:24 pm
Join Date: Apr 2016
Location: San Diego
Programs: EXP Aadvantage, but defected to BAEC
Posts: 1,195
I’m due to fly SAN-DFW-LHR-ALC at the weekend. The MMB link showed up this morning. Obviously. The SAN-DFW flight is irrelevant here, but I’m confused as to what flight details to enter. I’m actually flying AA50 to LHR and the BA2632. The MMB link won’t accept an AA flight number, so I used the codeshare number BA1505 and although I entered Spain as my final destination, I don’t see anywhere to add the Spanish flight info, just a place to upload the Spanish form that I can’t complete till tomorrow morning as I’m not yet within 48hrs of arrival. Same for the UK PLF at the present time.

Any ideas? I used the AA flight number in Verifly as I’m on AA metal, but Verifly doesn’t support UK to Spain at present, so I was hoping the BA upload would help here.
Reetmafreen is offline  
Old Sep 4, 21, 12:19 am
Join Date: Dec 2013
Posts: 373
Flying to Greece tomorrow and I followed the document upload instructions to then get an email saying they could not verify them. The email told me to amend the documents by logging onto with my tracking reference number but the travel docs link takes me to a webpage that requires a username and password once you enter the tracking reference. Has anyone else had to deal with this? Given that we're uploading personal information, it's a bit worrying how unprofessional the online verification process seems to be!
kaizenflying is offline  
Old Sep 8, 21, 12:19 am
Join Date: Feb 2007
Location: North of the Highland line
Programs: BA Gold IHG Ambassador Spire Shangri La Diamond
Posts: 642
Data point
Flight Friday to Greece at 2030
Did not get a prompt to submit documents but was on MMB Tuesday at 2040 to do a seat change, saw the link was live so submitted documents
Confirmation email that all is ok timed at 2335.
One more step ticked off 😃
thegreatmrsj is offline  

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