Seat in First compensation
Jul 19, 2021, 2:51 am
#1
Original Poster
Join Date: Sep 2019
Location: London, UK
Programs: BAEC Silver
Posts: 136
Seat in First compensation
Hopefully, a quick question. My wife’s seat in First didn’t recline on our recent trip. Cabin crew tried to investigate unfortunately to no avail.
We had an email from customer service during our trip (as the Cabin Crew kindly must have notified them on our behalf) with a Ł750 e voucher. 1st question is this the normal amount? Secondly do you know if I can ask them if we could have it in AVIOS and not a voucher?
Thought id reach out to this forum first before calling customer service for advice.
We had an email from customer service during our trip (as the Cabin Crew kindly must have notified them on our behalf) with a Ł750 e voucher. 1st question is this the normal amount? Secondly do you know if I can ask them if we could have it in AVIOS and not a voucher?
Thought id reach out to this forum first before calling customer service for advice.
Jul 19, 2021, 3:28 am
#6
Original Poster
Join Date: Sep 2019
Location: London, UK
Programs: BAEC Silver
Posts: 136
Cheers all. Looks like 100k Avios seems a reasonable request.
Was a cash booking - Flew from LHR to Mexico City 2 weeks ago. Luckily it was a day flight out so no need to sleep. No other seats available as the plane pretty much in all cabins was fully booked. No priority boarding so we boarded the plane last, which was a surreal experience.
Was a cash booking - Flew from LHR to Mexico City 2 weeks ago. Luckily it was a day flight out so no need to sleep. No other seats available as the plane pretty much in all cabins was fully booked. No priority boarding so we boarded the plane last, which was a surreal experience.
Jul 19, 2021, 4:03 am
#7
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,254
Fare result if you're happy with that. The cabin crew used to be able to manually recline for bed if needs be ? Very bad that you weren't boarded first... when I flew 3 class to Antigua couple weeks back, the boarding was rows 1-4, then rear forwards. WTP boarded last.
Jul 19, 2021, 4:28 am
#8
Join Date: Feb 2006
Location: London
Programs: BAEC
Posts: 2,644
Priority boarding only restarted this week. Up until now, the procedure is to board starting at the back. Some out stations have not been following this clear protocol.
Jul 19, 2021, 4:33 am
#10
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,254
This happened at LGW and they were very regimented / reading script. Don't think they made it up on the spot !
Jul 19, 2021, 4:40 am
#11
Original Poster
Join Date: Sep 2019
Location: London, UK
Programs: BAEC Silver
Posts: 136
Ill try the 140K Avios first before asking for 100. Ill call them shortly and keep all posted incase someone else finds this useful.
Jul 19, 2021, 4:46 am
#12
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,092
No point is asking for more as there is a Matrix they must follow, just say you want Avios instead.
The idea of boarding from the rear is that as few as possible customers have to pass each other, if boarding is at door 2 and the front cabin is a complete cabin class (First/CW) there is no reason they could not be boarded first.
The idea of boarding from the rear is that as few as possible customers have to pass each other, if boarding is at door 2 and the front cabin is a complete cabin class (First/CW) there is no reason they could not be boarded first.
Aug 25, 2021, 7:20 am
#13
Join Date: Sep 2013
Location: London, UK
Programs: Ronin - churn and burn
Posts: 701
Apparently BA stopped offering Avios as compensation on June 4th 2021.
On my recent MEX-LHR flight in F:
The offer from Customer Services today was for a Ł150 e-voucher per person.
To call that an insult is an understatement.
On my recent MEX-LHR flight in F:
- my seat did not recline and had large gouges missing from the trim
- partner's seat had A/C dripping on it from above
- both seats were covered in stains and crumbs and clearly hadn't been cleaned
- food was completely overcooked to the point of being inedible
- crew were in need of F cabin training and didn't deliver proper service
The offer from Customer Services today was for a Ł150 e-voucher per person.
To call that an insult is an understatement.
Aug 25, 2021, 9:27 am
#15
Join Date: Sep 2013
Location: London, UK
Programs: Ronin - churn and burn
Posts: 701
The problem seems to be endemic on the 789 fleet, had friends flying a different 789 to Dubai the other day in F.
One of their seats had huge chunks of the leather trim missing and gouges in the wall, under the lamp.
Had a few DMs on instagram, with people mentioning seats in similar shape since at least January.
Maintenance on the Dreamliners is truly shocking, given they're only 5 years old.
One of their seats had huge chunks of the leather trim missing and gouges in the wall, under the lamp.
Had a few DMs on instagram, with people mentioning seats in similar shape since at least January.
Maintenance on the Dreamliners is truly shocking, given they're only 5 years old.