Double Tier points on holiday bookings
|
|||
#1096
Join Date: Apr 2022
Programs: BA
Posts: 10
While you're 100% correct in stating how it should work, plenty of people have reported (myself included) that the TPs are not backdated. It's very inconsistent.
So there is a reasonable chance that the double TPs for this person will post in the next year, which is great for them. But there is no certainty around that, so they will just have to treat it as an bonus, if it should happen.
So there is a reasonable chance that the double TPs for this person will post in the next year, which is great for them. But there is no certainty around that, so they will just have to treat it as an bonus, if it should happen.
#1097
Join Date: Apr 2022
Posts: 14
I don’t want to set hares running, but I recall discussion further up this thread on this exact issue. My recollection (which may not be correct) is that whilst you, the consumer, do not notice a difference in the product booked (still ATOL protected, can pay a deposit etc.), the BA systems treat the booking methods (booking via the flight/car or flight/hotel tool, or selecting a flight and then adding a car/hotel via the flight booking process) differently and bookings made via the latter method may not qualify for double tier points.
I hope I’ve misremembered but you may wish to do some more digging to clarify this to be on the safe side (you might be able to cancel and rebook if travel is before 30 Sept). Alternatively, someone might be kind enough to correct me!
I hope I’ve misremembered but you may wish to do some more digging to clarify this to be on the safe side (you might be able to cancel and rebook if travel is before 30 Sept). Alternatively, someone might be kind enough to correct me!
I can't remember how I booked it - pretty sure flight + Hotel.
Did a check this morning and even if I do Flight only, then add hotel it takes you to Flight + Hotel and the qualifying Hotels (price threshold) have the double TP offer against them. ATOL certs say BAH, single transaction on both of them.
I've sent a chaser, coming up to 60 days since return. Just need 45 for Bronze then Silver after double TP for Austin.
Will be peeved if that doesn't run to plan.
#1098
Join Date: Nov 2017
Posts: 1,148
If I have a trip ending the 7th November do we think it's likely to post the bonus points by the end of December? I appreciate it's a "how long is a piece of string" question, but just getting a gauge on how much I should rely on it / plan otherwise.
#1099
Join Date: Apr 2016
Posts: 68
While you're 100% correct in stating how it should work, plenty of people have reported (myself included) that the TPs are not backdated. It's very inconsistent.
So there is a reasonable chance that the double TPs for this person will post in the next year, which is great for them. But there is no certainty around that, so they will just have to treat it as an bonus, if it should happen.
So there is a reasonable chance that the double TPs for this person will post in the next year, which is great for them. But there is no certainty around that, so they will just have to treat it as an bonus, if it should happen.
#1100
Join Date: Feb 2022
Posts: 8
Tier points not being awarded
Hi All,
Im just trying to gauge if anyone else is experiencing the same problem as me.
I took a solo BA flight plus hotel holiday for 5 nights back in February. When I booked it, it didn’t come up in the booking that it was eligible for double tier points, but when I called up they confirmed it met the terms and conditions and couldn’t explain why it didn’t appear as such.
60 days passed since the booking and I hadn’t been awarded the double tier points. I called BA silver line members club on 4 separate occasions, each time they open an investigation case and advised I would hear back in 7 days. I only heard back on the first case, in which they ignored the case notes about the double tier points point and closed the case advising the right tier points for the flight was awarded.
I also tried the Twitter team who directed me to the [email protected]. I also emailed [email protected]. I didn’t hear back.
I opened a customer relations case on the holiday booking at the time of the holiday about something else but mentioned the double tier point issue. This case was also closed ignoring the double tier points notes and advising the avois points were awarded correctly.
In my last call with the membership team they advised they were very sympathetic but they can’t do anything apart from raise another case. they gave me a “secret” email address for escalations, and advised someone responds to that within 24hrs. Of course it’s now been 4 days and no one has got in touch.
I am about to hit my membership year, and although I’ve seen BA has previously advised no one will loose out of the 60 days was considered, I can’t see any other way of communicating with BA.
Im just trying to gauge if anyone else is experiencing the same problem as me.
I took a solo BA flight plus hotel holiday for 5 nights back in February. When I booked it, it didn’t come up in the booking that it was eligible for double tier points, but when I called up they confirmed it met the terms and conditions and couldn’t explain why it didn’t appear as such.
60 days passed since the booking and I hadn’t been awarded the double tier points. I called BA silver line members club on 4 separate occasions, each time they open an investigation case and advised I would hear back in 7 days. I only heard back on the first case, in which they ignored the case notes about the double tier points point and closed the case advising the right tier points for the flight was awarded.
I also tried the Twitter team who directed me to the [email protected]. I also emailed [email protected]. I didn’t hear back.
I opened a customer relations case on the holiday booking at the time of the holiday about something else but mentioned the double tier point issue. This case was also closed ignoring the double tier points notes and advising the avois points were awarded correctly.
In my last call with the membership team they advised they were very sympathetic but they can’t do anything apart from raise another case. they gave me a “secret” email address for escalations, and advised someone responds to that within 24hrs. Of course it’s now been 4 days and no one has got in touch.
I am about to hit my membership year, and although I’ve seen BA has previously advised no one will loose out of the 60 days was considered, I can’t see any other way of communicating with BA.
#1101
Join Date: Jan 2022
Programs: BAEC
Posts: 296
Hi All,
Im just trying to gauge if anyone else is experiencing the same problem as me.
I took a solo BA flight plus hotel holiday for 5 nights back in February. When I booked it, it didn’t come up in the booking that it was eligible for double tier points, but when I called up they confirmed it met the terms and conditions and couldn’t explain why it didn’t appear as such.
60 days passed since the booking and I hadn’t been awarded the double tier points. I called BA silver line members club on 4 separate occasions, each time they open an investigation case and advised I would hear back in 7 days. I only heard back on the first case, in which they ignored the case notes about the double tier points point and closed the case advising the right tier points for the flight was awarded.
I also tried the Twitter team who directed me to the [email protected]. I also emailed [email protected]. I didn’t hear back.
I opened a customer relations case on the holiday booking at the time of the holiday about something else but mentioned the double tier point issue. This case was also closed ignoring the double tier points notes and advising the avois points were awarded correctly.
In my last call with the membership team they advised they were very sympathetic but they can’t do anything apart from raise another case. they gave me a “secret” email address for escalations, and advised someone responds to that within 24hrs. Of course it’s now been 4 days and no one has got in touch.
I am about to hit my membership year, and although I’ve seen BA has previously advised no one will loose out of the 60 days was considered, I can’t see any other way of communicating with BA.
Im just trying to gauge if anyone else is experiencing the same problem as me.
I took a solo BA flight plus hotel holiday for 5 nights back in February. When I booked it, it didn’t come up in the booking that it was eligible for double tier points, but when I called up they confirmed it met the terms and conditions and couldn’t explain why it didn’t appear as such.
60 days passed since the booking and I hadn’t been awarded the double tier points. I called BA silver line members club on 4 separate occasions, each time they open an investigation case and advised I would hear back in 7 days. I only heard back on the first case, in which they ignored the case notes about the double tier points point and closed the case advising the right tier points for the flight was awarded.
I also tried the Twitter team who directed me to the [email protected]. I also emailed [email protected]. I didn’t hear back.
I opened a customer relations case on the holiday booking at the time of the holiday about something else but mentioned the double tier point issue. This case was also closed ignoring the double tier points notes and advising the avois points were awarded correctly.
In my last call with the membership team they advised they were very sympathetic but they can’t do anything apart from raise another case. they gave me a “secret” email address for escalations, and advised someone responds to that within 24hrs. Of course it’s now been 4 days and no one has got in touch.
I am about to hit my membership year, and although I’ve seen BA has previously advised no one will loose out of the 60 days was considered, I can’t see any other way of communicating with BA.
Last edited by RichieMc; May 3, 22 at 12:41 pm
#1102
Join Date: Nov 2012
Location: Cambridgeshire
Programs: BA Bronze (how did that happen? Lost track of the others
Posts: 955
If the flights to a BAH destination require an overnight stopover at LHR on the way out, can that 1 night at LHR be booked as part of the holiday, and would it count towards the 5 nights required for double tier points? I'd like to fly to Iceland from Manchester or Newcastle, and a lot of the options require a stopover in LHR and a very early flight the next morning to Reykjavik.
If no-one's sure, would the Twitter BAH team be the easiest way to get clarification?
Thanks
p.s. I wasted a lot of time looking at Stockholm and Oslo city breaks before realising they're 40 tier points not 80 (doh). I'd ideally like to travel in August and don't want to go anywhere too hot. I'm aiming to go from zero tier points to 450 as cheaply as possible, so may need to change dates/months if Iceland doesn't work out.
If no-one's sure, would the Twitter BAH team be the easiest way to get clarification?
Thanks
p.s. I wasted a lot of time looking at Stockholm and Oslo city breaks before realising they're 40 tier points not 80 (doh). I'd ideally like to travel in August and don't want to go anywhere too hot. I'm aiming to go from zero tier points to 450 as cheaply as possible, so may need to change dates/months if Iceland doesn't work out.
#1103
Join Date: Jun 2014
Location: NCL
Programs: BAEC and Hilton mostly
Posts: 464
If the flights to a BAH destination require an overnight stopover at LHR on the way out, can that 1 night at LHR be booked as part of the holiday, and would it count towards the 5 nights required for double tier points? I'd like to fly to Iceland from Manchester or Newcastle, and a lot of the options require a stopover in LHR and a very early flight the next morning to Reykjavik.
#1104
Join Date: Mar 2021
Location: Near Manchester
Programs: BAEC Gold
Posts: 218
Does an email to the exec-club email address at the top of this thread give you an auto reply to confirm receipt?
I'm trying to chase up double tier points but the 'missing avios' link on my executive club page doesn't like my 125- ticket number.
Just thought it strange that an email I sent last week hasn't had any acknowledgement, not even to say that they're busy and they are processing all correspondence.
I'm trying to chase up double tier points but the 'missing avios' link on my executive club page doesn't like my 125- ticket number.
Just thought it strange that an email I sent last week hasn't had any acknowledgement, not even to say that they're busy and they are processing all correspondence.
#1106
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 1,721
If the flights to a BAH destination require an overnight stopover at LHR on the way out, can that 1 night at LHR be booked as part of the holiday, and would it count towards the 5 nights required for double tier points? I'd like to fly to Iceland from Manchester or Newcastle, and a lot of the options require a stopover in LHR and a very early flight the next morning to Reykjavik.
If no-one's sure, would the Twitter BAH team be the easiest way to get clarification?
Thanks
p.s. I wasted a lot of time looking at Stockholm and Oslo city breaks before realising they're 40 tier points not 80 (doh). I'd ideally like to travel in August and don't want to go anywhere too hot. I'm aiming to go from zero tier points to 450 as cheaply as possible, so may need to change dates/months if Iceland doesn't work out.
If no-one's sure, would the Twitter BAH team be the easiest way to get clarification?
Thanks
p.s. I wasted a lot of time looking at Stockholm and Oslo city breaks before realising they're 40 tier points not 80 (doh). I'd ideally like to travel in August and don't want to go anywhere too hot. I'm aiming to go from zero tier points to 450 as cheaply as possible, so may need to change dates/months if Iceland doesn't work out.
And as it turned out, it was a perfectly decent hotel - they were happy to let me have the room for a few extra hours on the way in, so I was able to get some sleep (after a pretty ropey WTP flight), and on the way out I just popped in for a quick shower. Very tempted to use it again and get the earlier flight to avoid an overnighter.
Got the double TPs in the end, although needed a bit of chasing! So the point is, there's no hidden definition of what a 'night' is in BAH terms, just as long as you have 5 consecutive nights booked in one or more hotels...
#1107
Join Date: Mar 2022
Posts: 10
Hi all, just a quick one. I have read the terms and conditions but just double checking on here. I have clicked on BA flight + hotel, and clicked on create custom trip.
In June, I have looked at LHR to IST in club Europe for me and the wife. I have put in a hotel for the first 4 nights. I then intend on catching a short flight from IST to DLM separately.
I have then put in a hotel for 7 nights in Dalaman before flying back to LHR and then back to MAN in Club Europe
The question is, will I earn double tier points on this, as I will have booked a hotel for the duration of the holiday?
Many thanks.
In June, I have looked at LHR to IST in club Europe for me and the wife. I have put in a hotel for the first 4 nights. I then intend on catching a short flight from IST to DLM separately.
I have then put in a hotel for 7 nights in Dalaman before flying back to LHR and then back to MAN in Club Europe
The question is, will I earn double tier points on this, as I will have booked a hotel for the duration of the holiday?
Many thanks.
#1108
Join Date: Nov 2021
Programs: BAEC
Posts: 73
Hotels need to be booked for the duration, with a minimum of 5 nights...
Last edited by sayling; May 4, 22 at 12:47 am Reason: Bad wording
#1110
Join Date: Sep 2010
Location: Edinburgh
Programs: BAEC Gold
Posts: 103
I'm considering doing one of these trips to get the GUF2 voucher as I'm close - has it been the case that you could choose essentially which year you would want to allocate them to? It wouldn't be worthwhile for me if it was to allocate them to the next year as I'll get Gold with my regular flying.
was in the same situation with GUF2 and upcoming year end - advised that they are credited for the date the flights are taken