Sep 19, 2021, 1:29 am
Last edit by: sayling
Have your double Tier Points posted? If not (and 30 days 14 working days (changed Dec 2022) - have elapsed since your return date) send your membership number, date of birth, email address and postcode for each passenger in the reservation to [email protected] and they will award the Tier Points for you. See this post for more information.
This post contains:
See this post for historical terms and conditions
Change history:
Changes, correct as at 27 September 2023
Now extended to 31 December 2023
Changes, correct as at 20 July 2023
Changes, correct as at 26 June 2023 (assumed - webpage states as 'at 26 June 2022' in condition 9 as at 7/7/2023)
Changes, 'correct as at 20 December 2022':
Link to full conditions: https://www.britishairways.com/en-gb...le-tier-pointsDouble Tier Points Terms and Conditions (UK)
This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways Holidays reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.
1. A “Qualifying Booking” is a British Airways Holidays booking that meets all of the following criteria:
a) The booking must be for a British Airways Holidays Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the UK only.
b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways Holidays package that are provided by other airline partners that do not have a BA flight number will not be eligible. Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points.
c) The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024.
d) The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.
e) The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days.
f) Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify.
g) The participant must register their British Airways Executive Club number against their booking prior to travel.
2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.
3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.
4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.
5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.
6. All holiday packages are offered subject to availability.
7. British Airways Holidays booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.
8. British Airways Holidays reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.
9. Information is correct on 27 September 2023.
10. British Airways Holidays is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.
11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.
12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.
There's mixed reports, as of August 2022 there seems to be a new system where automation is getting tier points added more quickly, previously manual intervention and chasing BA was needed to get the bonus TPs. As of May 2023, when the automated crediting works, it appears to happen 2-3 weeks after the holiday concludes, on a Wednesday. When the promotion started some people found the points posted without having to do anything. Most people are using the email address above or calling BA phone lines.
2. I’ve waited for a very long time and the points have not posted. What can I do?
See the start of the wiki use the email indicated. Some people have found success by phoning their dedicated exec club number and asking.
3. Do I have to wait 30 or 60 days to ask for the bonus Tier Points (TPs)?
Now 14 working days after return. There’s mixed opinions on the board from those who have been waiting a long time. If the bonus TPs will upgrade your status then we suggest you ask for them as soon as you can.
4. The offer says the bonus tier points post with the same dates as the original flights but mine posted on the date I got the email. Why is this and can I change it?
The offer says that the bonus points should post on the dates of the original flights but very few are; normally they are posting on the date the bonus TPs are processed. If that affects you negatively then you should ask for them to be changed (email or phone). On the other hand some people are quite happy with them posting later, there’s no sign of BA changing dates retrospectively. Again, if you benefit from the posting date, the FT custom is to thank the BA IT dept. for their coding competence in silence.
5. Does the offer work just for the person booking /paying or for all passengers?
It works for all passengers on the same booking. Some people have had BA claim only the booker gets the bonus TPs. This has been happening to a number of posters recently and is not in accordance with the offer terms. If this happens to you, complain.
6. Does the 5 night qualification include nights on the plane? So if I book night flights both ways can I just stay 3 nights in a hotel and qualify?
It appears you have to have 5 hotel nights or five nights car hire in the booking: a night flight doesn’t count but if it’s all booked at one time then you can stay in multiple hotels (split stay)
7. Is there any limit to the number of bonus tier points I can get from the promotion?
Apparently not, there are some posters who already have had thousands of bonus tier points; depends on the depth of your wallet and availability of holidays.
8. Can I get upgraded status by using bonus Tier Points?
Yes, a number of posters have done this, not just getting to silver but to gold and beyond and at least 3 people have got GGL as a result of the offer
9. Do multi-stop tickets work?
Yes, a number of posters have had success – all the flights should have BA codeshare numbers but do not need to be on BA metal. Some posters have earned more than 1000 TPs in total for multi-stop trips they have taken.
10. What if my flight is disrupted / cancelled?
If your flights are changed at the last moment BA Holidays normally will reroute you. At least one poster has had BA change some of their flights to a non codeshare flight and still got the bonus TPs. It’s thought that you might get the bonus TPs but there’s no definite confirmation of this.
11. Do reduced TP earning thresholds for status levels apply to bonus TP earning?
Yes, up until the end of the 2022.
12. Can I earn GUF (Gold Upgrade Vouchers) using the offer?
Yes, if you get over 2500 or 3500 TPs in total as normal.
13. What about using vouchers or Upgrade with Avios with the offer?
Redemption holidays (avios plus a combination hotel) don’t qualify. Using UUA or vouchers (for which you have to call BA Holidays to use)- it’s not clear, we would expect the revenue level of tier points to post along with matching tier points to post, should you do better than this the custom on FT is to count your blessings in silence.
14. Do bonus TPs count towards lifetime tier point totals?
Yes.
15. I booked a car hire for the trip to convert a flight to a qualifying holiday. Do I have to actually pick up the car to get the bonus TPs?
The answer seems to be... depends on when you made the booking! Check the T&Cs for dates, but for bookings made prior to 26 June 2023, no. There is at least one poster who has not picked up the car and got the double tier points - although, in that case, Avis had massive queues and the poster had to leave the airport. It's probably OK to do this but not 100% definite. Others are claiming a sudden onset of amnesia on their arrival around their car hire booking and still apparently were getting the bonus points.
16. What happens if I booked according to the offer but then my flights / other arrangements get changed by BA holidays due to cancellations?
When you book it's worth getting a hard copy of your receipt as evidence. This will show you are in accordance with the offer terms. If things get changed later by BAH you can apply to BA to get the original offer TPs bonus TPs and Avios. This has worked for one person at least but you may have to be persistent.
Initial US terms and conditions
These seem to vary from the terms available for holidays originating from the UK.
This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.
1. A “Qualifying Booking” is a British Airways vacation booking that meets all of the following criteria:
a) The booking must be for a British Airways Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the USA only, booked in one transaction.
b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways vacation package that are provided by other airline partners that do not have a BA flight number will not be eligible.
c) The hotel/car element of the package must be booked and used for the full duration of the vacation package, which must be a minimum of five nights, with the flights completed on or before 31 December 2024.
d) The participant must register their British Airways Executive Club number against their booking prior to travel.
2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.
3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.
4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the USA which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.
5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.
6. All vacation packages are offered subject to availability.
7. British Airways vacation booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.
8. British Airways reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.
9. Information is correct on 27 July 2023.
10. British Airways is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.
11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.
12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.
This post contains:
- Link to saved copies of the Terms and Conditions (UK)
- Change history of the UK T&C
- Current UK T&C (when maintained)
- Some FAQs originally compiled by firstlight (I think)
- Original US T&C added by Oxon Flyer
See this post for historical terms and conditions
Change history:
Changes, correct as at 27 September 2023
- Condition 1.b) addition: "Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points."
- Condition 1.e) addition (original 1.e now 1.g): "The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days."
- Condition 1.f) addition: "Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify."
Changes, correct as at 20 July 2023
- Condition 1.c) changed to: "The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024."
Changes, correct as at 26 June 2023 (assumed - webpage states as 'at 26 June 2022' in condition 9 as at 7/7/2023)
- Condition 1.c) changed to: "The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2023."
- Condition 1.d) changed to: "The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.", with original 1.d) now as 1.e)
- Condition 4. now refers to "within 14 working days of the return flight"
Changes, 'correct as at 20 December 2022':
- Condition 1.c) changed to: "The hotel/car element must be for a minimum of five nights for travel before 31 December 2023" (was 'whole trip')
- Condition 4. changed to: "Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return sector which is part of a Qualifying Booking." (was 30 / 60 days) - possibly due to automation of the process
Link to full conditions: https://www.britishairways.com/en-gb...le-tier-pointsDouble Tier Points Terms and Conditions (UK)
This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways Holidays reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.
1. A “Qualifying Booking” is a British Airways Holidays booking that meets all of the following criteria:
a) The booking must be for a British Airways Holidays Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the UK only.
b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways Holidays package that are provided by other airline partners that do not have a BA flight number will not be eligible. Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points.
c) The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024.
d) The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.
e) The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days.
f) Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify.
g) The participant must register their British Airways Executive Club number against their booking prior to travel.
2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.
3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.
4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.
5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.
6. All holiday packages are offered subject to availability.
7. British Airways Holidays booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.
8. British Airways Holidays reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.
9. Information is correct on 27 September 2023.
10. British Airways Holidays is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.
11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.
12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.
Frequently Asked Questions
1. Do the points post automatically?There's mixed reports, as of August 2022 there seems to be a new system where automation is getting tier points added more quickly, previously manual intervention and chasing BA was needed to get the bonus TPs. As of May 2023, when the automated crediting works, it appears to happen 2-3 weeks after the holiday concludes, on a Wednesday. When the promotion started some people found the points posted without having to do anything. Most people are using the email address above or calling BA phone lines.
2. I’ve waited for a very long time and the points have not posted. What can I do?
See the start of the wiki use the email indicated. Some people have found success by phoning their dedicated exec club number and asking.
3. Do I have to wait 30 or 60 days to ask for the bonus Tier Points (TPs)?
Now 14 working days after return.
4. The offer says the bonus tier points post with the same dates as the original flights but mine posted on the date I got the email. Why is this and can I change it?
The offer says that the bonus points should post on the dates of the original flights but very few are; normally they are posting on the date the bonus TPs are processed. If that affects you negatively then you should ask for them to be changed (email or phone). On the other hand some people are quite happy with them posting later, there’s no sign of BA changing dates retrospectively. Again, if you benefit from the posting date, the FT custom is to thank the BA IT dept. for their coding competence in silence.
5. Does the offer work just for the person booking /paying or for all passengers?
It works for all passengers on the same booking. Some people have had BA claim only the booker gets the bonus TPs. This has been happening to a number of posters recently and is not in accordance with the offer terms. If this happens to you, complain.
6. Does the 5 night qualification include nights on the plane? So if I book night flights both ways can I just stay 3 nights in a hotel and qualify?
It appears you have to have 5 hotel nights or five nights car hire in the booking: a night flight doesn’t count but if it’s all booked at one time then you can stay in multiple hotels (split stay)
7. Is there any limit to the number of bonus tier points I can get from the promotion?
Apparently not, there are some posters who already have had thousands of bonus tier points; depends on the depth of your wallet and availability of holidays.
8. Can I get upgraded status by using bonus Tier Points?
Yes, a number of posters have done this, not just getting to silver but to gold and beyond and at least 3 people have got GGL as a result of the offer
9. Do multi-stop tickets work?
Yes, a number of posters have had success – all the flights should have BA codeshare numbers but do not need to be on BA metal. Some posters have earned more than 1000 TPs in total for multi-stop trips they have taken.
10. What if my flight is disrupted / cancelled?
If your flights are changed at the last moment BA Holidays normally will reroute you. At least one poster has had BA change some of their flights to a non codeshare flight and still got the bonus TPs. It’s thought that you might get the bonus TPs but there’s no definite confirmation of this.
11. Do reduced TP earning thresholds for status levels apply to bonus TP earning?
Yes, up until the end of the 2022.
12. Can I earn GUF (Gold Upgrade Vouchers) using the offer?
Yes, if you get over 2500 or 3500 TPs in total as normal.
13. What about using vouchers or Upgrade with Avios with the offer?
Redemption holidays (avios plus a combination hotel) don’t qualify. Using UUA or vouchers (for which you have to call BA Holidays to use)- it’s not clear, we would expect the revenue level of tier points to post along with matching tier points to post, should you do better than this the custom on FT is to count your blessings in silence.
14. Do bonus TPs count towards lifetime tier point totals?
Yes.
15. I booked a car hire for the trip to convert a flight to a qualifying holiday. Do I have to actually pick up the car to get the bonus TPs?
The answer seems to be... depends on when you made the booking! Check the T&Cs for dates, but for bookings made prior to 26 June 2023, no. There is at least one poster who has not picked up the car and got the double tier points - although, in that case, Avis had massive queues and the poster had to leave the airport. It's probably OK to do this but not 100% definite. Others are claiming a sudden onset of amnesia on their arrival around their car hire booking and still apparently were getting the bonus points.
16. What happens if I booked according to the offer but then my flights / other arrangements get changed by BA holidays due to cancellations?
When you book it's worth getting a hard copy of your receipt as evidence. This will show you are in accordance with the offer terms. If things get changed later by BAH you can apply to BA to get the original offer TPs bonus TPs and Avios. This has worked for one person at least but you may have to be persistent.
Initial US terms and conditions
These seem to vary from the terms available for holidays originating from the UK.
This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.
1. A “Qualifying Booking” is a British Airways vacation booking that meets all of the following criteria:
a) The booking must be for a British Airways Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the USA only, booked in one transaction.
b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways vacation package that are provided by other airline partners that do not have a BA flight number will not be eligible.
c) The hotel/car element of the package must be booked and used for the full duration of the vacation package, which must be a minimum of five nights, with the flights completed on or before 31 December 2024.
d) The participant must register their British Airways Executive Club number against their booking prior to travel.
2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.
3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.
4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the USA which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.
5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.
6. All vacation packages are offered subject to availability.
7. British Airways vacation booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.
8. British Airways reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.
9. Information is correct on 27 July 2023.
10. British Airways is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.
11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.
12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.
Double Tier Points on British Airways Holidays bookings [*now inc FROM USA*]
Feb 22, 2022, 2:18 am
#841
Join Date: Dec 2014
Location: UK
Programs: BA, U2+, SK, AF/KL, IHG, Hilton, others gathering dust...
Posts: 2,552
That said, I haven’t tried to make a booking under this offer at short notice, so happy to stand corrected by someone with direct experience.
Feb 23, 2022, 9:52 am
#842
Join Date: Jan 2022
Posts: 29
Has anyone had any experience booking a holiday and not turning up to the hotel part? Do you still qualify for the double tier points?
Feb 23, 2022, 1:53 pm
#843
Join Date: May 2018
Location: Essex
Programs: BA Gold
Posts: 268
Looking at booking 7 nights in Dubai for early October, flights and hotel. For some reason, on the search results, some of the hotels state the double TP offer under the special offers tab but others don’t. Does anyone know if this is just an error or are some hotels just not included? Not sure if it makes a difference but it seems the ones which don’t have the offer present are the ones which have all inclusive board.
Feb 23, 2022, 2:57 pm
#844
Join Date: Apr 2018
Location: London
Programs: BA Silver (for now)
Posts: 1,000
Looking at booking 7 nights in Dubai for early October, flights and hotel. For some reason, on the search results, some of the hotels state the double TP offer under the special offers tab but others don’t. Does anyone know if this is just an error or are some hotels just not included? Not sure if it makes a difference but it seems the ones which don’t have the offer present are the ones which have all inclusive board.
Feb 23, 2022, 8:31 pm
#845
Join Date: Oct 2018
Location: UK
Programs: BA Silver (temp demotion), *A Silver, HH Gold, IHG Diamond
Posts: 490
Another data point of a good turnaround (caveat - that good is the wrong word as I still don’t understand why this is manual)…
Flights/holiday 6-11 Jan.
Chased up 15 Feb
Extra TPs in my account 23 Feb (with an email telling me so).
Flights/holiday 6-11 Jan.
Chased up 15 Feb
Extra TPs in my account 23 Feb (with an email telling me so).
Feb 24, 2022, 5:19 am
#846
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,144
Sounds reasonable. I'd forgotten the confirmation e-mail, which was a nice touch.
Just claimed and will report back! Flight + Hotel 11-19 Jan.
Just claimed and will report back! Flight + Hotel 11-19 Jan.
Feb 27, 2022, 5:47 am
#847
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,757
I've just sent the email off, hopefully to the right place.
Will see what happens as its doubtful anything will without a shove in the right direction.
Will see what happens as its doubtful anything will without a shove in the right direction.
Feb 27, 2022, 6:28 am
#848
Join Date: Sep 2016
Location: Between UK & US
Programs: BAEC Gold
Posts: 184
I'm still waiting Double Tier Points to be credited from early December! Keep asking and they keep failing to do it!
Feb 28, 2022, 4:09 am
#849
Join Date: Nov 2021
Programs: BAEC
Posts: 330
Please be patient...
Originally Posted by crazy8534
Just as a data point, I am an impatient pr*ck and I emailed about 3 days after I got back from my last trip and it was credited within 24hrs (this was November).
I don't think they are specifically waiting until a certain amount of time has elapsed before they credit, they just work through the emails as they come.
Just as a data point, I am an impatient pr*ck and I emailed about 3 days after I got back from my last trip and it was credited within 24hrs (this was November).
I don't think they are specifically waiting until a certain amount of time has elapsed before they credit, they just work through the emails as they come.
I would suggest that BA were reluctant to spend money investing in IT to automatically process the information at a time when they were financially being starved and decided instead to work off print outs, manually crediting people's accounts. They recognised that it could be popular and could take time to process the data as it came in, so initially said allow 30 days for the points to be credited. It soon became apparent that there was a backlog building up, so when they extended the scheme, they said allow 60 days. This change is showing in the Terms and Conditions of the current offer (britishairways.com/en-gb/executive-club/offers/holidays-double-tier-points, can't post URLs yet) in clause 5:
Quote:
5. Standard Tier Points for the flight element will be awarded in line with regular awarding timelines after completion of the return flight which is part of a Qualifying Booking. The initial transaction will be updated when the Bonus Tier Points are added to the standard Tier Points, within 60 days of the return flight which is part of a Qualifying Booking
backed up by clause 11:
Quote:
11. Information is correct on 21 December 2021.
They probably should have anticipated that there would be people that wanted near instant gratification, however. The knock on effect being that by them 'jumping the queue', they are just causing further delays for people who are patient and willing to wait the 60 days. Not only do the BA staff have to read the email, they will need to check the validity of the claim (rather than rely on the data being given to them to process) and then reply to the email on top of the normal task of just updating someone's account.
Given that the points should be awarded effective on the dates of travel (i.e. not on the date credited to the account), unless someone needs the points to benefit an imminent flight, then anyone contacting the social media team earlier than the 60 days is doing so to the detriment of many others.
Last edited by sayling; Mar 4, 2022 at 9:13 am Reason: Clarified layout
Feb 28, 2022, 4:45 am
#850
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,350
Data point - 1120 tier point trip.
Just to confirm that flying QR metal but with BA codeshare does count for the offer. Our january trip to SEZ which had 3 QR legs has just netted us a grand total of 1120 tier points causing Mrs firstlight to achieve Gold for the first time (even exceeding the normal gold threshold). It says she has 'retained' gold rather than 'achieving' it but that's probably just an IT snafu.
So our next trip using the scheme should net us 2x GUF2s, we'll come back and let you know.
Turnaround was 40 days from our return and the tier points were posted today. While that doesn't conform to the conditions I'm not going to push back on the adjustment date of posting this time.
So our next trip using the scheme should net us 2x GUF2s, we'll come back and let you know.
Turnaround was 40 days from our return and the tier points were posted today. While that doesn't conform to the conditions I'm not going to push back on the adjustment date of posting this time.
Feb 28, 2022, 4:49 am
#851
Join Date: Nov 2021
Programs: BAEC
Posts: 330
I guess that depends on whether the tier point bonus award qualified under the pre-December terms of 'allow 30 days' or under the revised 60 days from the current terms... but, congratulations either way!
Feb 28, 2022, 5:03 am
#852
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,350
thanks. it's the date of posting the adjustment rather than the time it takes. The adjustment date should match the trip date according to the conditions. This will be important for me later in the year.
Feb 28, 2022, 5:10 am
#853
Join Date: Nov 2021
Programs: BAEC
Posts: 330
Ah, I'm with you - similar position with my wife. Waiting for a January holiday to get posted, for a trip in the week following her expiry. In theory, I could ask for them to be counted in her previous year, to get her silver, but I think it will be better for us if they are counted in this year to make her silver afresh (I qualified as silver as a result of the holiday, but my year runs out in June).
Feb 28, 2022, 6:01 am
#854
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,144
BA do like to make work for themselves! Why wasn’t it automated from the outselt?
Feb 28, 2022, 6:07 am
#855
Join Date: Nov 2021
Programs: BAEC
Posts: 330
- Unprecedented and massive reduction in income at the time, with huge losses on the horizon
- Introducing IT changes at a time when they already had to introduce other changes due to unexpected demand in other areas (online cancellations, which were never truly fully automated anyway) with limited resources available
- Previous track record of making IT changes causing issues elsewhere
- It was originally intended as a short term promotion that would have been over by now if it hadn't been extended