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Double Tier Points on British Airways Holidays bookings

Double Tier Points on British Airways Holidays bookings

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Old Sep 1, 22, 6:53 am   -   Wikipost
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Last edit by: firstlight
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Have your double Tier Points posted? If not (and 30 days have elapsed since your return date) send your membership number, date of birth, email address and postcode for each passenger in the reservation to [email protected] and they will award the Tier Points for you. See this post for more information.

* Breaking News 31-Aug-2022 *
Offer extended to 30 September 2023
Changes:
1) The hotel/car element must be for a minimum of five nights for travel before 30 Sep 2023 ( was whole trip)
2) Double tier points awarded within 14 days of return sector (was 30 / 60 days) - possibly due to automation of the process

Link to full conditions:
https://www.britishairways.com/en-gb...le-tier-points

This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways Holidays reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.

1. A Qualifying Booking is a British Airways Holidays booking that meets all of the following criteria:

a) The booking must be for a British Airways Holidays Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the UK only.

b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking wont be awarded Tier Points. Flights offered as part of a British Airways Holidays package that are provided by other airline partners that do not have a BA flight number will not be eligible.

c) The hotel/car element of the package must be for a minimum of five nights for travel before 30 September 2023.

d) The participant must register their British Airways Executive Club number against their booking prior to travel.

2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.

3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.

4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.

5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points youve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.

6. All holiday packages are offered subject to availability.

7. British Airways Holidays booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.

8. British Airways Holidays reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.

9. Information is correct on 31 August 2022.

10. British Airways Holidays is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.

11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.

12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.

13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.

Frequently Asked Questions


1. Do the points post automatically?

There's mixed reports, as of August 2022 there seems to be a new system where automation is getting tier points added more quickly, previously manual intervention and chasing BA was needed to get the bonus TPs. When the promotion started some people found the points posted without having to do anything. Most people are using the email address above or calling BA phone lines.

2. Ive waited for a very long time and the points have not posted. What can I do?

See the start of the wiki use the email indicated. Some people have found success by phoning their dedicated exec club number and asking.

3. Do I have to wait 30 or 60 days to ask for the bonus Tier Points (TPs)?

Theres mixed opinions on the board from those who have been waiting a long time. If the bonus TPs will upgrade your status then we suggest you ask for them as soon as you can.

4. The offer says the bonus tier points post with the same dates as the original flights but mine posted on the date I got the email. Why is this and can I change it?

The offer says that the bonus points should post on the dates of the original flights but very few are; normally they are posting on the date the bonus TPs are processed. If that affects you negatively then you should ask for them to be changed (email or phone). On the other hand some people are quite happy with them posting later, theres no sign of BA changing dates retrospectively. Again, if you benefit from the posting date, the FT custom is to thank the BA IT dept. for their coding competence in silence.

5. Does the offer work just for the person booking /paying or for all passengers?

It works for all passengers on the same booking. Some people have had BA claim only the booker gets the bonus TPs. This has been happening to a number of posters recently and is not in accordance with the offer terms. If this happens to you, complain.

6. Does the 5 night qualification include nights on the plane? So if I book night flights both ways can I just stay 3 nights in a hotel and qualify?

It appears you have to have 5 hotel nights in the booking, a night flight doesnt count but if its all booked at one time then you can stay in multiple hotels (split stay)

7. Is there any limit to the number of bonus tier points I can get from the promotion?

Apparently not, there are some posters who already have had thousands of bonus tier points; depends on the depth of your wallet and availability of holidays.

8. Can I get upgraded status by using bonus Tier Points?

Yes, a number of posters have done this, not just getting to silver but to gold and beyond and at least 3 people have got GGL as a result of the offer

9. Do multi-stop tickets work?

Yes, a number of posters have had success all the flights should have BA codeshare numbers but do not need to be on BA metal. Some posters have earned more than 1000 TPs in total for multi-stop trips they have taken.

10. What if my flight is disrupted / cancelled?

If your flights are changed at the last moment BAHolidays normally will reroute you. At least one poster has had BA change some of their flights to a non codeshare flight and still got the bonus TPs. Its thought that you might get the bonus TPs but theres no definite confirmation of this.

11. Do reduced TP earning thresholds for status levels apply to bonus TP earning?

Yes, up until the end of the year.

12. Can I earn GUF (Gold Upgrade Vouchers) using the offer?

Yes, if you get over 2500 or 3500 TPs in total as normal.

13. What about using vouchers or Upgrade with Avios with the offer?

Redemption holidays (avios plus a combination hotel) dont qualify. Using UUA or vouchers (for which you have to call BAHolidays to use)- its not clear, we would expect the revenue level of tier points to post along with matching tier points to post, should you do better than this the custom on FT is to count your blessings in silence.

14. Do bonus TPs count towards lifetime tier point totals?

Yes.

15. I booked a car hire for the trip to convert a flight to a qualifying holiday. Do I have to actually pick up the car to get the bonus TPs?

The answer seems to be No, There is at least one poster who has not picked up the car and got the double tier points - although in that case Avis had massive queues and the poster had to leave the airport. It's probably OK to do this but not 100% definite. Others are claiming a sudden onset of amnesia on their arrival around their car hire booking and still apparently are getting the bonus points.









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Old Jul 19, 22, 11:32 am
  #1441  
 
Join Date: Jul 2020
Location: UK
Programs: BAEC Gold
Posts: 158
Originally Posted by Alan T View Post
That was my thought too?

I have gone straight to the complaint route regarding our DTPs. Will report back if and when I get a response?
Well, I got an apology and 5000 Avios! Great!

So, do I complain about the complaint response or go for one of the email addresses as the next step?
Alan T is offline  
Old Jul 19, 22, 12:49 pm
  #1442  
 
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 1,681
Originally Posted by kanderson1965 View Post
Can anyone confirm whether it is 30 or 60 days after your trip is completed before you can claim?
We now claim as soon as the main tier points and the extra avios for the holiday booking post. We generally end up with the bonus TPs before 30 days have passed but have no idea why we get faster treatment than some other equally worthy folk on here who have been waiting for months with no response to frequent emails and calls to BAH. It seems to work as we now have more than 3000 bonus tps between us from the offer with another 800 to claim soon and 1200 in future bookings...
firstlight is offline  
Old Jul 19, 22, 1:11 pm
  #1443  
 
Join Date: Jun 2015
Programs: BAEC silver
Posts: 55
Hi All,

just looking for confirmation that ive now blown this offer. Originally all BA flights ( codeshare on AA flights) . Gla-Lhr-DFw- Hnl -hnl-lax-las-lhr-gla. Hotels in Hnl and Las so qualify as the Dfw stopover is less than 24hrs. Now every flight has had something changed/cancelled but have it all sorted ( hopefully) . The only problem is the Lax-Las flight has gone from a Ba flight number to AA number ( as side cant pick seats!) The option they offered was waiting 4 hrs in LAX so I chose to move it up to only 2hrs. Has this change killed the offer. Would also like to thank all who contribute as I would have never made bronze never mind silver if not for everyone sharing all their knowledge.
Goldensunset is offline  
Old Jul 19, 22, 3:07 pm
  #1444  
 
Join Date: Feb 2016
Posts: 598
Originally Posted by Goldensunset View Post
Hi All,

just looking for confirmation that ive now blown this offer. Originally all BA flights ( codeshare on AA flights) . Gla-Lhr-DFw- Hnl -hnl-lax-las-lhr-gla. Hotels in Hnl and Las so qualify as the Dfw stopover is less than 24hrs. Now every flight has had something changed/cancelled but have it all sorted ( hopefully) . The only problem is the Lax-Las flight has gone from a Ba flight number to AA number ( as side cant pick seats!) The option they offered was waiting 4 hrs in LAX so I chose to move it up to only 2hrs. Has this change killed the offer. Would also like to thank all who contribute as I would have never made bronze never mind silver if not for everyone sharing all their knowledge.
Just to double check was this an automatic change or did you phone up for it to be done. Would suggest calling and ask if it can all be BA flight numbered as per the original booking.

Before you do one thing to check is whether it shows the BA flight number in MMB or the confirmation email. Don't rely on the app for this as it will show the AA flight number.

I have had a number of changes to mine but in MMB and the emails it still shows all BA flight numbers.
Cw novice is offline  
Old Jul 21, 22, 3:39 am
  #1445  
 
Join Date: Jul 2022
Programs: BA Executive Club
Posts: 7
Originally Posted by firstlight View Post
We now claim as soon as the main tier points and the extra avios for the holiday booking post. We generally end up with the bonus TPs before 30 days have passed but have no idea why we get faster treatment than some other equally worthy folk on here who have been waiting for months with no response to frequent emails and calls to BAH. It seems to work as we now have more than 3000 bonus tps between us from the offer with another 800 to claim soon and 1200 in future bookings...
Can you let us know what your secret is. I've been trying to claim double points on a booking I completed on 5th May, still waiting. I have tried emailing various addresses, calling BA Exec Silver, raising claims on their website, botchat conversations with agents, and I'm still waiting.
Delboy65 likes this.
Phil Cross is offline  
Old Jul 21, 22, 4:28 am
  #1446  
 
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 1,681
Originally Posted by Phil Cross View Post
Can you let us know what your secret is. I've been trying to claim double points on a booking I completed on 5th May, still waiting. I have tried emailing various addresses, calling BA Exec Silver, raising claims on their website, botchat conversations with agents, and I'm still waiting.
We submitted to the email address in the wiki originally but now use the holidays email address (see above) and also we ended up calling the gold line. Somehow the message gets through and we end up with the TPs a few days later. But I believe there are other golds who have been waiting so it's not just that.

Maybe because Mrs firstlight and I are both gold bordering on ggl, our BAH spending is phenomenal or our bonus tp gathering is becoming legendary at BAH hq in Astral Towers but honestly we have no real idea how we are getting lucky compared to some others here. Sorry can't be of much more help.
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firstlight is offline  
Old Jul 21, 22, 5:33 am
  #1447  
 
Join Date: Jul 2020
Location: UK
Programs: BAEC Gold
Posts: 158
Originally Posted by firstlight View Post
We submitted to the email address in the wiki originally but now use the holidays email address (see above) and also we ended up calling the gold line. Somehow the message gets through and we end up with the TPs a few days later. But I believe there are other golds who have been waiting so it's not just that.

Maybe because Mrs firstlight and I are both gold bordering on ggl, our BAH spending is phenomenal or our bonus tp gathering is becoming legendary at BAH hq in Astral Towers but honestly we have no real idea how we are getting lucky compared to some others here. Sorry can't be of much more help.
Well, our BAH spend this year has been pretty phenomenal too, so I’m expecting express service on our quest to officially reach the Gold standard! 😉

I have complained about my complaint response, basically saying the reply was wholly inadequate, but think I will hit on the email address this weekend as I don’t expect the CS rep will be contacting me shortly, despite what the notification said. Maybe they will take to 5000 “fob off” Avios back?
Alan T is offline  
Old Jul 21, 22, 3:36 pm
  #1448  
 
Join Date: Jun 2015
Programs: BAEC silver
Posts: 55
In reply to CW.
I called to rearrange our cancelled gla-lhr flight and also asked about changing the updated Lax-Las flight so I guess technically I asked to be moved to the AA flight though I was not aware it wouldnt be a codeshare like the others. i have checked MMb and no BA flight numbers so can only assume its not a codeshare. According to AA its not even a flight im booked on, when I go to AA and use their booking code it only shows the DFw-Hnl and Hnl-Lax .
Cw novice likes this.
Goldensunset is offline  
Old Jul 21, 22, 3:46 pm
  #1449  
 
Join Date: Dec 2017
Posts: 533
Originally Posted by Goldensunset View Post
In reply to CW.
I called to rearrange our cancelled gla-lhr flight and also asked about changing the updated Lax-Las flight so I guess technically I asked to be moved to the AA flight though I was not aware it wouldnt be a codeshare like the others. i have checked MMb and no BA flight numbers so can only assume its not a codeshare. According to AA its not even a flight im booked on, when I go to AA and use their booking code it only shows the DFw-Hnl and Hnl-Lax .
Unfortunately, I think that means you fall foul of this clause

Eligible Participants who change their travel arrangements after the date of booking will not be eligible for the promotion unless their revised booking also qualifies under the Terms and Conditions of this promotion
You could
a) Try calling again and see if you can make a further change, but I think they are only allowed to make one (free) change for each schedule change. You could try and plead your case.
b) Hope for another schedule change
c) Try and claim the double tier points anyway, explaining the situation. Worst they can say is No
d) Hope for a delay on the day, and call the BA Holidays Duty Office and get moved onto a BA codeshare.
zen100 is offline  
Old Jul 21, 22, 3:56 pm
  #1450  
 
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 1,681
Originally Posted by zen100 View Post
Unfortunately, I think that means you fall foul of this clause



You could
a) Try calling again and see if you can make a further change, but I think they are only allowed to make one (free) change for each schedule change. You could try and plead your case.
b) Hope for another schedule change
c) Try and claim the double tier points anyway, explaining the situation. Worst they can say is No
d) Hope for a delay on the day, and call the BA Holidays Duty Office and get moved onto a BA codeshare.
When we had a cancellation initiated by BA we were rebooked on a non codeshare flight for two of the 4 segments and ended up with bonus tps awarded without question. At the very least you should get the original tps and the tp bonus equivalent as it's BA that caused the cancellation.

If you make the changes on you own volition I agree the new flights should fulfil the original conditions.
Goldensunset likes this.

Last edited by firstlight; Jul 21, 22 at 4:43 pm
firstlight is offline  
Old Jul 22, 22, 1:24 am
  #1451  
 
Join Date: Dec 2017
Posts: 533
Originally Posted by firstlight View Post
When we had a cancellation initiated by BA we were rebooked on a non codeshare flight for two of the 4 segments and ended up with bonus tps awarded without question. At the very least you should get the original tps and the tp bonus equivalent as it's BA that caused the cancellation.

If you make the changes on you own volition I agree the new flights should fulfil the original conditions.
Were you automatically rebooked onto the non-codeshare flights - and just left it as that? If so, I'd agree you should get the double tier points.

Where the poster is in some difficulty, is they called to change the automatically rebooked flights.

They may still be able to argue it's as a result of a BA cancellation, but it's a further case to make.
zen100 is offline  
Old Jul 22, 22, 1:39 am
  #1452  
 
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 1,681
Originally Posted by zen100 View Post
Were you automatically rebooked onto the non-codeshare flights - and just left it as that? If so, I'd agree you should get the double tier points.

Where the poster is in some difficulty, is they called to change the automatically rebooked flights.

They may still be able to argue it's as a result of a BA cancellation, but it's a further case to make.
In precise detail, we were booked onto flights by BAH based on our selection of the best possible rerouting to maintain our holiday plans, rather than the previous night's automated rebooking approach that BA flight system took that deprived us of a night at our hotel and a 20 hour wait in Doha. The alternative we proposed (to go from LHR on QR rather than a delayed BA from LGW) was accepted and booked by BAH operator who agreed it was the most logical rerouting despite the connecting flight booking being non codeshare vanilla QR - and we still got the TPs. So I think the OP will be fine as it seems from the way the promotion is working that each case is looked at manually with the notes attached to the booking instead of 'a computer says no' - a manual process is slow but advantageous in this case I think.

Last edited by firstlight; Jul 22, 22 at 1:45 am
firstlight is offline  
Old Jul 22, 22, 6:55 am
  #1453  
 
Join Date: Mar 2021
Location: Near Manchester
Programs: BAEC Gold
Posts: 257
Just emailed the BA Holidays email and response received within 20 minutes awarding the outstanding double tier points.

Nearly fell of my chair.
LancashireFlyer is offline  
Old Jul 22, 22, 7:23 am
  #1454  
 
Join Date: Jan 2019
Programs: BA Gold
Posts: 125
Originally Posted by LancashireFlyer View Post
Just emailed the BA Holidays email and response received within 20 minutes awarding the outstanding double tier points.

Nearly fell of my chair.
I guess someone has hit the sort button wrong, so much for doing things in order of received, not that we know if they even do that anyway. I emailed over a week ago and not a peep - Ill go at in anger after I return from my other holiday start of August.
Well done you though
rolandrat is offline  
Old Jul 22, 22, 8:08 am
  #1455  
 
Join Date: Oct 2018
Programs: BAEC Gold, IHG Platinum, ALL Gold, Bonvoy Gold Elite, HHonors Gold
Posts: 364
Another data point from me;

Flew 15 May - 23 May.
Sent a chaser with all the required data in it to [email protected] on 1 June.
Sent the same chaser to [email protected] on 23 June.
Received a response from Executive Club on 7 July, awarding the extra TP for both the trip I was chasing about, and proactively for another qualifying trip we completed in the interim.

Ideally of course it would've all been automatic, but not unhappy with the result.
groenroos is offline  

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