Double Tier Points on British Airways Holidays bookings
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#1337
Join Date: Jul 2006
Location: London
Programs: BAEC Gold
Posts: 680
Having tried for many weeks multiple methods of contact regarding missing Double Tier Points yesterday I used the email address noted by BAECAddict, [email protected]and within 4 hours I had an email response and the Tier Points credited!
Update: Finally got the double TPs. Appears it was the final call to Gold Line and what seems like a new, specific email address to resolve TP issues that did it.
Last edited by PaulN; Jun 24, 22 at 10:42 am Reason: more info
#1338
Join Date: Jan 2019
Posts: 109
Still cant believe this is so difficult. Im not looking forward to having to chase mine this year to get gold, and also I'll end up having to chase 3 other family members for them to reach bronze, silver and gold - its crazy, but im not going to give up as we paid our money and its their offer.
One other family member who wont get to any status I wont be chasing but will be interested to see if they get the double TP without any action.
One other family member who wont get to any status I wont be chasing but will be interested to see if they get the double TP without any action.
#1339
Join Date: Mar 2022
Posts: 10
Just want to update you all on our tier points, we chased ours, and in the end it appeared that twitter was the successful way. Around a week after contacting them, they said they would pass it on and I believe that’s what finally got me my elusive tier points.
#1340
Join Date: Nov 2006
Location: Gibraltar/Spain
Posts: 28
Thanks to every single suggestion here, finally received our double TPs from End March. Husband sent a Twitter message a couple of hours ago, and TPs credited a couple of hours later. Could be a coincidence, but seems unlikely as my 3 emails to various suggested emails have gone unanswered (first sent mid May). Now, 5 months to get 365 points to renew gold, but think we'll skip the BA holiday route

#1341
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 1,465
Thanks to every single suggestion here, finally received our double TPs from End March. Husband sent a Twitter message a couple of hours ago, and TPs credited a couple of hours later. Could be a coincidence, but seems unlikely as my 3 emails to various suggested emails have gone unanswered (first sent mid May). Now, 5 months to get 365 points to renew gold, but think we'll skip the BA holiday route 

#1342
Join Date: Aug 2019
Location: London
Programs: BAEC, Krisflyer
Posts: 49
Tier points finally posted
I have been chasing points using all email addresses suggested on this forum and other point websites for 2 holidays - one end 2021 and the other Easter this year.
A couple of of weeks ago, I decided to make one final attempt at claiming my missing points. I sent an email to BAH Duty Office on a Sunday. Having pressed send I thought that maybe a weekend wasn’t such a good idea because they were likely to be inundated with emails. I nearly fell off my chair when I received a personalised email from BAEC the very next day apologising for the delay. Points for both holidays posted later that day.
I then nearly fell off my chair for a second time when I received a satisfaction survey to complete. I made it crystal clear that the system for awarding double tier points was broken; that were many disgruntled customers; and that something needed to be done immediately to identify a clear route for frequent flyers to claim missing points.
A couple of of weeks ago, I decided to make one final attempt at claiming my missing points. I sent an email to BAH Duty Office on a Sunday. Having pressed send I thought that maybe a weekend wasn’t such a good idea because they were likely to be inundated with emails. I nearly fell off my chair when I received a personalised email from BAEC the very next day apologising for the delay. Points for both holidays posted later that day.
I then nearly fell off my chair for a second time when I received a satisfaction survey to complete. I made it crystal clear that the system for awarding double tier points was broken; that were many disgruntled customers; and that something needed to be done immediately to identify a clear route for frequent flyers to claim missing points.
#1343
Join Date: Nov 2006
Location: Gibraltar/Spain
Posts: 28
flyingstar which ba twitter account did you use please?
#1345
Join Date: Feb 2020
Location: BHD/DUB
Programs: AFKL Gold / BA Silver
Posts: 329
Still no TP on my account. Called few weeks ago and the agent said the case was open and I should get my TP "soon". Used the web chat today and the agent took the details and said that 7-10 days and I should get the double TP.
Guess I'm one of the unlucky ones that need to chase over and over and over?
Guess I'm one of the unlucky ones that need to chase over and over and over?
#1346
Join Date: Feb 2016
Programs: BAEC GGL
Posts: 734
I'm on web chat to BA (per the above idea). I travelled over 60 days ago with my travel companion (all of whose details I have provided) on the same booking reference. I booked the ticket. After waiting half and hour to get through by web chat they will forward my claim for double tier points, but not that of my travel companion (who is sitting right next to me willing to answer any data protection questions) because of "data protection". Instead, she must start a new web chat, wasting another 30 minutes of time. Anyone would think they are trying to make it as hard as possible to claim under the BAH Double Tier Points offer.
#1347
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 1,465
I'm on web chat to BA (per the above idea). I travelled over 60 days ago with my travel companion (all of whose details I have provided) on the same booking reference. I booked the ticket. After waiting half and hour to get through by web chat they will forward my claim for double tier points, but not that of my travel companion (who is sitting right next to me willing to answer any data protection questions) because of "data protection". Instead, she must start a new web chat, wasting another 30 minutes of time. Anyone would think they are trying to make it as hard as possible to claim under the BAH Double Tier Points offer.
#1349
Join Date: Jan 2013
Posts: 153
BA Holiday 14th -28th May and got reply from BA saying this TP has been added and I have been upgraded from Bronze to Silver due to it.
Interesting thing is my holiday ended 28th May and my tier points year ended 8th June, but it now says my card expiry ends 31st July 2024. Does that mean I am slver until then ? if so it looks like i have 23 months instead of 12 and I would presume that is because BA just put me to silver a few weeks after my new tier year started rather than when my holiday ended.
Am I correct ?
Interesting thing is my holiday ended 28th May and my tier points year ended 8th June, but it now says my card expiry ends 31st July 2024. Does that mean I am slver until then ? if so it looks like i have 23 months instead of 12 and I would presume that is because BA just put me to silver a few weeks after my new tier year started rather than when my holiday ended.
Am I correct ?
Last edited by SheepyAFC; Jun 27, 22 at 4:34 am
#1350
Join Date: Mar 2020
Programs: British Airways GGL/CCR, Hilton Diamond & Marriott Gold
Posts: 1,914
BA Holiday 14th -28th May and got reply from BA saying this TP has been added and I have been upgraded from Bronze to Silver due to it.
Interesting thing is my holiday ended 28th May and my tier points year ended 8th June, but it now says my card expiry ends 31st July 2024. Does that mean I am slver until then ? if so it looks like i have 23 months instead of 12 and I would presume that is because BA just put me to silver a few weeks after my new tier year started rather than when my holiday ended.
Am I correct ?
Interesting thing is my holiday ended 28th May and my tier points year ended 8th June, but it now says my card expiry ends 31st July 2024. Does that mean I am slver until then ? if so it looks like i have 23 months instead of 12 and I would presume that is because BA just put me to silver a few weeks after my new tier year started rather than when my holiday ended.
Am I correct ?