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Double Tier Points on British Airways Holidays bookings

Double Tier Points on British Airways Holidays bookings

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Old Sep 1, 22, 6:53 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: firstlight
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Have your double Tier Points posted? If not (and 30 days have elapsed since your return date) send your membership number, date of birth, email address and postcode for each passenger in the reservation to [email protected] and they will award the Tier Points for you. See this post for more information.

* Breaking News 31-Aug-2022 *
Offer extended to 30 September 2023
Changes:
1) The hotel/car element must be for a minimum of five nights for travel before 30 Sep 2023 ( was whole trip)
2) Double tier points awarded within 14 days of return sector (was 30 / 60 days) - possibly due to automation of the process

Link to full conditions:
https://www.britishairways.com/en-gb...le-tier-points

This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways Holidays reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.

1. A Qualifying Booking is a British Airways Holidays booking that meets all of the following criteria:

a) The booking must be for a British Airways Holidays Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the UK only.

b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking wont be awarded Tier Points. Flights offered as part of a British Airways Holidays package that are provided by other airline partners that do not have a BA flight number will not be eligible.

c) The hotel/car element of the package must be for a minimum of five nights for travel before 30 September 2023.

d) The participant must register their British Airways Executive Club number against their booking prior to travel.

2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.

3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.

4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.

5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points youve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.

6. All holiday packages are offered subject to availability.

7. British Airways Holidays booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.

8. British Airways Holidays reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.

9. Information is correct on 31 August 2022.

10. British Airways Holidays is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.

11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.

12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.

13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.

Frequently Asked Questions


1. Do the points post automatically?

There's mixed reports, as of August 2022 there seems to be a new system where automation is getting tier points added more quickly, previously manual intervention and chasing BA was needed to get the bonus TPs. When the promotion started some people found the points posted without having to do anything. Most people are using the email address above or calling BA phone lines.

2. Ive waited for a very long time and the points have not posted. What can I do?

See the start of the wiki use the email indicated. Some people have found success by phoning their dedicated exec club number and asking.

3. Do I have to wait 30 or 60 days to ask for the bonus Tier Points (TPs)?

Theres mixed opinions on the board from those who have been waiting a long time. If the bonus TPs will upgrade your status then we suggest you ask for them as soon as you can.

4. The offer says the bonus tier points post with the same dates as the original flights but mine posted on the date I got the email. Why is this and can I change it?

The offer says that the bonus points should post on the dates of the original flights but very few are; normally they are posting on the date the bonus TPs are processed. If that affects you negatively then you should ask for them to be changed (email or phone). On the other hand some people are quite happy with them posting later, theres no sign of BA changing dates retrospectively. Again, if you benefit from the posting date, the FT custom is to thank the BA IT dept. for their coding competence in silence.

5. Does the offer work just for the person booking /paying or for all passengers?

It works for all passengers on the same booking. Some people have had BA claim only the booker gets the bonus TPs. This has been happening to a number of posters recently and is not in accordance with the offer terms. If this happens to you, complain.

6. Does the 5 night qualification include nights on the plane? So if I book night flights both ways can I just stay 3 nights in a hotel and qualify?

It appears you have to have 5 hotel nights in the booking, a night flight doesnt count but if its all booked at one time then you can stay in multiple hotels (split stay)

7. Is there any limit to the number of bonus tier points I can get from the promotion?

Apparently not, there are some posters who already have had thousands of bonus tier points; depends on the depth of your wallet and availability of holidays.

8. Can I get upgraded status by using bonus Tier Points?

Yes, a number of posters have done this, not just getting to silver but to gold and beyond and at least 3 people have got GGL as a result of the offer

9. Do multi-stop tickets work?

Yes, a number of posters have had success all the flights should have BA codeshare numbers but do not need to be on BA metal. Some posters have earned more than 1000 TPs in total for multi-stop trips they have taken.

10. What if my flight is disrupted / cancelled?

If your flights are changed at the last moment BAHolidays normally will reroute you. At least one poster has had BA change some of their flights to a non codeshare flight and still got the bonus TPs. Its thought that you might get the bonus TPs but theres no definite confirmation of this.

11. Do reduced TP earning thresholds for status levels apply to bonus TP earning?

Yes, up until the end of the year.

12. Can I earn GUF (Gold Upgrade Vouchers) using the offer?

Yes, if you get over 2500 or 3500 TPs in total as normal.

13. What about using vouchers or Upgrade with Avios with the offer?

Redemption holidays (avios plus a combination hotel) dont qualify. Using UUA or vouchers (for which you have to call BAHolidays to use)- its not clear, we would expect the revenue level of tier points to post along with matching tier points to post, should you do better than this the custom on FT is to count your blessings in silence.

14. Do bonus TPs count towards lifetime tier point totals?

Yes.

15. I booked a car hire for the trip to convert a flight to a qualifying holiday. Do I have to actually pick up the car to get the bonus TPs?

The answer seems to be No, There is at least one poster who has not picked up the car and got the double tier points - although in that case Avis had massive queues and the poster had to leave the airport. It's probably OK to do this but not 100% definite. Others are claiming a sudden onset of amnesia on their arrival around their car hire booking and still apparently are getting the bonus points.









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Old Jun 23, 22, 1:19 am
  #1336  
 
Join Date: Jan 2008
Posts: 98
Originally Posted by Bohinjska Bistrica View Post
Took 24hrs for it to kick in for me.
Same here for me.
DesperateDan is offline  
Old Jun 23, 22, 2:56 am
  #1337  
 
Join Date: Jul 2006
Location: London
Programs: BAEC Gold
Posts: 679
Originally Posted by DesperateDan View Post
Having tried for many weeks multiple methods of contact regarding missing Double Tier Points yesterday I used the email address noted by BAECAddict, [email protected]and within 4 hours I had an email response and the Tier Points credited!
Return flight was on April 9th. Having tried the [email protected] after 30 days and 60 days with no response or action I tried the email address you quote above last Friday. Still no response or action. Rang the Gold line today and they gave me another BA email address to write to which I have done. it shouldn't be this hard to get TPs added.

Update: Finally got the double TPs. Appears it was the final call to Gold Line and what seems like a new, specific email address to resolve TP issues that did it.

Last edited by PaulN; Jun 24, 22 at 10:42 am Reason: more info
PaulN is offline  
Old Jun 23, 22, 3:14 am
  #1338  
 
Join Date: Jan 2019
Posts: 119
Still cant believe this is so difficult. Im not looking forward to having to chase mine this year to get gold, and also I'll end up having to chase 3 other family members for them to reach bronze, silver and gold - its crazy, but im not going to give up as we paid our money and its their offer.
One other family member who wont get to any status I wont be chasing but will be interested to see if they get the double TP without any action.
rolandrat is offline  
Old Jun 24, 22, 3:53 am
  #1339  
 
Join Date: Mar 2022
Posts: 10
Just want to update you all on our tier points, we chased ours, and in the end it appeared that twitter was the successful way. Around a week after contacting them, they said they would pass it on and I believe thats what finally got me my elusive tier points.
Yorkshire Rich is offline  
Old Jun 24, 22, 10:31 am
  #1340  
 
Join Date: Nov 2006
Location: Gibraltar/Spain
Posts: 28
Thanks to every single suggestion here, finally received our double TPs from End March. Husband sent a Twitter message a couple of hours ago, and TPs credited a couple of hours later. Could be a coincidence, but seems unlikely as my 3 emails to various suggested emails have gone unanswered (first sent mid May). Now, 5 months to get 365 points to renew gold, but think we'll skip the BA holiday route
Flying Star is offline  
Old Jun 24, 22, 10:46 am
  #1341  
 
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 1,542
Originally Posted by Flying Star View Post
Thanks to every single suggestion here, finally received our double TPs from End March. Husband sent a Twitter message a couple of hours ago, and TPs credited a couple of hours later. Could be a coincidence, but seems unlikely as my 3 emails to various suggested emails have gone unanswered (first sent mid May). Now, 5 months to get 365 points to renew gold, but think we'll skip the BA holiday route
flyingstar which ba twitter account did you use please?
firstlight is online now  
Old Jun 24, 22, 1:30 pm
  #1342  
 
Join Date: Aug 2019
Location: London
Programs: BAEC, Krisflyer
Posts: 52
Tier points finally posted

I have been chasing points using all email addresses suggested on this forum and other point websites for 2 holidays - one end 2021 and the other Easter this year.

A couple of of weeks ago, I decided to make one final attempt at claiming my missing points. I sent an email to BAH Duty Office on a Sunday. Having pressed send I thought that maybe a weekend wasnt such a good idea because they were likely to be inundated with emails. I nearly fell off my chair when I received a personalised email from BAEC the very next day apologising for the delay. Points for both holidays posted later that day.

I then nearly fell off my chair for a second time when I received a satisfaction survey to complete. I made it crystal clear that the system for awarding double tier points was broken; that were many disgruntled customers; and that something needed to be done immediately to identify a clear route for frequent flyers to claim missing points.
lorcancoyle, ttama and rolandrat like this.
Charentedame is offline  
Old Jun 24, 22, 3:04 pm
  #1343  
 
Join Date: Nov 2006
Location: Gibraltar/Spain
Posts: 28
Originally Posted by firstlight View Post
flyingstar which ba twitter account did you use please?
Just the BA Twitter, as no BAH has no Twitter.
Flying Star is offline  
Old Jun 24, 22, 3:44 pm
  #1344  
 
Join Date: Jul 2015
Location: Wales
Programs: BAEC Silver
Posts: 103
Still waiting for my bonus from March. Two emails and a letter but no action. Really hacked off.
wyddfa is offline  
Old Jun 24, 22, 4:06 pm
  #1345  
 
Join Date: Feb 2020
Location: BHD/DUB
Programs: AFKL Gold / BA Silver
Posts: 333
Originally Posted by AHC96 View Post
Still no TP on my account. Called few weeks ago and the agent said the case was open and I should get my TP "soon". Used the web chat today and the agent took the details and said that 7-10 days and I should get the double TP.

Guess I'm one of the unlucky ones that need to chase over and over and over?
Only took 2 days, and the TPs posted. Only on my account, other person that travelled with me didn't get them. So contacted BAEC from the webchat but from their account. Hopefully they will post soon.
AHC96 is offline  
Old Jun 25, 22, 8:19 am
  #1346  
 
Join Date: Feb 2016
Programs: BAEC GGL
Posts: 780
I'm on web chat to BA (per the above idea). I travelled over 60 days ago with my travel companion (all of whose details I have provided) on the same booking reference. I booked the ticket. After waiting half and hour to get through by web chat they will forward my claim for double tier points, but not that of my travel companion (who is sitting right next to me willing to answer any data protection questions) because of "data protection". Instead, she must start a new web chat, wasting another 30 minutes of time. Anyone would think they are trying to make it as hard as possible to claim under the BAH Double Tier Points offer.
abligh is offline  
Old Jun 25, 22, 8:30 am
  #1347  
 
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 1,542
Originally Posted by abligh View Post
I'm on web chat to BA (per the above idea). I travelled over 60 days ago with my travel companion (all of whose details I have provided) on the same booking reference. I booked the ticket. After waiting half and hour to get through by web chat they will forward my claim for double tier points, but not that of my travel companion (who is sitting right next to me willing to answer any data protection questions) because of "data protection". Instead, she must start a new web chat, wasting another 30 minutes of time. Anyone would think they are trying to make it as hard as possible to claim under the BAH Double Tier Points offer.
Totally bizarre, they should just forward the PNR to BA holidays team. That contains all the information needed...
wyddfa likes this.
firstlight is online now  
Old Jun 27, 22, 3:54 am
  #1348  
 
Join Date: Jun 2022
Programs: British Airways Exec Club Silver / Virgin Flying Club Gold
Posts: 2
Hi Paul, I'm in the same position as you - would you mind sharing the email address you used please?
rsuther is offline  
Old Jun 27, 22, 4:20 am
  #1349  
 
Join Date: Jan 2013
Posts: 164
BA Holiday 14th -28th May and got reply from BA saying this TP has been added and I have been upgraded from Bronze to Silver due to it.

Interesting thing is my holiday ended 28th May and my tier points year ended 8th June, but it now says my card expiry ends 31st July 2024. Does that mean I am slver until then ? if so it looks like i have 23 months instead of 12 and I would presume that is because BA just put me to silver a few weeks after my new tier year started rather than when my holiday ended.

Am I correct ?

Last edited by SheepyAFC; Jun 27, 22 at 4:34 am
SheepyAFC is offline  
Old Jun 27, 22, 4:56 am
  #1350  
 
Join Date: Mar 2020
Programs: British Airways GGL/CCR, Hilton Diamond & Marriott Gold
Posts: 1,932
Originally Posted by SheepyAFC View Post
BA Holiday 14th -28th May and got reply from BA saying this TP has been added and I have been upgraded from Bronze to Silver due to it.

Interesting thing is my holiday ended 28th May and my tier points year ended 8th June, but it now says my card expiry ends 31st July 2024. Does that mean I am slver until then ? if so it looks like i have 23 months instead of 12 and I would presume that is because BA just put me to silver a few weeks after my new tier year started rather than when my holiday ended.

Am I correct ?
Bank error in your favour. Correct
PGberkshire is offline  

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