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Double Tier Points on British Airways Holidays bookings [*now inc FROM USA*]

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Old Sep 19, 2021, 1:29 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: sayling
Have your double Tier Points posted? If not (and 30 days 14 working days (changed Dec 2022) - have elapsed since your return date) send your membership number, date of birth, email address and postcode for each passenger in the reservation to [email protected] and they will award the Tier Points for you. See this post for more information.

This post contains:
  • Link to saved copies of the Terms and Conditions (UK)
  • Change history of the UK T&C
  • Current UK T&C (when maintained)
  • Some FAQs originally compiled by firstlight (I think)
  • Original US T&C added by Oxon Flyer
Historical T&C (UK)
See this post for historical terms and conditions

Change history:
Changes, correct as at 27 September 2023
  1. Condition 1.b) addition: "Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points."
  2. Condition 1.e) addition (original 1.e now 1.g): "The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days."
  3. Condition 1.f) addition: "Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify."
As at 20 July 2023, extended to 31 December 2024
Now extended to 31 December 2023

Changes, correct as at 20 July 2023
  1. Condition 1.c) changed to: "The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024."

Changes, correct as at 26 June 2023 (assumed - webpage states as 'at 26 June 2022' in condition 9 as at 7/7/2023)
  1. Condition 1.c) changed to: "The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2023."
  2. Condition 1.d) changed to: "The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.", with original 1.d) now as 1.e)
  3. Condition 4. now refers to "within 14 working days of the return flight"

Changes, 'correct as at 20 December 2022':
  1. Condition 1.c) changed to: "The hotel/car element must be for a minimum of five nights for travel before 31 December 2023" (was 'whole trip')
  2. Condition 4. changed to: "Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return sector which is part of a Qualifying Booking." (was 30 / 60 days) - possibly due to automation of the process

Link to full conditions: https://www.britishairways.com/en-gb...le-tier-pointsDouble Tier Points Terms and Conditions (UK)

This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways Holidays reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.

1. A “Qualifying Booking” is a British Airways Holidays booking that meets all of the following criteria:

a) The booking must be for a British Airways Holidays Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the UK only.

b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways Holidays package that are provided by other airline partners that do not have a BA flight number will not be eligible. Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points.

c) The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024.

d) The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.

e) The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days.

f) Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify.

g) The participant must register their British Airways Executive Club number against their booking prior to travel.

2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.

3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.

4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.

5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.

6. All holiday packages are offered subject to availability.

7. British Airways Holidays booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.

8. British Airways Holidays reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.

9. Information is correct on 27 September 2023.

10. British Airways Holidays is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.

11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.

12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.

Frequently Asked Questions

1. Do the points post automatically?
There's mixed reports, as of August 2022 there seems to be a new system where automation is getting tier points added more quickly, previously manual intervention and chasing BA was needed to get the bonus TPs. As of May 2023, when the automated crediting works, it appears to happen 2-3 weeks after the holiday concludes, on a Wednesday. When the promotion started some people found the points posted without having to do anything. Most people are using the email address above or calling BA phone lines.

2. I’ve waited for a very long time and the points have not posted. What can I do?
See the start of the wiki use the email indicated. Some people have found success by phoning their dedicated exec club number and asking.

3. Do I have to wait 30 or 60 days to ask for the bonus Tier Points (TPs)?
Now 14 working days after return. There’s mixed opinions on the board from those who have been waiting a long time. If the bonus TPs will upgrade your status then we suggest you ask for them as soon as you can.

4. The offer says the bonus tier points post with the same dates as the original flights but mine posted on the date I got the email. Why is this and can I change it?
The offer says that the bonus points should post on the dates of the original flights but very few are; normally they are posting on the date the bonus TPs are processed. If that affects you negatively then you should ask for them to be changed (email or phone). On the other hand some people are quite happy with them posting later, there’s no sign of BA changing dates retrospectively. Again, if you benefit from the posting date, the FT custom is to thank the BA IT dept. for their coding competence in silence.

5. Does the offer work just for the person booking /paying or for all passengers?
It works for all passengers on the same booking. Some people have had BA claim only the booker gets the bonus TPs. This has been happening to a number of posters recently and is not in accordance with the offer terms. If this happens to you, complain.

6. Does the 5 night qualification include nights on the plane? So if I book night flights both ways can I just stay 3 nights in a hotel and qualify?
It appears you have to have 5 hotel nights or five nights car hire in the booking: a night flight doesn’t count but if it’s all booked at one time then you can stay in multiple hotels (split stay)

7. Is there any limit to the number of bonus tier points I can get from the promotion?
Apparently not, there are some posters who already have had thousands of bonus tier points; depends on the depth of your wallet and availability of holidays.

8. Can I get upgraded status by using bonus Tier Points?
Yes, a number of posters have done this, not just getting to silver but to gold and beyond and at least 3 people have got GGL as a result of the offer

9. Do multi-stop tickets work?
Yes, a number of posters have had success – all the flights should have BA codeshare numbers but do not need to be on BA metal. Some posters have earned more than 1000 TPs in total for multi-stop trips they have taken.

10. What if my flight is disrupted / cancelled?
If your flights are changed at the last moment BA Holidays normally will reroute you. At least one poster has had BA change some of their flights to a non codeshare flight and still got the bonus TPs. It’s thought that you might get the bonus TPs but there’s no definite confirmation of this.

11. Do reduced TP earning thresholds for status levels apply to bonus TP earning?
Yes, up until the end of the 2022.

12. Can I earn GUF (Gold Upgrade Vouchers) using the offer?
Yes, if you get over 2500 or 3500 TPs in total as normal.

13. What about using vouchers or Upgrade with Avios with the offer?
Redemption holidays (avios plus a combination hotel) don’t qualify. Using UUA or vouchers (for which you have to call BA Holidays to use)- it’s not clear, we would expect the revenue level of tier points to post along with matching tier points to post, should you do better than this the custom on FT is to count your blessings in silence.

14. Do bonus TPs count towards lifetime tier point totals?
Yes.

15. I booked a car hire for the trip to convert a flight to a qualifying holiday. Do I have to actually pick up the car to get the bonus TPs?
The answer seems to be... depends on when you made the booking! Check the T&Cs for dates, but for bookings made prior to 26 June 2023, no. There is at least one poster who has not picked up the car and got the double tier points - although, in that case, Avis had massive queues and the poster had to leave the airport. It's probably OK to do this but not 100% definite. Others are claiming a sudden onset of amnesia on their arrival around their car hire booking and still apparently were getting the bonus points.

16. What happens if I booked according to the offer but then my flights / other arrangements get changed by BA holidays due to cancellations?
When you book it's worth getting a hard copy of your receipt as evidence. This will show you are in accordance with the offer terms. If things get changed later by BAH you can apply to BA to get the original offer TPs bonus TPs and Avios. This has worked for one person at least but you may have to be persistent.




Initial US terms and conditions
These seem to vary from the terms available for holidays originating from the UK.


This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.


1. A “Qualifying Booking” is a British Airways vacation booking that meets all of the following criteria:

a)       The booking must be for a British Airways Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the USA only, booked in one transaction.

b)      The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways vacation package that are provided by other airline partners that do not have a BA flight number will not be eligible.

c)       The hotel/car element of the package must be booked and used for the full duration of the vacation package, which must be a minimum of five nights, with the flights completed on or before 31 December 2024.

d)      The participant must register their British Airways Executive Club number against their booking prior to travel.



2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.

3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.

4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the USA which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.

5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.

6. All vacation packages are offered subject to availability.

7. British Airways vacation booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.

8. British Airways reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.

9. Information is correct on 27 July 2023.

10. British Airways is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.

11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.

12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.

13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.
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Double Tier Points on British Airways Holidays bookings [*now inc FROM USA*]

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Old Jun 20, 2022, 6:30 am
  #1321  
 
Join Date: Sep 2019
Posts: 268
Originally Posted by BAECAddict
Date of actual credit BUT if flight was before collection year end, the credit is zero, so in my case, flight 20/4, year end 8/5 and credit of zero 17/6.
Presumably, though, you will see the additional tier points award in your lifetime tier point total.
Robert279 is offline  
Old Jun 20, 2022, 8:34 am
  #1322  
 
Join Date: Feb 2008
Programs: BA Gold
Posts: 176
Originally Posted by Robert279
Presumably, though, you will see the additional tier points award in your lifetime tier point total.
Indeed - the response I got expressly assured me that would be the case although I didn’t check to
be honest.
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BAECAddict is offline  
Old Jun 20, 2022, 11:59 am
  #1323  
 
Join Date: Aug 2014
Location: London
Programs: KLM, BA Silver, Etihad
Posts: 918
I am currently on a 13 night break and we flew BA. Can I during the trip book a days car hire through MMB to try and get the offer applied?

Long shot…
RockyRobin is offline  
Old Jun 20, 2022, 12:05 pm
  #1324  
 
Join Date: Feb 2020
Programs: British Airways Executive Club Gold, Marriott Bonvoy Titanium Elite, Hilton Diamond, IHG Diamond Amb
Posts: 1,770
Originally Posted by RockyRobin
I am currently on a 13 night break and we flew BA. Can I during the trip book a days car hire through MMB to try and get the offer applied?

Long shot…
No.
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Radiation Station is offline  
Old Jun 20, 2022, 12:13 pm
  #1325  
 
Join Date: Feb 2010
Posts: 122
Data point again, returned on the 28th April from trip and chased a few times, got a response and today and points posted today, now need to chase the other trip on the 4th June

thanks
hash is offline  
Old Jun 20, 2022, 12:46 pm
  #1326  
 
Join Date: May 2010
Location: Scotland
Programs: BA Exec Club (Silver)
Posts: 451
I suspect I already know the answer to this but I’ll ask any way.

I have a return CE trip this summer - GLA > LHR > VLC and return. A BAHs booking with car hire booked for the entire duration of the trip which is greater than 5 days. 160 tier points so the double tier points offer means I’ll be credited (eventually!) with a total of 320.

This will take me over the line for silver. Unfortunately it’s the bonus tier points that do this and not the base tier points.

I have another domestic trip 33 days later. This time I’ll be in Euro Traveller. Short trip to London and, for the return leg in particular, there was no justifying the extra Łs for CE. I’ll be travelling with a friend so lounge access in particular would make for a pleasurable start to our weekend away.

Is there any point in me chasing the extra tier points if they don’t post within a couple of weeks of returning from my BAHs trip in order to try and ensure I make silver before my second trip?

There’s a decent upgrade offer for the outbound leg of the London trip in MMB which I’ll probably go for if there’s no chance the tier points to get me to silver will post in time.
GlasgowBlue is offline  
Old Jun 20, 2022, 1:09 pm
  #1327  
 
Join Date: Feb 2022
Location: London
Programs: BA Gold
Posts: 737
Originally Posted by GlasgowBlue
I suspect I already know the answer to this but I’ll ask any way.

I have a return CE trip this summer - GLA > LHR > VLC and return. A BAHs booking with car hire booked for the entire duration of the trip which is greater than 5 days. 160 tier points so the double tier points offer means I’ll be credited (eventually!) with a total of 320.

This will take me over the line for silver. Unfortunately it’s the bonus tier points that do this and not the base tier points.

I have another domestic trip 33 days later. This time I’ll be in Euro Traveller. Short trip to London and, for the return leg in particular, there was no justifying the extra Łs for CE. I’ll be travelling with a friend so lounge access in particular would make for a pleasurable start to our weekend away.

Is there any point in me chasing the extra tier points if they don’t post within a couple of weeks of returning from my BAHs trip in order to try and ensure I make silver before my second trip?

There’s a decent upgrade offer for the outbound leg of the London trip in MMB which I’ll probably go for if there’s no chance the tier points to get me to silver will post in time.
I would chase as soon as possible after your trip.
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danmushman is offline  
Old Jun 20, 2022, 2:12 pm
  #1328  
FlyerTalk Evangelist
 
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,253
Just booked BAH nine nights in Phuket end of August - all BA coded flights, 2 BA and 2 QR. Car hire throughout. Presume this ticks all the criteria for 1,120 Tier Points? If anyone is interest, fares are not terrible at Ł2700 in business from London return.

Just need BA to can the service off in the next round of cuts and get the whole return on QR
goodison and PETER01 like this.
mikeyfly is offline  
Old Jun 20, 2022, 2:16 pm
  #1329  
 
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,350
Originally Posted by mikeyfly
Just booked BAH nine nights in Phuket end of August - all BA coded flights, 2 BA and 2 QR. Car hire throughout. Presume this ticks all the criteria for 1,120 Tier Points?
Worked for us in April and assume it will do so again in late October.
mikeyfly likes this.
firstlight is online now  
Old Jun 21, 2022, 1:47 am
  #1330  
 
Join Date: Jan 2008
Posts: 98
Having tried for many weeks multiple methods of contact regarding missing Double Tier Points yesterday I used the email address noted by BAECAddict, [email protected]and within 4 hours I had an email response and the Tier Points credited!
DesperateDan is offline  
Old Jun 21, 2022, 3:40 am
  #1331  
 
Join Date: Mar 2007
Location: NCL
Programs: BA Gold, Hilton Diamond, IHG Platinum, Bonvoy Gold
Posts: 277
Originally Posted by kath2049
Which route are you taking in the web chat, Holiday bookings, or Avios/exec club?
I did Avios/Exec club and got to speak to someone instantly, but had to transfer me to someone in Holidays, which was about a 20 minute wait.

Going the Holidays route directly should save a couple of minutes.
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MarcD is offline  
Old Jun 22, 2022, 5:30 am
  #1332  
 
Join Date: May 2019
Programs: BA Gold, Amex UK Plat
Posts: 86
Just to add another data point to those already provided. I returned from a trip on 7th April, waited 60 days before sending an email to the email address at the top of the thread. I got no response so contacted them via the webchat on Sunday. Bonus Tier Points posted this morning.
When on the webchat, I asked what is the best thing to do for other upcoming trips that I have. The response I got was that it is best to get hold of BA Holidays through the webchat function or by phone as an email request would be sent through by the agent to the manager dealing with the promotion to expedite the manual points addition.

As a slightly OT question, the Tier Points I got added today qualified me for Silver status (which is showing in my account). How long does it take for the system to acknowledge that change in status and allow me to select seats for free?
mikeyfly likes this.
Papa.Lima.Echo is offline  
Old Jun 22, 2022, 6:05 am
  #1333  
 
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,110
Originally Posted by Papa.Lima.Echo
As a slightly OT question, the Tier Points I got added today qualified me for Silver status (which is showing in my account). How long does it take for the system to acknowledge that change in status and allow me to select seats for free?
A few days however I would log out on Ba.com then go to finnair or RJ, log into your booking via their MMB portal and remove your FF number entirely before logging back into your BAEC account and re-adding your number. Log out and in again and you should be able to choose a seat as a fully fledged silver.
Papa.Lima.Echo likes this.
sunshinebob is offline  
Old Jun 22, 2022, 6:22 am
  #1334  
 
Join Date: Feb 2020
Location: BHD/DUB/PTY
Programs: BA Silver / EI Silver
Posts: 419
Originally Posted by AHC96
60+ days in and nothing. Non of the emails were replied to, reached out on social media and got ignored. Called last week and got told to wait until the 60 days are completed to then call again and do a report. Called today, and got told to wait for a few more weeks before doing the report.

Just waiting ...
Still no TP on my account. Called few weeks ago and the agent said the case was open and I should get my TP "soon". Used the web chat today and the agent took the details and said that 7-10 days and I should get the double TP.

Guess I'm one of the unlucky ones that need to chase over and over and over?
AHC96 is offline  
Old Jun 22, 2022, 6:43 am
  #1335  
 
Join Date: Jul 2019
Location: UK
Programs: BA Silver, IHG Platinum
Posts: 941
Originally Posted by Papa.Lima.Echo
Just to add another data point to those already provided. I returned from a trip on 7th April, waited 60 days before sending an email to the email address at the top of the thread. I got no response so contacted them via the webchat on Sunday. Bonus Tier Points posted this morning.
When on the webchat, I asked what is the best thing to do for other upcoming trips that I have. The response I got was that it is best to get hold of BA Holidays through the webchat function or by phone as an email request would be sent through by the agent to the manager dealing with the promotion to expedite the manual points addition.

As a slightly OT question, the Tier Points I got added today qualified me for Silver status (which is showing in my account). How long does it take for the system to acknowledge that change in status and allow me to select seats for free?
Took 24hrs for it to kick in for me.
Bohinjska Bistrica is online now  


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