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Double Tier Points on British Airways Holidays bookings [*now inc FROM USA*]

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Old Sep 19, 2021, 1:29 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: sayling
Have your double Tier Points posted? If not (and 30 days 14 working days (changed Dec 2022) - have elapsed since your return date) send your membership number, date of birth, email address and postcode for each passenger in the reservation to [email protected] and they will award the Tier Points for you. See this post for more information.

This post contains:
  • Link to saved copies of the Terms and Conditions (UK)
  • Change history of the UK T&C
  • Current UK T&C (when maintained)
  • Some FAQs originally compiled by firstlight (I think)
  • Original US T&C added by Oxon Flyer
Historical T&C (UK)
See this post for historical terms and conditions

Change history:
Changes, correct as at 27 September 2023
  1. Condition 1.b) addition: "Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points."
  2. Condition 1.e) addition (original 1.e now 1.g): "The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days."
  3. Condition 1.f) addition: "Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify."
As at 20 July 2023, extended to 31 December 2024
Now extended to 31 December 2023

Changes, correct as at 20 July 2023
  1. Condition 1.c) changed to: "The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024."

Changes, correct as at 26 June 2023 (assumed - webpage states as 'at 26 June 2022' in condition 9 as at 7/7/2023)
  1. Condition 1.c) changed to: "The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2023."
  2. Condition 1.d) changed to: "The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.", with original 1.d) now as 1.e)
  3. Condition 4. now refers to "within 14 working days of the return flight"

Changes, 'correct as at 20 December 2022':
  1. Condition 1.c) changed to: "The hotel/car element must be for a minimum of five nights for travel before 31 December 2023" (was 'whole trip')
  2. Condition 4. changed to: "Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return sector which is part of a Qualifying Booking." (was 30 / 60 days) - possibly due to automation of the process

Link to full conditions: https://www.britishairways.com/en-gb...le-tier-pointsDouble Tier Points Terms and Conditions (UK)

This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways Holidays reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.

1. A “Qualifying Booking” is a British Airways Holidays booking that meets all of the following criteria:

a) The booking must be for a British Airways Holidays Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the UK only.

b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways Holidays package that are provided by other airline partners that do not have a BA flight number will not be eligible. Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points.

c) The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024.

d) The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.

e) The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days.

f) Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify.

g) The participant must register their British Airways Executive Club number against their booking prior to travel.

2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.

3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.

4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.

5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.

6. All holiday packages are offered subject to availability.

7. British Airways Holidays booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.

8. British Airways Holidays reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.

9. Information is correct on 27 September 2023.

10. British Airways Holidays is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.

11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.

12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.

Frequently Asked Questions

1. Do the points post automatically?
There's mixed reports, as of August 2022 there seems to be a new system where automation is getting tier points added more quickly, previously manual intervention and chasing BA was needed to get the bonus TPs. As of May 2023, when the automated crediting works, it appears to happen 2-3 weeks after the holiday concludes, on a Wednesday. When the promotion started some people found the points posted without having to do anything. Most people are using the email address above or calling BA phone lines.

2. I’ve waited for a very long time and the points have not posted. What can I do?
See the start of the wiki use the email indicated. Some people have found success by phoning their dedicated exec club number and asking.

3. Do I have to wait 30 or 60 days to ask for the bonus Tier Points (TPs)?
Now 14 working days after return. There’s mixed opinions on the board from those who have been waiting a long time. If the bonus TPs will upgrade your status then we suggest you ask for them as soon as you can.

4. The offer says the bonus tier points post with the same dates as the original flights but mine posted on the date I got the email. Why is this and can I change it?
The offer says that the bonus points should post on the dates of the original flights but very few are; normally they are posting on the date the bonus TPs are processed. If that affects you negatively then you should ask for them to be changed (email or phone). On the other hand some people are quite happy with them posting later, there’s no sign of BA changing dates retrospectively. Again, if you benefit from the posting date, the FT custom is to thank the BA IT dept. for their coding competence in silence.

5. Does the offer work just for the person booking /paying or for all passengers?
It works for all passengers on the same booking. Some people have had BA claim only the booker gets the bonus TPs. This has been happening to a number of posters recently and is not in accordance with the offer terms. If this happens to you, complain.

6. Does the 5 night qualification include nights on the plane? So if I book night flights both ways can I just stay 3 nights in a hotel and qualify?
It appears you have to have 5 hotel nights or five nights car hire in the booking: a night flight doesn’t count but if it’s all booked at one time then you can stay in multiple hotels (split stay)

7. Is there any limit to the number of bonus tier points I can get from the promotion?
Apparently not, there are some posters who already have had thousands of bonus tier points; depends on the depth of your wallet and availability of holidays.

8. Can I get upgraded status by using bonus Tier Points?
Yes, a number of posters have done this, not just getting to silver but to gold and beyond and at least 3 people have got GGL as a result of the offer

9. Do multi-stop tickets work?
Yes, a number of posters have had success – all the flights should have BA codeshare numbers but do not need to be on BA metal. Some posters have earned more than 1000 TPs in total for multi-stop trips they have taken.

10. What if my flight is disrupted / cancelled?
If your flights are changed at the last moment BA Holidays normally will reroute you. At least one poster has had BA change some of their flights to a non codeshare flight and still got the bonus TPs. It’s thought that you might get the bonus TPs but there’s no definite confirmation of this.

11. Do reduced TP earning thresholds for status levels apply to bonus TP earning?
Yes, up until the end of the 2022.

12. Can I earn GUF (Gold Upgrade Vouchers) using the offer?
Yes, if you get over 2500 or 3500 TPs in total as normal.

13. What about using vouchers or Upgrade with Avios with the offer?
Redemption holidays (avios plus a combination hotel) don’t qualify. Using UUA or vouchers (for which you have to call BA Holidays to use)- it’s not clear, we would expect the revenue level of tier points to post along with matching tier points to post, should you do better than this the custom on FT is to count your blessings in silence.

14. Do bonus TPs count towards lifetime tier point totals?
Yes.

15. I booked a car hire for the trip to convert a flight to a qualifying holiday. Do I have to actually pick up the car to get the bonus TPs?
The answer seems to be... depends on when you made the booking! Check the T&Cs for dates, but for bookings made prior to 26 June 2023, no. There is at least one poster who has not picked up the car and got the double tier points - although, in that case, Avis had massive queues and the poster had to leave the airport. It's probably OK to do this but not 100% definite. Others are claiming a sudden onset of amnesia on their arrival around their car hire booking and still apparently were getting the bonus points.

16. What happens if I booked according to the offer but then my flights / other arrangements get changed by BA holidays due to cancellations?
When you book it's worth getting a hard copy of your receipt as evidence. This will show you are in accordance with the offer terms. If things get changed later by BAH you can apply to BA to get the original offer TPs bonus TPs and Avios. This has worked for one person at least but you may have to be persistent.




Initial US terms and conditions
These seem to vary from the terms available for holidays originating from the UK.


This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.


1. A “Qualifying Booking” is a British Airways vacation booking that meets all of the following criteria:

a)       The booking must be for a British Airways Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the USA only, booked in one transaction.

b)      The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways vacation package that are provided by other airline partners that do not have a BA flight number will not be eligible.

c)       The hotel/car element of the package must be booked and used for the full duration of the vacation package, which must be a minimum of five nights, with the flights completed on or before 31 December 2024.

d)      The participant must register their British Airways Executive Club number against their booking prior to travel.



2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.

3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.

4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the USA which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.

5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.

6. All vacation packages are offered subject to availability.

7. British Airways vacation booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.

8. British Airways reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.

9. Information is correct on 27 July 2023.

10. British Airways is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.

11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.

12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.

13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.
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Double Tier Points on British Airways Holidays bookings [*now inc FROM USA*]

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Old May 18, 2022, 11:19 am
  #1186  
 
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,350
Originally Posted by darthlemsip
First email on 22nd April, second on 6th May, both to exec-club.socialmedia address, neither of which got a response.

Third email on 8th May to gecsreplies address, finally got a response on the 15th that they’ll look into it - points posted yesterday, but with yesterday’s date
The points posting on the day of processing rather than the day of flight seems to be the SOP. If you want them earlier I think you have to ask. I mentioned this as a general feedback comment on the survey I got sent after our last double TP posting happened (phoned the gold line to chase) but not sure if they look at survey responses or not. However if they are now responding to claims within 2 to 3 weeks of asking then it's less likely to be a problem for most people anyway. Hopefully they'll catch up with historic claims soon.
firstlight is offline  
Old May 18, 2022, 6:51 pm
  #1187  
 
Join Date: Aug 2015
Location: IAD
Programs: BAEC Gold, Hilton Gold, SPG Gold
Posts: 348
I was disappointed to find that this didn't work for any kind of discounted booking - part pay with Avios, in my case. Really could have used the extra TPs.
gormless is offline  
Old May 19, 2022, 1:56 am
  #1188  
 
Join Date: Feb 2019
Location: UK. West Sussex
Programs: BAEC. Gold
Posts: 786
So how soon is too soon to chase the bonus?

Thinking ahead as a Silver.... I have a holiday booking mid August at the beginning of new collection year and year end expiry will be 30th Sept, where I will only have 400 TPs

I could do with the 160 Bonus to retain silver.

Have another Holiday taken late Sept and a third eatly October. Hoping these bonus's arrive before December to get Gold for first time..

Will just need 85 TPS, which will be easy and straightforward in October /November....

But was thinking should I squeeze a quick weekend trip in during early September taking me to 480 tps to guarantee a seamless Silver status, not dropping to bronze, or chance the first Bonus hitting before 30th Sept?
Fatdickie is offline  
Old May 19, 2022, 2:17 am
  #1189  
 
Join Date: Jan 2019
Programs: BA Gold
Posts: 146
Originally Posted by Fatdickie
So how soon is too soon to chase the bonus?

Thinking ahead as a Silver.... I have a holiday booking mid August at the beginning of new collection year and year end expiry will be 30th Sept, where I will only have 400 TPs

I could do with the 160 Bonus to retain silver.

Have another Holiday taken late Sept and a third eatly October. Hoping these bonus's arrive before December to get Gold for first time..

Will just need 85 TPS, which will be easy and straightforward in October /November....

But was thinking should I squeeze a quick weekend trip in during early September taking me to 480 tps to guarantee a seamless Silver status, not dropping to bronze, or chance the first Bonus hitting before 30th Sept?
Did you not get an email saying you only needed 300TP to keep Silver this year, I got one on 20th April saying just that, it went on to say even though the account would still show needing 450, rest assured 300 is all I needed. I dont need it as im going for Gold with current bookings.
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rolandrat is offline  
Old May 19, 2022, 2:47 am
  #1190  
 
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,350
Originally Posted by Fatdickie
So how soon is too soon to chase the bonus?

Thinking ahead as a Silver.... I have a holiday booking mid August at the beginning of new collection year and year end expiry will be 30th Sept, where I will only have 400 TPs

I could do with the 160 Bonus to retain silver.

Have another Holiday taken late Sept and a third eatly October. Hoping these bonus's arrive before December to get Gold for first time..

Will just need 85 TPS, which will be easy and straightforward in October /November....

But was thinking should I squeeze a quick weekend trip in during early September taking me to 480 tps to guarantee a seamless Silver status, not dropping to bronze, or chance the first Bonus hitting before 30th Sept?
There's different thoughts here on chasing the bonus. Some do it at the earliest opportunity, some (who have been waiting for a long time) request others don't jump the queue.

Since anecdotally BA appear to be putting more people on the job I hope they will catch up so noone has to wait too long.

I've got potential of 440 bonus tps booked for June and early July which I will be chasing quickly as my year end is August...
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firstlight is offline  
Old May 19, 2022, 3:02 am
  #1191  
 
Join Date: Jul 2019
Location: UK
Programs: BA Silver, IHG Platinum
Posts: 941
I got a pretty good result chasing the points for one flight, getting the bonus awarded 12 days from chasing (I think 46 days from the return flight, so chased just after the 30 days the points were initially meamt to be awarded within).

However I'm at three weeks from chasing another set and no response. We're at 53 days from the return flight. Will give them the week and will start following up.

Waiting on the points for silver for the first time, which is a bit annoying.
Fatdickie and sayling like this.

Last edited by Bohinjska Bistrica; May 19, 2022 at 3:15 am
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Old May 19, 2022, 4:44 am
  #1192  
 
Join Date: Dec 2017
Posts: 833
Sometimes the delays work in our favour. I'm holding off from chasing for a recent flight (already over 60 days), as I want to delay triggering a GUF.

But will chase that trip after my next set of flights pushes me over 2,500 anyway.

Then I'll be chasing like mad for that next trip - as it will get me to GGL.
firstlight and Fatdickie like this.
zen100 is offline  
Old May 19, 2022, 4:53 am
  #1193  
 
Join Date: Feb 2019
Location: UK. West Sussex
Programs: BAEC. Gold
Posts: 786
Originally Posted by rolandrat
Did you not get an email saying you only needed 300TP to keep Silver this year, I got one on 20th April saying just that, it went on to say even though the account would still show needing 450, rest assured 300 is all I needed. I dont need it as im going for Gold with current bookings.
Hi yes I did, but have been using reward flights so far this year
I currently have 10 tier points and new collection year in August,
if I regain silver for 300TPs, it'll only last until August 23.

So thought I'd do another couple of reward flights this year and go hell for leather after August, regain silver and carry on towards the reduced gold finish line.
Then I'm Gold for the rest of the year until Aug 23
Then Gold until Aug 24
And drop to Silver until Aug 25

So two more years


So have 3 x 160 TP BA holiday bookings and an 80 TP seperate flight booked so far before end Oct
1140 TPs

So will start chasing the first BAH after 30 days and leave the other two to run their course.

Last edited by Fatdickie; May 19, 2022 at 5:02 am
Fatdickie is offline  
Old May 19, 2022, 5:15 am
  #1194  
 
Join Date: Aug 2014
Programs: BA Executive Club and OnBusiness
Posts: 720
I had an ex-EU holiday where the first leg (AMS-LHR) was cancelled and the ticket adjusted to start in the UK (LHR). Has anyone else had any experience requesting the double points for a holiday package that qualified as a result of BA enforced changes?
Ned1968 is offline  
Old May 19, 2022, 5:23 am
  #1195  
 
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,350
Originally Posted by Ned1968
I had an ex-EU holiday where the first leg (AMS-LHR) was cancelled and the ticket adjusted to start in the UK (LHR). Has anyone else had any experience requesting the double points for a holiday package that qualified as a result of BA enforced changes?
yes, it worked out fine for us even though one of the legs was changed by BA to QR without a corresponding BA codeshare.
Ned1968 likes this.
firstlight is offline  
Old May 19, 2022, 6:33 am
  #1196  
 
Join Date: Dec 2017
Posts: 833
Originally Posted by Ned1968
I had an ex-EU holiday where the first leg (AMS-LHR) was cancelled and the ticket adjusted to start in the UK (LHR). Has anyone else had any experience requesting the double points for a holiday package that qualified as a result of BA enforced changes?
Yes, had significant on-the-day disruption - large schedule changes - and all double tier ponts were credited.

If you have a schedule change months out - and change your itinerary so that it no longer complies, I'd be less confident, although perhaps it has worked for others.
zen100 is offline  
Old May 19, 2022, 6:51 am
  #1197  
 
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,350
Originally Posted by zen100
Sometimes the delays work in our favour. I'm holding off from chasing for a recent flight (already over 60 days), as I want to delay triggering a GUF.

But will chase that trip after my next set of flights pushes me over 2,500 anyway.

Then I'll be chasing like mad for that next trip - as it will get me to GGL.
Good to see we're not the only prospective bucket and spade GGLs !
firstlight is offline  
Old May 19, 2022, 8:20 am
  #1198  
 
Join Date: Nov 2017
Posts: 1,197
Sometimes I wonder if it would be far less hassle to just go for Gold Guest List and gift my wife status. I can travel far more than her (self employed, IT) and tier point runs can be a bit of a nightmare to arrange for her.
RG1X is offline  
Old May 19, 2022, 8:59 am
  #1199  
 
Join Date: Mar 2005
Location: London
Programs: BA
Posts: 2,368
Another data point - 7 weeks after returning from the US, my extra tier points had not posted. Had already contacted BA once to ask and had no reply. Emailed again early last week to ask if they could do it by the end of the week as the double tier points would make a material difference - namely that it would tip me over to Gold after a flight on Friday allowing me to enjoy my Gold benefits on some flights this week.

Pleased to say that I got a response and the extra tier points last Friday with a note that they appreciated the difference it would make.
baggageinhall is offline  
Old May 19, 2022, 1:40 pm
  #1200  
 
Join Date: Sep 2019
Posts: 268
Originally Posted by baggageinhall
Another data point - 7 weeks after returning from the US, my extra tier points had not posted. Had already contacted BA once to ask and had no reply. Emailed again early last week to ask if they could do it by the end of the week as the double tier points would make a material difference - namely that it would tip me over to Gold after a flight on Friday allowing me to enjoy my Gold benefits on some flights this week.

Pleased to say that I got a response and the extra tier points last Friday with a note that they appreciated the difference it would make.
Was that the email address in the Wiki...or did you use another?
Robert279 is offline  


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