Sep 19, 2021, 1:29 am
Last edit by: sayling
Have your double Tier Points posted? If not (and 30 days 14 working days (changed Dec 2022) - have elapsed since your return date) send your membership number, date of birth, email address and postcode for each passenger in the reservation to [email protected] and they will award the Tier Points for you. See this post for more information.
This post contains:
See this post for historical terms and conditions
Change history:
Changes, correct as at 27 September 2023
Now extended to 31 December 2023
Changes, correct as at 20 July 2023
Changes, correct as at 26 June 2023 (assumed - webpage states as 'at 26 June 2022' in condition 9 as at 7/7/2023)
Changes, 'correct as at 20 December 2022':
Link to full conditions: https://www.britishairways.com/en-gb...le-tier-pointsDouble Tier Points Terms and Conditions (UK)
This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways Holidays reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.
1. A “Qualifying Booking” is a British Airways Holidays booking that meets all of the following criteria:
a) The booking must be for a British Airways Holidays Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the UK only.
b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways Holidays package that are provided by other airline partners that do not have a BA flight number will not be eligible. Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points.
c) The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024.
d) The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.
e) The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days.
f) Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify.
g) The participant must register their British Airways Executive Club number against their booking prior to travel.
2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.
3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.
4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.
5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.
6. All holiday packages are offered subject to availability.
7. British Airways Holidays booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.
8. British Airways Holidays reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.
9. Information is correct on 27 September 2023.
10. British Airways Holidays is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.
11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.
12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.
There's mixed reports, as of August 2022 there seems to be a new system where automation is getting tier points added more quickly, previously manual intervention and chasing BA was needed to get the bonus TPs. As of May 2023, when the automated crediting works, it appears to happen 2-3 weeks after the holiday concludes, on a Wednesday. When the promotion started some people found the points posted without having to do anything. Most people are using the email address above or calling BA phone lines.
2. I’ve waited for a very long time and the points have not posted. What can I do?
See the start of the wiki use the email indicated. Some people have found success by phoning their dedicated exec club number and asking.
3. Do I have to wait 30 or 60 days to ask for the bonus Tier Points (TPs)?
Now 14 working days after return. There’s mixed opinions on the board from those who have been waiting a long time. If the bonus TPs will upgrade your status then we suggest you ask for them as soon as you can.
4. The offer says the bonus tier points post with the same dates as the original flights but mine posted on the date I got the email. Why is this and can I change it?
The offer says that the bonus points should post on the dates of the original flights but very few are; normally they are posting on the date the bonus TPs are processed. If that affects you negatively then you should ask for them to be changed (email or phone). On the other hand some people are quite happy with them posting later, there’s no sign of BA changing dates retrospectively. Again, if you benefit from the posting date, the FT custom is to thank the BA IT dept. for their coding competence in silence.
5. Does the offer work just for the person booking /paying or for all passengers?
It works for all passengers on the same booking. Some people have had BA claim only the booker gets the bonus TPs. This has been happening to a number of posters recently and is not in accordance with the offer terms. If this happens to you, complain.
6. Does the 5 night qualification include nights on the plane? So if I book night flights both ways can I just stay 3 nights in a hotel and qualify?
It appears you have to have 5 hotel nights or five nights car hire in the booking: a night flight doesn’t count but if it’s all booked at one time then you can stay in multiple hotels (split stay)
7. Is there any limit to the number of bonus tier points I can get from the promotion?
Apparently not, there are some posters who already have had thousands of bonus tier points; depends on the depth of your wallet and availability of holidays.
8. Can I get upgraded status by using bonus Tier Points?
Yes, a number of posters have done this, not just getting to silver but to gold and beyond and at least 3 people have got GGL as a result of the offer
9. Do multi-stop tickets work?
Yes, a number of posters have had success – all the flights should have BA codeshare numbers but do not need to be on BA metal. Some posters have earned more than 1000 TPs in total for multi-stop trips they have taken.
10. What if my flight is disrupted / cancelled?
If your flights are changed at the last moment BA Holidays normally will reroute you. At least one poster has had BA change some of their flights to a non codeshare flight and still got the bonus TPs. It’s thought that you might get the bonus TPs but there’s no definite confirmation of this.
11. Do reduced TP earning thresholds for status levels apply to bonus TP earning?
Yes, up until the end of the 2022.
12. Can I earn GUF (Gold Upgrade Vouchers) using the offer?
Yes, if you get over 2500 or 3500 TPs in total as normal.
13. What about using vouchers or Upgrade with Avios with the offer?
Redemption holidays (avios plus a combination hotel) don’t qualify. Using UUA or vouchers (for which you have to call BA Holidays to use)- it’s not clear, we would expect the revenue level of tier points to post along with matching tier points to post, should you do better than this the custom on FT is to count your blessings in silence.
14. Do bonus TPs count towards lifetime tier point totals?
Yes.
15. I booked a car hire for the trip to convert a flight to a qualifying holiday. Do I have to actually pick up the car to get the bonus TPs?
The answer seems to be... depends on when you made the booking! Check the T&Cs for dates, but for bookings made prior to 26 June 2023, no. There is at least one poster who has not picked up the car and got the double tier points - although, in that case, Avis had massive queues and the poster had to leave the airport. It's probably OK to do this but not 100% definite. Others are claiming a sudden onset of amnesia on their arrival around their car hire booking and still apparently were getting the bonus points.
16. What happens if I booked according to the offer but then my flights / other arrangements get changed by BA holidays due to cancellations?
When you book it's worth getting a hard copy of your receipt as evidence. This will show you are in accordance with the offer terms. If things get changed later by BAH you can apply to BA to get the original offer TPs bonus TPs and Avios. This has worked for one person at least but you may have to be persistent.
Initial US terms and conditions
These seem to vary from the terms available for holidays originating from the UK.
This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.
1. A “Qualifying Booking” is a British Airways vacation booking that meets all of the following criteria:
a) The booking must be for a British Airways Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the USA only, booked in one transaction.
b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways vacation package that are provided by other airline partners that do not have a BA flight number will not be eligible.
c) The hotel/car element of the package must be booked and used for the full duration of the vacation package, which must be a minimum of five nights, with the flights completed on or before 31 December 2024.
d) The participant must register their British Airways Executive Club number against their booking prior to travel.
2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.
3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.
4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the USA which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.
5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.
6. All vacation packages are offered subject to availability.
7. British Airways vacation booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.
8. British Airways reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.
9. Information is correct on 27 July 2023.
10. British Airways is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.
11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.
12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.
This post contains:
- Link to saved copies of the Terms and Conditions (UK)
- Change history of the UK T&C
- Current UK T&C (when maintained)
- Some FAQs originally compiled by firstlight (I think)
- Original US T&C added by Oxon Flyer
See this post for historical terms and conditions
Change history:
Changes, correct as at 27 September 2023
- Condition 1.b) addition: "Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points."
- Condition 1.e) addition (original 1.e now 1.g): "The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days."
- Condition 1.f) addition: "Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify."
Changes, correct as at 20 July 2023
- Condition 1.c) changed to: "The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024."
Changes, correct as at 26 June 2023 (assumed - webpage states as 'at 26 June 2022' in condition 9 as at 7/7/2023)
- Condition 1.c) changed to: "The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2023."
- Condition 1.d) changed to: "The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.", with original 1.d) now as 1.e)
- Condition 4. now refers to "within 14 working days of the return flight"
Changes, 'correct as at 20 December 2022':
- Condition 1.c) changed to: "The hotel/car element must be for a minimum of five nights for travel before 31 December 2023" (was 'whole trip')
- Condition 4. changed to: "Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return sector which is part of a Qualifying Booking." (was 30 / 60 days) - possibly due to automation of the process
Link to full conditions: https://www.britishairways.com/en-gb...le-tier-pointsDouble Tier Points Terms and Conditions (UK)
This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways Holidays reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.
1. A “Qualifying Booking” is a British Airways Holidays booking that meets all of the following criteria:
a) The booking must be for a British Airways Holidays Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the UK only.
b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways Holidays package that are provided by other airline partners that do not have a BA flight number will not be eligible. Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points.
c) The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024.
d) The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.
e) The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days.
f) Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify.
g) The participant must register their British Airways Executive Club number against their booking prior to travel.
2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.
3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.
4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.
5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.
6. All holiday packages are offered subject to availability.
7. British Airways Holidays booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.
8. British Airways Holidays reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.
9. Information is correct on 27 September 2023.
10. British Airways Holidays is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.
11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.
12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.
Frequently Asked Questions
1. Do the points post automatically?There's mixed reports, as of August 2022 there seems to be a new system where automation is getting tier points added more quickly, previously manual intervention and chasing BA was needed to get the bonus TPs. As of May 2023, when the automated crediting works, it appears to happen 2-3 weeks after the holiday concludes, on a Wednesday. When the promotion started some people found the points posted without having to do anything. Most people are using the email address above or calling BA phone lines.
2. I’ve waited for a very long time and the points have not posted. What can I do?
See the start of the wiki use the email indicated. Some people have found success by phoning their dedicated exec club number and asking.
3. Do I have to wait 30 or 60 days to ask for the bonus Tier Points (TPs)?
Now 14 working days after return.
4. The offer says the bonus tier points post with the same dates as the original flights but mine posted on the date I got the email. Why is this and can I change it?
The offer says that the bonus points should post on the dates of the original flights but very few are; normally they are posting on the date the bonus TPs are processed. If that affects you negatively then you should ask for them to be changed (email or phone). On the other hand some people are quite happy with them posting later, there’s no sign of BA changing dates retrospectively. Again, if you benefit from the posting date, the FT custom is to thank the BA IT dept. for their coding competence in silence.
5. Does the offer work just for the person booking /paying or for all passengers?
It works for all passengers on the same booking. Some people have had BA claim only the booker gets the bonus TPs. This has been happening to a number of posters recently and is not in accordance with the offer terms. If this happens to you, complain.
6. Does the 5 night qualification include nights on the plane? So if I book night flights both ways can I just stay 3 nights in a hotel and qualify?
It appears you have to have 5 hotel nights or five nights car hire in the booking: a night flight doesn’t count but if it’s all booked at one time then you can stay in multiple hotels (split stay)
7. Is there any limit to the number of bonus tier points I can get from the promotion?
Apparently not, there are some posters who already have had thousands of bonus tier points; depends on the depth of your wallet and availability of holidays.
8. Can I get upgraded status by using bonus Tier Points?
Yes, a number of posters have done this, not just getting to silver but to gold and beyond and at least 3 people have got GGL as a result of the offer
9. Do multi-stop tickets work?
Yes, a number of posters have had success – all the flights should have BA codeshare numbers but do not need to be on BA metal. Some posters have earned more than 1000 TPs in total for multi-stop trips they have taken.
10. What if my flight is disrupted / cancelled?
If your flights are changed at the last moment BA Holidays normally will reroute you. At least one poster has had BA change some of their flights to a non codeshare flight and still got the bonus TPs. It’s thought that you might get the bonus TPs but there’s no definite confirmation of this.
11. Do reduced TP earning thresholds for status levels apply to bonus TP earning?
Yes, up until the end of the 2022.
12. Can I earn GUF (Gold Upgrade Vouchers) using the offer?
Yes, if you get over 2500 or 3500 TPs in total as normal.
13. What about using vouchers or Upgrade with Avios with the offer?
Redemption holidays (avios plus a combination hotel) don’t qualify. Using UUA or vouchers (for which you have to call BA Holidays to use)- it’s not clear, we would expect the revenue level of tier points to post along with matching tier points to post, should you do better than this the custom on FT is to count your blessings in silence.
14. Do bonus TPs count towards lifetime tier point totals?
Yes.
15. I booked a car hire for the trip to convert a flight to a qualifying holiday. Do I have to actually pick up the car to get the bonus TPs?
The answer seems to be... depends on when you made the booking! Check the T&Cs for dates, but for bookings made prior to 26 June 2023, no. There is at least one poster who has not picked up the car and got the double tier points - although, in that case, Avis had massive queues and the poster had to leave the airport. It's probably OK to do this but not 100% definite. Others are claiming a sudden onset of amnesia on their arrival around their car hire booking and still apparently were getting the bonus points.
16. What happens if I booked according to the offer but then my flights / other arrangements get changed by BA holidays due to cancellations?
When you book it's worth getting a hard copy of your receipt as evidence. This will show you are in accordance with the offer terms. If things get changed later by BAH you can apply to BA to get the original offer TPs bonus TPs and Avios. This has worked for one person at least but you may have to be persistent.
Initial US terms and conditions
These seem to vary from the terms available for holidays originating from the UK.
This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.
1. A “Qualifying Booking” is a British Airways vacation booking that meets all of the following criteria:
a) The booking must be for a British Airways Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the USA only, booked in one transaction.
b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways vacation package that are provided by other airline partners that do not have a BA flight number will not be eligible.
c) The hotel/car element of the package must be booked and used for the full duration of the vacation package, which must be a minimum of five nights, with the flights completed on or before 31 December 2024.
d) The participant must register their British Airways Executive Club number against their booking prior to travel.
2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.
3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.
4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the USA which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.
5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.
6. All vacation packages are offered subject to availability.
7. British Airways vacation booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.
8. British Airways reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.
9. Information is correct on 27 July 2023.
10. British Airways is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.
11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.
12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.
Double Tier Points on British Airways Holidays bookings [*now inc FROM USA*]
Aug 10, 2022, 11:47 am
#1531
Join Date: May 2022
Location: London
Programs: British Airways GCH
Posts: 47
The flights should post in the usual timeframe, usually few days after actual flight. This will be just the normal TPs. I would've expected flights taken 19 July to have appeared a long time ago.
The bonus TPs are what most people on this thread are tearing their hair out trying to chase.
The bonus TPs if you can eventually get them credited should be backdated to original flight dates, but as it's a manual process could be potentially be credited in your next year.
The bonus TPs are what most people on this thread are tearing their hair out trying to chase.
The bonus TPs if you can eventually get them credited should be backdated to original flight dates, but as it's a manual process could be potentially be credited in your next year.
Aug 10, 2022, 12:37 pm
#1532
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,346
Our normal bonus tier point earning magic seems to have deserted us, emails not being responded to and GGL agent distinctly unhelpful. One last try stating the offer terms were TPs added in 30 days when we booked the holiday and this should be adhered to rather than 60 days now. Don't want Mrs. firstlight to lose out on 2 jokers which most people here would say have considerable value along with the 3rd person being allowed into the first lounge on her next trip. First world problems I know.
There do seem to be a few people getting long past trips sorted out in recent posts so hopefully the hard working customer service person has returned from their holiday now and is catching up !
There do seem to be a few people getting long past trips sorted out in recent posts so hopefully the hard working customer service person has returned from their holiday now and is catching up !
Aug 10, 2022, 3:06 pm
#1533
Join Date: Aug 2021
Location: UK
Programs: BAEC Gold
Posts: 31
Great to hear that you got a reply and the tier points in 5 days. We still have no tier points after a month of emails and calls, and our tier point year as reset this week. I just hope they get mine sorted soon.
Aug 10, 2022, 11:21 pm
#1534
Join Date: Jul 2020
Location: UK
Programs: BAEC Gold
Posts: 250
I can’t see why they could not set up a dedicated webform, linked from the BAH page, and ask you to use it after 60 days? Oh, yeah, sorry, that needs a degree of IT competence!
We have a trip in October that should retrigger the Gold next TPY, so I’ll be back to the frustration of chasing on the lead up to Dec 31st no doubt? 🙄
Aug 11, 2022, 6:36 am
#1535
Join Date: Sep 2015
Posts: 2
Hi
I am thinking of booking 2 weeks BAH leaving 29th October will I get double points because outbound flight is before 31 October as quoted in T&Cs?
I have looked through the posts but can't find an answer.
Thanks
I am thinking of booking 2 weeks BAH leaving 29th October will I get double points because outbound flight is before 31 October as quoted in T&Cs?
I have looked through the posts but can't find an answer.
Thanks
Aug 11, 2022, 6:45 am
#1536
Join Date: Jul 2019
Programs: BAEC Bronze, Mucci recipient
Posts: 1,783
Per the wiki at the top of the thread:
c. The booking must be made before 22 October 2022.
d. Travel is for outbound departures between 9 June 2021 and 31 October 2022 inclusive (final outbound departure date is 31 October 2022).
Aug 11, 2022, 6:46 am
#1537
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,346
I think its in the FAQs in the wiki but yes, outgoung travel before 31st with it booked before 22nd october.
Aug 12, 2022, 4:17 am
#1538
Join Date: Aug 2021
Location: UK
Programs: BAEC Gold
Posts: 31
"Please accept our apologies for the delay in resolving your claim. Further to my colleague's email, I can confirm I have credited the bonus Tier Points and your account has upgraded to Gold Tier.
As the flights were completed in your previous Tier Point collection year, the Tier Point bonuses have been credited directly to your Lifetime Tier Point balance rather than your current Tier Point collection total. The awards appear on your statement as Balance Adjustments of 0 Tier Points. "
86 days since the end of the holiday, About 12 emails, 3 phone calls, 1 web chat, 1 web form later. They have managed to waste a lot of my time and also create a large amount of administration for themselves by implementing this so badly.
Thank-you to everyone here for the helpful advice.
Aug 12, 2022, 5:19 am
#1539
Join Date: Feb 2022
Location: London
Programs: BA Gold
Posts: 736
Got there eventually. My wife and I got emails today from BAEC saying :
"Please accept our apologies for the delay in resolving your claim. Further to my colleague's email, I can confirm I have credited the bonus Tier Points and your account has upgraded to Gold Tier.
Thank-you to everyone here for the helpful advice.
"Please accept our apologies for the delay in resolving your claim. Further to my colleague's email, I can confirm I have credited the bonus Tier Points and your account has upgraded to Gold Tier.
Thank-you to everyone here for the helpful advice.
Aug 12, 2022, 8:17 am
#1540
Join Date: Aug 2011
Location: Berlin, Germany
Programs: HHonors (Diamond), SPG, Marriott Rewards, ALoyalty, Club Carlson, M&M
Posts: 117
Wow, congratulations. I wasn't as lucky as you were so far and it's been about 150 days since we came back ... I wrote via their website, contacted their twitter account and sent an email to the social media email address I found here. I'm not sure about a web form, can you say which web form you used? And I'd be interested to know what you think, which of these 17 actions brought you the final success? :-)
Aug 12, 2022, 11:29 am
#1541
Join Date: Aug 2021
Location: UK
Programs: BAEC Gold
Posts: 31
Wow, congratulations. I wasn't as lucky as you were so far and it's been about 150 days since we came back ... I wrote via their website, contacted their twitter account and sent an email to the social media email address I found here. I'm not sure about a web form, can you say which web form you used? And I'd be interested to know what you think, which of these 17 actions brought you the final success? :-)
I'm not certain what worked but I think the webform might have worked as I got a BAEC case number shortly after that. However I think the most likely thing was the final phone call as it was resolved 7 working days after that. All the emails seemed to be ignored. Webchat and initial phone calls (Indian call centre) all said it would be sorted in 5-7 working days (as mentioned by Alan T ) but my 7 day deadlines passed and nothing happened. The webform or "Email Us" form is found through the "Help and Contacts" link at the bottom of the page after you login. Select "All other enquires" under the "Contact Us" section.
https://www.britishairways.com/trave...club/_gf/en_gb
The final phone call was done after a telephone Avios booking as it was the UK call centre. I asked the agent about the missing Tier Points and he immediately knew what the issue was (having already handled 3 other Double Tier point enquiries the day before). The was reassuring as the previous agents had seemed rather vague about what I was asking. The UK agent explained that the correct team to deal with my enquiry was the "Commercial Accounts team" and he acknowledged that it did not sound appropriate but that it was correct. He transferred me over and after a short wait 2-4mins a new agent took my details and said it would be resolved and that I would not miss out on the promotion to Gold. He said 5-7 working days.
According to the first agent the route to get to the Commercial accounts team is - call Silver/Gold BAEC number and them select options 3 then 1 then 3. He told me this in case I got cut off while on hold.
So I would suggest that anyone over the 60 days tries the "Commercial Accounts Team" on 3 1 3.
Aug 12, 2022, 11:59 am
#1542
Join Date: Aug 2017
Programs: BAEC Gold
Posts: 25
Hoping you can help with this one - had a look through the thread and can't find the answer. I am planning a trip next month. Due to flight times I need to fly GLA to LHR and overnight at Heathrow before then going away for 5 nights to Boston (including hotel). Given that the hotel is only for the 5 nights in Boston (and not the one night at Heathrow pre the transatlantic) will this still qualify?
Aug 12, 2022, 12:01 pm
#1543
Join Date: Nov 2021
Programs: BAEC
Posts: 330
Hoping you can help with this one - had a look through the thread and can't find the answer. I am planning a trip next month. Due to flight times I need to fly GLA to LHR and overnight at Heathrow before then going away for 5 nights to Boston (including hotel). Given that the hotel is only for the 5 nights in Boston (and not the one night at Heathrow pre the transatlantic) will this still qualify?
Aug 12, 2022, 12:39 pm
#1545
Join Date: Feb 2016
Posts: 928
Hoping you can help with this one - had a look through the thread and can't find the answer. I am planning a trip next month. Due to flight times I need to fly GLA to LHR and overnight at Heathrow before then going away for 5 nights to Boston (including hotel). Given that the hotel is only for the 5 nights in Boston (and not the one night at Heathrow pre the transatlantic) will this still qualify?
I moved a flight to the day before due to a cancellation and I have 23.45 between flights which I was told was still fine.
