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Double Tier Points on British Airways Holidays bookings

Double Tier Points on British Airways Holidays bookings

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Old Sep 1, 22, 6:53 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: firstlight
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Have your double Tier Points posted? If not (and 30 days have elapsed since your return date) send your membership number, date of birth, email address and postcode for each passenger in the reservation to [email protected] and they will award the Tier Points for you. See this post for more information.

* Breaking News 31-Aug-2022 *
Offer extended to 30 September 2023
Changes:
1) The hotel/car element must be for a minimum of five nights for travel before 30 Sep 2023 ( was whole trip)
2) Double tier points awarded within 14 days of return sector (was 30 / 60 days) - possibly due to automation of the process

Link to full conditions:
https://www.britishairways.com/en-gb...le-tier-points

This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways Holidays reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.

1. A Qualifying Booking is a British Airways Holidays booking that meets all of the following criteria:

a) The booking must be for a British Airways Holidays Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the UK only.

b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking wont be awarded Tier Points. Flights offered as part of a British Airways Holidays package that are provided by other airline partners that do not have a BA flight number will not be eligible.

c) The hotel/car element of the package must be for a minimum of five nights for travel before 30 September 2023.

d) The participant must register their British Airways Executive Club number against their booking prior to travel.

2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.

3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.

4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.

5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points youve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.

6. All holiday packages are offered subject to availability.

7. British Airways Holidays booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.

8. British Airways Holidays reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.

9. Information is correct on 31 August 2022.

10. British Airways Holidays is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.

11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.

12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.

13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.

Frequently Asked Questions


1. Do the points post automatically?

There's mixed reports, as of August 2022 there seems to be a new system where automation is getting tier points added more quickly, previously manual intervention and chasing BA was needed to get the bonus TPs. When the promotion started some people found the points posted without having to do anything. Most people are using the email address above or calling BA phone lines.

2. Ive waited for a very long time and the points have not posted. What can I do?

See the start of the wiki use the email indicated. Some people have found success by phoning their dedicated exec club number and asking.

3. Do I have to wait 30 or 60 days to ask for the bonus Tier Points (TPs)?

Theres mixed opinions on the board from those who have been waiting a long time. If the bonus TPs will upgrade your status then we suggest you ask for them as soon as you can.

4. The offer says the bonus tier points post with the same dates as the original flights but mine posted on the date I got the email. Why is this and can I change it?

The offer says that the bonus points should post on the dates of the original flights but very few are; normally they are posting on the date the bonus TPs are processed. If that affects you negatively then you should ask for them to be changed (email or phone). On the other hand some people are quite happy with them posting later, theres no sign of BA changing dates retrospectively. Again, if you benefit from the posting date, the FT custom is to thank the BA IT dept. for their coding competence in silence.

5. Does the offer work just for the person booking /paying or for all passengers?

It works for all passengers on the same booking. Some people have had BA claim only the booker gets the bonus TPs. This has been happening to a number of posters recently and is not in accordance with the offer terms. If this happens to you, complain.

6. Does the 5 night qualification include nights on the plane? So if I book night flights both ways can I just stay 3 nights in a hotel and qualify?

It appears you have to have 5 hotel nights in the booking, a night flight doesnt count but if its all booked at one time then you can stay in multiple hotels (split stay)

7. Is there any limit to the number of bonus tier points I can get from the promotion?

Apparently not, there are some posters who already have had thousands of bonus tier points; depends on the depth of your wallet and availability of holidays.

8. Can I get upgraded status by using bonus Tier Points?

Yes, a number of posters have done this, not just getting to silver but to gold and beyond and at least 3 people have got GGL as a result of the offer

9. Do multi-stop tickets work?

Yes, a number of posters have had success all the flights should have BA codeshare numbers but do not need to be on BA metal. Some posters have earned more than 1000 TPs in total for multi-stop trips they have taken.

10. What if my flight is disrupted / cancelled?

If your flights are changed at the last moment BAHolidays normally will reroute you. At least one poster has had BA change some of their flights to a non codeshare flight and still got the bonus TPs. Its thought that you might get the bonus TPs but theres no definite confirmation of this.

11. Do reduced TP earning thresholds for status levels apply to bonus TP earning?

Yes, up until the end of the year.

12. Can I earn GUF (Gold Upgrade Vouchers) using the offer?

Yes, if you get over 2500 or 3500 TPs in total as normal.

13. What about using vouchers or Upgrade with Avios with the offer?

Redemption holidays (avios plus a combination hotel) dont qualify. Using UUA or vouchers (for which you have to call BAHolidays to use)- its not clear, we would expect the revenue level of tier points to post along with matching tier points to post, should you do better than this the custom on FT is to count your blessings in silence.

14. Do bonus TPs count towards lifetime tier point totals?

Yes.

15. I booked a car hire for the trip to convert a flight to a qualifying holiday. Do I have to actually pick up the car to get the bonus TPs?

The answer seems to be No, There is at least one poster who has not picked up the car and got the double tier points - although in that case Avis had massive queues and the poster had to leave the airport. It's probably OK to do this but not 100% definite. Others are claiming a sudden onset of amnesia on their arrival around their car hire booking and still apparently are getting the bonus points.









Print Wikipost

Old Aug 10, 22, 12:47 pm
  #1531  
 
Join Date: May 2022
Location: London
Programs: British Airways GCH
Posts: 31
Originally Posted by danmushman View Post
The flights should post in the usual timeframe, usually few days after actual flight. This will be just the normal TPs. I would've expected flights taken 19 July to have appeared a long time ago.
The bonus TPs are what most people on this thread are tearing their hair out trying to chase.
The bonus TPs if you can eventually get them credited should be backdated to original flight dates, but as it's a manual process could be potentially be credited in your next year.
Thanks, that's helpful and what I was thinking should happen. Seems the points from the flight on 19 July have gone AWOL.
Roughneck57 is offline  
Old Aug 10, 22, 1:37 pm
  #1532  
 
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 1,677
Our normal bonus tier point earning magic seems to have deserted us, emails not being responded to and GGL agent distinctly unhelpful. One last try stating the offer terms were TPs added in 30 days when we booked the holiday and this should be adhered to rather than 60 days now. Don't want Mrs. firstlight to lose out on 2 jokers which most people here would say have considerable value along with the 3rd person being allowed into the first lounge on her next trip. First world problems I know.

There do seem to be a few people getting long past trips sorted out in recent posts so hopefully the hard working customer service person has returned from their holiday now and is catching up !
firstlight is online now  
Old Aug 10, 22, 4:06 pm
  #1533  
 
Join Date: Aug 2021
Location: UK
Programs: BAEC Gold
Posts: 18
Originally Posted by Alan T View Post
Well, that worked!

Both got an email and accounts updated today to Gold, 67 days after our return.

All I need now is the cabin crew to serenade me to my seat with a certain Beyonc number next flight and my journey is compete!
Great to hear that you got a reply and the tier points in 5 days. We still have no tier points after a month of emails and calls, and our tier point year as reset this week. I just hope they get mine sorted soon.
Alan T likes this.
whisper2 is offline  
Old Aug 11, 22, 12:21 am
  #1534  
 
Join Date: Jul 2020
Location: UK
Programs: BAEC Gold
Posts: 158
Originally Posted by whisper2 View Post
Great to hear that you got a reply and the tier points in 5 days. We still have no tier points after a month of emails and calls, and our tier point year as reset this week. I just hope they get mine sorted soon.
Thanks. I hope you do soon too? Don’t know what to suggest as the response seems so inconsistent between claimants, and your doing what I did?

I can’t see why they could not set up a dedicated webform, linked from the BAH page, and ask you to use it after 60 days? Oh, yeah, sorry, that needs a degree of IT competence!

We have a trip in October that should retrigger the Gold next TPY, so I’ll be back to the frustration of chasing on the lead up to Dec 31st no doubt? 🙄
Alan T is offline  
Old Aug 11, 22, 7:36 am
  #1535  
 
Join Date: Sep 2015
Posts: 1
Hi

I am thinking of booking 2 weeks BAH leaving 29th October will I get double points because outbound flight is before 31 October as quoted in T&Cs?

I have looked through the posts but can't find an answer.
Thanks
mpurser2 is offline  
Old Aug 11, 22, 7:45 am
  #1536  
 
Join Date: Jul 2019
Programs: BAEC Silver, Mucci recipient
Posts: 1,428
Originally Posted by mpurser2 View Post
Hi

I am thinking of booking 2 weeks BAH leaving 29th October will I get double points because outbound flight is before 31 October as quoted in T&Cs?

I have looked through the posts but can't find an answer.
Thanks
Yes that would work provided that:

Per the wiki at the top of the thread:
c. The booking must be made before 22 October 2022.

d. Travel is for outbound departures between 9 June 2021 and 31 October 2022 inclusive (final outbound departure date is 31 October 2022).
AJA_ is offline  
Old Aug 11, 22, 7:46 am
  #1537  
 
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 1,677
Originally Posted by mpurser2 View Post
Hi

I am thinking of booking 2 weeks BAH leaving 29th October will I get double points because outbound flight is before 31 October as quoted in T&Cs?

I have looked through the posts but can't find an answer.
Thanks
I think its in the FAQs in the wiki but yes, outgoung travel before 31st with it booked before 22nd october.
firstlight is online now  
Old Aug 12, 22, 5:17 am
  #1538  
 
Join Date: Aug 2021
Location: UK
Programs: BAEC Gold
Posts: 18
Originally Posted by whisper2 View Post
Great to hear that you got a reply and the tier points in 5 days. We still have no tier points after a month of emails and calls, and our tier point year as reset this week. I just hope they get mine sorted soon.
Got there eventually. My wife and I got emails today from BAEC saying :

"Please accept our apologies for the delay in resolving your claim. Further to my colleague's email, I can confirm I have credited the bonus Tier Points and your account has upgraded to Gold Tier.
As the flights were completed in your previous Tier Point collection year, the Tier Point bonuses have been credited directly to your Lifetime Tier Point balance rather than your current Tier Point collection total. The awards appear on your statement as Balance Adjustments of 0 Tier Points. "

86 days since the end of the holiday, About 12 emails, 3 phone calls, 1 web chat, 1 web form later. They have managed to waste a lot of my time and also create a large amount of administration for themselves by implementing this so badly.

Thank-you to everyone here for the helpful advice.
groenroos and Alan T like this.
whisper2 is offline  
Old Aug 12, 22, 6:19 am
  #1539  
 
Join Date: Feb 2022
Location: London
Programs: BA Gold, TP Gold
Posts: 420
Originally Posted by whisper2 View Post
Got there eventually. My wife and I got emails today from BAEC saying :

"Please accept our apologies for the delay in resolving your claim. Further to my colleague's email, I can confirm I have credited the bonus Tier Points and your account has upgraded to Gold Tier.

Thank-you to everyone here for the helpful advice.
Congrats...time to update I think!
danmushman is offline  
Old Aug 12, 22, 9:17 am
  #1540  
 
Join Date: Aug 2011
Location: Berlin, Germany
Programs: HHonors (Diamond), SPG, Marriott Rewards, ALoyalty, Club Carlson, M&M
Posts: 117
Wow, congratulations. I wasn't as lucky as you were so far and it's been about 150 days since we came back ... I wrote via their website, contacted their twitter account and sent an email to the social media email address I found here. I'm not sure about a web form, can you say which web form you used? And I'd be interested to know what you think, which of these 17 actions brought you the final success? :-)
DannyDarko is offline  
Old Aug 12, 22, 12:29 pm
  #1541  
 
Join Date: Aug 2021
Location: UK
Programs: BAEC Gold
Posts: 18
Originally Posted by DannyDarko View Post
Wow, congratulations. I wasn't as lucky as you were so far and it's been about 150 days since we came back ... I wrote via their website, contacted their twitter account and sent an email to the social media email address I found here. I'm not sure about a web form, can you say which web form you used? And I'd be interested to know what you think, which of these 17 actions brought you the final success? :-)
Thanks
I'm not certain what worked but I think the webform might have worked as I got a BAEC case number shortly after that. However I think the most likely thing was the final phone call as it was resolved 7 working days after that. All the emails seemed to be ignored. Webchat and initial phone calls (Indian call centre) all said it would be sorted in 5-7 working days (as mentioned by Alan T ) but my 7 day deadlines passed and nothing happened. The webform or "Email Us" form is found through the "Help and Contacts" link at the bottom of the page after you login. Select "All other enquires" under the "Contact Us" section.
https://www.britishairways.com/trave...club/_gf/en_gb

The final phone call was done after a telephone Avios booking as it was the UK call centre. I asked the agent about the missing Tier Points and he immediately knew what the issue was (having already handled 3 other Double Tier point enquiries the day before). The was reassuring as the previous agents had seemed rather vague about what I was asking. The UK agent explained that the correct team to deal with my enquiry was the "Commercial Accounts team" and he acknowledged that it did not sound appropriate but that it was correct. He transferred me over and after a short wait 2-4mins a new agent took my details and said it would be resolved and that I would not miss out on the promotion to Gold. He said 5-7 working days.
According to the first agent the route to get to the Commercial accounts team is - call Silver/Gold BAEC number and them select options 3 then 1 then 3. He told me this in case I got cut off while on hold.

So I would suggest that anyone over the 60 days tries the "Commercial Accounts Team" on 3 1 3.
DannyDarko, Alan T and sayling like this.
whisper2 is offline  
Old Aug 12, 22, 12:59 pm
  #1542  
 
Join Date: Aug 2017
Programs: BAEC Gold
Posts: 18
Hoping you can help with this one - had a look through the thread and can't find the answer. I am planning a trip next month. Due to flight times I need to fly GLA to LHR and overnight at Heathrow before then going away for 5 nights to Boston (including hotel). Given that the hotel is only for the 5 nights in Boston (and not the one night at Heathrow pre the transatlantic) will this still qualify?
GLA Flyer is offline  
Old Aug 12, 22, 1:01 pm
  #1543  
 
Join Date: Nov 2021
Programs: BAEC
Posts: 133
Originally Posted by GLA Flyer View Post
Hoping you can help with this one - had a look through the thread and can't find the answer. I am planning a trip next month. Due to flight times I need to fly GLA to LHR and overnight at Heathrow before then going away for 5 nights to Boston (including hotel). Given that the hotel is only for the 5 nights in Boston (and not the one night at Heathrow pre the transatlantic) will this still qualify?
Should do, but if you really want to make sure, book the GLA to LHR separately?
sayling is offline  
Old Aug 12, 22, 1:04 pm
  #1544  
 
Join Date: Aug 2017
Programs: BAEC Gold
Posts: 18
Originally Posted by sayling View Post
Should do, but if you really want to make sure, book the GLA to LHR separately?
Thanks saying. I could do but will need to check luggage coming back so will have the issue of having to collect and recheck to GLA due to different tickets.
GLA Flyer is offline  
Old Aug 12, 22, 1:39 pm
  #1545  
 
Join Date: Feb 2016
Posts: 595
Originally Posted by GLA Flyer View Post
Hoping you can help with this one - had a look through the thread and can't find the answer. I am planning a trip next month. Due to flight times I need to fly GLA to LHR and overnight at Heathrow before then going away for 5 nights to Boston (including hotel). Given that the hotel is only for the 5 nights in Boston (and not the one night at Heathrow pre the transatlantic) will this still qualify?
I believe and this is quoted somewhere upthread that if it is less than 24 hours between flights then it will still count for the promotion.

I moved a flight to the day before due to a cancellation and I have 23.45 between flights which I was told was still fine.
Cw novice is offline  

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