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Double Tier Points on British Airways Holidays bookings [*now inc FROM USA*]

Old Sep 19, 2021, 1:29 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: sayling
Have your double Tier Points posted? If not (and 30 days 14 working days (changed Dec 2022) - have elapsed since your return date) send your membership number, date of birth, email address and postcode for each passenger in the reservation to [email protected] and they will award the Tier Points for you. See this post for more information.

This post contains:
  • Link to saved copies of the Terms and Conditions (UK)
  • Change history of the UK T&C
  • Current UK T&C (when maintained)
  • Some FAQs originally compiled by firstlight (I think)
  • Original US T&C added by Oxon Flyer
Historical T&C (UK)
See this post for historical terms and conditions

Change history:
Changes, correct as at 27 September 2023
  1. Condition 1.b) addition: "Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points."
  2. Condition 1.e) addition (original 1.e now 1.g): "The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days."
  3. Condition 1.f) addition: "Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify."
As at 20 July 2023, extended to 31 December 2024
Now extended to 31 December 2023

Changes, correct as at 20 July 2023
  1. Condition 1.c) changed to: "The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024."

Changes, correct as at 26 June 2023 (assumed - webpage states as 'at 26 June 2022' in condition 9 as at 7/7/2023)
  1. Condition 1.c) changed to: "The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2023."
  2. Condition 1.d) changed to: "The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.", with original 1.d) now as 1.e)
  3. Condition 4. now refers to "within 14 working days of the return flight"

Changes, 'correct as at 20 December 2022':
  1. Condition 1.c) changed to: "The hotel/car element must be for a minimum of five nights for travel before 31 December 2023" (was 'whole trip')
  2. Condition 4. changed to: "Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return sector which is part of a Qualifying Booking." (was 30 / 60 days) - possibly due to automation of the process

Link to full conditions: https://www.britishairways.com/en-gb...le-tier-pointsDouble Tier Points Terms and Conditions (UK)

This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways Holidays reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.

1. A Qualifying Booking is a British Airways Holidays booking that meets all of the following criteria:

a) The booking must be for a British Airways Holidays Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the UK only.

b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking wont be awarded Tier Points. Flights offered as part of a British Airways Holidays package that are provided by other airline partners that do not have a BA flight number will not be eligible. Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points.

c) The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024.

d) The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.

e) The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days.

f) Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify.

g) The participant must register their British Airways Executive Club number against their booking prior to travel.

2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.

3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.

4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.

5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points youve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.

6. All holiday packages are offered subject to availability.

7. British Airways Holidays booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.

8. British Airways Holidays reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.

9. Information is correct on 27 September 2023.

10. British Airways Holidays is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.

11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.

12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.

Frequently Asked Questions

1. Do the points post automatically?
There's mixed reports, as of August 2022 there seems to be a new system where automation is getting tier points added more quickly, previously manual intervention and chasing BA was needed to get the bonus TPs. As of May 2023, when the automated crediting works, it appears to happen 2-3 weeks after the holiday concludes, on a Wednesday. When the promotion started some people found the points posted without having to do anything. Most people are using the email address above or calling BA phone lines.

2. Ive waited for a very long time and the points have not posted. What can I do?
See the start of the wiki use the email indicated. Some people have found success by phoning their dedicated exec club number and asking.

3. Do I have to wait 30 or 60 days to ask for the bonus Tier Points (TPs)?
Now 14 working days after return. Theres mixed opinions on the board from those who have been waiting a long time. If the bonus TPs will upgrade your status then we suggest you ask for them as soon as you can.

4. The offer says the bonus tier points post with the same dates as the original flights but mine posted on the date I got the email. Why is this and can I change it?
The offer says that the bonus points should post on the dates of the original flights but very few are; normally they are posting on the date the bonus TPs are processed. If that affects you negatively then you should ask for them to be changed (email or phone). On the other hand some people are quite happy with them posting later, theres no sign of BA changing dates retrospectively. Again, if you benefit from the posting date, the FT custom is to thank the BA IT dept. for their coding competence in silence.

5. Does the offer work just for the person booking /paying or for all passengers?
It works for all passengers on the same booking. Some people have had BA claim only the booker gets the bonus TPs. This has been happening to a number of posters recently and is not in accordance with the offer terms. If this happens to you, complain.

6. Does the 5 night qualification include nights on the plane? So if I book night flights both ways can I just stay 3 nights in a hotel and qualify?
It appears you have to have 5 hotel nights or five nights car hire in the booking: a night flight doesnt count but if its all booked at one time then you can stay in multiple hotels (split stay)

7. Is there any limit to the number of bonus tier points I can get from the promotion?
Apparently not, there are some posters who already have had thousands of bonus tier points; depends on the depth of your wallet and availability of holidays.

8. Can I get upgraded status by using bonus Tier Points?
Yes, a number of posters have done this, not just getting to silver but to gold and beyond and at least 3 people have got GGL as a result of the offer

9. Do multi-stop tickets work?
Yes, a number of posters have had success all the flights should have BA codeshare numbers but do not need to be on BA metal. Some posters have earned more than 1000 TPs in total for multi-stop trips they have taken.

10. What if my flight is disrupted / cancelled?
If your flights are changed at the last moment BA Holidays normally will reroute you. At least one poster has had BA change some of their flights to a non codeshare flight and still got the bonus TPs. Its thought that you might get the bonus TPs but theres no definite confirmation of this.

11. Do reduced TP earning thresholds for status levels apply to bonus TP earning?
Yes, up until the end of the 2022.

12. Can I earn GUF (Gold Upgrade Vouchers) using the offer?
Yes, if you get over 2500 or 3500 TPs in total as normal.

13. What about using vouchers or Upgrade with Avios with the offer?
Redemption holidays (avios plus a combination hotel) dont qualify. Using UUA or vouchers (for which you have to call BA Holidays to use)- its not clear, we would expect the revenue level of tier points to post along with matching tier points to post, should you do better than this the custom on FT is to count your blessings in silence.

14. Do bonus TPs count towards lifetime tier point totals?
Yes.

15. I booked a car hire for the trip to convert a flight to a qualifying holiday. Do I have to actually pick up the car to get the bonus TPs?
The answer seems to be... depends on when you made the booking! Check the T&Cs for dates, but for bookings made prior to 26 June 2023, no. There is at least one poster who has not picked up the car and got the double tier points - although, in that case, Avis had massive queues and the poster had to leave the airport. It's probably OK to do this but not 100% definite. Others are claiming a sudden onset of amnesia on their arrival around their car hire booking and still apparently were getting the bonus points.

16. What happens if I booked according to the offer but then my flights / other arrangements get changed by BA holidays due to cancellations?
When you book it's worth getting a hard copy of your receipt as evidence. This will show you are in accordance with the offer terms. If things get changed later by BAH you can apply to BA to get the original offer TPs bonus TPs and Avios. This has worked for one person at least but you may have to be persistent.




Initial US terms and conditions
These seem to vary from the terms available for holidays originating from the UK.


This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.


1. A Qualifying Booking is a British Airways vacation booking that meets all of the following criteria:

a)       The booking must be for a British Airways Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the USA only, booked in one transaction.

b)      The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking wont be awarded Tier Points. Flights offered as part of a British Airways vacation package that are provided by other airline partners that do not have a BA flight number will not be eligible.

c)       The hotel/car element of the package must be booked and used for the full duration of the vacation package, which must be a minimum of five nights, with the flights completed on or before 31 December 2024.

d)      The participant must register their British Airways Executive Club number against their booking prior to travel.



2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.

3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.

4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the USA which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.

5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points youve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.

6. All vacation packages are offered subject to availability.

7. British Airways vacation booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.

8. British Airways reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.

9. Information is correct on 27 July 2023.

10. British Airways is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.

11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.

12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.

13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.
Print Wikipost

Double Tier Points on British Airways Holidays bookings [*now inc FROM USA*]

Old Aug 2, 2022, 3:31 am
  #1486  
 
Join Date: Feb 2006
Location: EDI
Programs: BA Gold, QF LTG, TK Elite, IHG Amb & HH Diamond
Posts: 232
Do these double tier point offers come up regularly? I've got a large eVoucher to use, but the longhaul prices before 31 Oct are pretty steep. Thanks.
onemoretrip is offline  
Old Aug 2, 2022, 3:37 am
  #1487  
 
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,317
Originally Posted by onemoretrip
Do these double tier point offers come up regularly? I've got a large eVoucher to use, but the longhaul prices before 31 Oct are pretty steep. Thanks.
Probably never to be repeated given the popularity which has overloaded BA's ability to process claims. It was to get people buying holidays after covid, particularly BA frequent flyers and fill up the lounges given the lack of business flyers. There were also lounge passes given for spending a certain amount on a holiday

No insider knowledge here, just my thoughts.
firstlight is offline  
Old Aug 2, 2022, 3:52 am
  #1488  
 
Join Date: Dec 2014
Location: London, UK
Programs: BAEC Gold-GGL
Posts: 1,172
Originally Posted by TrickyFlyer
Just had a conversation with someone in the executive club about my missing double tier points from a holiday which concluded in early June. My collection year ends next week and I need the double tier points to hit gold. Has anyone has any experience of double
tier points being added after collection year ends and therefore any success having them backdated? Ill be an unhappy flyer if I dont get my gold this year!
I got points backdated without asking, when I didn't want them to be! So, yes, it's possible. When you chase up, make sure they're aware that you want them credited to the year in which you flew, not the year in which they finally processed the points.
fluffymitten is offline  
Old Aug 2, 2022, 7:33 am
  #1489  
 
Join Date: Aug 2021
Location: UK
Programs: BAEC Gold
Posts: 31
Best complaint route?

Like several others here, I am now at 75 days since the BA holiday and my tier point year ends on the 8th Aug. My tier points would get me to Gold ( for the first time) and I have tried the routes mentioned here, emails, web chat, and several phone calls.

Maybe like another poster mentioned - I have been too polite.
The only response I have had was a case number from BAEC last week to say that they are looking into it.

As time is very short I was thinking of going to a complaint, but I was hoping for some guidance from those who have successfully pursued the complaint route.

The website offers several complaint options, and none obviously maps to the double tier point offer issue.

The two most suitable that I have found are :
Booking and reservation - something else
Or
Avois & Exec club accounts - My Executive Club membership

Is is likely to make any difference which I choose? What would people recommend?

Many thanks
Chris
whisper2 is offline  
Old Aug 2, 2022, 7:38 am
  #1490  
 
Join Date: Jul 2020
Location: UK
Programs: BAEC Gold
Posts: 243
Well, I used “Booking and reservation - something else” and got fobbed off with an apology and 5000 Avios.

Still waiting any further response to my objection/rejection or follow up emails?

Problem is I think responses are so inconsistent, as evidenced on this thread, that there is no best option?

Last edited by Alan T; Aug 2, 2022 at 7:54 am
Alan T is offline  
Old Aug 2, 2022, 7:40 am
  #1491  
 
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,317
Originally Posted by Alan T
Well, I used Booking and reservation - something else and got fobbed off with an apology and 5000 TPs.

Still waiting any further response to my objection/rejection or follow up emails?

Problem is I think responses are so inconsistent, as evidenced on this thread, that there is no best option?
wow, GGL status on one complaint, that's got to be a record, I assume you mean avios...
abligh and Alan T like this.
firstlight is offline  
Old Aug 2, 2022, 7:53 am
  #1492  
 
Join Date: Jul 2020
Location: UK
Programs: BAEC Gold
Posts: 243
Originally Posted by firstlight
wow, GGL status on one complaint, that's got to be a record, I assume you mean avios...
Oops, yes Avios, I wish it was the other! 😂

Now corrected, just so as not to overexcite others!
Robert279 likes this.
Alan T is offline  
Old Aug 2, 2022, 8:31 am
  #1493  
 
Join Date: Dec 2014
Location: London, UK
Programs: BAEC Gold-GGL
Posts: 1,172
Originally Posted by whisper2
Like several others here, I am now at 75 days since the BA holiday and my tier point year ends on the 8th Aug. My tier points would get me to Gold ( for the first time) and I have tried the routes mentioned here, emails, web chat, and several phone calls.

Maybe like another poster mentioned - I have been too polite.
The only response I have had was a case number from BAEC last week to say that they are looking into it.

As time is very short I was thinking of going to a complaint, but I was hoping for some guidance from those who have successfully pursued the complaint route.

The website offers several complaint options, and none obviously maps to the double tier point offer issue.

The two most suitable that I have found are :
Booking and reservation - something else
Or
Avois & Exec club accounts - My Executive Club membership

Is is likely to make any difference which I choose? What would people recommend?

Many thanks
Chris
I found going to www.ba.com/yourquestions and filling in the email form to be the most useful.

It asks for all the flight and booking information but that seems to get deleted so you need to make sure all relevant info is in the body of the enquiry.
fluffymitten is offline  
Old Aug 2, 2022, 8:38 am
  #1494  
 
Join Date: Aug 2021
Location: UK
Programs: BAEC Gold
Posts: 31
Originally Posted by fluffymitten
I found going to www.ba.com/yourquestions and filling in the email form to be the most useful.

It asks for all the flight and booking information but that seems to get deleted so you need to make sure all relevant info is in the body of the enquiry.
​​​​​​

Thanks - I did that 2 weeks ago just after the 60 day point - no response ☹️
whisper2 is offline  
Old Aug 2, 2022, 8:45 am
  #1495  
 
Join Date: Dec 2014
Location: London, UK
Programs: BAEC Gold-GGL
Posts: 1,172
Originally Posted by whisper2
​​​​​​

Thanks - I did that 2 weeks ago just after the 60 day point - no response ☹️
It took a month for them to deal with it but they did resolve it. I submitted the claim on 14 June, got a reply on 28 June and the points on 15 July.
fluffymitten is offline  
Old Aug 2, 2022, 9:28 am
  #1496  
 
Join Date: Sep 2019
Posts: 265
Originally Posted by whisper2
Like several others here, I am now at 75 days since the BA holiday and my tier point year ends on the 8th Aug. My tier points would get me to Gold ( for the first time) and I have tried the routes mentioned here, emails, web chat, and several phone calls.
I emailed these people with the information suggested in the Wiki. They quickly escalated the matter and in turn passed my eligibility / qualifying information to BAEC. The overdue tier points arrived a few days later, in time for my collection year end.

[email protected]
Fatdickie and whisper2 like this.
Robert279 is offline  
Old Aug 2, 2022, 9:36 am
  #1497  
 
Join Date: Dec 2021
Programs: BA Silver
Posts: 56
As you have a case number try replyto.me.ba quoting the case.
peter3102 is offline  
Old Aug 2, 2022, 11:29 am
  #1498  
 
Join Date: Aug 2021
Location: UK
Programs: BAEC Gold
Posts: 31
Originally Posted by Robert279
I emailed these people with the information suggested in the Wiki. They quickly escalated the matter and in turn passed my eligibility / qualifying information to BAEC. The overdue tier points arrived a few days later, in time for my collection year end.

[email protected]
Thank-you for that address - I had not tried that one. I have just emailed it - so hopefully it helps. :-)
For reference I had tried these email addresses with no response :
[email protected]
[email protected]
whisper2 is offline  
Old Aug 2, 2022, 11:34 am
  #1499  
 
Join Date: Aug 2021
Location: UK
Programs: BAEC Gold
Posts: 31
Originally Posted by peter3102
As you have a case number try replyto.me.ba quoting the case.
Thank-you - I have filled that in as well! At 75 days since the holiday with 6 days to end of Tier year I'm getting a bit concerned, given the randomness in the response everyone has received.
whisper2 is offline  
Old Aug 2, 2022, 2:18 pm
  #1500  
 
Join Date: Mar 2008
Location: Around somewhere
Programs: Gold, Some red card and some hotel cards.
Posts: 702
We finally got our double tier points today for our holiday in May. After 60 days we used all the emails listed in this post, sent the same message from 2 different email accounts associated with our seperate BAEC accounts, as well as using the complaints procedure and got the usual 5000 avios fob off. Last email sent was on the 28th July. No idea which one managed to work but on the last one we sent we did say we knew of other people who had holidays after us had recieved thier points.

I wonder how long it will take to receive them on our next holiday as it is enough to take the other half to Gold for the first time. I miss out as my collection year resets during our trip but will still get enough to keep silver.
SonTech is offline  

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