Gate365 cancelled transaction

Old Apr 22, 21, 9:54 am
  #1  
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Gate365 cancelled transaction

Hi all

I purchased life insurance via gocompare and used gate365. The transaction tracked and 31,500 avois have been pending since October. This week it showed as cancelled.

I raised a missing transaction request and got told I didn't use gate365 as the final merchant to buy the product. This isn't correct. And why was it showing as tracked?

I have asked if I could escalate it any further. Does anyone have any advice?
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stevietommo is offline  
Old Apr 22, 21, 12:37 pm
  #2  
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This thread mentions many reasons why a transaction may not successfully credit or may get reversed: BA eStore Reversals Common or just me!?
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Old Apr 28, 21, 7:26 am
  #3  
 
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Originally Posted by stevietommo View Post
Hi all

I purchased life insurance via gocompare and used gate365. The transaction tracked and 31,500 avois have been pending since October. This week it showed as cancelled.

I raised a missing transaction request and got told I didn't use gate365 as the final merchant to buy the product. This isn't correct. And why was it showing as tracked?

I have asked if I could escalate it any further. Does anyone have any advice?
hi stevietommo,

Iím late as usual but better late than never.

Iíve had this a few times too - tracked but not awarded yet more recently, tracked, awarded and then removed 6 months later because the merchant ďdisputed itĒ.

I thought Iíd dispute it this time as I knew it wasnít true and I got in touch with 365. They said the merchant told them Iíd had a refund apart from £1 so theyíd removed 100 Avios and replaced with 4.

I asked them to investigate which they agreed to do but I heard nothing. So I got in touch with the retailer a few weeks later who replied the same day to say that was rubbish - Iíd paid what I was supposed to, I was entitled to the anticipated Avios, hereís further proof I didnít get a refund and let them know if thereís anything further they could do to help.

I got back in touch with 365 with all the proof but they said they still have to investigate although itís odd that it takes them months (and itís still ongoing) yet I managed it in an hour.

In short and if I didnít know better, Iíd say Alex had joined 365 and is pressing the ďletís hope they donít notice and/or just give upĒ button.

Not sure if this is useful but if you have the email saying it was tracked, then dispute their claims that it wasnít.

I know itís only 96 Avios in my case but Iím fed up with BA cutting this and reducing that - needless to say, I wonít be taking any notice of the go away button.
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Old Apr 28, 21, 8:02 am
  #4  
 
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Originally Posted by stevietommo View Post
Hi all

I purchased life insurance via gocompare and used gate365. The transaction tracked and 31,500 avois have been pending since October. This week it showed as cancelled.

I raised a missing transaction request and got told I didn't use gate365 as the final merchant to buy the product. This isn't correct. And why was it showing as tracked?

I have asked if I could escalate it any further. Does anyone have any advice?

My understanding of the cashback/referral portals is they are paid a commission from the retailers for passing through business to them. This is I turn passed on to you in the form of Cashback or Avios or whatever.

If youíve researched via go compare itís logical that gate 365 havenít Ďintroducedí you to the company and pretty sure that the cookies captured when you did the search via go compare could be identified to you when you took the policy out via gate365.

I use TopCashback. Not the speediest but Iíve never had a declined payment. A couple of transactions have tracked and confirmed at lower amounts but always paid at the advertised rate after an investigation. With each retailer thereís a good to know and what will stop you getting cash back section.

Top Cashback say never assume you will get the Cashback if you complete the purchase as whilst they can dispute /query your recourse is virtually nothing.
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Old Apr 29, 21, 3:06 am
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Originally Posted by KeaneJohn View Post

If youíve researched via go compare itís logical that gate 365 havenít Ďintroducedí you to the company and pretty sure that the cookies captured when you did the search via go compare could be identified to you when you took the policy out via gate365.
GoCompare is the retailer.
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Old Apr 29, 21, 4:31 am
  #6  
 
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The vast majority of declines are Ďuser errorí, where people research online first, then click through from a portal later expecting to be paid a commission. The BA e-store (along with all similar cash back portals) are very clear that theirs must be the first cookie with a track to the website you buy from - you agree to these T&C so canít later argue otherwise! Thereís a really simple solution - either use separate browsers, or delete cookies before starting your final purchase run.
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