Executive Club Member Disappeared
Mar 31, 2021, 4:19 pm
#1
Original Poster
Join Date: Aug 2007
Programs: DELTA GOLD, HILTON GOLD, PRIORITY GOLD
Posts: 35
Executive Club Member Disappeared
I have not touched my Executive Club for more than one year because of Covid. Today, alaska joined one world so that I tried to check my Executive Club avios balance, but the website shows my account is not existing (by email, by member number).
Has anyone have this issue before? I have a lot of points there transferred from my credit card and have not get a chance to use it because of Covid.
I called BA reservation and they said they cannot find this account either and let me connect to Executive Club. Executive Club let me write an email to them.
That's really frustrating.
Has anyone have this issue before? I have a lot of points there transferred from my credit card and have not get a chance to use it because of Covid.
I called BA reservation and they said they cannot find this account either and let me connect to Executive Club. Executive Club let me write an email to them.
That's really frustrating.
Mar 31, 2021, 5:04 pm
#2
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,163
Avios expire after 3 years of account inactivity but that also does not delete the account. If you have regular Acios credits due to credit card spend then any Avios on the account would be protected anyway.
May I suggest you double-check the Email address or membership number and password. You may find your PC is pre-filling the username field with something it remembered from before, so check that too.
Have you received Emails from BA from the Executive Club? Check any information there as sometimes they tell you your Avios balance and it might help double check your number or the Email address used.
May I suggest you double-check the Email address or membership number and password. You may find your PC is pre-filling the username field with something it remembered from before, so check that too.
Have you received Emails from BA from the Executive Club? Check any information there as sometimes they tell you your Avios balance and it might help double check your number or the Email address used.
Mar 31, 2021, 5:16 pm
#3
Join Date: Aug 2006
Location: Switzerland
Posts: 1,585
Could be related to the below, in which case your account may have just been disabled as you log in using an email address rather than a username. If that's the case, you'll get it unlocked easily enough once they read your email.
SITA [airline IT provider] data breach, some BAEC data compromised
SITA [airline IT provider] data breach, some BAEC data compromised
Mar 31, 2021, 6:19 pm
#4
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,207
Was your BAEC account created by a credit card offer by any chance? I only ask as my missus had a similar issue with her Lanpass account which was created by an Argentine bank credit card offer.
Apr 1, 2021, 1:31 pm
#6
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,170
Unlike others, I live far too exciting a life to be rollicked by such. I realised the date and moved on.
Apr 9, 2021, 6:03 pm
#7
Original Poster
Join Date: Aug 2007
Programs: DELTA GOLD, HILTON GOLD, PRIORITY GOLD
Posts: 35
Last week I wrote email to the call center @ba.com, but have not get any feedback yet.
I called them again and was told that my account was forfeited because there is no transaction in three years. But I definitely did use my account to redeem a ticket for my friend in 10/2019. The agent said he could do nothing and asked my to email BA on ba.com. Has anyone get experience about emailing?
I called them again and was told that my account was forfeited because there is no transaction in three years. But I definitely did use my account to redeem a ticket for my friend in 10/2019. The agent said he could do nothing and asked my to email BA on ba.com. Has anyone get experience about emailing?
Apr 9, 2021, 11:54 pm
#8
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,926
Last week I wrote email to the call center @ba.com, but have not get any feedback yet.
I called them again and was told that my account was forfeited because there is no transaction in three years. But I definitely did use my account to redeem a ticket for my friend in 10/2019. The agent said he could do nothing and asked my to email BA on ba.com. Has anyone get experience about emailing?
I called them again and was told that my account was forfeited because there is no transaction in three years. But I definitely did use my account to redeem a ticket for my friend in 10/2019. The agent said he could do nothing and asked my to email BA on ba.com. Has anyone get experience about emailing?
EDIT: apologies I should have read the rest of the thread first. Losing avios due to lack of activity is normal, having your account deleted definitely isn’t normal and shouldn’t happen even when you are deemed to not have any activity in 3 years. There is something very odd going on here and I don’t remember seeing a similar situation being posted before.
Last edited by KARFA; Apr 10, 2021 at 12:33 am
Apr 11, 2021, 1:49 am
#9
Original Poster
Join Date: Aug 2007
Programs: DELTA GOLD, HILTON GOLD, PRIORITY GOLD
Posts: 35
I presume your account is still live but you have lost your avios now? Have you got he e-ticket email for your booking?
EDIT: apologies I should have read the rest of the thread first. Losing avios due to lack of activity is normal, having your account deleted definitely isn’t normal and shouldn’t happen even when you are deemed to not have any activity in 3 years. There is something very odd going on here and I don’t remember seeing a similar situation being posted before.
EDIT: apologies I should have read the rest of the thread first. Losing avios due to lack of activity is normal, having your account deleted definitely isn’t normal and shouldn’t happen even when you are deemed to not have any activity in 3 years. There is something very odd going on here and I don’t remember seeing a similar situation being posted before.
Apr 11, 2021, 2:11 am
#10
Join Date: Jul 2019
Programs: BAEC Bronze, Mucci recipient
Posts: 1,784
This is very strange. I thought BA wrote to you about a year ahead to warn you that your Avios were going to expire to give you a chance to stop them expiring. If your account has been deleted (again very odd) in the last year then you should have received an email any time from mid 2019 onwards. I would write to BA requesting copy of that email.
Also if you redeemed Avios in 10/2019 from your account then you must have a booking reference and details of the flight(s) plus an email confirming the Avios redemption. Send those to BA.
Also if you redeemed Avios in 10/2019 from your account then you must have a booking reference and details of the flight(s) plus an email confirming the Avios redemption. Send those to BA.
Last edited by AJA_; Apr 11, 2021 at 2:28 am
Apr 12, 2021, 10:53 am
#11
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,207
I looked through a BAEC email to a HHA member and noticed this ''Following the expiry of your Avios, if there continues to be no activity for the next 6 months, your Executive Club account will be closed.''
Apr 13, 2021, 1:39 am
#12
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,926
https://www.britishairways.com/en-gb...and-conditions
3.12. Membership will terminate automatically:
3.12.1. In the event of the expiry of all Avios points in accordance with clause 14.4, when a Member has not earned or redeemed Avios points or purchased or transferred Avios points in accordance with the Conditions of Use for 36 consecutive months; or
...
3.12.1. In the event of the expiry of all Avios points in accordance with clause 14.4, when a Member has not earned or redeemed Avios points or purchased or transferred Avios points in accordance with the Conditions of Use for 36 consecutive months; or
...