Cathay1101

Does anyone know how to do the above by any chance? Flew on the 20th and Avios + TPs yet to be credited and I know you can claim after 3 days. Usually my BA flights have logged within 1-2 working days. Can't find the ticket number for the life of me!

alex67500

If you know the PNR you can search through your mailbox, or maybe try one of the other oneworld airline websites?

Cathay1101

Thank you! AY did the trick.

...And then the BA system rejected the number, even though it begins 125- and appears correct. Humph.

Often1

Or AY has the incorrect number?

You should be able to find this in your e-ticket confirmations by searching the approximate date of purchase in your inbox. Or look the purchase up date on your credit card account.

Globaliser

Was the booking ever changed? If there may have been a ticket re-issue, try asking the AY website to email you the e-ticket receipt. You may get a receipt for every ticket associated with the booking, from which you can try to work out which one you actually flew on.

Cathay1101

Yes was changed multiple times - I thought this might have been the case. I'll see how I get on. Thank you all!

KARFA

Would calling BA just be the easier solution, either to get the last ticket number or just to file the missing points claim?

Cathay1101

That's what I think I'll do now. I've now tried another ticket number found on the receipt for the upgrade we bought at check-in and that didn't work either, so I'll have to face the (hold) music, I think!

Confus

An AUP is treated as an ancillary (like baggage) so is issued on an EMD-A document, not as a ticket - confusingly though, they have the same type of number so you wouldn’t necessarily know unless you looked at the receipt. Anyway, EMDs don’t earn any Avios, which is why it was rejected when you entered it - you would have travelled on the underlying original ticket. Conversely, an upgrade purchased in advance of travel is processed as a reissue of your original ticket. If you kept your boarding pass, however, this would have the correct ticket number printed on it and this is the easiest way to claim.

(This is actually one area where BA’s IT is much more advanced than many airlines, where AUPs don’t earn points because the system only picks up the underlying ticket not the EMDA, but BA has built a process to look at both together for their own flights.)

Call centre waits are short at the moment though so you shouldn’t have to wait long.