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5 March : Widespread problems logging into BA.com

5 March : Widespread problems logging into BA.com

Old Mar 5, 21, 10:56 am
  #1  
Original Poster
 
Join Date: Jan 2005
Posts: 862
5 March : Widespread problems logging into BA.com

Evening all,

I was in my account no problems earlier .... but trying to log into my account tonight Iím getting an error saying ďwe are not able to recognise the membership number you have enteredĒ. Iíve tried it multiple times and itís 100 per cent correct. Is there an issue or just me ?!

Thanks in advance
SxMan likes this.
MANCHESTER is offline  
Old Mar 5, 21, 10:57 am
  #2  
 
Join Date: Nov 2013
Location: South Glos, UK
Programs: BAEC, Hilton Honors, Marriott Rewards
Posts: 789
Yes. Asked me to reset password. Now I can't get in to website or App. I get the same message as you.
wb1969 is offline  
Old Mar 5, 21, 10:58 am
  #3  
 
Join Date: Nov 2010
Location: Milton Keynes
Programs: BA Blue
Posts: 332
Originally Posted by MANCHESTER View Post
Evening all,

I was in my account no problems earlier .... but trying to log into my account tonight Iím getting an error saying ďwe are not able to recognise the membership number you have enteredĒ. Iíve tried it multiple times and itís 100 per cent correct. Is there an issue or just me ?!

Thanks in advance
Same problem!
chrismk is offline  
Old Mar 5, 21, 10:59 am
  #4  
Ambassador, British Airways Executive Club; FlyerTalk Evangelist
 
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 10,153
Yes, the login process appear to be goosed at the moment.
golfmad is offline  
Old Mar 5, 21, 11:05 am
  #5  
 
Join Date: Aug 2006
Location: Switzerland
Posts: 824
https://www.flyertalk.com/forum/brit...lated-ish.html

They appear to have emailed loads of people telling them to change their password, and maybe their IT couldn't then cope with the volume of people doing just that. Or maybe they've just disabled everything as they don't know what's been hacked.
SxMan likes this.
adrianlondon is offline  
Old Mar 5, 21, 11:05 am
  #6  
 
Join Date: Feb 2003
Location: Alexandria, VA - DCA
Programs: BA Silver, American Airlines, Marriott Gold LT, Hilton Diamond, IHG Plat
Posts: 4,998
See also the thread about the data breach and the required re-setting of one's password... which apparently doesn't get you back into your account once you've done so....
geo1005 is offline  
Old Mar 5, 21, 11:08 am
  #7  
Original Poster
 
Join Date: Jan 2005
Posts: 862
Fine will leave it until itís sorted, thanks all
MANCHESTER is offline  
Old Mar 5, 21, 11:11 am
  #8  
Ambassador, British Airways Executive Club; FlyerTalk Evangelist
 
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 10,153
Originally Posted by adrianlondon View Post
https://www.flyertalk.com/forum/brit...lated-ish.html

They appear to have emailed loads of people telling them to change their password, and maybe their IT couldn't then cope with the volume of people doing just that. Or maybe they've just disabled everything as they don't know what's been hacked.
It's quite possible that logins have been disabled in light of that other thread but if that's the case I would expect BA to indicate that on a splash screen.
rockflyertalk likes this.
golfmad is offline  
Old Mar 5, 21, 11:38 am
  #9  
 
Join Date: Sep 2009
Location: 30 miles from London
Programs: BAEC, Fans of MO, Marriott
Posts: 1,265
I have the same problem
Grande Annee is offline  
Old Mar 5, 21, 11:49 am
  #10  
 
Join Date: Jul 2016
Posts: 57
I also have the same problem. The app seems to be working at the moment, but the website won't let me in
Tom London is offline  
Old Mar 5, 21, 11:51 am
  #11  
 
Join Date: Dec 2019
Location: 1066 Country
Programs: BA Silver
Posts: 151
Same here, just got the email to change password but can't log in.
OddJobMan is offline  
Old Mar 5, 21, 12:24 pm
  #12  
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Join Date: Aug 2003
Location: MSY (finally); previously BOS, NYC, AUH
Programs: AA EXP, 5MM; BA GLD
Posts: 16,109
I got the email, was able to change my password, and am able to login.
Blumie is offline  
Old Mar 5, 21, 12:28 pm
  #13  
LPQ
 
Join Date: Mar 2010
Location: Cheddar
Programs: TG *G 20 years
Posts: 265
Still locked out with no option to change password.
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Old Mar 5, 21, 12:30 pm
  #14  
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Join Date: Aug 2003
Location: MSY (finally); previously BOS, NYC, AUH
Programs: AA EXP, 5MM; BA GLD
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Originally Posted by LPQ View Post
Still locked out with no option to change password.
Did you try the "forget your details" link on the ba.com login page?
Blumie is offline  
Old Mar 5, 21, 1:16 pm
  #15  
 
Join Date: Aug 2010
Posts: 1,561
It let me reset but then still won't let me log in
Barnaby100 is offline  

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