BA have cancelled my reward flight
#46
Join Date: Mar 2020
Programs: British Airways GGL/CCR, Hilton Diamond & Marriott Gold
Posts: 2,612
A) If the OP began the journey from the UK after December 20th, the pertinent question is what the hell he/she was thinking. If the law has been broken, I'd wager it'll be pretty hard to fight a legal battle for compensation
B) Since the UK has left the EU, are they still subject to EC261 regulations?
B) Since the UK has left the EU, are they still subject to EC261 regulations?
#47
Join Date: May 2017
Posts: 2,016
If there is a Qatar flight departing on the original date, I’d book it for cash (in J as needs to be comparable transport conditions) if BA is unwilling to reroute you and then pursue the claim first via CS and then MCOL or CEDR if necessary. You are almost certain to win as you’re exercising your re-routing rights under comparable transport conditions.
#48
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
I think that there is a fair possibility that the OP would get the ticket on the other airline refunded, but it's risky and the OP could lose. It would probably require going to court to get the money refunded. If several airlines offer flights on that route, it's maybe safer to book the cheapest of those.The OP is not starting from home. This is not really any different from those cases where the nearest airport is far from your home and you need to take a train to the airport. If the train ticket is non-refundable, your options are staying at home and buy a new train ticket, or going to the airport and stay at a hotel at the airport. In either case, I'd expect the airline to cover the cost (if you keep the cost down).True, but if the court discovers that the OP violated the law when going to MLE, then there is a possibility that this information would leak to the police which could mean additional costs for the OP.
#49
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,597
Cancellation
From
https://eur-lex.europa.eu/LexUriServ...4R0261:EN:HTML
1. In case of cancellation of a flight, the passengers concerned shall:
(a) be offered assistance by the operating air carrier in accordance with Article 8; and
(b) be offered assistance by the operating air carrier in accordance with Article 9(1)(a) and 9(2), as well as, in event of re-routing when the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight, the assistance specified in Article 9(1)(b) and 9(1)(c); and
(c) have the right to compensation by the operating air carrier in accordance with Article 7, unless:
(i) they are informed of the cancellation at least two weeks before the scheduled time of departure; or
From
https://eur-lex.europa.eu/LexUriServ...4R0261:EN:HTML
1. In case of cancellation of a flight, the passengers concerned shall:
(a) be offered assistance by the operating air carrier in accordance with Article 8; and
(b) be offered assistance by the operating air carrier in accordance with Article 9(1)(a) and 9(2), as well as, in event of re-routing when the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight, the assistance specified in Article 9(1)(b) and 9(1)(c); and
(c) have the right to compensation by the operating air carrier in accordance with Article 7, unless:
(i) they are informed of the cancellation at least two weeks before the scheduled time of departure; or
The passenger is entitles to protections of article 8 and 9 but not for the EUR600 compenation under article 7
Article 9 states that the airline is required to provide hotel accommodation the additional nights as well as meal and refreshments
#50
Join Date: Jul 2018
Posts: 1,281
#51
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Join Date: Jan 2002
Posts: 44,597
What makes you think this? The goalposts have moved on article 7 - see https://eur-lex.europa.eu/legal-cont...315522&from=EN.
Article 9 is the one that relates to provision of hotel, meals, refreshments etc
I would not think that the passenger would be in a strong position to claim EUR600 compensation under article 7 and even said so in my post
Is there any judgement that has suggested that article 9 is now restricted in some way?
#52
Join Date: May 2017
Posts: 2,016
What makes you think this? The goalposts have moved on article 7 - see https://eur-lex.europa.eu/legal-cont...315522&from=EN.
#53
Join Date: Jul 2018
Posts: 1,281
This is nothing to do with article 7
Article 9 is the one that relates to provision of hotel, meals, refreshments etc
I would not think that the passenger would be in a strong position to claim EUR600 compensation under article 7 and even said so in my post
Is there any judgement that has suggested that article 9 is now restricted in some way?
Article 9 is the one that relates to provision of hotel, meals, refreshments etc
I would not think that the passenger would be in a strong position to claim EUR600 compensation under article 7 and even said so in my post
Is there any judgement that has suggested that article 9 is now restricted in some way?
The show-stopper for the OP on Article 7 is the cancellation is more than 14 days out (as pointed out above).
#54
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Join Date: Jan 2002
Posts: 44,597
My post was badly worded, sorry. That judgement is about Article 7 - it involves a claim against TAP where a flight had to be cancelled because a violent passenger bit another passenger and assaulted the cabin crew (!) TAP rebooked the passenger on its own service the next day, but this was held to be not good enough, so the "exceptional circumstances" didn't apply.
The show-stopper for the OP on Article 7 is the cancellation is more than 14 days out (as pointed out above).
The show-stopper for the OP on Article 7 is the cancellation is more than 14 days out (as pointed out above).
That however does not remove BA's obligation to pay for hotel, meals et al. since these are not part of article 7
#55
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,378
This is true but it doesn’t mean BA should pay for the OPs choice of hotel should he not wish to move nor wish to stay at a cheap hotel closer to the airport as it seems to be beneath him.
#56
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Join Date: Jan 2002
Posts: 44,597
BA is responsible for providing accommodation ( not reluctantly reimbursing after saying to to providing it ) - if it refuses to make the booking then it does not seem at all unreasonable that the person claim for a hotel that they are already booked at - why should the passenger be second guessing what the airline wants to pay. It would be easy to prove that it wasn't just a case of find most expensive hotel and stay there - just extending existing stay
If it doesn't want this, then the airline could , I don't know, meet its obligations up front
Can it reasonably complain that someone stayed at the same hotel that they were already at after the airline refused to make a booking itself?
#57
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,378
Well.,.. I see 2 ways of looking at it
BA is responsible for providing accommodation ( not reluctantly reimbursing after saying to to providing it ) - if it refuses to make the booking then it does not seem at all unreasonable that the person claim for a hotel that they are already booked at - why should the passenger be second guessing what the airline wants to pay. It would be easy to prove that it wasn't just a case of find most expensive hotel and stay there - just extending existing stay
If it doesn't want this, then the airline could , I don't know, meet its obligations up front
Can it reasonably complain that someone stayed at the same hotel that they were already at after the airline refused to make a booking itself?
BA is responsible for providing accommodation ( not reluctantly reimbursing after saying to to providing it ) - if it refuses to make the booking then it does not seem at all unreasonable that the person claim for a hotel that they are already booked at - why should the passenger be second guessing what the airline wants to pay. It would be easy to prove that it wasn't just a case of find most expensive hotel and stay there - just extending existing stay
If it doesn't want this, then the airline could , I don't know, meet its obligations up front
Can it reasonably complain that someone stayed at the same hotel that they were already at after the airline refused to make a booking itself?
As has been pointed out.upthread BA could place the OP in a £75 1 star local hotel and would have satisfied its legal obligation.
We.don’t know what the price difference is but I’d suggest if the rate is £600 per night it’s not ‘reasonable’ to remain there when a perfectly adequate £150 night hotel is available at the airport . That would be for CEDR or MCOL to decide in the event CS refuted the claim.
#58
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Join Date: Dec 2000
Location: Shanghai
Posts: 42,033
1. buy new tickets with cash on your desired date...seek reimbursement
2. accept the flight 3 days later, and send BA screenshots of reasonably priced hotels in Male, explaining that you only seek reimbursement for this
#59
Join Date: Nov 2017
Posts: 3,061
If a customer is on a BA Holiday then it could indeed be considered reasonable to stay in the same hotel. But in that case, the BA Hols Duty desk would be making arrangements behind the scenes anyway. But otherwise, it really depends what is reasonable. And this ultimately might have to be tested by a court. Would a €2500 a night suite at the Ritz be reasonable when there’s plenty of other hotels in Paris? Almost certainly not. But would a Sofitel be acceptable over a Formule1? Probably. The problem is that it’s so subjective. Ultimately the OP needs to consider whether he’d be ok paying from his own money. If not, then it’s not fair to ask BA to pay the same.
#60
Join Date: May 2017
Posts: 2,016
I see hotels on Booking.com for less than £150 for the whole stay from the 11th to the 14th within 5 km from the airport. If the OP's hotel costs hundreds of pounds per night, then I suspect that the OP will have to look for something cheaper.