BA e-Store
May 6, 2021, 4:24 am
#31
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,024
I bought a Lego set a couple of days ago, and it says "up to 10 Avios/£. Was 5).
Got the email saying I've earned 3 Avios / £.
Never had an issue like this before, although this is a higher value item, so I'm possibly getting screwed over due to that.
Will be chasing that one up.
Got the email saying I've earned 3 Avios / £.
Never had an issue like this before, although this is a higher value item, so I'm possibly getting screwed over due to that.
Will be chasing that one up.
May 6, 2021, 4:30 am
#32
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,757
Have had items before that were "exclusive" to Lego (and maybe another store such as John Lewis) and they've been fine.
Will chase it up when my invoice gets emailed to me as they seem to want a image of that.
Impossible to submit a claim, as in true BA tradition, the submit button doesn't work. Possibly date related, possibly not.
Last edited by xenole; May 6, 2021 at 6:42 am
Nov 25, 2021, 2:25 am
#34
Join Date: Jul 2019
Location: UK
Programs: BA Silver, IHG Platinum
Posts: 941
I managed to get in fine on Tuesday and it seemed to work just fine. Received emails yesterday notifying that both purchases had registered and when my avios would be available.
A couple of purchases I made before the IT downtime didn't track at all, however. At only around 200 avios combined, they are not worth pursuing.
A couple of purchases I made before the IT downtime didn't track at all, however. At only around 200 avios combined, they are not worth pursuing.
Last edited by Bohinjska Bistrica; Nov 25, 2021 at 4:27 am
Nov 25, 2021, 2:55 am
#35
Join Date: Apr 2014
Programs: BAEC Gold. Hilton Diamond
Posts: 408
I managed to get in fine on Tuesday and it seemed to work just fine. Received emails yesterday notifying that both purchases had registered and when my avios would be available.
A couple of purchases I made before the IT downtime didn't track at all, however. At Only arpijd 200 avios combined, they are not worth pursuing.
A couple of purchases I made before the IT downtime didn't track at all, however. At Only arpijd 200 avios combined, they are not worth pursuing.
Thank you - I’ll keep trying!
Nov 25, 2021, 4:43 am
#36
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,757
No. It's available at a few other places, and doesn't appear under the exclusive bit on the site either.
Have had items before that were "exclusive" to Lego (and maybe another store such as John Lewis) and they've been fine.
Will chase it up when my invoice gets emailed to me as they seem to want a image of that.
Impossible to submit a claim, as in true BA tradition, the submit button doesn't work. Possibly date related, possibly not.
Have had items before that were "exclusive" to Lego (and maybe another store such as John Lewis) and they've been fine.
Will chase it up when my invoice gets emailed to me as they seem to want a image of that.
Impossible to submit a claim, as in true BA tradition, the submit button doesn't work. Possibly date related, possibly not.
Feb 2, 2022, 6:54 am
#37
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold / Marriott Platinum
Posts: 3,543
Hi, recently made a purchase with Sainsburys click and collect. At the 20/1 offer they should owe me over 2000 avios for the transaction (first time user). However the transaction did not come through. I tried filing online and it says that Sainsburys don't review missing avios. I have submitted to BA the receipt and the evidence of using the e-store. Am I likely to be out of luck for this?
Sep 20, 2022, 10:02 am
#39
Join Date: Sep 2019
Programs: BAEC
Posts: 88
Mar 29, 2023, 1:07 am
#40
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
After noticing for the first time that Hilton is on the eStore portal (I haven't seen it before there), I cancelled and rebooked some flexible bookings. It doesn't seem to have tracked though. Has anyone else had issues with Hilton bookings?
Mar 29, 2023, 2:53 am
#42
Join Date: Mar 2006
Location: UK
Programs: BA GGL, BA LTG/GFL, Honors Diamond, Accor Platinum, Bonvoy Silver
Posts: 717
When it came back on a few months ago I used the aer lingus estore - they have tracked ok. As to payout - who knows.... I consider portals a bonus and with Hilton a very very lucky bonus if it actually pays.
Mar 29, 2023, 6:07 am
#43
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,757
Hilton used to be there in the past. Can't be bothered searching all the different sites to see if any of them earn anything.
IHG seem fine for me, although sometimes they pay out at 3x rather than the say 6-8x Avios rate that was going when you booked. Some take a few days, others months later which makes things harder to see if you've been awarded correctly (but then again, anything is a bonus and I don't scrutinise things too closely).
AirBnB I've given up on through the e-store. 100% non-tracking on different devices.
Easier to buy an AirBnB gift card (£60 and above I believe) and get 7.5% cashback a day or two later from a popular cashback site.
Got 5% cashback on an IHG booking in my Lloyds account at present. May combine that with the 6x Avios going at present through the e-store.
IHG seem fine for me, although sometimes they pay out at 3x rather than the say 6-8x Avios rate that was going when you booked. Some take a few days, others months later which makes things harder to see if you've been awarded correctly (but then again, anything is a bonus and I don't scrutinise things too closely).
AirBnB I've given up on through the e-store. 100% non-tracking on different devices.
Easier to buy an AirBnB gift card (£60 and above I believe) and get 7.5% cashback a day or two later from a popular cashback site.
Got 5% cashback on an IHG booking in my Lloyds account at present. May combine that with the 6x Avios going at present through the e-store.
Apr 11, 2023, 1:39 pm
#44
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
Still not getting Hilton to track, I even tried via the Aer Lingus eStore. Has anybody actually managed to get Hilton to track recently!?
'Booking.com' seems to have a 100% tracking rate, but Accor and Hilton are hopeless!
'Booking.com' seems to have a 100% tracking rate, but Accor and Hilton are hopeless!
Jul 26, 2023, 7:34 am
#45
Join Date: Mar 2006
Location: UK
Programs: BA GGL, BA LTG/GFL, Honors Diamond, Accor Platinum, Bonvoy Silver
Posts: 717
Airbnb declined following a chaser.
Meh. Inaccurate as of course I booked through the portal using a sterile browser. I’d have bought the Airbnb in any event and assumed the e-store would be unlikely to pay, but thought I’d give it a go. Topcashback gift cards for UK £ Airbnb in the future.
Thank you for getting in touch with us about your recent booking with Airbnb made on 10 May 2023 for a stay on 15 May 2023.
I am unable to credit Avios to your account as you did not make this booking through the British Airways website.
I am unable to credit Avios to your account as you did not make this booking through the British Airways website.