BA doesn’t credit Avios [Chase transfer]
Jan 12, 2021, 4:46 pm
#1
Original Poster
Join Date: Dec 2013
Posts: 256
BA doesn’t credit Avios [Chase transfer]
Chase transfers Avios, yet BA doesn`t post them. Happens all the time (a year ago, this year, etc). Chase has my correct BA number (and I was getting Avios posted in 2018), and a rep even manually pushed Avios to BA, yet nothing.
The amount of miles are not significant, but they are still should be posted. Any ideas what else to do?
The amount of miles are not significant, but they are still should be posted. Any ideas what else to do?
Jan 12, 2021, 7:03 pm
#3
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
Yes, this is exactly the question I was going to ask you. If your BAEC account is a country other than the USA your Avios will not transfer from Chase. They are not lost though and can be transferred to your BAEC account once you switch your BAEC account to a US address. This happened to me when I first moved out to the US and initially left my BAEC address pointing to my UK address.
Jan 12, 2021, 7:51 pm
#5
Original Poster
Join Date: Dec 2013
Posts: 256
Yes, this is exactly the question I was going to ask you. If your BAEC account is a country other than the USA your Avios will not transfer from Chase. They are not lost though and can be transferred to your BAEC account once you switch your BAEC account to a US address. This happened to me when I first moved out to the US and initially left my BAEC address pointing to my UK address.
Jan 12, 2021, 8:00 pm
#6
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,466
Yes, this is exactly the question I was going to ask you. If your BAEC account is a country other than the USA your Avios will not transfer from Chase. They are not lost though and can be transferred to your BAEC account once you switch your BAEC account to a US address. This happened to me when I first moved out to the US and initially left my BAEC address pointing to my UK address.
Jan 13, 2021, 7:24 am
#7
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
Jan 13, 2021, 12:43 pm
#8
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,466
Jan 13, 2021, 12:46 pm
#9
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
Ok that's interesting. Historically this was a known problem. If the user had a BAEC account in, say, the UK and a Chase credit card linked to an address in the USA it was not possible to see the Avios in the user's BAEC account on a monthly basis. I can only imagine the rules and the system implementation have been changed. Thanks for the update.
Jan 14, 2021, 10:27 am
#11
Join Date: Apr 2020
Location: NYC
Programs: BA Gold
Posts: 146
Have you by any chance received one or more large refunds back to your Chase card? If you have, Chase don't deduct Avios when you end up with negative earnings for a given month. They just don't pass the avios you earn in future months to BA until they've netted the impact of the refund.
Jan 14, 2021, 3:51 pm
#12
Original Poster
Join Date: Dec 2013
Posts: 256
Have you by any chance received one or more large refunds back to your Chase card? If you have, Chase don't deduct Avios when you end up with negative earnings for a given month. They just don't pass the avios you earn in future months to BA until they've netted the impact of the refund.
Even a manual push by a rep from Chase Executive line doesn`t make BA post Avios.
Jan 14, 2021, 3:57 pm
#13
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
I doubt it will be something this simple but have you confirmed that the BAEC number on the front of your card actually matches your BAEC account?
Jan 14, 2021, 4:12 pm
#14
Original Poster
Join Date: Dec 2013
Posts: 256
Sep 8, 2021, 4:56 pm
#15
Join Date: Jan 2011
Location: ATL
Programs: DL PM, SPG Plat
Posts: 885
I'm curious if this was ever resolved. I am having the same problem and have a US address at BA Executive Club. None of my avios from my Chase BA Visa are posting to my BAEC account.
I have had a Chase BA Visa in the past, and points posted without any issues. However, I cancelled that card years ago and this is a new card.
I have had a Chase BA Visa in the past, and points posted without any issues. However, I cancelled that card years ago and this is a new card.
Last edited by FederalFlyer; Sep 8, 2021 at 5:02 pm