Changing 50% Avios Flights

Old Jan 16, 21, 3:09 pm
  #31  
 
Join Date: Oct 2020
Location: Surrey, England
Programs: British Airways Executive Club - Bronze
Posts: 6
Itís very strange how thereís such variation in other peopleís experiences in changing their 50% avios booking. Iíve got an involuntary change due to a cancellation on BA27 on the 29th of this month, and yet, when I try to change it online, the outbound says that there is no availability whatever the day I have picked. I seem to tick all the boxes (rebooking within a year, involuntary change) but it doesnít allow me to rebook at all. Very curious as to what the limitations are to this.
heronb and remaxmac like this.
PharmacistTakeaway is offline  
Old Jan 16, 21, 3:15 pm
  #32  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 56,803
Welcome to Flyertalk PharmacistTakeaway and welcome to the BA forum.

If this is a recently cancelled service BA27 to HKG then it may need a few days before MMB works for you. But if you are trying to book before June 2021 then you should be able to call up for that. If it's after June then I would leave it until either MMB works for you or BA perhaps changes policy.
corporate-wage-slave is online now  
Old Jan 16, 21, 3:28 pm
  #33  
 
Join Date: Sep 2011
Location: At home
Programs: BA
Posts: 264
I have a similar issue, involuntary cancellation attempting to rebook to where there is availability. It’s the first leg NCL to LHR which is “cancelled” but the dates I pick don’t work?
Im thinking it may be because of the connection?
heronb is offline  
Old Jan 16, 21, 3:34 pm
  #34  
 
Join Date: Sep 2011
Location: At home
Programs: BA
Posts: 264
I’ve tried dates in June without success.
heronb is offline  
Old Jan 16, 21, 3:34 pm
  #35  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 56,803
Originally Posted by heronb View Post
I have a similar issue, involuntary cancellation attempting to rebook to where there is availability. Itís the first leg NCL to LHR which is ďcancelledĒ but the dates I pick donít work?
Im thinking it may be because of the connection?
Yes, the connection aspect can be problematic on MMB rebooking. That probably won't clear either, so you'd need to call up.
heronb likes this.
corporate-wage-slave is online now  
Old Jan 16, 21, 6:24 pm
  #36  
dnw
 
Join Date: Sep 2000
Posts: 5,350
Despite what the recorded messages as you hold might say MMB does not correctly honour the coronavirus rebooking policy for cancelled flights.

Example- I have a MEX/CUN open jaw departing next week for which the return CUN leg has been cancelled. I want to rebook for Easter (fat chance I know but hey, optimism is a positive thing) but MMB will show ďno availabilityĒ for the outbound F leg even when choosing dates with F award availability.

Whatever the diversionary hold messages might say, BA has not updated MMB rebook logic to honour the Covid rebooking policy that has been in place for what, 9 months now?

You have to call exercise your full rebooking rights.

FWIW this is not limited to award bookings, the same applies to revenue IME.

Once you get through, the call centre will rebook you without question to dates MMB refuses to.
dnw is offline  
Old Jan 17, 21, 6:34 am
  #37  
 
Join Date: Oct 2018
Location: London / Essex
Programs: BAEC: Gold
Posts: 26
GUF2

Quick query...

Should applying my GUF2 to an existing 50% off Avios sale J booking (LHR-LAX) using an Amex 241 mean paying the full Avios cost of 137,500 rather than the 68,750 I paid originally during the booking process. (one direction is peak, and one is off peak)

Iíve messaged BA on Twitter and also spoken to YouFirst too who both agree that the extra Avios shouldnít have been taken and theyíve sent it off for processing to be corrected - but Iím not convinced the extra Avios now taken will be refunded. They have sent it back to be looked at - but Iím 8 weeks in and it hasnít been adjusted yet - i realise that theyíre busy however.!

Would appreciate your thoughts.
Swadbus is offline  
Old Jan 17, 21, 6:38 am
  #38  
Ambassador, British Airways; FlyerTalk Evangelist
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 37,997
When did you apply the GUF exactly? Did they say anything when you called to apply?

My own thoughts would be any change to these bookings beyond the end of the promotion booking window, including GUFs or UuA, does lead to a recalculation of taxes/fees/charges and avios. So I would have expected extra avios to be charged if you apply a GUF now. However, if you manage to get it credited back that would be a good result.
Swadbus likes this.
KARFA is online now  
Old Jan 17, 21, 6:52 am
  #39  
 
Join Date: Sep 2011
Location: At home
Programs: BA
Posts: 264
As a data point I called the lovely ladies this morning and pushed my March flight to Nov. Smooth and simple, no issues.
heronb is offline  
Old Jan 17, 21, 6:57 am
  #40  
 
Join Date: May 2015
Posts: 551
Originally Posted by heronb View Post
As a data point I called the lovely ladies this morning and pushed my March flight to Nov. Smooth and simple, no issues.
but were you charged the additional 50% avios? Or did they (correctly) recognise it an invol change for rebooking withing 12 months of issue?
GBOAC is offline  
Old Jan 17, 21, 7:42 am
  #41  
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
 
Join Date: Jan 2003
Location: London, UK
Posts: 21,581
Housekeeping notice

FYI, a link to this thread has now been added to the BA Forum COVID-19 Dashboard, in case you ever need to come back to this discussion.

Prospero
Moderator: BA forum
Prospero is offline  
Old Jan 17, 21, 9:06 am
  #42  
 
Join Date: Sep 2011
Location: At home
Programs: BA
Posts: 264
Originally Posted by GBOAC View Post
but were you charged the additional 50% avios? Or did they (correctly) recognise it an invol change for rebooking withing 12 months of issue?
No additional Avios or charges.
GBOAC likes this.
heronb is offline  
Old Jan 17, 21, 10:55 am
  #43  
 
Join Date: Oct 2020
Location: Surrey, England
Programs: British Airways Executive Club - Bronze
Posts: 6
Originally Posted by corporate-wage-slave View Post
Welcome to Flyertalk PharmacistTakeaway and welcome to the BA forum.

If this is a recently cancelled service BA27 to HKG then it may need a few days before MMB works for you. But if you are trying to book before June 2021 then you should be able to call up for that. If it's after June then I would leave it until either MMB works for you or BA perhaps changes policy.
Many thanks for the welcome C-W-S, and apologies that my first post wasn't too helpful.

Hopefully I can add a data point to this discussion as it has been rectified now. I never managed to make the change through MMB, however, I did manage to get through to someone on Twitter who changed the booking to within a year of booking without increasing the Avios needed, and (seemingly) recognised it as an involuntary change.
PharmacistTakeaway is offline  
Old Jan 17, 21, 5:44 pm
  #44  
 
Join Date: Oct 2018
Location: London / Essex
Programs: BAEC: Gold
Posts: 26
Originally Posted by KARFA View Post
When did you apply the GUF exactly? Did they say anything when you called to apply?

My own thoughts would be any change to these bookings beyond the end of the promotion booking window, including GUFs or UuA, does lead to a recalculation of taxes/fees/charges and avios. So I would have expected extra avios to be charged if you apply a GUF now. However, if you manage to get it credited back that would be a good result.
I asked the Twitter team to apply the GUF2 to the booking on 28/10 (just after the 50% sale ended as seat availability opened up for my existing dates in First) - they did this no problem and sent it off to be processed.

07/11 BA then took the extra 68,750 Avios. I have made contact several times via DM on Twitter but any Avios refund correction hasnít appeared or ďwe have taken it correctly and our Twitter team and YouFirst are mistakenĒ hasnít been forthcoming either, Iím kinda just sitting waiting in limbo - fully aware that the phone lines are still very busy for people with greater needs than mine.

I have DMíd Twitter multiple times, and called YouFirst once as well - who gave the same answer of we have sent it off to be fixed but itís still not been dealt with.

Interestingly, the Twitter team didnít tell me that the Avios amount would be recalculated for the booking as a result of the GUF2 being applied and that there would be an additional Avios liability - which would have been a reasonable thing to point out to me - but perhaps my error for not asking.

Fingers crossed for that Avios refund then! - I get that there are other people way ahead of me in line though. Perhaps 2.5 months of waiting is me not being patient enough?
Swadbus is offline  
Old Jan 18, 21, 6:58 am
  #45  
 
Join Date: Sep 2002
Posts: 506
Originally Posted by heronb View Post
No additional Avios or charges.
Like you, have changed multiple 50% avios bookings to future dates without any additional avios charge - the only limiting factor was the expiry date of the BOGOF voucher used in the bookings, MMB would limit my outbound travel date as a consequence. In all instances I've received partial cash refunds, presumably due FX rate movement.
Morgo is offline  

Thread Tools
Search this Thread