Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > British Airways | Executive Club
Reload this Page >

BA American Express companion voucher | master thread

Old Jan 1, 2021, 3:53 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: DaveS
British Airways American Express Companion Voucher (2-4-1) Discussion and Wiki Thread



Summary
The British Airways American Express Companion Voucher entitles you to receive a second seat for a companion on the same flight as you and in the same cabin when you make a reward booking on a British Airways mainline flight with a BA prefixed flight number (but not on flights operated by franchisee, codeshare or alliance airlines). All youíll have to pay is the taxes, fees and charges for you and your companionís tickets. From July 2022 (for vouchers earned after 1 September 2021) a solo traveller can use a voucher to save 50% of the Avios required for a redemption.

The voucher is easy and straightforward to use. You as the cardholder may book a redemption ticket, paid for entirely in Avios, and you take a travel companion with you at no additional Avios cost. The usual taxes, fees and surcharges apply to both passengers, which must be paid for by the card holder.

New terms apply to vouchers earned after 1 September 2021. The notes below are marked "Legacy" and "Revised" to indicate where they differ. Some significant changes:
  • The term "Classic" is no longer applied to the free AmEx card, so the phrase "free" is used below to differentiate from the Premium Plus card.
  • Vouchers earned using a free card can only be used for redemptions in Economy.
  • The spend trigger to earn a voucher changed for the free card from £20k to £12k (£15,000 from November 1st 2024)

Standard Voucher Terms and Conditions (see https://www.britishairways.com/en-gb...amex-companion)
  • The voucher is valid for travel on BA operated flights with BA prefix only
  • [Legacy Vouchers Only] Valid towards return flights only, with the journey originating from and returning to your country of membership (with the exception of vouchers issued in the UK which may also be used for one-way travel)
  • Taxes, fees and surcharges apply to both the companion and the travelling Cardmember. The card holder will pay the cash supplement assessed for themselves and all others in the booking, using the credit card associated with the voucher
  • For Cardmembers who have multiple Legacy Premium Plus vouchers or multiple Revised (free or Premium Plus) vouchers in their account, combining two of the same type (Legacy or Revised) of voucher within a single booking is permitted, subject to redemption availability. This allows the travelling Cardmember to take three travel companions, paying the Avios price for two passengers. Taxes, fees and charges must be paid for all four passengers. A maximum of two vouchers can be used towards any single booking
  • The Cardmember can travel without the companion, however the companion cannot travel without the Cardmember
  • The Cardmember cannot cancel the companionís ticket to get the companion voucher back and still fly. In order to get the voucher back, the whole booking must be cancelled and re-booked for yourself, provided there is redemption availability
  • Cancelling a redemption booking does not guarantee the seat(s) will be released back into the award inventory
  • If the booking is cancelled at least 24 hours before the first flight, the Avios, taxes and fees will be refunded, plus the companion voucher. Generally the voucher and Avios will be refunded quite quickly, with the monetary components taking a few days longer. A cancellation fee will apply unless you are a BAEC GGL card holder
  • Tickets booked by phone need to be booked at least 48 hours in advance
  • Cardmembers must have accrued the Target within a 12-month period ending each year on the anniversary of their Promotion Commencement Date. Spend from the previous anniversary year will not be carried over
  • Spend towards the Voucher must be charged to the account before the anniversary date. Any spend on the Card made before the anniversary date but not charged to the account until after the anniversary date will not be counted
  • Companion Vouchers cannot be used in conjunction with any other promotion (This is the formal line, but in reality it can be used with GUF2 and Jokers)
  • If you (as the Cardmember who earned the Companion Voucher) are part of a BA Household Account, then both you and your companion must be members of the Household Account, or be on the 'Friends and Family' list that is attached to it
  • One Companion Voucher per main Cardmember per year

Frequently Asked Questions
Q: What is the British Airways American Express Companion Voucher?
A: The British Airways American Express Companion Voucher entitles you to receive a second seat for a companion on the same flight as you and in the same cabin when you make a reward booking on a British Airways mainline flight with a BA prefixed flight number (but not on flights operated by franchisee, codeshare or alliance airlines). All youíll have to pay is the taxes, fees and charges for you and your companionís tickets. A solo traveller can also use a Revised voucher to reduce the Avios component of a redemption by 50%.

Q: How do I qualify for the British Airways American Express Companion Voucher?
A: To qualify for your British Airways American Express Companion Voucher, you must reach the required spend threshold for your card, as shown below, within a 12-month period ending on the anniversary of the date of issue of your BA/AMEX Card. Please note that required spend does not include cash withdrawals, interest, balance transfers and fees.
  • Free: £12,000 (£15,000 from November 1st 2024)
  • Premium Plus: £10,000
Once you have reached the required spend threshold for your Card, you will automatically be sent your British Airways American Express Companion Voucher. Please note you are only entitled to one Companion Voucher per 12-month period, and required spend collected in one 12-month period cannot be carried over into the next 12-month period.

Q: Iíve hit my spend. When will the voucher show up?
A: Once you hit the target, you will receive an email congratulating you on the award of your voucher. It will show up quite prominently on your BAEC account home page after logging in. American Express directly states once a Card Member qualifies, we compile a list of eligible Card Members (monthly) and send it to British Airways (can take 3-5 days). British Airways advises the Card Member of their e-voucher / Companion Ticket via mail within 10-15 days.

The e-voucher / Companion Ticket shows online for a period of time to redeem, when the Card Member logs onto their Executive Club (Avios) account at ba.com.



Q: Where can I see my voucher?
A: Go to the BAEC website. At the top of the welcome page, it will appear under the heading "My eVouchers", looking like the image above. In addition, you can go to the eVouchers page, where you can see used and unused vouchers.

Q: How long is the voucher valid for?
A: When the voucher is earned on the BA Premium Plus American Express card, the voucher is valid for 24 months. When the voucher is earned the free BA American Express card, it is valid for 12 months. You must have booked and completed the whole of your outbound travel by the date the voucherís validity expires, and it cannot be extended under any circumstances. The longer validity of the Premium Plus voucher is often cited as a very good reason to pay the card fee (£250 as of July 2022).

Q: How do I get the most value from my voucher?
A: There is potential for you to save a substantial amount of Avios using the voucher, but its value to you is something only you can define. But in short, using the voucher for redemptions in First or Club World will maximise its value, as these naturally incur the highest redemption spend and will therefore save you the most Avios. Note that Revised vouchers earned using a free card only allow bookings in economy cabins.

Q: Can I use the voucher and part-pay with Avios?
A: The ticket itself must be paid for entirely with Avios. Taxes, surcharges and fees (the "cash component" of the ticket composed of these fees, which are charged on standard redemptions in any event) must be paid for using an American Express card, although not necessarily a British Airways one (this is stated in the Terms and Conditions, but any Amex works)

Q: How do I pay the taxes, surcharges and fees?
A: An American Express card must be used to settle the taxes, surcharges and fees for both passengers. The Terms and Conditions state you must use the same American Express card that the voucher was earned on to settle this payment, but in practice any American Express card can be used. You may not use a Visa, MasterCard or other payment form to settle these fees.

Q: Can I book an open-jaw trip using the voucher?
A: You can, but you will need to call BA. For the trip to be valid, the length of the surface sector must be shorter than either of the flown journeys. If you want to fly from LHR to AAA and from BBB back to LHR, then the LHR-AAA and BBB-LHR distances must both be greater than the distance between AAA and BBB.

Q: Can I book my outbound flight at 355 days and call back to add the return booking?
A: Yes, but you will need to call BA. Once availability shows, you can call to add the return leg Ė the BA policy is to waive the £35 change fee per passenger if the return was beyond the booking window when you booked the outbound, i.e. that you booked your outbound leg when seats became available at T-355.

For example: If you booked your outbound at T-355 and called later to add the return leg the change fee would be waived. If you booked your outbound at T-50 and then booked the return for T-60 a few days later, the fee will not be waived.

Important update, posted by cbagent on 12 Feb 2018:
If adding the return sector to an existing one-way Amex 241 where the inbound dates were out of range at time of booking, it is now possible to book the flights online as a new one way Avios booking then call BA UK office when open.

Half of the Avios on this new booking will then be refunded to reflect Amex voucher use. The benefit of this is that there is no need to try calling open BA office in the early hours of the morning and the downside is the itinerary will be ticketed as two one way bookings. In addition the Avios balance must be high enough to take a debit of double the required Avios albeit for a relatively short time. May be of use for some people. Note: you are strongly advised not to use this new method of booking two separate one ways if going to the US/Canada. When booking as two separate bookings and having the 2-4-1 applied across both is that taxes/charges/fees are not recalculated when the voucher is applied across to the second booking. Sometimes this will work out well for you (bookings exHKG for example), but for exUS or exCA bookings it is not recommended at all since exUS/CA taxes/fees/charges are very high. As an example, using the two separate bookings method on a LHR-JFK booking in J or F for two people would cost you about £480 more that the old method of calling and adding the inbound to an existing booking. Please see post 965 here for more information.

Important update, posted by DeathSlam on 8 Feb 2024:
From 7th December 2022 it is now possible to use Amex 241 vouchers on Aer Lingus and Iberian flights.
https://mediacentre.britishairways.c.../details/14362

Q: As redemption seats are released at midnight GMT, what is the best way to secure them? There is no guarantee they will be available when the BA office opens in the morning!
A: Call a BA office that is open at midnight GMT. You will then be able to make the booking without waiting for your local office to open. Depending on timezone, Japan, Hong Kong and even the USA are frequently contacted for this purpose.

Q: I made a one-way booking using a voucher and have already completed the travel on that booking. Can I now add an inbound flight to the booking to make use of the voucher?
A: No.

Q: Does cancelling my BA American Express card mean I will lose the voucher? Does downgrading my BA American Express Premium Plus card to the free card mean I will lose my voucher?
A: No. Contrary to what American Express will tell you, you will keep the voucher if you cancel the card entirely, and similarly your voucher will retain its two year validity if you downgrade from the Premium Plus card to the free card. Remember though that you will need to pay the taxes and fees on an American Express card, so it may be worth asking to downgrade the Premium Plus to the free card for this purpose if you donít hold another Amex.

Q: If I cancel my 2-4-1 booking, will I get the voucher back?
A: Yes, the voucher will appear in your BAEC some time after cancellation along with your Avios. The voucher will retain the same expiry date.

Q: If I cancel my BA Amex after making a 2-4-1 booking, and later cancel the booking, will I get the voucher back?
A: Collective forum experience would lend us to believe that in this situation you would receive the voucher back, as the voucher is credited to your BAEC account and there would be no way for it to know that you had subsequently cancelled your card. The expiry date of the voucher will remain the same.

Q: If I have already used a 2-4-1 voucher, can I still find out what its expiry date is?
A: Yes. Log in to your BAEC account, and then go to the eVouchers page. This will list the details of all relevant vouchers. The details include the expiry date of each voucher, and for vouchers that have been used, the reference of the booking on which it has been used, so that you can see which voucher was used on which booking.

Q: There is one redemption seat available on the route I want. If I use the voucher, will it book a second seat for me automatically?
A: No. The voucher makes use of existing availability, so to book travel for two passengers there must be a minimum of two redemption seats available on the flight.

Q: Availability on BA is really poor. Can I book a codeshare flight?
A: No. The terms of the voucher state that the booking is restricted to BA metal. You should be able to secure availability at T-355 days, as BA release two Club World seats for all flights at this point.

Q: Can I use a Gold Upgrade for Two voucher in conjunction with my voucher?
A: Yes. You will need to call BA to make the booking.

Q: Can I use a Joker in conjunction with my voucher?
A: Yes. You will need to call BA to make the booking.

Q: Can I fly mixed class bookings using the voucher?
A: Yes, however all companions on the booking must fly the same cabin. This means you could fly First outbound and Club World inbound together using the voucher, but you cannot have one passenger in Club World and another in World Traveller Plus on the same leg of the booking.

Q: Can I book myself on one flight and my companion on the next flight?
A: No. You must fly on the same flights, in the same cabin. This also applies to all four passengers if the booking has been made by a Premium Plus Cardmember using two vouchers in the same booking.

Q: Iíve booked in Club World and seats in First have opened up. Can I rebook in First?
A: Yes. You will need to call BA to do this, and the standard BA change fee of £35 will apply along with the Avios difference between cabins.

Q: I booked two regular redemption seats in Club World. Can I retrospectively apply the voucher to my booking and get half the Avios back?
A: No. You will need to cancel and rebook, as you need to apply the voucher at the time of booking. As per standard redemption procedures, there is no guarantee the seats will be re-released for you to book, so cancellation is at your own risk.

Q: Iíve read lots of stories that those travelling on 2-4-1 vouchers are prioritised for downgrades. Should I be worried?
A: Downgrades are very infrequent and while there are stories of this happening, you shouldnít worry that this will happen to you. BA have a number of strategies for overbooking situations and the likelihood of your flight being overbooked, let alone you receiving a downgrade or being denied boarding, is very low.

Q: Can I use a Lloyds Upgrade Voucher in conjunction with my 2-4-1?
A: No. The two vouchers are mutually exclusive.

Q: What is the best strategy to use the voucher and get the flights I want?
A: Flexibility. Being open to arrival airport, dates, and booking as far in advance as possible will all help your chances of booking the trip you want. Travelling midweek and during school term time will also lend itself to more availability.

Q: Can I make a 2-4-1 booking before the voucher expires, but actually fly after the voucher's expiry date?
A: Sort of. In short, you must book and fly the outbound leg before the expiry date. Your return leg(s) can take place after the voucher's expiry date passes.

Q: Do I have to return during the lifetime of the voucher?
A: Although your outbound journey must be completed before the voucher expires, you are free to return any time afterwards (within the limit of the validity of the ticket, which is normally one year from the date of outbound travel).

Q: I have a joint card with someone else, but the voucher has been issued in their name instead of mine, even though I did most of the spending on the card.
A: The voucher is issued in the name of the main Cardmember, regardless of who spends the most on the card.

Q: My Companion can no longer travel with me. Can I amend the name of my Companion on my 2-4-1 booking?
A: No. You will need to cancel the booking in its entirety, wait for the voucher and Avios to re-appear in your account, and create a new booking using the new Companion's details. There is no guarantee that the previous redemption seats you were booked into will reappear in the inventory, so this is at your own risk.

Q: I am a member of a Household Account. What are the rules around my companion travelling with me when this is the case?
A: The voucher terms state that, where you (as the Cardmember who earned the 2-4-1 voucher) are already part of a BA Household Account, the cardmember who travels with you must also be a member of the same Household Account. This is because Members of a Household Account cannot redeem their Avios for anyone outside the Household Account (members of the Family and Friends List are within the Household Account for these purposes). If this is problematic, there are a few ways to resolve this issue:
  • Add your companion to your Household Account. It should be noted that Household Accounts can have a maximum of seven members at any one time, and can only be changed every six months. Your companion must also live at the same address as you for this to be an option.
  • Add your companion to your Household Account's Family and Friends List. Once you have a Household Account, you can create a list of family and friends, so you can spend your Avios on people outside the group and, most importantly, on people who do not share the same address as you. You can nominate up to five people on your Family and Friends List, and you can access your Family and Friends list after you have logged into your online Executive Club account at ba.com. From here you can easily add individuals to your list Ė simply follow the on-screen instructions.
  • You withdraw from your Household Account. You may wish to note that Household Accounts can only be changed every six months.
Q: If I upgrade my Amex from the free to the Premium Plus card before earning the voucher, does my spend count towards a £10,000 target or the old £20,000 target?
A: Your spend will count towards the Premium Plus target of £10,000.

Q: If I upgrade my Amex from the free to the Premium Plus card after earning a "Basic" voucher, is my voucher upgraded?
A: No. You can only earn one voucher per card year. If you have had a basic voucher issued already, it won't be swapped for anything and you'll have to wait until your next card year.

Q: I've earned my voucher on the Premium Plus card. If I subsequently downgrade the card, does it retain its two-year validity?
A: Yes. At the point the voucher appears in your BAEC account, the validity and expiry date will not change.

Q: I've upgraded / downgraded my card. How do I know what terms apply to my vouchers?
A: The voucher name in the Executive Club account can be used to understand this:
  • BA American Express Companion Voucher: Issued before 1 September 2021 (termed Legacy in this Wiki)
  • BA American Express Credit Card Companion Voucher: Issued after 1 September 2021 (termed Revised in this Wiki) for spend on a Classic / free card. Can only be used for economy cabins.
  • BA American Express Premium Plus Companion Voucher: Issued after 1 September 2021 (termed Revised in this Wiki) for spend on a Premium Plus card. Can be used for all cabins.
Q: I want to use two vouchers at the same time for four people to travel together. Can I book this on ba.com?
A: Yes. If you are holding multiple Legacy vouchers earned using a Premium Plus card or multiple Revised vouchers (earned using any card), you can use two vouchers to book for four people travelling together (including yourself), paying the Avios for two people and the taxes, fees and charges for four. If you want to book this on ba.com, you must check for availability for four passengers.


Questions?
This Wiki answers most commonly asked questions about the Voucher, but is not by any means an exhaustive list. Do post in the thread if you have any other questions or queries.


Related topics
Community experiences using companion vouchers

ENDS


Print Wikipost

BA American Express companion voucher | master thread

Old May 10, 2022, 4:13 pm
  #811  
 
Join Date: Mar 2014
Posts: 155
I have just spotted a behavior/effect of the 'new' voucher that I can't find documented anywhere. I may have used the wrong search terms, or I may be stating something too obvious to have previously been stated (?).
  • I have been looking at an itinerary for LHR->LAX 24th December 2022 to 2nd January 2022.
  • When doing a non-voucher booking, there are 2 CW seats available outbound, 1 CW seat available inbound.
  • When booking with the voucher, the inbound opens up with extra-availability.
When dummy booking one person without a voucher, the Avios fare is as follows:

With a breakdown as follows:



When booking for 2 with the voucher, the fees shoot up by £150 for the two people:

Broken down to an increase in the Carrier Imposed Surcharge (aka YQ):


After a bit of detective work I found on Matrix that the Carrier Imposed Surcharge (YQ) on Cash fares is £700. Same for all fare buckets, but I think the extra availability is in 'I'...




The £625 figure in the booking looks to me as £550 for the 'Avios' seat for Passenger 1, but with the 'extra availability' forcing the second passenger into the Cash fees of £700. Divid this by 2 and you have £625 per passenger equally.

So it looks to me like when one encounters a situation where the 'extra availability' is needed, and there is a difference in Carrier Imposed Surcharge in the Cash fare buckets, that BA are lifting an additional £150 from your pocket for the privilege of getting that extra seat.

That's a bit sneaky in my book - as it's not clear that the extra availability is being given to you at a cash cost amount more than you would otherwise pay with 2 Avios seats being booked with the voucher.

(Or are BA increasing the surcharge AGAIN to £700 and just haven't got to the Avios fares yet?)
NandoDave is offline  
Old May 11, 2022, 2:29 am
  #812  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,645
Originally Posted by NandoDave
So it looks to me like when one encounters a situation where the 'extra availability' is needed, and there is a difference in Carrier Imposed Surcharge in the Cash fare buckets, that BA are lifting an additional £150 from your pocket for the privilege of getting that extra seat.

That's a bit sneaky in my book - as it's not clear that the extra availability is being given to you at a cash cost amount more than you would otherwise pay with 2 Avios seats being booked with the voucher.

(Or are BA increasing the surcharge AGAIN to £700 and just haven't got to the Avios fares yet?)
The last is a distinct possibility, because different things seem to happen if you book online or on the phone. See, for example: TATL Avios YQ. £700 for J correct? and Be Careful! Tax discrepancies!!!

What happens if you make a voucher booking for two, but use only U class (ie you book on flights on which there are two seats in both directions)?
KARFA likes this.
Globaliser is offline  
Old May 11, 2022, 7:37 am
  #813  
 
Join Date: May 2022
Posts: 3
Companion voucher + RFS taxes

Hi all

I'm new to this Companion Voucher business and am hoping someone will be able to help.

I want to know how the taxes, fees etc. work when using a Companion Voucher as I'm finding it a tad confusing. I think an example is the best way to explain.

Looking at flights from LHR to JFK, the cost for a one-person Reward Flight Saver return flight is 50k Avios + £100 taxes.
If two people are flying and Avios is used (but no companion voucher), the cost for the same flight is 100k Avios + £200 taxes (i.e. the Avios and taxes double).
However, when two people are flying and I select my companion voucher, the cost shows as 26,000 Avios + circa £500 in taxes.

Does this look correct to those who've used companion vouchers on reward flight saver flights to long haul destinations please? If so it seems better value to pay double the Avios and not use the voucher!

Thanks in advance for any feedback
howellsa is offline  
Old May 11, 2022, 7:46 am
  #814  
 
Join Date: May 2022
Posts: 3
Apologies. Just reading the threads above and notice others have already asked a similar question. The answer seems to be that you can't use a companion voucher to get the RFS pricing and have to pay the normal TFC for both passengers when using a companion voucher. If that's correct it seems terrible!
howellsa is offline  
Old May 11, 2022, 7:51 am
  #815  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,645
Originally Posted by howellsa
The answer seems to be that you can't use a companion voucher to get the RFS pricing and have to pay the normal TFC for both passengers when using a companion voucher. If that's correct it seems terrible!
That is correct. It has always been the case since the introduction of RFS.
Globaliser is offline  
Old May 11, 2022, 7:58 am
  #816  
 
Join Date: May 2022
Posts: 3
Thanks Globaliser . Appreciate the confirmation
howellsa is offline  
Old May 15, 2022, 3:57 pm
  #817  
 
Join Date: Aug 2013
Posts: 13
Can someone please give some advise on this situation... It will involve a call to BA to solve, but I'd like some insight before I do call.

I was issued a FTV from a flight in 2020 that was cancelled and which contained an Amex 2-4-1 voucher. I used this to make a booking LHR-NYC return in June 2022. But about 2 weeks ago, I got a messaging saying my flight had been cancelled and they were offering me the choice of alternative flights or a full refund, rather than a new FTV. I was considering re-arranging my trip anyway for various reasons, so I took this unexpected opportunity to get a refund. However, looking at my account, I can see that the 2-4-1 voucher on my booking had expired on 7th January 2022 (it was previously protected within the FTV), meaning that because I opted for a refund, that that the effect of immediately voided my 2-4-1. I don't think this is fair. Would BA extend the 2-4-1 if I ask? I'm planning a new trip in August/September but dates and destinations are TBC so I'm not in a position to book yet (hence why I didn't take the option to reschedule).

In addition, I had another FTV that had another 2-4-1 voucher into which was refunded to me (no new booking was made with it) and when that was issued back to me, it was given the expiry date of September 2023, so I assumed the same would happen with this NYC booking, so this has made me even more confused?

Any advice? Thanks!
weebit is offline  
Old May 17, 2022, 5:32 pm
  #818  
 
Join Date: Nov 2017
Posts: 1,197
I feel like I've lost the plot a bit...

Where do you find the progress tracker in the Amex site? I don't recall having trouble finding it in the past, but all of a sudden I can't seem to see it anywhere. I'm 99% certain I've not hit the target yet.
RG1X is offline  
Old May 17, 2022, 5:54 pm
  #819  
 
Join Date: Jul 2019
Programs: BAEC Bronze, Mucci recipient
Posts: 1,810
Originally Posted by RG1X
I feel like I've lost the plot a bit...

Where do you find the progress tracker in the Amex site? I don't recall having trouble finding it in the past, but all of a sudden I can't seem to see it anywhere. I'm 99% certain I've not hit the target yet.
if you have the Amex app it is on the membership tab. (Second tab immediately next to the home tab.)

On the main desktop website it should be visible on the home page.

Alternatively it will be shown on your pdf statement which will not be up to date but depending on when in the month you receive it will allow you to work out how close you are to earning the voucher.
AJA_ is online now  
Old May 18, 2022, 12:16 am
  #820  
 
Join Date: Jan 2007
Location: LHR
Programs: AA PLT
Posts: 78
Originally Posted by RG1X
I feel like I've lost the plot a bit...

Where do you find the progress tracker in the Amex site? I don't recall having trouble finding it in the past, but all of a sudden I can't seem to see it anywhere. I'm 99% certain I've not hit the target yet.
OK, I thought I was losing the plot. It's not showing in my app or on the Desktop site, either. It was a few months ago, but now it's gone.
lon_flyer is offline  
Old May 18, 2022, 2:56 am
  #821  
 
Join Date: Jan 2020
Programs: BAEC (Silver) , Accor (Gold) , IHG
Posts: 768
Originally Posted by lon_flyer
OK, I thought I was losing the plot. It's not showing in my app or on the Desktop site, either. It was a few months ago, but now it's gone.
on the website it should be on the main dashboard - but IME I do find that on occasions it does disappear for some reason
Delboy65 is offline  
Old May 18, 2022, 3:14 am
  #822  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,645
Originally Posted by Delboy65
on the website it should be on the main dashboard - but IME I do find that on occasions it does disappear for some reason
I think it's one of those times at the moment. lon_flyer isn't the only person who's noticed that the tracker bar is missing.
Globaliser is offline  
Old May 18, 2022, 5:21 am
  #823  
 
Join Date: Nov 2017
Posts: 1,197
Thanks, how frustrating.

I really wish they'd put a "we can't currently show you this" rather than just leaving it off.
RG1X is offline  
Old May 25, 2022, 3:06 am
  #824  
 
Join Date: May 2018
Location: Essex
Programs: BA Gold
Posts: 286
Hi folks, hoping to just get a steer regarding recent (ish) experiences on using the 241 voucher for London to Male (MLE) in J. It's only a seasonal route so I haven't got much to go on with Expertflyer or on the BA website regarding checking reward availability so I was wondering if anyone had been able to look at the route when it was available last Winter; is it the sort of thing where we'd absolutely need to be online/on the phone at midnight at T-355 or does the I fare availability make it easier these days? Thanks in advance.
richiejv is offline  
Old May 25, 2022, 3:46 am
  #825  
 
Join Date: Mar 2017
Location: Lincolnshire, UK
Programs: BA GGL - maybe only briefly!
Posts: 1,386
Originally Posted by weebit
Can someone please give some advise on this situation... It will involve a call to BA to solve, but I'd like some insight before I do call.

I was issued a FTV from a flight in 2020 that was cancelled and which contained an Amex 2-4-1 voucher. I used this to make a booking LHR-NYC return in June 2022. But about 2 weeks ago, I got a messaging saying my flight had been cancelled and they were offering me the choice of alternative flights or a full refund, rather than a new FTV. I was considering re-arranging my trip anyway for various reasons, so I took this unexpected opportunity to get a refund. However, looking at my account, I can see that the 2-4-1 voucher on my booking had expired on 7th January 2022 (it was previously protected within the FTV), meaning that because I opted for a refund, that that the effect of immediately voided my 2-4-1. I don't think this is fair. Would BA extend the 2-4-1 if I ask? I'm planning a new trip in August/September but dates and destinations are TBC so I'm not in a position to book yet (hence why I didn't take the option to reschedule).

In addition, I had another FTV that had another 2-4-1 voucher into which was refunded to me (no new booking was made with it) and when that was issued back to me, it was given the expiry date of September 2023, so I assumed the same would happen with this NYC booking, so this has made me even more confused?

Any advice? Thanks!
You may have lost that 241 voucher. I think the situation is that any previously issued FTVs that are sitting around un-booked, are being steadily refunded - and in those cases, where the owners had expected them to remain valid until Sep 23, the 241 vouchers have been extended as part of the refund.

Where previous FTVs are already in a new booking, any refund returns the 241 but with its original expiry date. This is clearly stated if you use the FTV form, but probably not if you do it over the phone. So that might be a line to take - that you weren't advised that you would lose the voucher - if you cancelled on the phone.
vintagepilot is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.