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BA American Express companion voucher | master thread

Old Jan 1, 2021, 3:53 am
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Last edit by: DaveS
British Airways American Express Companion Voucher (2-4-1) Discussion and Wiki Thread



Summary
The British Airways American Express Companion Voucher entitles you to receive a second seat for a companion on the same flight as you and in the same cabin when you make a reward booking on a British Airways mainline flight with a BA prefixed flight number (but not on flights operated by franchisee, codeshare or alliance airlines). All youll have to pay is the taxes, fees and charges for you and your companions tickets. From July 2022 (for vouchers earned after 1 September 2021) a solo traveller can use a voucher to save 50% of the Avios required for a redemption.

The voucher is easy and straightforward to use. You as the cardholder may book a redemption ticket, paid for entirely in Avios, and you take a travel companion with you at no additional Avios cost. The usual taxes, fees and surcharges apply to both passengers, which must be paid for by the card holder.

New terms apply to vouchers earned after 1 September 2021. The notes below are marked "Legacy" and "Revised" to indicate where they differ. Some significant changes:
  • The term "Classic" is no longer applied to the free AmEx card, so the phrase "free" is used below to differentiate from the Premium Plus card.
  • Vouchers earned using a free card can only be used for redemptions in Economy.
  • The spend trigger to earn a voucher changed for the free card from 20k to 12k (15,000 from November 1st 2024)

Standard Voucher Terms and Conditions (see https://www.britishairways.com/en-gb...amex-companion)
  • The voucher is valid for travel on BA operated flights with BA prefix only
  • [Legacy Vouchers Only] Valid towards return flights only, with the journey originating from and returning to your country of membership (with the exception of vouchers issued in the UK which may also be used for one-way travel)
  • Taxes, fees and surcharges apply to both the companion and the travelling Cardmember. The card holder will pay the cash supplement assessed for themselves and all others in the booking, using the credit card associated with the voucher
  • For Cardmembers who have multiple Legacy Premium Plus vouchers or multiple Revised (free or Premium Plus) vouchers in their account, combining two of the same type (Legacy or Revised) of voucher within a single booking is permitted, subject to redemption availability. This allows the travelling Cardmember to take three travel companions, paying the Avios price for two passengers. Taxes, fees and charges must be paid for all four passengers. A maximum of two vouchers can be used towards any single booking
  • The Cardmember can travel without the companion, however the companion cannot travel without the Cardmember
  • The Cardmember cannot cancel the companions ticket to get the companion voucher back and still fly. In order to get the voucher back, the whole booking must be cancelled and re-booked for yourself, provided there is redemption availability
  • Cancelling a redemption booking does not guarantee the seat(s) will be released back into the award inventory
  • If the booking is cancelled at least 24 hours before the first flight, the Avios, taxes and fees will be refunded, plus the companion voucher. Generally the voucher and Avios will be refunded quite quickly, with the monetary components taking a few days longer. A cancellation fee will apply unless you are a BAEC GGL card holder
  • Tickets booked by phone need to be booked at least 48 hours in advance
  • Cardmembers must have accrued the Target within a 12-month period ending each year on the anniversary of their Promotion Commencement Date. Spend from the previous anniversary year will not be carried over
  • Spend towards the Voucher must be charged to the account before the anniversary date. Any spend on the Card made before the anniversary date but not charged to the account until after the anniversary date will not be counted
  • Companion Vouchers cannot be used in conjunction with any other promotion (This is the formal line, but in reality it can be used with GUF2 and Jokers)
  • If you (as the Cardmember who earned the Companion Voucher) are part of a BA Household Account, then both you and your companion must be members of the Household Account, or be on the 'Friends and Family' list that is attached to it
  • One Companion Voucher per main Cardmember per year

Frequently Asked Questions
Q: What is the British Airways American Express Companion Voucher?
A: The British Airways American Express Companion Voucher entitles you to receive a second seat for a companion on the same flight as you and in the same cabin when you make a reward booking on a British Airways mainline flight with a BA prefixed flight number (but not on flights operated by franchisee, codeshare or alliance airlines). All youll have to pay is the taxes, fees and charges for you and your companions tickets. A solo traveller can also use a Revised voucher to reduce the Avios component of a redemption by 50%.

Q: How do I qualify for the British Airways American Express Companion Voucher?
A: To qualify for your British Airways American Express Companion Voucher, you must reach the required spend threshold for your card, as shown below, within a 12-month period ending on the anniversary of the date of issue of your BA/AMEX Card. Please note that required spend does not include cash withdrawals, interest, balance transfers and fees.
  • Free: 12,000 (15,000 from November 1st 2024)
  • Premium Plus: 10,000
Once you have reached the required spend threshold for your Card, you will automatically be sent your British Airways American Express Companion Voucher. Please note you are only entitled to one Companion Voucher per 12-month period, and required spend collected in one 12-month period cannot be carried over into the next 12-month period.

Q: Ive hit my spend. When will the voucher show up?
A: Once you hit the target, you will receive an email congratulating you on the award of your voucher. It will show up quite prominently on your BAEC account home page after logging in. American Express directly states once a Card Member qualifies, we compile a list of eligible Card Members (monthly) and send it to British Airways (can take 3-5 days). British Airways advises the Card Member of their e-voucher / Companion Ticket via mail within 10-15 days.

The e-voucher / Companion Ticket shows online for a period of time to redeem, when the Card Member logs onto their Executive Club (Avios) account at ba.com.



Q: Where can I see my voucher?
A: Go to the BAEC website. At the top of the welcome page, it will appear under the heading "My eVouchers", looking like the image above. In addition, you can go to the eVouchers page, where you can see used and unused vouchers.

Q: How long is the voucher valid for?
A: When the voucher is earned on the BA Premium Plus American Express card, the voucher is valid for 24 months. When the voucher is earned the free BA American Express card, it is valid for 12 months. You must have booked and completed the whole of your outbound travel by the date the vouchers validity expires, and it cannot be extended under any circumstances. The longer validity of the Premium Plus voucher is often cited as a very good reason to pay the card fee (250 as of July 2022).

Q: How do I get the most value from my voucher?
A: There is potential for you to save a substantial amount of Avios using the voucher, but its value to you is something only you can define. But in short, using the voucher for redemptions in First or Club World will maximise its value, as these naturally incur the highest redemption spend and will therefore save you the most Avios. Note that Revised vouchers earned using a free card only allow bookings in economy cabins.

Q: Can I use the voucher and part-pay with Avios?
A: The ticket itself must be paid for entirely with Avios. Taxes, surcharges and fees (the "cash component" of the ticket composed of these fees, which are charged on standard redemptions in any event) must be paid for using an American Express card, although not necessarily a British Airways one (this is stated in the Terms and Conditions, but any Amex works)

Q: How do I pay the taxes, surcharges and fees?
A: An American Express card must be used to settle the taxes, surcharges and fees for both passengers. The Terms and Conditions state you must use the same American Express card that the voucher was earned on to settle this payment, but in practice any American Express card can be used. You may not use a Visa, MasterCard or other payment form to settle these fees.

Q: Can I book an open-jaw trip using the voucher?
A: You can, but you will need to call BA. For the trip to be valid, the length of the surface sector must be shorter than either of the flown journeys. If you want to fly from LHR to AAA and from BBB back to LHR, then the LHR-AAA and BBB-LHR distances must both be greater than the distance between AAA and BBB.

Q: Can I book my outbound flight at 355 days and call back to add the return booking?
A: Yes, but you will need to call BA. Once availability shows, you can call to add the return leg the BA policy is to waive the 35 change fee per passenger if the return was beyond the booking window when you booked the outbound, i.e. that you booked your outbound leg when seats became available at T-355.

For example: If you booked your outbound at T-355 and called later to add the return leg the change fee would be waived. If you booked your outbound at T-50 and then booked the return for T-60 a few days later, the fee will not be waived.

Important update, posted by cbagent on 12 Feb 2018:
If adding the return sector to an existing one-way Amex 241 where the inbound dates were out of range at time of booking, it is now possible to book the flights online as a new one way Avios booking then call BA UK office when open.

Half of the Avios on this new booking will then be refunded to reflect Amex voucher use. The benefit of this is that there is no need to try calling open BA office in the early hours of the morning and the downside is the itinerary will be ticketed as two one way bookings. In addition the Avios balance must be high enough to take a debit of double the required Avios albeit for a relatively short time. May be of use for some people. Note: you are strongly advised not to use this new method of booking two separate one ways if going to the US/Canada. When booking as two separate bookings and having the 2-4-1 applied across both is that taxes/charges/fees are not recalculated when the voucher is applied across to the second booking. Sometimes this will work out well for you (bookings exHKG for example), but for exUS or exCA bookings it is not recommended at all since exUS/CA taxes/fees/charges are very high. As an example, using the two separate bookings method on a LHR-JFK booking in J or F for two people would cost you about 480 more that the old method of calling and adding the inbound to an existing booking. Please see post 965 here for more information.

Important update, posted by DeathSlam on 8 Feb 2024:
From 7th December 2022 it is now possible to use Amex 241 vouchers on Aer Lingus and Iberian flights.
https://mediacentre.britishairways.c.../details/14362

Q: As redemption seats are released at midnight GMT, what is the best way to secure them? There is no guarantee they will be available when the BA office opens in the morning!
A: Call a BA office that is open at midnight GMT. You will then be able to make the booking without waiting for your local office to open. Depending on timezone, Japan, Hong Kong and even the USA are frequently contacted for this purpose.

Q: I made a one-way booking using a voucher and have already completed the travel on that booking. Can I now add an inbound flight to the booking to make use of the voucher?
A: No.

Q: Does cancelling my BA American Express card mean I will lose the voucher? Does downgrading my BA American Express Premium Plus card to the free card mean I will lose my voucher?
A: No. Contrary to what American Express will tell you, you will keep the voucher if you cancel the card entirely, and similarly your voucher will retain its two year validity if you downgrade from the Premium Plus card to the free card. Remember though that you will need to pay the taxes and fees on an American Express card, so it may be worth asking to downgrade the Premium Plus to the free card for this purpose if you dont hold another Amex.

Q: If I cancel my 2-4-1 booking, will I get the voucher back?
A: Yes, the voucher will appear in your BAEC some time after cancellation along with your Avios. The voucher will retain the same expiry date.

Q: If I cancel my BA Amex after making a 2-4-1 booking, and later cancel the booking, will I get the voucher back?
A: Collective forum experience would lend us to believe that in this situation you would receive the voucher back, as the voucher is credited to your BAEC account and there would be no way for it to know that you had subsequently cancelled your card. The expiry date of the voucher will remain the same.

Q: If I have already used a 2-4-1 voucher, can I still find out what its expiry date is?
A: Yes. Log in to your BAEC account, and then go to the eVouchers page. This will list the details of all relevant vouchers. The details include the expiry date of each voucher, and for vouchers that have been used, the reference of the booking on which it has been used, so that you can see which voucher was used on which booking.

Q: There is one redemption seat available on the route I want. If I use the voucher, will it book a second seat for me automatically?
A: No. The voucher makes use of existing availability, so to book travel for two passengers there must be a minimum of two redemption seats available on the flight.

Q: Availability on BA is really poor. Can I book a codeshare flight?
A: No. The terms of the voucher state that the booking is restricted to BA metal. You should be able to secure availability at T-355 days, as BA release two Club World seats for all flights at this point.

Q: Can I use a Gold Upgrade for Two voucher in conjunction with my voucher?
A: Yes. You will need to call BA to make the booking.

Q: Can I use a Joker in conjunction with my voucher?
A: Yes. You will need to call BA to make the booking.

Q: Can I fly mixed class bookings using the voucher?
A: Yes, however all companions on the booking must fly the same cabin. This means you could fly First outbound and Club World inbound together using the voucher, but you cannot have one passenger in Club World and another in World Traveller Plus on the same leg of the booking.

Q: Can I book myself on one flight and my companion on the next flight?
A: No. You must fly on the same flights, in the same cabin. This also applies to all four passengers if the booking has been made by a Premium Plus Cardmember using two vouchers in the same booking.

Q: Ive booked in Club World and seats in First have opened up. Can I rebook in First?
A: Yes. You will need to call BA to do this, and the standard BA change fee of 35 will apply along with the Avios difference between cabins.

Q: I booked two regular redemption seats in Club World. Can I retrospectively apply the voucher to my booking and get half the Avios back?
A: No. You will need to cancel and rebook, as you need to apply the voucher at the time of booking. As per standard redemption procedures, there is no guarantee the seats will be re-released for you to book, so cancellation is at your own risk.

Q: Ive read lots of stories that those travelling on 2-4-1 vouchers are prioritised for downgrades. Should I be worried?
A: Downgrades are very infrequent and while there are stories of this happening, you shouldnt worry that this will happen to you. BA have a number of strategies for overbooking situations and the likelihood of your flight being overbooked, let alone you receiving a downgrade or being denied boarding, is very low.

Q: Can I use a Lloyds Upgrade Voucher in conjunction with my 2-4-1?
A: No. The two vouchers are mutually exclusive.

Q: What is the best strategy to use the voucher and get the flights I want?
A: Flexibility. Being open to arrival airport, dates, and booking as far in advance as possible will all help your chances of booking the trip you want. Travelling midweek and during school term time will also lend itself to more availability.

Q: Can I make a 2-4-1 booking before the voucher expires, but actually fly after the voucher's expiry date?
A: Sort of. In short, you must book and fly the outbound leg before the expiry date. Your return leg(s) can take place after the voucher's expiry date passes.

Q: Do I have to return during the lifetime of the voucher?
A: Although your outbound journey must be completed before the voucher expires, you are free to return any time afterwards (within the limit of the validity of the ticket, which is normally one year from the date of outbound travel).

Q: I have a joint card with someone else, but the voucher has been issued in their name instead of mine, even though I did most of the spending on the card.
A: The voucher is issued in the name of the main Cardmember, regardless of who spends the most on the card.

Q: My Companion can no longer travel with me. Can I amend the name of my Companion on my 2-4-1 booking?
A: No. You will need to cancel the booking in its entirety, wait for the voucher and Avios to re-appear in your account, and create a new booking using the new Companion's details. There is no guarantee that the previous redemption seats you were booked into will reappear in the inventory, so this is at your own risk.

Q: I am a member of a Household Account. What are the rules around my companion travelling with me when this is the case?
A: The voucher terms state that, where you (as the Cardmember who earned the 2-4-1 voucher) are already part of a BA Household Account, the cardmember who travels with you must also be a member of the same Household Account. This is because Members of a Household Account cannot redeem their Avios for anyone outside the Household Account (members of the Family and Friends List are within the Household Account for these purposes). If this is problematic, there are a few ways to resolve this issue:
  • Add your companion to your Household Account. It should be noted that Household Accounts can have a maximum of seven members at any one time, and can only be changed every six months. Your companion must also live at the same address as you for this to be an option.
  • Add your companion to your Household Account's Family and Friends List. Once you have a Household Account, you can create a list of family and friends, so you can spend your Avios on people outside the group and, most importantly, on people who do not share the same address as you. You can nominate up to five people on your Family and Friends List, and you can access your Family and Friends list after you have logged into your online Executive Club account at ba.com. From here you can easily add individuals to your list simply follow the on-screen instructions.
  • You withdraw from your Household Account. You may wish to note that Household Accounts can only be changed every six months.
Q: If I upgrade my Amex from the free to the Premium Plus card before earning the voucher, does my spend count towards a 10,000 target or the old 20,000 target?
A: Your spend will count towards the Premium Plus target of 10,000.

Q: If I upgrade my Amex from the free to the Premium Plus card after earning a "Basic" voucher, is my voucher upgraded?
A: No. You can only earn one voucher per card year. If you have had a basic voucher issued already, it won't be swapped for anything and you'll have to wait until your next card year.

Q: I've earned my voucher on the Premium Plus card. If I subsequently downgrade the card, does it retain its two-year validity?
A: Yes. At the point the voucher appears in your BAEC account, the validity and expiry date will not change.

Q: I've upgraded / downgraded my card. How do I know what terms apply to my vouchers?
A: The voucher name in the Executive Club account can be used to understand this:
  • BA American Express Companion Voucher: Issued before 1 September 2021 (termed Legacy in this Wiki)
  • BA American Express Credit Card Companion Voucher: Issued after 1 September 2021 (termed Revised in this Wiki) for spend on a Classic / free card. Can only be used for economy cabins.
  • BA American Express Premium Plus Companion Voucher: Issued after 1 September 2021 (termed Revised in this Wiki) for spend on a Premium Plus card. Can be used for all cabins.
Q: I want to use two vouchers at the same time for four people to travel together. Can I book this on ba.com?
A: Yes. If you are holding multiple Legacy vouchers earned using a Premium Plus card or multiple Revised vouchers (earned using any card), you can use two vouchers to book for four people travelling together (including yourself), paying the Avios for two people and the taxes, fees and charges for four. If you want to book this on ba.com, you must check for availability for four passengers.


Questions?
This Wiki answers most commonly asked questions about the Voucher, but is not by any means an exhaustive list. Do post in the thread if you have any other questions or queries.


Related topics
Community experiences using companion vouchers

ENDS


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BA American Express companion voucher | master thread

Old Apr 6, 2022, 3:17 am
  #751  
 
Join Date: Feb 2020
Programs: British Airways Executive Club Gold, Marriott Bonvoy Titanium Elite, Hilton Diamond, IHG Diamond Amb
Posts: 1,798
Originally Posted by BrunswickSq
We have a return DUB > LHR > JFK booked for July, but our options have opened up and there are better flights available for our travel to BOS.

I have two options I think:

1) cancel and use the voucher to buy the new ticket - how long does this take for me to see the voucher available for use?

2) ring up and amend.

does anyone have a view on which is the best option for us?
You would have to ring to use the FTV if you cancelled anyway. So you have to ring either way.
Radiation Station is offline  
Old Apr 6, 2022, 4:08 am
  #752  
 
Join Date: Jul 2014
Posts: 125
Originally Posted by Radiation Station
You would have to ring to use the FTV if you cancelled anyway. So you have to ring either way.
I should have realised that, thank you 😬

the joy that is BA
BrunswickSq is offline  
Old Apr 6, 2022, 1:40 pm
  #753  
FlyerTalk Evangelist
 
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,446
Originally Posted by mikeyfly
Im flying on a 241 Friday, USA, returning 10 days later. I will not be using the current return leg.

Can I cancel to FTV just the return using the online form after outbound? Will I get back the 75,000 Avios, some and even a part 241?!
Anyone able to answer this please? Clock is ticking for me
mikeyfly is offline  
Old Apr 6, 2022, 4:36 pm
  #754  
 
Join Date: Jul 2019
Programs: BAEC Bronze, Mucci recipient
Posts: 1,806
Originally Posted by mikeyfly
Im flying on a 241 Friday, USA, returning 10 days later. I will not be using the current return leg.

Can I cancel to FTV just the return using the online form after outbound? Will I get back the 75,000 Avios, some and even a part 241?!
I "think" you can apply for a FTV for the inbound flight after having flown the outbound. There's nothing in the T&Cs that says outbound flights only are eligible, just that you need to apply for a FTV before check in closes.

As it is a reward booking BA will issue the FTV and then cancel it and refund your Avios and any cash. You will not get the 2-4-1 back as you will have flown the outbound sector.
AJA_ is offline  
Old Apr 7, 2022, 7:30 am
  #755  
 
Join Date: Aug 2012
Programs: BA silver
Posts: 314
Can I cancel the return leg of a 241 but still retain the outbound?

So I have a J return 241 to Syd early in 2023. It's cost c 260k Avios plus 880 pp in YQ.
I have just seen QR have a J return leg available from BNE via DOH which would suit me better for a total of 180k Avios plus 380
So more Avios but less YQ. But for a better product( the leg from Sin- LHR is showing as a 2-4-2 777 for example)
1. Can I cancel my 241 return leg whilst retaining the outbound or would I have to lose that? There are no other outbound dates showing as available when I want to go.
2. I assume I would get approx half the YQ back?
3. Would the YQ be recalculated at 'new' rates?
4. Any other issues anyone can foresee?
Thanks in anticipation
Dorsetboy is offline  
Old Apr 7, 2022, 7:36 am
  #756  
 
Join Date: Feb 2020
Programs: British Airways Executive Club Gold, Marriott Bonvoy Titanium Elite, Hilton Diamond, IHG Diamond Amb
Posts: 1,798
Originally Posted by Dorsetboy
So I have a J return 241 to Syd early in 2023. It's cost c 260k Avios plus 880 pp in YQ.
I have just seen QR have a J return leg available from BNE via DOH which would suit me better for a total of 180k Avios plus 380
So more Avios but less YQ. But for a better product( the leg from Sin- LHR is showing as a 2-4-2 777 for example)
1. Can I cancel my 241 return leg whilst retaining the outbound or would I have to lose that? There are no other outbound dates showing as available when I want to go.
2. I assume I would get approx half the YQ back?
3. Would the YQ be recalculated at 'new' rates?
4. Any other issues anyone can foresee?
Thanks in anticipation
1. Yes. I think this will be okay if you ring.
2. you would probably get far less than half back, as the the majority of the taxes and charges is driven by the LHR departure, right?
3. I think it would be. Not ideal. May depend on the agent.
4. Cant foresee any other issues. Personally I just booked the sale fares on A* for 1250 return from DUB to SYD next Jan/Feb. Im not convinced Avios flights are good value to Oz.
Radiation Station is offline  
Old Apr 7, 2022, 7:47 am
  #757  
 
Join Date: Aug 2012
Programs: BA silver
Posts: 314
What's A*?? Cheapest DUB-Syd I can find for Jan are c3k ph
Dorsetboy is offline  
Old Apr 7, 2022, 8:15 am
  #758  
 
Join Date: Feb 2020
Programs: British Airways Executive Club Gold, Marriott Bonvoy Titanium Elite, Hilton Diamond, IHG Diamond Amb
Posts: 1,798
Originally Posted by Dorsetboy
What's A*?? Cheapest DUB-Syd I can find for Jan are c3k ph
It was a recent deal.

https://www.flyertalk.com/forum/mile...50-return.html
Radiation Station is offline  
Old Apr 7, 2022, 10:07 am
  #759  
 
Join Date: Feb 2022
Programs: BA Silver
Posts: 46
Sorry if it has already been covered but why do I have a BA American Express Companion Voucher and a BA American Express Premium Plus Companion Voucher despite only ever having a premium plus card? What is the difference and how have I acquired this?
Hazgreen1 is offline  
Old Apr 7, 2022, 11:05 am
  #760  
 
Join Date: Aug 2012
Programs: BA silver
Posts: 314
It seems all that glitters is not gold!
First page shows availability at 180k Avios plus 328 but when next page arrives the cheapest options are greyed out and unavailable and the fare becomes c120k Avios and 1400+ taxes/YQ.
Caveat emptor!
Dorsetboy is offline  
Old Apr 7, 2022, 11:07 am
  #761  
 
Join Date: Feb 2020
Programs: British Airways Executive Club Gold, Marriott Bonvoy Titanium Elite, Hilton Diamond, IHG Diamond Amb
Posts: 1,798
Originally Posted by Dorsetboy
It seems all that glitters is not gold!
First page shows availability at 180k Avios plus 328 but when next page arrives the cheapest options are greyed out and unavailable and the fare becomes c120k Avios and 1400+ taxes/YQ.
Caveat emptor!
The first page is usually fake news!
Dorsetboy likes this.
Radiation Station is offline  
Old Apr 7, 2022, 11:09 am
  #762  
 
Join Date: Feb 2020
Programs: British Airways Executive Club Gold, Marriott Bonvoy Titanium Elite, Hilton Diamond, IHG Diamond Amb
Posts: 1,798
Originally Posted by Hazgreen1
Sorry if it has already been covered but why do I have a BA American Express Companion Voucher and a BA American Express Premium Plus Companion Voucher despite only ever having a premium plus card? What is the difference and how have I acquired this?
Presumably you earned the first voucher before they invented the new sexy ones that open up more availability, and then earned the second one after the update happened.
Radiation Station is offline  
Old Apr 7, 2022, 1:12 pm
  #763  
 
Join Date: Feb 2022
Programs: BA Silver
Posts: 46
Originally Posted by Radiation Station
Presumably you earned the first voucher before they invented the new sexy ones that open up more availability, and then earned the second one after the update happened.
the basic BA American Express Companion voucher will let me book business/club as the highest class online. No option for first. The premium plus voucher will let me choose first. Any ideas why that is?
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Old Apr 8, 2022, 9:07 am
  #764  
 
Join Date: Apr 2020
Posts: 6
Just following up on this in case anyone has any comments. It seems like our options are:

1) ring BA up and ask them to cancel and refund the flights (minus the 35ppp charge) and ask them to make the request to the back office for an extension to the original voucher due to extenuating circumstances – customer relations have said they would make the request but that such an extension would not be guaranteed though
2) cancel online and request an FTV; this avoids the 35ppp charge and would theoretically have the companion voucher value embedded in the FTV for use until Sept 2023 – problem is the only way to know if this works is to try…and then it would be too late to circle back to option #1 if it doesn’t work

FTV would seem to be a good option, but can anyone confirm please if an FTV generated now would still contain/lock in the value of the companion voucher?
Many thanks!


Originally Posted by yarg
Hi,

Not sure if this is the right place to ask, so apologies if not...

My parents are booked to travel LHR-JNB on April 18th (returning 6 weeks later) using a companion voucher. The voucher was extended automatically a couple of times during the pandemic, and would now be expiring in early May. In addition, they have several internal flights using Comair (so visible in MMB, but via a different booking ref).

Unfortunately, my dad had to be rushed to hospital 10 days ago for emergency heart surgery. Thankfully the surgery was a success, but he is in no way fit to fly, and has a medical certificate from the surgeon stating that my dad should not fly for at least 3 months and must seek a further opinion on his fitness to fly thereafter.

I contacted BA Customer Relations; the lady said we will need to cancel the flights (paying the 35ppp) and then contact them back to request an extension to the voucher, but that the extension being granted is not guaranteed. I had hoped they would be more sympathetic to the fact that my parents' are not "not flying" out of choice but rather as a result of an emergency major surgery, but that's the answer so far...

So my question here is: is anyone aware of any other route that could be taken to ensure that my parents could take these same flights but just later on when my dad is cleared to fly again? Any other contact numbers or e-mails? Any legislation applying to medical emergencies (clutching at straws...)

Looking at the news and traffic on various forums, I'm also vaguely hoping that with all the disruption BA might even cancel my parents' flights on the 18th, which would leave them in a much stronger position, but again...that's clutching at straws I fear.

Any thoughts/suggestions very much welcome.
Thanks a lot!

Last edited by yarg; Apr 8, 2022 at 9:14 am Reason: Adding quote
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Old Apr 13, 2022, 11:22 am
  #765  
 
Join Date: Oct 2011
Programs: BAEC Gold, HHonors Diamond, IHG DIamond
Posts: 458
Taxes adding inbound...

So I'm waiting to book open jaw flights to the US with a 241, there's a decent amount of availability outbound but not one of my preferred options inbound yet. Today 2 F seats have appeared for our preferred outbound date (and airport) so I'm now keen to lock them in and I believe I have two options:

1) Phone to book the outbound F seats and the best return flight currently available. If something better comes up for the inbound I can change it for 35pp.
or
2) Book the 2 F seats now online and when inbound seats appear phone to add them to the 241 booking still incurring the 35pp fee.

As I understand it I can't avoid the change fee (assuming I change the inbound) but having seen the various warnings over taxes through the thread I just wanted to check with the experts on here that option 2 doesn't put me at risk of overpaying on taxes?

I'm not actually sure which my preferred option is but hoping someone can suggest how best to play it! Thanks in advance.
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