Jan 1, 2021, 3:53 am
Last edit by: DeathSlam
British Airways American Express Companion Voucher (2-4-1) Discussion and Wiki Thread
Summary
The British Airways American Express Companion Voucher entitles you to receive a second seat for a companion on the same flight as you and in the same cabin when you make a reward booking on a British Airways mainline flight with a BA prefixed flight number (but not on flights operated by franchisee, codeshare or alliance airlines). All you’ll have to pay is the taxes, fees and charges for you and your companion’s tickets. From July 2022 (for vouchers earned after 1 September 2021) a solo traveller can use a voucher to save 50% of the Avios required for a redemption.
The voucher is easy and straightforward to use. You as the cardholder may book a redemption ticket, paid for entirely in Avios, and you take a travel companion with you at no additional Avios cost. The usual taxes, fees and surcharges apply to both passengers, which must be paid for by the card holder.
New terms apply to vouchers earned after 1 September 2021. The notes below are marked "Legacy" and "Revised" to indicate where they differ. Some significant changes:
Standard Voucher Terms and Conditions (see https://www.britishairways.com/en-gb...amex-companion)
Frequently Asked Questions
Q: What is the British Airways American Express Companion Voucher?
A: The British Airways American Express Companion Voucher entitles you to receive a second seat for a companion on the same flight as you and in the same cabin when you make a reward booking on a British Airways mainline flight with a BA prefixed flight number (but not on flights operated by franchisee, codeshare or alliance airlines). All you’ll have to pay is the taxes, fees and charges for you and your companion’s tickets. A solo traveller can also use a Revised voucher to reduce the Avios component of a redemption by 50%.
Q: How do I qualify for the British Airways American Express Companion Voucher?
A: To qualify for your British Airways American Express Companion Voucher, you must reach the required spend threshold for your card, as shown below, within a 12-month period ending on the anniversary of the date of issue of your BA/AMEX Card. Please note that required spend does not include cash withdrawals, interest, balance transfers and fees.
Q: I’ve hit my spend. When will the voucher show up?
A: Once you hit the target, you will receive an email congratulating you on the award of your voucher. It will show up quite prominently on your BAEC account home page after logging in. American Express directly states once a Card Member qualifies, we compile a list of eligible Card Members (monthly) and send it to British Airways (can take 3-5 days). British Airways advises the Card Member of their e-voucher / Companion Ticket via mail within 10-15 days.
The e-voucher / Companion Ticket shows online for a period of time to redeem, when the Card Member logs onto their Executive Club (Avios) account at ba.com.
Q: Where can I see my voucher?
A: Go to the BAEC website. At the top of the welcome page, it will appear under the heading "My eVouchers", looking like the image above. In addition, you can go to the eVouchers page, where you can see used and unused vouchers.
Q: How long is the voucher valid for?
A: When the voucher is earned on the BA Premium Plus American Express card, the voucher is valid for 24 months. When the voucher is earned the free BA American Express card, it is valid for 12 months. You must have booked and completed the whole of your outbound travel by the date the voucher’s validity expires, and it cannot be extended under any circumstances. The longer validity of the Premium Plus voucher is often cited as a very good reason to pay the card fee (£250 as of July 2022).
Q: How do I get the most value from my voucher?
A: There is potential for you to save a substantial amount of Avios using the voucher, but its value to you is something only you can define. But in short, using the voucher for redemptions in First or Club World will maximise its value, as these naturally incur the highest redemption spend and will therefore save you the most Avios. Note that Revised vouchers earned using a free card only allow bookings in economy cabins.
Q: Can I use the voucher and part-pay with Avios?
A: The ticket itself must be paid for entirely with Avios. Taxes, surcharges and fees (the "cash component" of the ticket composed of these fees, which are charged on standard redemptions in any event) must be paid for using an American Express card, although not necessarily a British Airways one (this is stated in the Terms and Conditions, but any Amex works)
Q: How do I pay the taxes, surcharges and fees?
A: An American Express card must be used to settle the taxes, surcharges and fees for both passengers. The Terms and Conditions state you must use the same American Express card that the voucher was earned on to settle this payment, but in practice any American Express card can be used. You may not use a Visa, MasterCard or other payment form to settle these fees.
Q: Can I book an open-jaw trip using the voucher?
A: You can, but you will need to call BA. For the trip to be valid, the length of the surface sector must be shorter than either of the flown journeys. If you want to fly from LHR to AAA and from BBB back to LHR, then the LHR-AAA and BBB-LHR distances must both be greater than the distance between AAA and BBB.
Q: Can I book my outbound flight at 355 days and call back to add the return booking?
A: Yes, but you will need to call BA. Once availability shows, you can call to add the return leg – the BA policy is to waive the £35 change fee per passenger if the return was beyond the booking window when you booked the outbound, i.e. that you booked your outbound leg when seats became available at T-355.
For example: If you booked your outbound at T-355 and called later to add the return leg the change fee would be waived. If you booked your outbound at T-50 and then booked the return for T-60 a few days later, the fee will not be waived.
Important update, posted by cbagent on 12 Feb 2018:
If adding the return sector to an existing one-way Amex 241 where the inbound dates were out of range at time of booking, it is now possible to book the flights online as a new one way Avios booking then call BA UK office when open.
Half of the Avios on this new booking will then be refunded to reflect Amex voucher use. The benefit of this is that there is no need to try calling open BA office in the early hours of the morning and the downside is the itinerary will be ticketed as two one way bookings. In addition the Avios balance must be high enough to take a debit of double the required Avios albeit for a relatively short time. May be of use for some people. Note: you are strongly advised not to use this new method of booking two separate one ways if going to the US/Canada. When booking as two separate bookings and having the 2-4-1 applied across both is that taxes/charges/fees are not recalculated when the voucher is applied across to the second booking. Sometimes this will work out well for you (bookings exHKG for example), but for exUS or exCA bookings it is not recommended at all since exUS/CA taxes/fees/charges are very high. As an example, using the two separate bookings method on a LHR-JFK booking in J or F for two people would cost you about £480 more that the old method of calling and adding the inbound to an existing booking. Please see post 965 here for more information.
Important update, posted by DeathSlam on 8 Feb 2024:
From 7th December 2022 it is now possible to use Amex 241 vouchers on Aer Lingus and Iberian flights.
https://mediacentre.britishairways.c.../details/14362
Q: As redemption seats are released at midnight GMT, what is the best way to secure them? There is no guarantee they will be available when the BA office opens in the morning!
A: Call a BA office that is open at midnight GMT. You will then be able to make the booking without waiting for your local office to open. Depending on timezone, Japan, Hong Kong and even the USA are frequently contacted for this purpose.
Q: I made a one-way booking using a voucher and have already completed the travel on that booking. Can I now add an inbound flight to the booking to make use of the voucher?
A: No.
Q: Does cancelling my BA American Express card mean I will lose the voucher? Does downgrading my BA American Express Premium Plus card to the free card mean I will lose my voucher?
A: No. Contrary to what American Express will tell you, you will keep the voucher if you cancel the card entirely, and similarly your voucher will retain its two year validity if you downgrade from the Premium Plus card to the free card. Remember though that you will need to pay the taxes and fees on an American Express card, so it may be worth asking to downgrade the Premium Plus to the free card for this purpose if you don’t hold another Amex.
Q: If I cancel my 2-4-1 booking, will I get the voucher back?
A: Yes, the voucher will appear in your BAEC some time after cancellation along with your Avios. The voucher will retain the same expiry date.
Q: If I cancel my BA Amex after making a 2-4-1 booking, and later cancel the booking, will I get the voucher back?
A: Collective forum experience would lend us to believe that in this situation you would receive the voucher back, as the voucher is credited to your BAEC account and there would be no way for it to know that you had subsequently cancelled your card. The expiry date of the voucher will remain the same.
Q: If I have already used a 2-4-1 voucher, can I still find out what its expiry date is?
A: Yes. Log in to your BAEC account, and then go to the eVouchers page. This will list the details of all relevant vouchers. The details include the expiry date of each voucher, and for vouchers that have been used, the reference of the booking on which it has been used, so that you can see which voucher was used on which booking.
Q: There is one redemption seat available on the route I want. If I use the voucher, will it book a second seat for me automatically?
A: No. The voucher makes use of existing availability, so to book travel for two passengers there must be a minimum of two redemption seats available on the flight.
Q: Availability on BA is really poor. Can I book a codeshare flight?
A: No. The terms of the voucher state that the booking is restricted to BA metal. You should be able to secure availability at T-355 days, as BA release two Club World seats for all flights at this point.
Q: Can I use a Gold Upgrade for Two voucher in conjunction with my voucher?
A: Yes. You will need to call BA to make the booking.
Q: Can I use a Joker in conjunction with my voucher?
A: Yes. You will need to call BA to make the booking.
Q: Can I fly mixed class bookings using the voucher?
A: Yes, however all companions on the booking must fly the same cabin. This means you could fly First outbound and Club World inbound together using the voucher, but you cannot have one passenger in Club World and another in World Traveller Plus on the same leg of the booking.
Q: Can I book myself on one flight and my companion on the next flight?
A: No. You must fly on the same flights, in the same cabin. This also applies to all four passengers if the booking has been made by a Premium Plus Cardmember using two vouchers in the same booking.
Q: I’ve booked in Club World and seats in First have opened up. Can I rebook in First?
A: Yes. You will need to call BA to do this, and the standard BA change fee of £35 will apply along with the Avios difference between cabins.
Q: I booked two regular redemption seats in Club World. Can I retrospectively apply the voucher to my booking and get half the Avios back?
A: No. You will need to cancel and rebook, as you need to apply the voucher at the time of booking. As per standard redemption procedures, there is no guarantee the seats will be re-released for you to book, so cancellation is at your own risk.
Q: I’ve read lots of stories that those travelling on 2-4-1 vouchers are prioritised for downgrades. Should I be worried?
A: Downgrades are very infrequent and while there are stories of this happening, you shouldn’t worry that this will happen to you. BA have a number of strategies for overbooking situations and the likelihood of your flight being overbooked, let alone you receiving a downgrade or being denied boarding, is very low.
Q: Can I use a Lloyds Upgrade Voucher in conjunction with my 2-4-1?
A: No. The two vouchers are mutually exclusive.
Q: What is the best strategy to use the voucher and get the flights I want?
A: Flexibility. Being open to arrival airport, dates, and booking as far in advance as possible will all help your chances of booking the trip you want. Travelling midweek and during school term time will also lend itself to more availability.
Q: Can I make a 2-4-1 booking before the voucher expires, but actually fly after the voucher's expiry date?
A: Sort of. In short, you must book and fly the outbound leg before the expiry date. Your return leg(s) can take place after the voucher's expiry date passes.
Q: Do I have to return during the lifetime of the voucher?
A: Although your outbound journey must be completed before the voucher expires, you are free to return any time afterwards (within the limit of the validity of the ticket, which is normally one year from the date of outbound travel).
Q: I have a joint card with someone else, but the voucher has been issued in their name instead of mine, even though I did most of the spending on the card.
A: The voucher is issued in the name of the main Cardmember, regardless of who spends the most on the card.
Q: My Companion can no longer travel with me. Can I amend the name of my Companion on my 2-4-1 booking?
A: No. You will need to cancel the booking in its entirety, wait for the voucher and Avios to re-appear in your account, and create a new booking using the new Companion's details. There is no guarantee that the previous redemption seats you were booked into will reappear in the inventory, so this is at your own risk.
Q: I am a member of a Household Account. What are the rules around my companion travelling with me when this is the case?
A: The voucher terms state that, where you (as the Cardmember who earned the 2-4-1 voucher) are already part of a BA Household Account, the cardmember who travels with you must also be a member of the same Household Account. This is because Members of a Household Account cannot redeem their Avios for anyone outside the Household Account (members of the Family and Friends List are within the Household Account for these purposes). If this is problematic, there are a few ways to resolve this issue:
A: Your spend will count towards the Premium Plus target of £10,000.
Q: If I upgrade my Amex from the free to the Premium Plus card after earning a "Basic" voucher, is my voucher upgraded?
A: No. You can only earn one voucher per card year. If you have had a basic voucher issued already, it won't be swapped for anything and you'll have to wait until your next card year.
Q: I've earned my voucher on the Premium Plus card. If I subsequently downgrade the card, does it retain its two-year validity?
A: Yes. At the point the voucher appears in your BAEC account, the validity and expiry date will not change.
Q: I've upgraded / downgraded my card. How do I know what terms apply to my vouchers?
A: The voucher name in the Executive Club account can be used to understand this:
A: Yes. If you are holding multiple Legacy vouchers earned using a Premium Plus card or multiple Revised vouchers (earned using any card), you can use two vouchers to book for four people travelling together (including yourself), paying the Avios for two people and the taxes, fees and charges for four. If you want to book this on ba.com, you must check for availability for four passengers.
Questions?
This Wiki answers most commonly asked questions about the Voucher, but is not by any means an exhaustive list. Do post in the thread if you have any other questions or queries.
Related topics
Community experiences using companion vouchers
ENDS
Summary
The British Airways American Express Companion Voucher entitles you to receive a second seat for a companion on the same flight as you and in the same cabin when you make a reward booking on a British Airways mainline flight with a BA prefixed flight number (but not on flights operated by franchisee, codeshare or alliance airlines). All you’ll have to pay is the taxes, fees and charges for you and your companion’s tickets. From July 2022 (for vouchers earned after 1 September 2021) a solo traveller can use a voucher to save 50% of the Avios required for a redemption.
The voucher is easy and straightforward to use. You as the cardholder may book a redemption ticket, paid for entirely in Avios, and you take a travel companion with you at no additional Avios cost. The usual taxes, fees and surcharges apply to both passengers, which must be paid for by the card holder.
New terms apply to vouchers earned after 1 September 2021. The notes below are marked "Legacy" and "Revised" to indicate where they differ. Some significant changes:
- The term "Classic" is no longer applied to the free AmEx card, so the phrase "free" is used below to differentiate from the Premium Plus card.
- Vouchers earned using a free card can only be used for redemptions in Economy.
- The spend trigger to earn a voucher changed for the free card from £20k to £12k
Standard Voucher Terms and Conditions (see https://www.britishairways.com/en-gb...amex-companion)
- The voucher is valid for travel on BA operated flights with BA prefix only
- [Legacy Vouchers Only] Valid towards return flights only, with the journey originating from and returning to your country of membership (with the exception of vouchers issued in the UK which may also be used for one-way travel)
- Taxes, fees and surcharges apply to both the companion and the travelling Cardmember. The card holder will pay the cash supplement assessed for themselves and all others in the booking, using the credit card associated with the voucher
- For Cardmembers who have multiple Legacy Premium Plus vouchers or multiple Revised (free or Premium Plus) vouchers in their account, combining two of the same type (Legacy or Revised) of voucher within a single booking is permitted, subject to redemption availability. This allows the travelling Cardmember to take three travel companions, paying the Avios price for two passengers. Taxes, fees and charges must be paid for all four passengers. A maximum of two vouchers can be used towards any single booking
- The Cardmember can travel without the companion, however the companion cannot travel without the Cardmember
- The Cardmember cannot cancel the companion’s ticket to get the companion voucher back and still fly. In order to get the voucher back, the whole booking must be cancelled and re-booked for yourself, provided there is redemption availability
- Cancelling a redemption booking does not guarantee the seat(s) will be released back into the award inventory
- If the booking is cancelled at least 24 hours before the first flight, the Avios, taxes and fees will be refunded, plus the companion voucher. Generally the voucher and Avios will be refunded quite quickly, with the monetary components taking a few days longer. A cancellation fee will apply unless you are a BAEC GGL card holder
- Tickets booked by phone need to be booked at least 48 hours in advance
- Cardmembers must have accrued the Target within a 12-month period ending each year on the anniversary of their Promotion Commencement Date. Spend from the previous anniversary year will not be carried over
- Spend towards the Voucher must be charged to the account before the anniversary date. Any spend on the Card made before the anniversary date but not charged to the account until after the anniversary date will not be counted
- Companion Vouchers cannot be used in conjunction with any other promotion (This is the formal line, but in reality it can be used with GUF2 and Jokers)
- If you (as the Cardmember who earned the Companion Voucher) are part of a BA Household Account, then both you and your companion must be members of the Household Account, or be on the 'Friends and Family' list that is attached to it
- One Companion Voucher per main Cardmember per year
Frequently Asked Questions
Q: What is the British Airways American Express Companion Voucher?
A: The British Airways American Express Companion Voucher entitles you to receive a second seat for a companion on the same flight as you and in the same cabin when you make a reward booking on a British Airways mainline flight with a BA prefixed flight number (but not on flights operated by franchisee, codeshare or alliance airlines). All you’ll have to pay is the taxes, fees and charges for you and your companion’s tickets. A solo traveller can also use a Revised voucher to reduce the Avios component of a redemption by 50%.
Q: How do I qualify for the British Airways American Express Companion Voucher?
A: To qualify for your British Airways American Express Companion Voucher, you must reach the required spend threshold for your card, as shown below, within a 12-month period ending on the anniversary of the date of issue of your BA/AMEX Card. Please note that required spend does not include cash withdrawals, interest, balance transfers and fees.
- Free: £12,000
- Premium Plus: £10,000
Q: I’ve hit my spend. When will the voucher show up?
A: Once you hit the target, you will receive an email congratulating you on the award of your voucher. It will show up quite prominently on your BAEC account home page after logging in. American Express directly states once a Card Member qualifies, we compile a list of eligible Card Members (monthly) and send it to British Airways (can take 3-5 days). British Airways advises the Card Member of their e-voucher / Companion Ticket via mail within 10-15 days.
The e-voucher / Companion Ticket shows online for a period of time to redeem, when the Card Member logs onto their Executive Club (Avios) account at ba.com.
Q: Where can I see my voucher?
A: Go to the BAEC website. At the top of the welcome page, it will appear under the heading "My eVouchers", looking like the image above. In addition, you can go to the eVouchers page, where you can see used and unused vouchers.
Q: How long is the voucher valid for?
A: When the voucher is earned on the BA Premium Plus American Express card, the voucher is valid for 24 months. When the voucher is earned the free BA American Express card, it is valid for 12 months. You must have booked and completed the whole of your outbound travel by the date the voucher’s validity expires, and it cannot be extended under any circumstances. The longer validity of the Premium Plus voucher is often cited as a very good reason to pay the card fee (£250 as of July 2022).
Q: How do I get the most value from my voucher?
A: There is potential for you to save a substantial amount of Avios using the voucher, but its value to you is something only you can define. But in short, using the voucher for redemptions in First or Club World will maximise its value, as these naturally incur the highest redemption spend and will therefore save you the most Avios. Note that Revised vouchers earned using a free card only allow bookings in economy cabins.
Q: Can I use the voucher and part-pay with Avios?
A: The ticket itself must be paid for entirely with Avios. Taxes, surcharges and fees (the "cash component" of the ticket composed of these fees, which are charged on standard redemptions in any event) must be paid for using an American Express card, although not necessarily a British Airways one (this is stated in the Terms and Conditions, but any Amex works)
Q: How do I pay the taxes, surcharges and fees?
A: An American Express card must be used to settle the taxes, surcharges and fees for both passengers. The Terms and Conditions state you must use the same American Express card that the voucher was earned on to settle this payment, but in practice any American Express card can be used. You may not use a Visa, MasterCard or other payment form to settle these fees.
Q: Can I book an open-jaw trip using the voucher?
A: You can, but you will need to call BA. For the trip to be valid, the length of the surface sector must be shorter than either of the flown journeys. If you want to fly from LHR to AAA and from BBB back to LHR, then the LHR-AAA and BBB-LHR distances must both be greater than the distance between AAA and BBB.
Q: Can I book my outbound flight at 355 days and call back to add the return booking?
A: Yes, but you will need to call BA. Once availability shows, you can call to add the return leg – the BA policy is to waive the £35 change fee per passenger if the return was beyond the booking window when you booked the outbound, i.e. that you booked your outbound leg when seats became available at T-355.
For example: If you booked your outbound at T-355 and called later to add the return leg the change fee would be waived. If you booked your outbound at T-50 and then booked the return for T-60 a few days later, the fee will not be waived.
Important update, posted by cbagent on 12 Feb 2018:
If adding the return sector to an existing one-way Amex 241 where the inbound dates were out of range at time of booking, it is now possible to book the flights online as a new one way Avios booking then call BA UK office when open.
Half of the Avios on this new booking will then be refunded to reflect Amex voucher use. The benefit of this is that there is no need to try calling open BA office in the early hours of the morning and the downside is the itinerary will be ticketed as two one way bookings. In addition the Avios balance must be high enough to take a debit of double the required Avios albeit for a relatively short time. May be of use for some people. Note: you are strongly advised not to use this new method of booking two separate one ways if going to the US/Canada. When booking as two separate bookings and having the 2-4-1 applied across both is that taxes/charges/fees are not recalculated when the voucher is applied across to the second booking. Sometimes this will work out well for you (bookings exHKG for example), but for exUS or exCA bookings it is not recommended at all since exUS/CA taxes/fees/charges are very high. As an example, using the two separate bookings method on a LHR-JFK booking in J or F for two people would cost you about £480 more that the old method of calling and adding the inbound to an existing booking. Please see post 965 here for more information.
Important update, posted by DeathSlam on 8 Feb 2024:
From 7th December 2022 it is now possible to use Amex 241 vouchers on Aer Lingus and Iberian flights.
https://mediacentre.britishairways.c.../details/14362
Q: As redemption seats are released at midnight GMT, what is the best way to secure them? There is no guarantee they will be available when the BA office opens in the morning!
A: Call a BA office that is open at midnight GMT. You will then be able to make the booking without waiting for your local office to open. Depending on timezone, Japan, Hong Kong and even the USA are frequently contacted for this purpose.
Q: I made a one-way booking using a voucher and have already completed the travel on that booking. Can I now add an inbound flight to the booking to make use of the voucher?
A: No.
Q: Does cancelling my BA American Express card mean I will lose the voucher? Does downgrading my BA American Express Premium Plus card to the free card mean I will lose my voucher?
A: No. Contrary to what American Express will tell you, you will keep the voucher if you cancel the card entirely, and similarly your voucher will retain its two year validity if you downgrade from the Premium Plus card to the free card. Remember though that you will need to pay the taxes and fees on an American Express card, so it may be worth asking to downgrade the Premium Plus to the free card for this purpose if you don’t hold another Amex.
Q: If I cancel my 2-4-1 booking, will I get the voucher back?
A: Yes, the voucher will appear in your BAEC some time after cancellation along with your Avios. The voucher will retain the same expiry date.
Q: If I cancel my BA Amex after making a 2-4-1 booking, and later cancel the booking, will I get the voucher back?
A: Collective forum experience would lend us to believe that in this situation you would receive the voucher back, as the voucher is credited to your BAEC account and there would be no way for it to know that you had subsequently cancelled your card. The expiry date of the voucher will remain the same.
Q: If I have already used a 2-4-1 voucher, can I still find out what its expiry date is?
A: Yes. Log in to your BAEC account, and then go to the eVouchers page. This will list the details of all relevant vouchers. The details include the expiry date of each voucher, and for vouchers that have been used, the reference of the booking on which it has been used, so that you can see which voucher was used on which booking.
Q: There is one redemption seat available on the route I want. If I use the voucher, will it book a second seat for me automatically?
A: No. The voucher makes use of existing availability, so to book travel for two passengers there must be a minimum of two redemption seats available on the flight.
Q: Availability on BA is really poor. Can I book a codeshare flight?
A: No. The terms of the voucher state that the booking is restricted to BA metal. You should be able to secure availability at T-355 days, as BA release two Club World seats for all flights at this point.
Q: Can I use a Gold Upgrade for Two voucher in conjunction with my voucher?
A: Yes. You will need to call BA to make the booking.
Q: Can I use a Joker in conjunction with my voucher?
A: Yes. You will need to call BA to make the booking.
Q: Can I fly mixed class bookings using the voucher?
A: Yes, however all companions on the booking must fly the same cabin. This means you could fly First outbound and Club World inbound together using the voucher, but you cannot have one passenger in Club World and another in World Traveller Plus on the same leg of the booking.
Q: Can I book myself on one flight and my companion on the next flight?
A: No. You must fly on the same flights, in the same cabin. This also applies to all four passengers if the booking has been made by a Premium Plus Cardmember using two vouchers in the same booking.
Q: I’ve booked in Club World and seats in First have opened up. Can I rebook in First?
A: Yes. You will need to call BA to do this, and the standard BA change fee of £35 will apply along with the Avios difference between cabins.
Q: I booked two regular redemption seats in Club World. Can I retrospectively apply the voucher to my booking and get half the Avios back?
A: No. You will need to cancel and rebook, as you need to apply the voucher at the time of booking. As per standard redemption procedures, there is no guarantee the seats will be re-released for you to book, so cancellation is at your own risk.
Q: I’ve read lots of stories that those travelling on 2-4-1 vouchers are prioritised for downgrades. Should I be worried?
A: Downgrades are very infrequent and while there are stories of this happening, you shouldn’t worry that this will happen to you. BA have a number of strategies for overbooking situations and the likelihood of your flight being overbooked, let alone you receiving a downgrade or being denied boarding, is very low.
Q: Can I use a Lloyds Upgrade Voucher in conjunction with my 2-4-1?
A: No. The two vouchers are mutually exclusive.
Q: What is the best strategy to use the voucher and get the flights I want?
A: Flexibility. Being open to arrival airport, dates, and booking as far in advance as possible will all help your chances of booking the trip you want. Travelling midweek and during school term time will also lend itself to more availability.
Q: Can I make a 2-4-1 booking before the voucher expires, but actually fly after the voucher's expiry date?
A: Sort of. In short, you must book and fly the outbound leg before the expiry date. Your return leg(s) can take place after the voucher's expiry date passes.
Q: Do I have to return during the lifetime of the voucher?
A: Although your outbound journey must be completed before the voucher expires, you are free to return any time afterwards (within the limit of the validity of the ticket, which is normally one year from the date of outbound travel).
Q: I have a joint card with someone else, but the voucher has been issued in their name instead of mine, even though I did most of the spending on the card.
A: The voucher is issued in the name of the main Cardmember, regardless of who spends the most on the card.
Q: My Companion can no longer travel with me. Can I amend the name of my Companion on my 2-4-1 booking?
A: No. You will need to cancel the booking in its entirety, wait for the voucher and Avios to re-appear in your account, and create a new booking using the new Companion's details. There is no guarantee that the previous redemption seats you were booked into will reappear in the inventory, so this is at your own risk.
Q: I am a member of a Household Account. What are the rules around my companion travelling with me when this is the case?
A: The voucher terms state that, where you (as the Cardmember who earned the 2-4-1 voucher) are already part of a BA Household Account, the cardmember who travels with you must also be a member of the same Household Account. This is because Members of a Household Account cannot redeem their Avios for anyone outside the Household Account (members of the Family and Friends List are within the Household Account for these purposes). If this is problematic, there are a few ways to resolve this issue:
- Add your companion to your Household Account. It should be noted that Household Accounts can have a maximum of seven members at any one time, and can only be changed every six months. Your companion must also live at the same address as you for this to be an option.
- Add your companion to your Household Account's Family and Friends List. Once you have a Household Account, you can create a list of family and friends, so you can spend your Avios on people outside the group and, most importantly, on people who do not share the same address as you. You can nominate up to five people on your Family and Friends List, and you can access your Family and Friends list after you have logged into your online Executive Club account at ba.com. From here you can easily add individuals to your list – simply follow the on-screen instructions.
- You withdraw from your Household Account. You may wish to note that Household Accounts can only be changed every six months.
A: Your spend will count towards the Premium Plus target of £10,000.
Q: If I upgrade my Amex from the free to the Premium Plus card after earning a "Basic" voucher, is my voucher upgraded?
A: No. You can only earn one voucher per card year. If you have had a basic voucher issued already, it won't be swapped for anything and you'll have to wait until your next card year.
Q: I've earned my voucher on the Premium Plus card. If I subsequently downgrade the card, does it retain its two-year validity?
A: Yes. At the point the voucher appears in your BAEC account, the validity and expiry date will not change.
Q: I've upgraded / downgraded my card. How do I know what terms apply to my vouchers?
A: The voucher name in the Executive Club account can be used to understand this:
- BA American Express Companion Voucher: Issued before 1 September 2021 (termed Legacy in this Wiki)
- BA American Express Credit Card Companion Voucher: Issued after 1 September 2021 (termed Revised in this Wiki) for spend on a Classic / free card. Can only be used for economy cabins.
- BA American Express Premium Plus Companion Voucher: Issued after 1 September 2021 (termed Revised in this Wiki) for spend on a Premium Plus card. Can be used for all cabins.
A: Yes. If you are holding multiple Legacy vouchers earned using a Premium Plus card or multiple Revised vouchers (earned using any card), you can use two vouchers to book for four people travelling together (including yourself), paying the Avios for two people and the taxes, fees and charges for four. If you want to book this on ba.com, you must check for availability for four passengers.
Questions?
This Wiki answers most commonly asked questions about the Voucher, but is not by any means an exhaustive list. Do post in the thread if you have any other questions or queries.
Related topics
Community experiences using companion vouchers
ENDS
BA American Express companion voucher | master thread
Feb 2, 2022, 10:10 am
#631
Join Date: Jun 2021
Posts: 72
Ive told them the urgency as I want to redeem it soon.
Feb 6, 2022, 6:16 pm
#632
Join Date: Feb 2022
Programs: BA
Posts: 5
Re-issue and Usage of Companion Ticket
Apologies in advance … I am a newbie on this forum and just wanted some confirmation that I am on the right track. I have a 241 voucher which is due to expire on the 19th Feb 2022. From reading the previous posts, my understanding is that I will not lose this voucher, providing I make a booking using the voucher, then cancel the booking within 24hours. This will give me a refund by means of a FTV and the 241 will be reinstated for a period of 12 months from the date of the cancelled booking. Is this correct?
If that is the case, can you further advise me on the following? Last month I booked a long haul flight for March 2022 using another 241 voucher (I was unaware of the cancellation trick until today … doah!) If I am fortunate enough to get the Feb 2022 voucher extended, do you think it would be possible to amend my March booking using the Feb voucher, as the one that I used has an expiry in 2023?
Any advice would be gratefully received.
If that is the case, can you further advise me on the following? Last month I booked a long haul flight for March 2022 using another 241 voucher (I was unaware of the cancellation trick until today … doah!) If I am fortunate enough to get the Feb 2022 voucher extended, do you think it would be possible to amend my March booking using the Feb voucher, as the one that I used has an expiry in 2023?
Any advice would be gratefully received.
Feb 6, 2022, 11:52 pm
#633
Join Date: Jan 2013
Location: UK
Programs: BA Gold, Hilton Diamond
Posts: 804
Apologies in advance … I am a newbie on this forum and just wanted some confirmation that I am on the right track. I have a 241 voucher which is due to expire on the 19th Feb 2022. From reading the previous posts, my understanding is that I will not lose this voucher, providing I make a booking using the voucher, then cancel the booking within 24hours. This will give me a refund by means of a FTV and the 241 will be reinstated for a period of 12 months from the date of the cancelled booking. Is this correct?
If that is the case, can you further advise me on the following? Last month I booked a long haul flight for March 2022 using another 241 voucher (I was unaware of the cancellation trick until today … doah!) If I am fortunate enough to get the Feb 2022 voucher extended, do you think it would be possible to amend my March booking using the Feb voucher, as the one that I used has an expiry in 2023?
Any advice would be gratefully received.
If that is the case, can you further advise me on the following? Last month I booked a long haul flight for March 2022 using another 241 voucher (I was unaware of the cancellation trick until today … doah!) If I am fortunate enough to get the Feb 2022 voucher extended, do you think it would be possible to amend my March booking using the Feb voucher, as the one that I used has an expiry in 2023?
Any advice would be gratefully received.
Currently if you get an FTV, the trip has to be completed by September 2023. So the validity of your soon to expire voucher will be extending to that date using the current method of booking a cheap domestic flight, wait 24 hours, get FTV.
In relation to your second question, some people have reported here that they have successfully swapped vouchers. You do have to ring BA and need a sympathetic agent since they are not obliged to do this for you.
Feb 7, 2022, 3:53 am
#634
Join Date: Mar 2017
Location: Lincolnshire, UK
Programs: BA GGL - maybe only briefly!
Posts: 1,378
Apologies in advance … I am a newbie on this forum and just wanted some confirmation that I am on the right track. I have a 241 voucher which is due to expire on the 19th Feb 2022. From reading the previous posts, my understanding is that I will not lose this voucher, providing I make a booking using the voucher, then cancel the booking within 24hours. This will give me a refund by means of a FTV and the 241 will be reinstated for a period of 12 months from the date of the cancelled booking. Is this correct?
No - that is not how it works. You book a trip with your soon-to-expire 241, then you request an Future Travel Voucher (FTV). Within 24 hrs is irrelevant - you are not cancelling the trip for a refund. The FTV is, essentially, the existing booking put on hold with everything kept by BA and held in credit. You do not get any refund, or have the 241 returned with an extension. You can use that credit (including the embedded 241) at any time up until Sep 23.
Feb 7, 2022, 5:00 am
#635
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,111
Apologies in advance … I am a newbie on this forum and just wanted some confirmation that I am on the right track. I have a 241 voucher which is due to expire on the 19th Feb 2022. From reading the previous posts, my understanding is that I will not lose this voucher, providing I make a booking using the voucher, then cancel the booking within 24hours. This will give me a refund by means of a FTV and the 241 will be reinstated for a period of 12 months from the date of the cancelled booking. Is this correct?.
Be aware that once you have booked and then cancelled for a FTV the cash/avios are held within the FTV and not returned to you. You will have to call in to reuse the FTV in the future and the same two people need to travel in the future once you choose to reactive the 241 booking.
Feb 7, 2022, 11:06 am
#636
Join Date: Jul 2019
Programs: BAEC Bronze, Mucci recipient
Posts: 1,786
Apologies in advance … I am a newbie on this forum and just wanted some confirmation that I am on the right track. I have a 241 voucher which is due to expire on the 19th Feb 2022. From reading the previous posts, my understanding is that I will not lose this voucher, providing I make a booking using the voucher, then cancel the booking within 24hours. This will give me a refund by means of a FTV and the 241 will be reinstated for a period of 12 months from the date of the cancelled booking. Is this correct?
If that is the case, can you further advise me on the following? Last month I booked a long haul flight for March 2022 using another 241 voucher (I was unaware of the cancellation trick until today … doah!) If I am fortunate enough to get the Feb 2022 voucher extended, do you think it would be possible to amend my March booking using the Feb voucher, as the one that I used has an expiry in 2023?
Any advice would be gratefully received.
If that is the case, can you further advise me on the following? Last month I booked a long haul flight for March 2022 using another 241 voucher (I was unaware of the cancellation trick until today … doah!) If I am fortunate enough to get the Feb 2022 voucher extended, do you think it would be possible to amend my March booking using the Feb voucher, as the one that I used has an expiry in 2023?
Any advice would be gratefully received.
Although you can immediately cancel in exchange for the FTV it is better to wait until 24 hours have elapsed. Also do not cancel using MMB, go instead to the Coronavirus help pages at BA and key in your booking reference that results when you first book using the 2-4-1 in the usual way
You will receive a separate email with 2 voucher numbers beginning 125 which is the FTV. You need to keep this email safe as together with your original booking reference this is your only record of your FTV. So you should also keep a note of the original booking as that will tell you how much cash and Avios you paid . You need to call BA to redeem the FTV bearing in mind that all travel must be completed by the end of Sep 2023. It is not like the normal 2-4-1 which allows inbound travel to be beyond voucher expiry
Also as noted above the passengers are tied in - you cannot change them.
You need to kee
Feb 7, 2022, 1:14 pm
#637
Join Date: Aug 2017
Programs: BAEC, EK, VS FC
Posts: 158
New version of Voucher
i am wondering if there is any evidence yet of the claimed improved availability of Reward Flights in Club using the post September 21 vouchers?
Also if you can find any, can they still be used to book F?
thanks
AMLB
i am wondering if there is any evidence yet of the claimed improved availability of Reward Flights in Club using the post September 21 vouchers?
Also if you can find any, can they still be used to book F?
thanks
AMLB
Feb 7, 2022, 1:16 pm
#638
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,256
With voucher
Without voucher
Last edited by mikeyfly; Feb 7, 2022 at 1:21 pm
Feb 7, 2022, 2:30 pm
#639
Join Date: Aug 2017
Programs: BAEC, EK, VS FC
Posts: 158
Feb 10, 2022, 11:01 am
#640
Join Date: Feb 2022
Programs: BA
Posts: 5
Re-issue and Usage of Companion Ticket
Many thanks to everyone who posted in response to my enquiry.
I am delighted to confirm that I was able to make a booking using my companion voucher, then after waiting a day and a half, I cancelled same and received a FTV. The companion voucher which was due to expiry 19th Feb 2022 was subsequently extended and I have now booked flights to Chile for next January.
Perhaps the most frustrating part of the process was trying to get through to someone at BA. Yesterday there was a clinch with their system and once I got through they were unable to change my booking. Today, I foolishly phoned using the prefix 0844 ... number, which unknown to me cost 72p per minute. Over a half hour later my mobile cut off, as I had reached my spending cap. It was only then that I realised my schoolboy error.
I subsequently phoned back on the prefix 0344 ... number and once I got through was placed on hold for 1 hour and 46 minutes, before being cut off!!! Undeterred I phoned back again. 1 hour and 17 minutes later my call was answered and I was able to make my booking within a matter of minutes.
I appreciate that this may well be a busy time for BA, however they need to urgently look at their woeful level of customer care. I would like to rant further ... but I'm sure you get the idea.
Thanks again to all who assisted.
I am delighted to confirm that I was able to make a booking using my companion voucher, then after waiting a day and a half, I cancelled same and received a FTV. The companion voucher which was due to expiry 19th Feb 2022 was subsequently extended and I have now booked flights to Chile for next January.
Perhaps the most frustrating part of the process was trying to get through to someone at BA. Yesterday there was a clinch with their system and once I got through they were unable to change my booking. Today, I foolishly phoned using the prefix 0844 ... number, which unknown to me cost 72p per minute. Over a half hour later my mobile cut off, as I had reached my spending cap. It was only then that I realised my schoolboy error.
I subsequently phoned back on the prefix 0344 ... number and once I got through was placed on hold for 1 hour and 46 minutes, before being cut off!!! Undeterred I phoned back again. 1 hour and 17 minutes later my call was answered and I was able to make my booking within a matter of minutes.
I appreciate that this may well be a busy time for BA, however they need to urgently look at their woeful level of customer care. I would like to rant further ... but I'm sure you get the idea.
Thanks again to all who assisted.
Feb 11, 2022, 6:00 am
#641
Join Date: Aug 2012
Programs: BA silver
Posts: 308
Ideas please
Tried unsuccessfully to call BA, so hoping some sages here can give me some guidance.
I have 3 Amex 241 vouchers as below;
1. Expires June 2022 and currently booked to go to LAX in May
2. Expires Dec 2022 unused
3. New style voucher expires 2024 unused
Wife and I have decided to cancel the LAX trip and instead take brother(+1) to JNB instead in Nov 2022. Reading this forum suggests old and new vouchers cannot be combined, impossible therefore to use vouchers 2&3 together for this.
If I cancelled voucher 1 for a FTV(which AIUI would extend its life), is there any reason I couldn't book using that plus voucher 2, as long as there's availability? If all that's possible can I do it all online or will I have to try get through to the call centre?
Thanks in advance for suggestions
I have 3 Amex 241 vouchers as below;
1. Expires June 2022 and currently booked to go to LAX in May
2. Expires Dec 2022 unused
3. New style voucher expires 2024 unused
Wife and I have decided to cancel the LAX trip and instead take brother(+1) to JNB instead in Nov 2022. Reading this forum suggests old and new vouchers cannot be combined, impossible therefore to use vouchers 2&3 together for this.
If I cancelled voucher 1 for a FTV(which AIUI would extend its life), is there any reason I couldn't book using that plus voucher 2, as long as there's availability? If all that's possible can I do it all online or will I have to try get through to the call centre?
Thanks in advance for suggestions
Feb 12, 2022, 4:20 pm
#642
Join Date: Feb 2022
Posts: 1
Missing Companion Voucher
Can you update here or PM me if you have any luck. Ive spoken to Exec Club 3 times this week on chat and they have a record of the times Im contacting about the same issue. Ive given them the date it was earned plus the certificate number for it and I can't can't understand what is taking them so long.
Ive told them the urgency as I want to redeem it soon.
Ive told them the urgency as I want to redeem it soon.
Feb 13, 2022, 2:56 am
#643
Join Date: Mar 2017
Location: Lincolnshire, UK
Programs: BA GGL - maybe only briefly!
Posts: 1,378
Tried unsuccessfully to call BA, so hoping some sages here can give me some guidance.
I have 3 Amex 241 vouchers as below;
1. Expires June 2022 and currently booked to go to LAX in May
2. Expires Dec 2022 unused
3. New style voucher expires 2024 unused
Wife and I have decided to cancel the LAX trip and instead take brother(+1) to JNB instead in Nov 2022. Reading this forum suggests old and new vouchers cannot be combined, impossible therefore to use vouchers 2&3 together for this.
If I cancelled voucher 1 for a FTV(which AIUI would extend its life), is there any reason I couldn't book using that plus voucher 2, as long as there's availability? If all that's possible can I do it all online or will I have to try get through to the call centre?
Thanks in advance for suggestions
I have 3 Amex 241 vouchers as below;
1. Expires June 2022 and currently booked to go to LAX in May
2. Expires Dec 2022 unused
3. New style voucher expires 2024 unused
Wife and I have decided to cancel the LAX trip and instead take brother(+1) to JNB instead in Nov 2022. Reading this forum suggests old and new vouchers cannot be combined, impossible therefore to use vouchers 2&3 together for this.
If I cancelled voucher 1 for a FTV(which AIUI would extend its life), is there any reason I couldn't book using that plus voucher 2, as long as there's availability? If all that's possible can I do it all online or will I have to try get through to the call centre?
Thanks in advance for suggestions
You can claim an FTV online, but when you come to re-book you have to do it on the phone. The FTV, from your LAX trip, will be in the original names, so that would be you and your wife again. You wouldn't be able to book using the other 241 voucher separately for 2 other people because you (or the voucher owner) has to be travelling on that booking.
Normally, you can book 4 people, using 2 companion vouchers - whether you can do that with one already in an FTV and use the other at the same time I don't know - you might have to call up and ask before you decide what to do.
If any of those 241s are in your wife's name, there could be another, more involved, cancellation and booking for FTV route.
Feb 13, 2022, 3:18 am
#644
Join Date: Aug 2012
Programs: BA silver
Posts: 308
What names are the (old) 241 vouchers in - all yours or is one in your wife's name?
You can claim an FTV online, but when you come to re-book you have to do it on the phone. The FTV, from your LAX trip, will be in the original names, so that would be you and your wife again. You wouldn't be able to book using the other 241 voucher separately for 2 other people because you (or the voucher owner) has to be travelling on that booking.
Normally, you can book 4 people, using 2 companion vouchers - whether you can do that with one already in an FTV and use the other at the same time I don't know - you might have to call up and ask before you decide what to do.
If any of those 241s are in your wife's name, there could be another, more involved, cancellation and booking for FTV route.
You can claim an FTV online, but when you come to re-book you have to do it on the phone. The FTV, from your LAX trip, will be in the original names, so that would be you and your wife again. You wouldn't be able to book using the other 241 voucher separately for 2 other people because you (or the voucher owner) has to be travelling on that booking.
Normally, you can book 4 people, using 2 companion vouchers - whether you can do that with one already in an FTV and use the other at the same time I don't know - you might have to call up and ask before you decide what to do.
If any of those 241s are in your wife's name, there could be another, more involved, cancellation and booking for FTV route.
Feb 13, 2022, 3:53 am
#645
Join Date: Jun 2004
Posts: 433
Thank You