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BA American Express companion voucher | master thread

Old Jan 1, 2021, 3:53 am
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Last edit by: DaveS
British Airways American Express Companion Voucher (2-4-1) Discussion and Wiki Thread



Summary
The British Airways American Express Companion Voucher entitles you to receive a second seat for a companion on the same flight as you and in the same cabin when you make a reward booking on a British Airways mainline flight with a BA prefixed flight number (but not on flights operated by franchisee, codeshare or alliance airlines). All youíll have to pay is the taxes, fees and charges for you and your companionís tickets. From July 2022 (for vouchers earned after 1 September 2021) a solo traveller can use a voucher to save 50% of the Avios required for a redemption.

The voucher is easy and straightforward to use. You as the cardholder may book a redemption ticket, paid for entirely in Avios, and you take a travel companion with you at no additional Avios cost. The usual taxes, fees and surcharges apply to both passengers, which must be paid for by the card holder.

New terms apply to vouchers earned after 1 September 2021. The notes below are marked "Legacy" and "Revised" to indicate where they differ. Some significant changes:
  • The term "Classic" is no longer applied to the free AmEx card, so the phrase "free" is used below to differentiate from the Premium Plus card.
  • Vouchers earned using a free card can only be used for redemptions in Economy.
  • The spend trigger to earn a voucher changed for the free card from £20k to £12k (£15,000 from November 1st 2024)

Standard Voucher Terms and Conditions (see https://www.britishairways.com/en-gb...amex-companion)
  • The voucher is valid for travel on BA operated flights with BA prefix only
  • [Legacy Vouchers Only] Valid towards return flights only, with the journey originating from and returning to your country of membership (with the exception of vouchers issued in the UK which may also be used for one-way travel)
  • Taxes, fees and surcharges apply to both the companion and the travelling Cardmember. The card holder will pay the cash supplement assessed for themselves and all others in the booking, using the credit card associated with the voucher
  • For Cardmembers who have multiple Legacy Premium Plus vouchers or multiple Revised (free or Premium Plus) vouchers in their account, combining two of the same type (Legacy or Revised) of voucher within a single booking is permitted, subject to redemption availability. This allows the travelling Cardmember to take three travel companions, paying the Avios price for two passengers. Taxes, fees and charges must be paid for all four passengers. A maximum of two vouchers can be used towards any single booking
  • The Cardmember can travel without the companion, however the companion cannot travel without the Cardmember
  • The Cardmember cannot cancel the companionís ticket to get the companion voucher back and still fly. In order to get the voucher back, the whole booking must be cancelled and re-booked for yourself, provided there is redemption availability
  • Cancelling a redemption booking does not guarantee the seat(s) will be released back into the award inventory
  • If the booking is cancelled at least 24 hours before the first flight, the Avios, taxes and fees will be refunded, plus the companion voucher. Generally the voucher and Avios will be refunded quite quickly, with the monetary components taking a few days longer. A cancellation fee will apply unless you are a BAEC GGL card holder
  • Tickets booked by phone need to be booked at least 48 hours in advance
  • Cardmembers must have accrued the Target within a 12-month period ending each year on the anniversary of their Promotion Commencement Date. Spend from the previous anniversary year will not be carried over
  • Spend towards the Voucher must be charged to the account before the anniversary date. Any spend on the Card made before the anniversary date but not charged to the account until after the anniversary date will not be counted
  • Companion Vouchers cannot be used in conjunction with any other promotion (This is the formal line, but in reality it can be used with GUF2 and Jokers)
  • If you (as the Cardmember who earned the Companion Voucher) are part of a BA Household Account, then both you and your companion must be members of the Household Account, or be on the 'Friends and Family' list that is attached to it
  • One Companion Voucher per main Cardmember per year

Frequently Asked Questions
Q: What is the British Airways American Express Companion Voucher?
A: The British Airways American Express Companion Voucher entitles you to receive a second seat for a companion on the same flight as you and in the same cabin when you make a reward booking on a British Airways mainline flight with a BA prefixed flight number (but not on flights operated by franchisee, codeshare or alliance airlines). All youíll have to pay is the taxes, fees and charges for you and your companionís tickets. A solo traveller can also use a Revised voucher to reduce the Avios component of a redemption by 50%.

Q: How do I qualify for the British Airways American Express Companion Voucher?
A: To qualify for your British Airways American Express Companion Voucher, you must reach the required spend threshold for your card, as shown below, within a 12-month period ending on the anniversary of the date of issue of your BA/AMEX Card. Please note that required spend does not include cash withdrawals, interest, balance transfers and fees.
  • Free: £12,000 (£15,000 from November 1st 2024)
  • Premium Plus: £10,000
Once you have reached the required spend threshold for your Card, you will automatically be sent your British Airways American Express Companion Voucher. Please note you are only entitled to one Companion Voucher per 12-month period, and required spend collected in one 12-month period cannot be carried over into the next 12-month period.

Q: Iíve hit my spend. When will the voucher show up?
A: Once you hit the target, you will receive an email congratulating you on the award of your voucher. It will show up quite prominently on your BAEC account home page after logging in. American Express directly states once a Card Member qualifies, we compile a list of eligible Card Members (monthly) and send it to British Airways (can take 3-5 days). British Airways advises the Card Member of their e-voucher / Companion Ticket via mail within 10-15 days.

The e-voucher / Companion Ticket shows online for a period of time to redeem, when the Card Member logs onto their Executive Club (Avios) account at ba.com.



Q: Where can I see my voucher?
A: Go to the BAEC website. At the top of the welcome page, it will appear under the heading "My eVouchers", looking like the image above. In addition, you can go to the eVouchers page, where you can see used and unused vouchers.

Q: How long is the voucher valid for?
A: When the voucher is earned on the BA Premium Plus American Express card, the voucher is valid for 24 months. When the voucher is earned the free BA American Express card, it is valid for 12 months. You must have booked and completed the whole of your outbound travel by the date the voucherís validity expires, and it cannot be extended under any circumstances. The longer validity of the Premium Plus voucher is often cited as a very good reason to pay the card fee (£250 as of July 2022).

Q: How do I get the most value from my voucher?
A: There is potential for you to save a substantial amount of Avios using the voucher, but its value to you is something only you can define. But in short, using the voucher for redemptions in First or Club World will maximise its value, as these naturally incur the highest redemption spend and will therefore save you the most Avios. Note that Revised vouchers earned using a free card only allow bookings in economy cabins.

Q: Can I use the voucher and part-pay with Avios?
A: The ticket itself must be paid for entirely with Avios. Taxes, surcharges and fees (the "cash component" of the ticket composed of these fees, which are charged on standard redemptions in any event) must be paid for using an American Express card, although not necessarily a British Airways one (this is stated in the Terms and Conditions, but any Amex works)

Q: How do I pay the taxes, surcharges and fees?
A: An American Express card must be used to settle the taxes, surcharges and fees for both passengers. The Terms and Conditions state you must use the same American Express card that the voucher was earned on to settle this payment, but in practice any American Express card can be used. You may not use a Visa, MasterCard or other payment form to settle these fees.

Q: Can I book an open-jaw trip using the voucher?
A: You can, but you will need to call BA. For the trip to be valid, the length of the surface sector must be shorter than either of the flown journeys. If you want to fly from LHR to AAA and from BBB back to LHR, then the LHR-AAA and BBB-LHR distances must both be greater than the distance between AAA and BBB.

Q: Can I book my outbound flight at 355 days and call back to add the return booking?
A: Yes, but you will need to call BA. Once availability shows, you can call to add the return leg Ė the BA policy is to waive the £35 change fee per passenger if the return was beyond the booking window when you booked the outbound, i.e. that you booked your outbound leg when seats became available at T-355.

For example: If you booked your outbound at T-355 and called later to add the return leg the change fee would be waived. If you booked your outbound at T-50 and then booked the return for T-60 a few days later, the fee will not be waived.

Important update, posted by cbagent on 12 Feb 2018:
If adding the return sector to an existing one-way Amex 241 where the inbound dates were out of range at time of booking, it is now possible to book the flights online as a new one way Avios booking then call BA UK office when open.

Half of the Avios on this new booking will then be refunded to reflect Amex voucher use. The benefit of this is that there is no need to try calling open BA office in the early hours of the morning and the downside is the itinerary will be ticketed as two one way bookings. In addition the Avios balance must be high enough to take a debit of double the required Avios albeit for a relatively short time. May be of use for some people. Note: you are strongly advised not to use this new method of booking two separate one ways if going to the US/Canada. When booking as two separate bookings and having the 2-4-1 applied across both is that taxes/charges/fees are not recalculated when the voucher is applied across to the second booking. Sometimes this will work out well for you (bookings exHKG for example), but for exUS or exCA bookings it is not recommended at all since exUS/CA taxes/fees/charges are very high. As an example, using the two separate bookings method on a LHR-JFK booking in J or F for two people would cost you about £480 more that the old method of calling and adding the inbound to an existing booking. Please see post 965 here for more information.

Important update, posted by DeathSlam on 8 Feb 2024:
From 7th December 2022 it is now possible to use Amex 241 vouchers on Aer Lingus and Iberian flights.
https://mediacentre.britishairways.c.../details/14362

Q: As redemption seats are released at midnight GMT, what is the best way to secure them? There is no guarantee they will be available when the BA office opens in the morning!
A: Call a BA office that is open at midnight GMT. You will then be able to make the booking without waiting for your local office to open. Depending on timezone, Japan, Hong Kong and even the USA are frequently contacted for this purpose.

Q: I made a one-way booking using a voucher and have already completed the travel on that booking. Can I now add an inbound flight to the booking to make use of the voucher?
A: No.

Q: Does cancelling my BA American Express card mean I will lose the voucher? Does downgrading my BA American Express Premium Plus card to the free card mean I will lose my voucher?
A: No. Contrary to what American Express will tell you, you will keep the voucher if you cancel the card entirely, and similarly your voucher will retain its two year validity if you downgrade from the Premium Plus card to the free card. Remember though that you will need to pay the taxes and fees on an American Express card, so it may be worth asking to downgrade the Premium Plus to the free card for this purpose if you donít hold another Amex.

Q: If I cancel my 2-4-1 booking, will I get the voucher back?
A: Yes, the voucher will appear in your BAEC some time after cancellation along with your Avios. The voucher will retain the same expiry date.

Q: If I cancel my BA Amex after making a 2-4-1 booking, and later cancel the booking, will I get the voucher back?
A: Collective forum experience would lend us to believe that in this situation you would receive the voucher back, as the voucher is credited to your BAEC account and there would be no way for it to know that you had subsequently cancelled your card. The expiry date of the voucher will remain the same.

Q: If I have already used a 2-4-1 voucher, can I still find out what its expiry date is?
A: Yes. Log in to your BAEC account, and then go to the eVouchers page. This will list the details of all relevant vouchers. The details include the expiry date of each voucher, and for vouchers that have been used, the reference of the booking on which it has been used, so that you can see which voucher was used on which booking.

Q: There is one redemption seat available on the route I want. If I use the voucher, will it book a second seat for me automatically?
A: No. The voucher makes use of existing availability, so to book travel for two passengers there must be a minimum of two redemption seats available on the flight.

Q: Availability on BA is really poor. Can I book a codeshare flight?
A: No. The terms of the voucher state that the booking is restricted to BA metal. You should be able to secure availability at T-355 days, as BA release two Club World seats for all flights at this point.

Q: Can I use a Gold Upgrade for Two voucher in conjunction with my voucher?
A: Yes. You will need to call BA to make the booking.

Q: Can I use a Joker in conjunction with my voucher?
A: Yes. You will need to call BA to make the booking.

Q: Can I fly mixed class bookings using the voucher?
A: Yes, however all companions on the booking must fly the same cabin. This means you could fly First outbound and Club World inbound together using the voucher, but you cannot have one passenger in Club World and another in World Traveller Plus on the same leg of the booking.

Q: Can I book myself on one flight and my companion on the next flight?
A: No. You must fly on the same flights, in the same cabin. This also applies to all four passengers if the booking has been made by a Premium Plus Cardmember using two vouchers in the same booking.

Q: Iíve booked in Club World and seats in First have opened up. Can I rebook in First?
A: Yes. You will need to call BA to do this, and the standard BA change fee of £35 will apply along with the Avios difference between cabins.

Q: I booked two regular redemption seats in Club World. Can I retrospectively apply the voucher to my booking and get half the Avios back?
A: No. You will need to cancel and rebook, as you need to apply the voucher at the time of booking. As per standard redemption procedures, there is no guarantee the seats will be re-released for you to book, so cancellation is at your own risk.

Q: Iíve read lots of stories that those travelling on 2-4-1 vouchers are prioritised for downgrades. Should I be worried?
A: Downgrades are very infrequent and while there are stories of this happening, you shouldnít worry that this will happen to you. BA have a number of strategies for overbooking situations and the likelihood of your flight being overbooked, let alone you receiving a downgrade or being denied boarding, is very low.

Q: Can I use a Lloyds Upgrade Voucher in conjunction with my 2-4-1?
A: No. The two vouchers are mutually exclusive.

Q: What is the best strategy to use the voucher and get the flights I want?
A: Flexibility. Being open to arrival airport, dates, and booking as far in advance as possible will all help your chances of booking the trip you want. Travelling midweek and during school term time will also lend itself to more availability.

Q: Can I make a 2-4-1 booking before the voucher expires, but actually fly after the voucher's expiry date?
A: Sort of. In short, you must book and fly the outbound leg before the expiry date. Your return leg(s) can take place after the voucher's expiry date passes.

Q: Do I have to return during the lifetime of the voucher?
A: Although your outbound journey must be completed before the voucher expires, you are free to return any time afterwards (within the limit of the validity of the ticket, which is normally one year from the date of outbound travel).

Q: I have a joint card with someone else, but the voucher has been issued in their name instead of mine, even though I did most of the spending on the card.
A: The voucher is issued in the name of the main Cardmember, regardless of who spends the most on the card.

Q: My Companion can no longer travel with me. Can I amend the name of my Companion on my 2-4-1 booking?
A: No. You will need to cancel the booking in its entirety, wait for the voucher and Avios to re-appear in your account, and create a new booking using the new Companion's details. There is no guarantee that the previous redemption seats you were booked into will reappear in the inventory, so this is at your own risk.

Q: I am a member of a Household Account. What are the rules around my companion travelling with me when this is the case?
A: The voucher terms state that, where you (as the Cardmember who earned the 2-4-1 voucher) are already part of a BA Household Account, the cardmember who travels with you must also be a member of the same Household Account. This is because Members of a Household Account cannot redeem their Avios for anyone outside the Household Account (members of the Family and Friends List are within the Household Account for these purposes). If this is problematic, there are a few ways to resolve this issue:
  • Add your companion to your Household Account. It should be noted that Household Accounts can have a maximum of seven members at any one time, and can only be changed every six months. Your companion must also live at the same address as you for this to be an option.
  • Add your companion to your Household Account's Family and Friends List. Once you have a Household Account, you can create a list of family and friends, so you can spend your Avios on people outside the group and, most importantly, on people who do not share the same address as you. You can nominate up to five people on your Family and Friends List, and you can access your Family and Friends list after you have logged into your online Executive Club account at ba.com. From here you can easily add individuals to your list Ė simply follow the on-screen instructions.
  • You withdraw from your Household Account. You may wish to note that Household Accounts can only be changed every six months.
Q: If I upgrade my Amex from the free to the Premium Plus card before earning the voucher, does my spend count towards a £10,000 target or the old £20,000 target?
A: Your spend will count towards the Premium Plus target of £10,000.

Q: If I upgrade my Amex from the free to the Premium Plus card after earning a "Basic" voucher, is my voucher upgraded?
A: No. You can only earn one voucher per card year. If you have had a basic voucher issued already, it won't be swapped for anything and you'll have to wait until your next card year.

Q: I've earned my voucher on the Premium Plus card. If I subsequently downgrade the card, does it retain its two-year validity?
A: Yes. At the point the voucher appears in your BAEC account, the validity and expiry date will not change.

Q: I've upgraded / downgraded my card. How do I know what terms apply to my vouchers?
A: The voucher name in the Executive Club account can be used to understand this:
  • BA American Express Companion Voucher: Issued before 1 September 2021 (termed Legacy in this Wiki)
  • BA American Express Credit Card Companion Voucher: Issued after 1 September 2021 (termed Revised in this Wiki) for spend on a Classic / free card. Can only be used for economy cabins.
  • BA American Express Premium Plus Companion Voucher: Issued after 1 September 2021 (termed Revised in this Wiki) for spend on a Premium Plus card. Can be used for all cabins.
Q: I want to use two vouchers at the same time for four people to travel together. Can I book this on ba.com?
A: Yes. If you are holding multiple Legacy vouchers earned using a Premium Plus card or multiple Revised vouchers (earned using any card), you can use two vouchers to book for four people travelling together (including yourself), paying the Avios for two people and the taxes, fees and charges for four. If you want to book this on ba.com, you must check for availability for four passengers.


Questions?
This Wiki answers most commonly asked questions about the Voucher, but is not by any means an exhaustive list. Do post in the thread if you have any other questions or queries.


Related topics
Community experiences using companion vouchers

ENDS


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BA American Express companion voucher | master thread

Old Feb 17, 2021, 10:20 am
  #136  
 
Join Date: Dec 2010
Location: London
Programs: BA Lifetime Gold(twice), Hilton Diamond
Posts: 682
So rusty re flying, I have forgotten things I used to know.
I have booked outbound CW using wife's 241, so ticketed in her BAEC account. I intend to phone before midnight 355 days out to add our return :-
1. Does it matter that I 'do the 'phoning to add the return to a booking in her BAEC acc't (she will be grumpy at midnight) ?
2. If I 'phone the Gold line will it automatically knock through to India or Japan or somewhere equally helpful ?
3. My Amex was used for the outbound but has since been blocked (lost by the other pax). Will it work on the 'phone adding the inbound on a new Amex card, same acc't but diff card number?
Thanks.
'andad is offline  
Old Feb 17, 2021, 10:43 am
  #137  
 
Join Date: Jan 2013
Location: UK
Programs: BA Gold, Hilton Diamond
Posts: 846
Originally Posted by 'andad
So rusty re flying, I have forgotten things I used to know.
I have booked outbound CW using wife's 241, so ticketed in her BAEC account. I intend to phone before midnight 355 days out to add our return :-
1. Does it matter that I 'do the 'phoning to add the return to a booking in her BAEC acc't (she will be grumpy at midnight) ?
2. If I 'phone the Gold line will it automatically knock through to India or Japan or somewhere equally helpful ?
3. My Amex was used for the outbound but has since been blocked (lost by the other pax). Will it work on the 'phone adding the inbound on a new Amex card, same acc't but diff card number?
Thanks.
Based on my previous experience
1. They will want to speak to the voucher holder, so grumpy other half will have to speak to them to confirm details and then you can take over to sort the booking.
2. Gold line does not help since technically it is closed and so you have to ring the international number even though sometimes it goes to the UK call centre after you get through!!!
3. Sorry, not sure about this one.
Dselvan is online now  
Old Feb 17, 2021, 12:18 pm
  #138  
 
Join Date: Mar 2017
Location: Lincolnshire, UK
Programs: BA GGL - maybe only briefly!
Posts: 1,386
Originally Posted by 'andad
So rusty re flying, I have forgotten things I used to know.
I have booked outbound CW using wife's 241, so ticketed in her BAEC account. I intend to phone before midnight 355 days out to add our return :-
1. Does it matter that I 'do the 'phoning to add the return to a booking in her BAEC acc't (she will be grumpy at midnight) ?
2. If I 'phone the Gold line will it automatically knock through to India or Japan or somewhere equally helpful ?
3. My Amex was used for the outbound but has since been blocked (lost by the other pax). Will it work on the 'phone adding the inbound on a new Amex card, same acc't but diff card number?
Thanks.
1. Generally not, as you are one of the travellers. But you can also be named as a third party nominee on her account so that you can manage it directly. We did the same, booked the outbound online with my partner's voucher and I did all the legwork thereafter including rebookings, re-routings and eventually cancellation myself. Equally, you could book the return online if you want and then call up to have it vouchered in the morning. This may not be the best plan if you are going west, but usually better in taxes if you are going east.
2. You need to call an office that is open at the time - although as said, you will be put through to a 24hr call centre.
3. Fine - in the same way as your Amex was used against her voucher in the first place. We have also changed a booking where the refund went back to a closed card and the new fees were paid on a different card altogether - albeit still an Amex.
vintagepilot is offline  
Old Feb 17, 2021, 4:03 pm
  #139  
 
Join Date: Dec 2010
Location: London
Programs: BA Lifetime Gold(twice), Hilton Diamond
Posts: 682
Originally Posted by vintagepilot
1. Generally not, as you are one of the travellers. But you can also be named as a third party nominee on her account so that you can manage it directly. We did the same, booked the outbound online with my partner's voucher and I did all the legwork thereafter including rebookings, re-routings and eventually cancellation myself. Equally, you could book the return online if you want and then call up to have it vouchered in the morning. This may not be the best plan if you are going west, but usually better in taxes if you are going east.
2. You need to call an office that is open at the time - although as said, you will be put through to a 24hr call centre.
3. Fine - in the same way as your Amex was used against her voucher in the first place. We have also changed a booking where the refund went back to a closed card and the new fees were paid on a different card altogether - albeit still an Amex.
Thank you very much, Dselvan too, for your help.
I think I will still 'phone as I really want those 2 CW seats on a certain date. I seen available seats disappear at midnight +seconds, to someone with presumably a faster computer processor than my tiring Mac.
'andad is offline  
Old Feb 18, 2021, 7:33 am
  #140  
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Join Date: Mar 2010
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Agreeable email from BAEC this morning ...

Great news - we’ve added an extra six months to any Companion Vouchers you’ve earned through your British Airways American Expressģ Card that were due to expire before 31 December 2021. This also includes any new Companion Vouchers that are earned during this period, so you’ll now have more chance to enjoy them.
Already showing in my BAEC Account, now all I need is the chance to use both of them!
(Expiry now Feb and Mar 2022.)
bakera likes this.
T8191 is offline  
Old Feb 21, 2021, 1:40 am
  #141  
 
Join Date: Feb 2021
Programs: BA Silver, IHG Gold
Posts: 14
Bit of a complicated case this everyone!
Planning to book 4 reward seats LHR-DEL-LHR using 1 AMEX 241 and rest points.
We will all fly out together. My question is can I change only my (card holder) inbound leg whilst still allowing the rest (3) of my family to fly at the later original inbound date?
Or does this go against the Q: Can I book myself on one flight and my companion on the next flight?
A: No. You must fly on the same flights, in the same cabin. This also applies to all four passengers if the booking has been made by a Premium Plus Cardmember using two vouchers in the same booking.

Issue is that I need to come back home early whereas the rest of family wants to stay for a few more weeks.
kayess5 is offline  
Old Feb 21, 2021, 1:47 am
  #142  
 
Join Date: Mar 2005
Location: England
Programs: BAEC: Bronze; Marriott: Gold
Posts: 398
Kudos to the BA Warrington team.

last night I called the US line to add the return keg to my 241 to PUJ. I called at 23:48. The call was answered and I cleared security by 23:50. I did not have to explain anything to the agent as he instantly asked “are you calling to add the return leg to your PUJ trip”. I was actually a little embarrassed that I’d called too early and offered to call back closer to midnight. The agent told me that it was ok as their SOP was to accept calls from 23:50. If I’d have got through any earlier then I would have been asked to call back. I had a good 9 minute chat with the agent, who explained that US calls are routed through to Warrington until 1am. About 30 seconds to midnight the agent stopped me and said that he was now going to clock watch. I could hear him click the refresh button at midnight followed by a joyful “we’ve got them” as he secured the seats. Really fantastic service.
bakera is offline  
Old Feb 21, 2021, 2:08 am
  #143  
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Join Date: Apr 2012
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Posts: 43,747
Originally Posted by kayess5
Bit of a complicated case this everyone!
Planning to book 4 reward seats LHR-DEL-LHR using 1 AMEX 241 and rest points.
We will all fly out together. My question is can I change only my (card holder) inbound leg whilst still allowing the rest (3) of my family to fly at the later original inbound date?
Or does this go against the Q: Can I book myself on one flight and my companion on the next flight?
A: No. You must fly on the same flights, in the same cabin. This also applies to all four passengers if the booking has been made by a Premium Plus Cardmember using two vouchers in the same booking.

Issue is that I need to come back home early whereas the rest of family wants to stay for a few more weeks.
I donít see how this would work. Everyone on the same booking needs to be on the same flights. You could split the booking to take yourself off, but assuming you are the 241 holder that would mean it would no longer apply to the other three anymore.
KARFA is online now  
Old Feb 21, 2021, 4:48 am
  #144  
 
Join Date: Jan 2013
Programs: Ba exec blue
Posts: 60
Flight cancelled - refunded 2-4-1 but no 6 mth extension

Hi all

So I was a premium plus member a two years ago (now bakc to standard).
During that time I earned a 2-4-1 voucher which was issued 18 May 2019 and has an expiry of 18th Nov 2021, I used this voucher to book a flight to Beijing in April 1st 21.

The flight has been cancelled and I've received my refund, my credited avios and my 2-4-1 voucher.
However, I noticed that a recent announcement was that 2-4-1 vouchers expiring this year would be extended by another 6 months.

When my 2-4-1 voucher was re-credited it still has the Expiry of 18th Nov 21, when I was hoping it was 18th May 22 (with another 6 mth extension).

Is my understanding correct (my other half is a premium plus card holder and his voucher has been extended into 22 already)?
Has it not been extended because I'm no longer a premium plus but standard ba amex holder now?

Any advice much appreciated.
Papereyes is offline  
Old Feb 21, 2021, 6:12 am
  #145  
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Originally Posted by Papereyes
When my 2-4-1 voucher was re-credited it still has the Expiry of 18th Nov 21, when I was hoping it was 18th May 22 (with another 6 mth extension).
How long ago did was the voucher put back into your account? Have you checked its expiry date in the last couple of days? Have you looked specifically at the eVouchers page (not just your BAEC welcome page)?

If not, follow these instructions in the wikipost, which work for all eVouchers whether or not they've been used:
Q: If I have already used a 2-4-1 voucher, can I still find out what its expiry date is?
A: Yes. Log in to your BAEC account, and then go to the eVouchers page. This will list the details of all relevant vouchers. The details include the expiry date of each voucher, and for vouchers that have been used, the reference of the booking on which it has been used, so that you can see which voucher was used on which booking.
Globaliser is offline  
Old Feb 21, 2021, 9:07 am
  #146  
 
Join Date: Dec 2010
Location: London
Programs: BA Lifetime Gold(twice), Hilton Diamond
Posts: 682
More kudos to Warrington team.
I calld the UK Gold line at 23.50 and after a couple of knock-ons (via U.S. I think) and repeated Covid messages, book with confidence etc, Warrington answered. Told the agent that I wanted to add the return to a 241 booking, and seconds before midnight my 'phone died. Panic, as by the time I could have got through the standard messages again I could have lost the 2 CW seats. A couple of minutes after 00.00 he 'phoned back on the landline, had knabbed the seats, and all done. Excellent service.
'andad is offline  
Old Feb 21, 2021, 7:12 pm
  #147  
 
Join Date: Aug 2012
Programs: BA Executive Club, AS Airlines Mileage Plan
Posts: 989
From the wiki:

ďIf adding the return sector to an existing one-way Amex 241 where the inbound dates were out of range at time of booking, it is now possible to book the flights online as a new one way Avios booking then call BA UK office when open.

Half of the Avios on this new booking will then be refunded to reflect Amex voucher use. The benefit of this is that there is no need to try calling open BA office in the early hours of the morning and the downside is the itinerary will be ticketed as two one way bookings. In addition the Avios balance must be high enough to take a debit of double the required Avios albeit for a relatively short time.Ē

Does this still apply? It has been so long since I booked a BA flight I just want to make sure. I have an AmEx 241 voucher that was returned to me from a cancelled March 2020 trip, and it has to be used for the outbound flight by February 28, 2022. So I plan to book SEA to LHR for Feb. 25 or so when the business class seats are released in early March. We want to spend a month or so in Europe (assuming we will be able to travel a year from now) so I will have to wait to book the return. I have plenty of Avios to book the return flight online with the full amount for 2 tix, then plan to call to combine the separate bookings on the one companion voucher and get my extra Avios refunded. I have done this successfully in the past, but just want to be sure it still works now.

I recall it has to be re-ticketed, but is that only for the return flight? We certainly do not care if it is ticketed as two one-ways as we always fly to Europe that way. Anything else I need to know?

Also, I see the plane for BA 48/49 has changed from our much-loved 747 to a 787, but it doesnít say which model. I believe our July 2020 cancelled flight was a 787-10 or whatever the newest version is called, with the herringbone seating in business class rather than the yin-yang style we are accustomed to. If that is still the plane, do you have any advice on seat selection in the new Club Suite configuration? I prefer a window seat and he doesnít care, so he could have the aisle seat across, or the adjcent window seat in the nest row. Are there preferred rows? ON the 747 I always booked us on the upper deck in row 63, which allowed me to exit to the aisle from my window seat without hopping over anyone. If this plane does not have the yin-yang seats that wonít be a consideration, but are there other things to consider?

Thanks for your help, as always. Looking forward to visiting the UK again a year from now. Letís hope.
enzian is offline  
Old Feb 21, 2021, 8:16 pm
  #148  
 
Join Date: Sep 2009
Posts: 2,872
Enzian, the method you describe for getting the return flight still works. And having separate tickets will actually save you a significant amount of money because your return flight will have lower taxes/fees than if it had been booked as part of an ex-US round-trip.

As for seats, the new Club Suites configuration is far superior to the old layout. Every seat is better. Trust me.
Steve in Olympia is offline  
Old Feb 22, 2021, 1:45 am
  #149  
 
Join Date: Jan 2013
Programs: Ba exec blue
Posts: 60
Originally Posted by Globaliser
How long ago did was the voucher put back into your account? Have you checked its expiry date in the last couple of days? Have you looked specifically at the eVouchers page (not just your BAEC welcome page)?

If not, follow these instructions in the wikipost, which work for all eVouchers whether or not they've been used:
The voucher was re-credited on Saturday and the dates are as per the e-vouchers page which shows expiry in 2021.
Should I wait a couple more days? and if this doesn't change who would I need to reach out to, to get this updated?
Papereyes is offline  
Old Feb 22, 2021, 3:17 am
  #150  
A13
 
Join Date: Feb 2018
Location: Sussex, UK
Programs: BA Silver
Posts: 498
Originally Posted by 'andad
More kudos to Warrington team.
I calld the UK Gold line at 23.50 and after a couple of knock-ons (via U.S. I think) and repeated Covid messages, book with confidence etc, Warrington answered. Told the agent that I wanted to add the return to a 241 booking, and seconds before midnight my 'phone died. Panic, as by the time I could have got through the standard messages again I could have lost the 2 CW seats. A couple of minutes after 00.00 he 'phoned back on the landline, had knabbed the seats, and all done. Excellent service.
I've had that before quite a few times, if I ever get cut off they always call back, which is more than can be said for most 'call centres'.
Once they even emailed me apologising that their phone system had crashed and would call me back when up and running again.
bakera likes this.
A13 is offline  

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