jdsworld

I received the 2020 thank you email from BA yesterday (only reading now.) I find the last part of the email odd...very colloquial language, and of course, if you're in ET, that tea isn't free.

Suggest then it should read ""...don’t worry, we’ll have the kettle on, and the tea will only cost £2.50."

Misco60

My first thought was, "...we'll have the kettle on, so please have your debit card ready."

JessicaB

...and gulp it down quick then put your mask back on

mickeyjaw

Actually, tea and coffee are free in ET right now! Or at least I got a free coffee out of the crew on BA2731 yesterday by walking up to the galley and asking nicely...

jdsworld

If only that were true...

I flew EI LHR to ORK last Sunday (so I'm currently in self-isolation in Ireland.) I believe all along EI has been blocking the middle seat, but that wasn't the case on Sunday. I was by the window (I believe that's best as you're away from those walking to the bathroom), next to me was a married couple. The wife was directly next to me, and as soon as she sat down she pulled Dettol wipes out of her bag and start wiping the area around the seat. She also never removed her mask.

Her husband, however...he was wearing a mask boarding but as soon as he sat down, the mask was off as he had a bag of crisps during taxiing. Mask on for take-off before off again when we got to cruising level as he enjoyed a Pret sandwich. He then ordered a coffee and spent about 40 mins nursing that. Mask on again for landing.

I appreciate the rules allow masks off for eating, but c'mon...he pretty much spent the entire flight maskless.

nufnuf77

If you worry so much about masks, spending MH hours in close proximity isn’t ideal, whether it’s a seat away or not.

Prospero

Folks, we need to quarantine the “mask chat” and ask that we return to the thread’s topic, please

Prospero
Moderator: BA forum

Sparkyfletch

My wife and I both thought it was a really nice warm email that felt personally penned. Refreshingly the marketing opportunity was resisted too.

Globaliser

By BA, or by you?

The email's big blue box saying "See you soon" was a link to a marketing page!

ajamieson

I agree. It was more empathetic and intelligent than anything burped out by Cruz for the past five years, and there was a noticeable shift in tone. At this point I don't care if it's simply someone new writing the marketing emails; it's one of the first management messages since 2015 that hasn't been infuriating, sloppy, or both.

Hopefully this marks an end to the "enjoy your menu" era.

volar

Indeed, it even says so in the (online) High Life magazine at the moment - "please ask a crew member if you would like a hot drink or juice".

Rob0895

I had a wonderful crew member serve me a cup of tea in ET from TXL-LHR in October and they wrote “Mr Smith, Enjoy your cup of tea!” Thought it was a lovely touch!

Boten

From my experience working in the industry, airline CEOs tend not to be the ones creating (or even approving) marketing emails.

Adam Smith

True of almost any industry. In a company strongly identified with a founder, perhaps, but in a broadly held, publicly traded corporation like BA, there are armies of marketing people drafting and revising these things to the nth degree, possibly in consultation with any marketing firm that has been hired to work on particular campaign...

I'd be shocked, albeit pleasantly, if someone like Cruz ever had any direct input on this e-mail.