Denied boarding, tricky one
#16
Join Date: Dec 2007
Posts: 3,547
Must have been a very important meeting for the OP to fly 6 hours in a mask and visor (QR requirements) just to have a relatively short business meeting and then fly home another 6 hours in another mask and visor.
Last edited by 1Aturnleft; Nov 29, 2020 at 10:07 am
#17
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,422
Originally Posted by ISTFlyer
That sounds interesting, was two flights on separate tickets. Assuming that you were on a single ticket from LHR-DOH-VIE and you're a UK citizen; why should QR deny you on the flight.
Last edited by Dave Noble; Nov 29, 2020 at 10:12 am
#18
Join Date: Dec 2007
Posts: 3,547
Who in their right mind flies LHR-VIE with a stopover in DOH anyway?!?! Really surprised this one ever got ticketed in the first place.
#19
I think that that would still have been likely rejected - the tiocketed destination would still be Doha and so wouldn't be a transit. Would need to be somewhere where Doha was a transit point ; something like LHR-DOH-MCT / MCT-DOH-LHR would be valid ( of course would then depend on rules for Oman as to whether that would be permitted )
It seems valid since DOH would be the ticketed destination for an open jaw return - the destination of a ticket is never a transit point - you can only transit en-route to a destination/stopover point
It seems valid since DOH would be the ticketed destination for an open jaw return - the destination of a ticket is never a transit point - you can only transit en-route to a destination/stopover point
We have now received a response and they have advised that travel will be possible.
You may go ahead and rebook through British Airways.
#20
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,422
It isn't a oneway ticket to Vienna , but a return ticket to Doha
#21
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,QR Platinum,BAEC GGL,ITA Executive, AFKL Gold, HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,180
nufnuf77 might have preferred not to get a refund and purchase a separate LHR-VIE ticket on another airline which could be much more costly.
Our ticket was LHR-DOH-VIE VIE-DOH-LHR. Under no circumstances were QR staff suggesting we were denied because of Doha transit/rules. I already submitted subject access request so will be able to share details of what the staff putin the PNR soon. But as i say cca 24 hours later, when I was chasing QR ticketing desk I got an email saying they now confirmed and I quote : Dear Mr Nufnuf,
We have now received a response and they have advised that travel will be possible.
You may go ahead and rebook through British Airways.
We have now received a response and they have advised that travel will be possible.
You may go ahead and rebook through British Airways.
#22
What do you mean - we were spending (or planning) several days in vienna to sign some bank paperwork. I dont follow you at all ?
#23
Join Date: Dec 2007
Posts: 3,547
Surprised because that has to be the biggest ticketing backtrack ever if it is a true open jaw. Are you sure that's not just 2 separate itineraries nested to create something that looks like a LHR-VIE return? You can't have an open jaw return. It's either one or the other, not both. Not unless you've nested separate tickets.
#24
There was a provision in rule 8181 of BA tradesupport that allowed QR reroute to any destination as per original origin and destination. this changed i think on Nov18 that only allowed QR on LONG-HAUL reroutes. nevertheless on my days there was not a single option of AY or IB, and BA specifically declined OS option (which I now believe should have been offered as well given guidelines)
#25
Join Date: Dec 2007
Posts: 3,547
Wasn't aware this was an already rerouted itinerary that started as something simole. I failed to notice that part....
Reroutes - if BA offered a QR reroute on that itinerary then more fool them for creating that ability in the first place. Never heard of anything so stupid for even allowing it.
Same for IST-LHR via DOH.
Service wise it's a lovely upgrade but seriously?????
Reroutes - if BA offered a QR reroute on that itinerary then more fool them for creating that ability in the first place. Never heard of anything so stupid for even allowing it.
Same for IST-LHR via DOH.
Service wise it's a lovely upgrade but seriously?????
#26
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,QR Platinum,BAEC GGL,ITA Executive, AFKL Gold, HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,180
Just wondering, what is the final update on the LH Group rebooking policy. I assume that nufnuf77 could have been rebooked according to that policy as OS is technically a LH Group airline.
#27
Just wondering, what is the final update on the LH Group rebooking policy. I assume that nufnuf77 could have been rebooked according to that policy as OS is technically a LH Group airline.
Either way QR already denied us compensation by email, so preparing letter before action as we speak
#28
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,QR Platinum,BAEC GGL,ITA Executive, AFKL Gold, HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,180
I did ask for OS originally, but that policy, when I was rebooking was only for tickets issued prior to date x able to reroute OS/LX/LH. mine wasnt. Now the policy and ticketed deadlines have extended so it was possible to use it at the airport on thursday but agent denied us the OS evening flight saying she can only do oneworld (which we now know was wrong).
Either way QR already denied us compensation by email, so preparing letter before action as we speak
Either way QR already denied us compensation by email, so preparing letter before action as we speak
#29
Thanks,
Despite the disappointment, we are off on LHR-CDG-FRA-ZRH-GRU-BOG on Friday for 10days,(to keep ourselves entertained), with a team offsite in Cartagena over the weekend. It has been a while since i did LX F so will be nice to retry it after LH pulled most of 747s out of the skies.
Despite the disappointment, we are off on LHR-CDG-FRA-ZRH-GRU-BOG on Friday for 10days,(to keep ourselves entertained), with a team offsite in Cartagena over the weekend. It has been a while since i did LX F so will be nice to retry it after LH pulled most of 747s out of the skies.
#30
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,QR Platinum,BAEC GGL,ITA Executive, AFKL Gold, HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,180
Thanks,
Despite the disappointment, we are off on LHR-CDG-FRA-ZRH-GRU-BOG on Friday for 10days,(to keep ourselves entertained), with a team offsite in Cartagena over the weekend. It has been a while since i did LX F so will be nice to retry it after LH pulled most of 747s out of the skies.
Despite the disappointment, we are off on LHR-CDG-FRA-ZRH-GRU-BOG on Friday for 10days,(to keep ourselves entertained), with a team offsite in Cartagena over the weekend. It has been a while since i did LX F so will be nice to retry it after LH pulled most of 747s out of the skies.
It would be nice to see how Swiss is doing compared to BA