Nov 27, 2020, 6:30 am
Last edit by: DeathSlam
Link thanks to florens, so others don't have to search the whole (now lengthy) thread.
https://www.whatabuy.co.uk/british-airways
Due to exposure on the BBC it looks like the company was swamped with a deluge of orders far greater than they expected, so some deliveries are taking a while to ship.
Many people have received their deliveries, so it looks like if you have a confirmation email for your purchase it should eventually be fulfilled.
On 1st Dec 2020 Whatabuy sent an email to all customers to say
Please be assured that if you received a 'confirmation of order' screen at the end of your transaction, we have a record of your purchase and are working on processing this, even if you did not receive a confirmation email.
On 9th Dec 2020 Whatabuy sent an email to customers to say
Please be assured that we are doing our upmost to fulfil all orders as quickly as possible, with all orders placed between the 23rd and 27th of November due to be shipped by Monday 14th December and all orders placed between the 28th November and 7th December due to be shipped by Monday 21st December.
https://www.whatabuy.co.uk/british-airways
Due to exposure on the BBC it looks like the company was swamped with a deluge of orders far greater than they expected, so some deliveries are taking a while to ship.
Many people have received their deliveries, so it looks like if you have a confirmation email for your purchase it should eventually be fulfilled.
On 1st Dec 2020 Whatabuy sent an email to all customers to say
Please be assured that if you received a 'confirmation of order' screen at the end of your transaction, we have a record of your purchase and are working on processing this, even if you did not receive a confirmation email.
On 9th Dec 2020 Whatabuy sent an email to customers to say
Please be assured that we are doing our upmost to fulfil all orders as quickly as possible, with all orders placed between the 23rd and 27th of November due to be shipped by Monday 14th December and all orders placed between the 28th November and 7th December due to be shipped by Monday 21st December.
BA to sell a limited number of First Class items
Dec 15, 2020, 5:49 am
#571
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,291
I hope all the people who had bits missing or broken get them sorted!
Dec 15, 2020, 7:03 am
#572
Join Date: Oct 2014
Location: UK
Programs: BAEC
Posts: 1,839
My order placed 27/11 arrived today. Crockery and glassware fully intact, but one item - club world blankets - was missing (although it was listed as there on the dispatch form). Emailed the [email protected] address as instructed on the documentation but it seems emails are bouncing straight back... I will try again tomorrow.
Crockery it came,
Sadly no CW blankets,
Email was bounced
Dec 15, 2020, 7:58 am
#573
Join Date: Sep 2002
Location: Cheltenham
Programs: KLM Plat for Life , BA Gold, HH Silver, (Other half Diamond), IHG Gold
Posts: 2,398
I am getting no where at all with my broken items . If any one has one large plate and or 2 soup bowls I could buy please let me know, I would be grateful
Tx
Tx
Dec 15, 2020, 9:21 am
#574
Join Date: Nov 2015
Posts: 6
Dec 15, 2020, 10:20 am
#575
Join Date: Oct 2014
Location: UK
Programs: BAEC
Posts: 1,839
Dec 15, 2020, 1:08 pm
#577
Join Date: Feb 2006
Location: UK
Programs: MUCCI, British Airways Executive Club Gold
Posts: 1,795
Hmmm, the use of recycled packaging has given the game away a little today. Perhaps naive but I didn’t expect the William Edwards China to be made anywhere other than by them in presumably England.
It appears that whilst they may have designed the products, a company called Plane Talking Products looks after the supply and presumably manufacture....
https://www.planetalking.net/airline-products/tableware
It appears that whilst they may have designed the products, a company called Plane Talking Products looks after the supply and presumably manufacture....
https://www.planetalking.net/airline-products/tableware
Dec 15, 2020, 1:36 pm
#578
Join Date: Apr 2017
Posts: 516
Same here, plates have finally arrived in good condition today, but blankets missing. It’s a shame as the blankets were destined for my recently constructed outside bar, hopefully we stay in tier two until they arrive!
Dec 15, 2020, 3:23 pm
#580
Join Date: Jun 2008
Location: Oxford, United Kingdom
Programs: BA GGL, NH SFC, IHG Diamond, Radisson VIP, HH Diamond, SPG Gold
Posts: 835
I did receive two CW quilts (someone immediately corrected when I previously wrote "blankets"!!) the last week, but these two are slightly different in colour, pink-ish & green-ish. Are there two or more different versions?
Dec 15, 2020, 10:55 pm
#581
Join Date: Jan 2006
Programs: BA Gold, VS Silver
Posts: 399
Hmmm, the use of recycled packaging has given the game away a little today. Perhaps naive but I didn’t expect the William Edwards China to be made anywhere other than by them in presumably England.
It appears that whilst they may have designed the products, a company called Plane Talking Products looks after the supply and presumably manufacture....
It appears that whilst they may have designed the products, a company called Plane Talking Products looks after the supply and presumably manufacture....
No idea where this is made , but it also wouldn’t surprise me if a high end supplier handled things differently for what is essentially a high volume catering supplies contract.
Dec 16, 2020, 1:57 am
#582
Join Date: Mar 2009
Location: UK
Programs: Mucci, Diamond Status & on the Supreme Council des Conseillers, BA Ag, Bonvoy GFL/Plat, xVS Au
Posts: 833
Not sure I’d read much into this either way. It looks like they supply a whole range of china, napkins, bedding, catering supplies etc to airlines - so BA can just deal with a single supplier. Doesn’t surprise me that there’s a specialist company doing this in the airline industry.
No idea where this is made , but it also wouldn’t surprise me if a high end supplier handled things differently for what is essentially a high volume catering supplies contract.
No idea where this is made , but it also wouldn’t surprise me if a high end supplier handled things differently for what is essentially a high volume catering supplies contract.
Dec 16, 2020, 2:00 am
#583
Join Date: Sep 2002
Location: Cheltenham
Programs: KLM Plat for Life , BA Gold, HH Silver, (Other half Diamond), IHG Gold
Posts: 2,398
Had a really lovely email today . I get the impression that Natalie is almost running a one man show and is really trying to do her best so fingers crossed.“I do hope this correspondence finds you well.
I am so very sorry for the extended delay in my response. My inbox has become inundated with customer correspondence but I am trying to address all enquiries as quickly as possible. I was of the impression a colleague was addressing your enquiry due to the increased volume of e-mail correspondence I am receiving but it appears they have failed to follow this up. I will address this separately.
I am also very sorry to hear you have received product with breakages.
I have spoken with the warehouse manager on duty and can advise replacement product will be despatched later today (Wednesday 16th December) thus delivery is to be expected by Friday at the latest. I have requested all packaging will be rechecked to ensure sufficient packing is utilised prior to despatch. I have also requested all tracking details to be forward to myself which I will forward to yourself accordingly.
Again, I do offer sincere apologises for the inconvenience caused but hopefully, we can ensure you receive your order to their entirety very soon.
In reference to your advice of opening a case via Paypal, I do fully understand and we will address this accordingly.
If I can assist any further, please do let me know.
I am so very sorry for the extended delay in my response. My inbox has become inundated with customer correspondence but I am trying to address all enquiries as quickly as possible. I was of the impression a colleague was addressing your enquiry due to the increased volume of e-mail correspondence I am receiving but it appears they have failed to follow this up. I will address this separately.
I am also very sorry to hear you have received product with breakages.
I can assure you the team do endeavour to ensure product is securely packaged and we do hope it makes it’s way to you safely. We are continually reviewing our pack fulfilment processes and I can advise we have already implemented a number of changes with packaging. Any further changes will be implemented as deemed appropriate. All staff members have also be re-briefed on the importance of the use of sufficient packaging.
I have spoken with the warehouse manager on duty and can advise replacement product will be despatched later today (Wednesday 16th December) thus delivery is to be expected by Friday at the latest. I have requested all packaging will be rechecked to ensure sufficient packing is utilised prior to despatch. I have also requested all tracking details to be forward to myself which I will forward to yourself accordingly.
Again, I do offer sincere apologises for the inconvenience caused but hopefully, we can ensure you receive your order to their entirety very soon.
In reference to your advice of opening a case via Paypal, I do fully understand and we will address this accordingly.
If I can assist any further, please do let me know.
Dec 16, 2020, 2:46 am
#584
Join Date: Jan 2016
Location: York, UK
Programs: BAEC Gold, Honors Diamond
Posts: 1,184
Got my third order here, though the driver told me it had an incomplete address which is why it hadn't shown up on the app.
My fourth order (dispatched at the same time) has ended up in Leicester for some reason! Hopefully that makes its way to the correct depot overnight.
My fourth order (dispatched at the same time) has ended up in Leicester for some reason! Hopefully that makes its way to the correct depot overnight.
Dec 16, 2020, 7:23 am
#585
Join Date: Jul 2014
Programs: BAEC, VS Flying Club
Posts: 796
Well, it’s been a saga but finally all resolved.
Three separate orders. One (side plates) broken on arrival. The other two contained wrong items.
Emails to whatabuy and Natalie two weeks ago went unanswered. But managed to get through to the warehouse on the phone on Monday to an extremely helpful guy who told me he was just helping out the whatabuy team because they’ve been inundated.
He promised to rectify everything and sure enough all the missing items turned up - intact - today.
It’s pretty clear whatabuy simply weren’t prepared for such a deluge of orders in such a short time. I imagine it’s been a steep learning curve for them but glad they came good in the end.
Three separate orders. One (side plates) broken on arrival. The other two contained wrong items.
Emails to whatabuy and Natalie two weeks ago went unanswered. But managed to get through to the warehouse on the phone on Monday to an extremely helpful guy who told me he was just helping out the whatabuy team because they’ve been inundated.
He promised to rectify everything and sure enough all the missing items turned up - intact - today.
It’s pretty clear whatabuy simply weren’t prepared for such a deluge of orders in such a short time. I imagine it’s been a steep learning curve for them but glad they came good in the end.