Nov 27, 2020, 6:30 am
Last edit by: DeathSlam
Link thanks to florens, so others don't have to search the whole (now lengthy) thread.
https://www.whatabuy.co.uk/british-airways
Due to exposure on the BBC it looks like the company was swamped with a deluge of orders far greater than they expected, so some deliveries are taking a while to ship.
Many people have received their deliveries, so it looks like if you have a confirmation email for your purchase it should eventually be fulfilled.
On 1st Dec 2020 Whatabuy sent an email to all customers to say
Please be assured that if you received a 'confirmation of order' screen at the end of your transaction, we have a record of your purchase and are working on processing this, even if you did not receive a confirmation email.
On 9th Dec 2020 Whatabuy sent an email to customers to say
Please be assured that we are doing our upmost to fulfil all orders as quickly as possible, with all orders placed between the 23rd and 27th of November due to be shipped by Monday 14th December and all orders placed between the 28th November and 7th December due to be shipped by Monday 21st December.
https://www.whatabuy.co.uk/british-airways
Due to exposure on the BBC it looks like the company was swamped with a deluge of orders far greater than they expected, so some deliveries are taking a while to ship.
Many people have received their deliveries, so it looks like if you have a confirmation email for your purchase it should eventually be fulfilled.
On 1st Dec 2020 Whatabuy sent an email to all customers to say
Please be assured that if you received a 'confirmation of order' screen at the end of your transaction, we have a record of your purchase and are working on processing this, even if you did not receive a confirmation email.
On 9th Dec 2020 Whatabuy sent an email to customers to say
Please be assured that we are doing our upmost to fulfil all orders as quickly as possible, with all orders placed between the 23rd and 27th of November due to be shipped by Monday 14th December and all orders placed between the 28th November and 7th December due to be shipped by Monday 21st December.
BA to sell a limited number of First Class items
Dec 4, 2020, 1:14 pm
#406
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,233
china with a metallic feature or design can possibly cause issues in the microwave which is why its not recommended, including on the william edward website. same with dishwasher...overall fine but detergents that are not gel-only can leave small pits over time.
that said, general bone china care for every day use shows me its generally just fine to do these things!
that said, general bone china care for every day use shows me its generally just fine to do these things!
Dec 4, 2020, 1:27 pm
#407
Join Date: Aug 2019
Location: United Kingdom
Posts: 1,110
No issues in my microwave and it isn’t a fancy big branded one!
Last edited by AirbusA350; Dec 4, 2020 at 1:38 pm
Dec 4, 2020, 1:34 pm
#409
Join Date: Aug 2019
Location: United Kingdom
Posts: 1,110
Lol...ok? For clarity, that wasn’t a “jibe” at you. I don’t carry forward potential disagreements from one thread to the other on a personal basis like some. Just mentioned my own experience with the purchase like others have done. 
And for the record I agree with your original quoted comment overall. Peace! 
And for the record I agree with your original quoted comment overall. Peace!
Last edited by AirbusA350; Dec 4, 2020 at 1:41 pm
Dec 4, 2020, 1:47 pm
#411
Join Date: Aug 2019
Location: United Kingdom
Posts: 1,110
Text isn’t the easiest thing to interpret in the intended way especially when views in the past have been very contrasting. But good to know and I’ll know for next time! Thanks Have a good evening.
Moving back to the topic, is anyone still struggling to get through to Whatabuy? They’ve been completely blank and not responding. I ordered first large plates and side plates but they sent me the Club World nut bowls instead...emailed them, no response and also emailed Natalie as suggested by some. No response. It’s been well over a week. I’ve placed a PayPal dispute but they’ve not reacted to that either which is strange as usually that "wakes up" companies when their money might be at stake!
But good to know and I’ll know for next time! Thanks Have a good evening.Moving back to the topic, is anyone still struggling to get through to Whatabuy? They’ve been completely blank and not responding. I ordered first large plates and side plates but they sent me the Club World nut bowls instead...emailed them, no response and also emailed Natalie as suggested by some. No response. It’s been well over a week. I’ve placed a PayPal dispute but they’ve not reacted to that either which is strange as usually that "wakes up" companies when their money might be at stake!
Last edited by AirbusA350; Dec 4, 2020 at 1:57 pm
Dec 4, 2020, 3:28 pm
#414
Join Date: Mar 2009
Location: UK
Programs: Mucci, Diamond Status & on the Supreme Council des Conseillers, BA Ag, Bonvoy GFL/Plat, xVS Au
Posts: 833
And now it's made BBC:
British Airways' memorabilia sale hits snag as demand soars
https://www.bbc.co.uk/news/business-55160584
Dec 4, 2020, 4:11 pm
#415
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
I've heard nothing on either of my orders since the order confirmations (23 and 26 November), and haven't received a reply to my email politely asking for an update. But both orders have been charged to my credit card.
Dec 4, 2020, 4:34 pm
#417
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,233
the thing that continues to baffle me is why BA would have selected such an inept vendor to manage the sale and logistics. i'd think they would look for a company who would understand the basics of how to take orders and ship them securely.
Dec 4, 2020, 4:51 pm
#418
Join Date: Aug 2019
Location: United Kingdom
Posts: 1,110
Dec 4, 2020, 5:13 pm
#419
Join Date: Sep 2012
Location: Surrey, UK
Posts: 495
The items are dispatched in the packaging that BA receive the items in, seems fine when when on a pallet etc, less adequate when going through DPD network seemingly (no dig at DPD, would likely be same with any other delivery company), though mine arrived intact.
Dec 4, 2020, 5:49 pm
#420
Join Date: Jul 2014
Location: UK - Hampshire & London
Programs: Mucci de Guardian des Celliers des Grands Crus 1e Classé, plus BAEC.
Posts: 2,734
And now it's made BBC:
British Airways' memorabilia sale hits snag as demand soars
https://www.bbc.co.uk/news/business-55160584Following on from the previous Whatabuy story, someone on here has a direct line into the beeb or BBC journalists spend all their time trawling frequent flyer sites.