Nov 27, 2020, 6:30 am
Last edit by: DeathSlam
Link thanks to florens, so others don't have to search the whole (now lengthy) thread.
https://www.whatabuy.co.uk/british-airways
Due to exposure on the BBC it looks like the company was swamped with a deluge of orders far greater than they expected, so some deliveries are taking a while to ship.
Many people have received their deliveries, so it looks like if you have a confirmation email for your purchase it should eventually be fulfilled.
On 1st Dec 2020 Whatabuy sent an email to all customers to say
Please be assured that if you received a 'confirmation of order' screen at the end of your transaction, we have a record of your purchase and are working on processing this, even if you did not receive a confirmation email.
On 9th Dec 2020 Whatabuy sent an email to customers to say
Please be assured that we are doing our upmost to fulfil all orders as quickly as possible, with all orders placed between the 23rd and 27th of November due to be shipped by Monday 14th December and all orders placed between the 28th November and 7th December due to be shipped by Monday 21st December.
https://www.whatabuy.co.uk/british-airways
Due to exposure on the BBC it looks like the company was swamped with a deluge of orders far greater than they expected, so some deliveries are taking a while to ship.
Many people have received their deliveries, so it looks like if you have a confirmation email for your purchase it should eventually be fulfilled.
On 1st Dec 2020 Whatabuy sent an email to all customers to say
Please be assured that if you received a 'confirmation of order' screen at the end of your transaction, we have a record of your purchase and are working on processing this, even if you did not receive a confirmation email.
On 9th Dec 2020 Whatabuy sent an email to customers to say
Please be assured that we are doing our upmost to fulfil all orders as quickly as possible, with all orders placed between the 23rd and 27th of November due to be shipped by Monday 14th December and all orders placed between the 28th November and 7th December due to be shipped by Monday 21st December.
BA to sell a limited number of First Class items
Dec 1, 2020, 11:03 pm
#361
Join Date: Sep 2009
Location: LHR
Programs: BA Gold
Posts: 25
My order finally arrived 7 days after order,box burst open, DPD tape all over it in an attempt to repair despite the contents being visible, 6 tea cups missing. So far no reply from DPD, K&N or what a buy.
Dec 2, 2020, 12:23 am
#362
Join Date: Oct 2014
Location: UK
Programs: BAEC
Posts: 1,797
Dec 2, 2020, 2:49 am
#363
Join Date: Jun 2008
Location: Oxford, United Kingdom
Programs: BA GGL, NH SFC, IHG Diamond, Radisson VIP, HH Diamond, SPG Gold
Posts: 835
Slightly OT, I received a similar message from Brewdog regarding my order for BA speedbird.
Dec 2, 2020, 6:53 am
#364
FlyerTalk Evangelist
Join Date: Jun 2004
Location: LON, ACK, BOS..... (Not necessarily in that order)
Programs: **Mucci Diamond Hairbrush** - compared to that nothing else matters (+BA Bronze)
Posts: 15,114
My Club blankets arrived yesterday and are great. Sorry to hear others have had issues. Aside from the confirmation I was only sent an email on the Monday telling me my delivery was on Tuesday.
Dec 2, 2020, 8:42 am
#365
Join Date: Oct 2013
Location: London, UK
Programs: BAEC GGL/CCR; TK Elite; ITA Executive; Hilton Diamond; Marriott Bonvoy Platinum
Posts: 1,551
Dec 2, 2020, 9:47 am
#367
Join Date: Jul 2014
Programs: BAEC, VS Flying Club
Posts: 793
Dec 2, 2020, 10:14 am
#368
FlyerTalk Evangelist
Join Date: Oct 2006
Location: London, UK
Programs: BA Gold, SQ Gold, KQ Platinum, IHG Diamond Ambassador, Hilton Gold, Marriott Silver, Accor Silver
Posts: 16,340
Dec 2, 2020, 11:59 pm
#371
Join Date: Oct 2014
Location: UK
Programs: BAEC
Posts: 1,797
A mom&pop operation that has been bought by K&N but essentially left 'as is'.
This is a very common model in M&A. It can take many years (sometimes never) before a new sub-unit becomes seamlessly incorporated in the larger organisation.
Can you imagine a large corps inbox ever becoming full?
My sympathies went not to K&N but to the staff of Whatabuy.
My order has not yet been shipped.
I am taking lots of photos of food at the moment, and they'd look a lot better on BA crockery than my Tesco stuff
Dec 3, 2020, 3:30 am
#372
Join Date: Oct 2011
Location: City of Kingston Upon Hull
Programs: BAEC Gold
Posts: 4,940
Dec 3, 2020, 3:35 am
#373
Join Date: Oct 2013
Location: London, UK
Programs: BAEC GGL/CCR; TK Elite; ITA Executive; Hilton Diamond; Marriott Bonvoy Platinum
Posts: 1,551
Update on my Large Plates order:
- order placed on the 24th Nov
- sent two emails to check on progress, no reply whatsoever
- "Order Dispatched" email received right now, 3rd Dec (delivery by DPD)
Don't give up hope
- order placed on the 24th Nov
- sent two emails to check on progress, no reply whatsoever
- "Order Dispatched" email received right now, 3rd Dec (delivery by DPD)
Don't give up hope
Dec 3, 2020, 4:13 am
#375
Join Date: Feb 2004
Location: Netherlands
Posts: 4,279
am now worried (not of the sending) but receiving broken or wrong items as indicated by a few posters - how are they going to replace it if they have sold of every thing? It would not be nice even with compensation to have weird number of items...Cheers!