BA.com/welldone

Old Oct 9, 20, 11:17 am
  #1  
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Smile BA.com/welldone

I'd like to pass on a big thank you to Andy Garner of BA. This is the sort of person you need fronting your company and dealing with customers. He was polite, friendly, clearly spoken and highly efficient. He helped with my complex companion voucher booking and made the whole experience painless and stress free. Almost unheard of these days, he not only offered to ring me back to confirm details and complete final stages of bookings, he actually did so on my preferred number and at the time arranged - brilliant customer service Andy, thanks.

I hope this filters down to BA management and they get in touch with him to let him know he is doing a sterling job. In fact he has restored my flagging faith in BA considerably. Many thanks again Andy and well done.
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Old Oct 9, 20, 11:49 am
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Originally Posted by Zak99 View Post
I'd like to pass on a big thank you to Andy Garner of BA. This is the sort of person you need fronting your company and dealing with customers. He was polite, friendly, clearly spoken and highly efficient. He helped with my complex companion voucher booking and made the whole experience painless and stress free. Almost unheard of these days, he not only offered to ring me back to confirm details and complete final stages of bookings, he actually did so on my preferred number and at the time arranged - brilliant customer service Andy, thanks.

I hope this filters down to BA management and they get in touch with him to let him know he is doing a sterling job. In fact he has restored my flagging faith in BA considerably. Many thanks again Andy and well done.
go to ba.com/thankyou and leave feedback there
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Old Oct 9, 20, 11:52 am
  #3  
 
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I filled out one today for the three excellent staff members who helped me when a booking went to pot yesterday.
BA has some great staff, I hope they're not taken for granted.
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Old Oct 9, 20, 12:14 pm
  #4  
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I had excellent service from a BA Holidays Agent yesterday ... who was working from home in Isolation after testing positive for Covid-19. The only indications were a slightly distorted phone line and a small squeak from a child!

You have nudged me to send a Well Done, as she was very patient and knowledgeable as we bundled a restored Amex 2-4-1 with a BA holidays booking.
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Old Oct 9, 20, 2:00 pm
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A wonderful topic for a thread. I have found BA CS agents to be absolute angels recently. The thing I really appreciate, which maybe sounds silly, is that you can have a good laugh with them. They are approachable and caring human beings.
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Old Oct 9, 20, 4:10 pm
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What a good first post Zak99! Welcome to FlyerTalk (unofficially), no doubt an official welcome will be along shortly
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Old Oct 9, 20, 4:27 pm
  #7  
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Indeed, welcome to Flyertalk Zak99, it's good to read of your positive experience, and I hope the new booking works out well for you too.
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Old Oct 9, 20, 6:15 pm
  #8  
sxc
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I thought this thread was going to be about the BA steaks onboard.
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Old Oct 9, 20, 7:56 pm
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Originally Posted by sxc View Post
I thought this thread was going to be about the BA steaks onboard.
I didn't notice the word 'rubber' in the title?
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Old Oct 10, 20, 2:35 am
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Originally Posted by sxc View Post
I thought this thread was going to be about the BA steaks onboard.
Thankfully for once, the assumption was a mis-steak. Which is a rare thing.
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Old Oct 10, 20, 2:58 am
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I find the Gold Line staff have always been great, I seem to speak to Manchester based people each time, as well as being human beings, not just call handlers reading scripts, there's always a bit of a crack when I talk to them.

I also think the Twitter team are great, they've helped me out numerous times 👍
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