Best time to call BA
#1
Original Poster
Join Date: Jun 2009
Posts: 276
Best time to call BA
Have some cancelled 2-4-1 Avios flights and prefer the refund - any suggestions on best time to call (UK Based) to minimise the wait time ? I am Gold but I understand all the numbers have now been merged.
#2
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
I've called about half a dozen times over the last couple of weeks, at various random times of the day, and had no significant wait to get through on any occasion. So, frankly, I would not fret about this - just give it a try.
#4
Join Date: Jan 2005
Programs: BA Gold, VS Silver, Marriott Ambassador, HH diamond IHG plat
Posts: 637
I called the gold line the other day and got the most exasperated intolerant agent ever. Until she asked for my baec number and realised I wa a gold, after which there was a sudden change in attitude. She said all the calls were coming through to one number. This person could never have worked the gold line. Maybe you mean GGL?
#5
Join Date: Jan 2016
Location: York, UK
Programs: BAEC Gold, Honors Diamond
Posts: 1,184
I called the gold line the other day and got the most exasperated intolerant agent ever. Until she asked for my baec number and realised I wa a gold, after which there was a sudden change in attitude. She said all the calls were coming through to one number. This person could never have worked the gold line. Maybe you mean GGL?
#7
FlyerTalk Evangelist
Join Date: Aug 2003
Location: MSY (finally); previously NYC, BOS, AUH
Programs: AA EXP, 6MM; BA GLD
Posts: 17,248
Slightly OT: Can anyone reach the gold line if they know the number, or is there a screening mechanism like with AA where anyone can call the EXP line, but you can only get through to an EXP agent after entering your AA number? As a relatively recent BA gold, just wondering if I’m calling the right number, as I get through without any sort of screening.
#9
Join Date: Sep 2014
Location: DFW or GOT or...
Programs: BA Silver, Marriott GFL
Posts: 819
Ok, just got a flight cancelled last night, Avios booking. Will anybody who answers the phone on the weekend be able to help me re-book this trip to currently flying flights, or should I wait til Monday?
No need to frustrate me and them if I cannot get the right department on the weekend.
Regards,
LcS
No need to frustrate me and them if I cannot get the right department on the weekend.
Regards,
LcS
#10
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold / Marriott Platinum
Posts: 3,543
Slightly OT: Can anyone reach the gold line if they know the number, or is there a screening mechanism like with AA where anyone can call the EXP line, but you can only get through to an EXP agent after entering your AA number? As a relatively recent BA gold, just wondering if I’m calling the right number, as I get through without any sort of screening.
#11
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,803
The BAEC team does work weekends, opening at 08:00 hrs. If it has just happened, and if you are not travelling in the next few days, it is best not to call immediately since sometimes there are waves of cancellations. After a few days you can see more clearly what the options are and by that stage the self serve channel in MMB may work for you, thereby avoiding a call.
#13
Join Date: Jan 2005
Programs: BA Gold, VS Silver, Marriott Ambassador, HH diamond IHG plat
Posts: 637
I’ve normally got through very quickly on the gold line, but on this occasion the call didn’t go through to it, as the agent told me twice that there was no point linking bookings, and also told me off for humming to myself quietly whilst she was going through the Ts and Cs and checked I was listening, which I was of course. I thought I was back at school. Then she said there was no point linking the bookings because only the checkin people could see it......”unless you’re a gold member”. I explained that was why I’d rung the gold line; she said all the numbers were going to whoever was free. They aren’t doing the “how was your experience?” Feedback any more, but had it been, I’d have been delighted to provide some
#14
Join Date: Jan 2016
Location: York, UK
Programs: BAEC Gold, Honors Diamond
Posts: 1,184
I’ve normally got through very quickly on the gold line, but on this occasion the call didn’t go through to it, as the agent told me twice that there was no point linking bookings, and also told me off for humming to myself quietly whilst she was going through the Ts and Cs and checked I was listening, which I was of course. I thought I was back at school. Then she said there was no point linking the bookings because only the checkin people could see it......”unless you’re a gold member”. I explained that was why I’d rung the gold line; she said all the numbers were going to whoever was free. They aren’t doing the “how was your experience?” Feedback any more, but had it been, I’d have been delighted to provide some
I was met with "well are you gold" umm yes, that's why I've called the gold line, then a few back and forth over what seats were available to my friend.
Twitter team requested 1F for my friend no issue, but the agent was having none of it and insisted Golds only in row 1 (despite the same friend sitting with me in row 1 a few weeks previous because we were on the same booking).
Some more back and forth followed and "you might have to call back" was said to me a few times which I've never had before.
As far as I'm aware though, the Gold line has never had a subset of agents just answering those calls (unlike GGL which has a separate team).
#15
Join Date: Jan 2009
Location: Northern Ireland
Programs: BA Silver, A3
Posts: 1,101
I'm Silver. My Avios flight was cancelled about 3 weeks ago (no vouchers involved) but isn't for 4 weeks.
I was going to phone this week for a refund but can't see a specific number. Does dialling the Blue/Bronze/Silver number suffice?
It is disappointing to read that all three levels have been merged so another benefit gone.
I was going to phone this week for a refund but can't see a specific number. Does dialling the Blue/Bronze/Silver number suffice?
It is disappointing to read that all three levels have been merged so another benefit gone.