BKK to LHR
Dec 16, 20, 6:16 am
#31
Ambassador, British Airways; FlyerTalk Evangelist
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 36,861
Originally Posted by babyg_wc
Just got off the phone, ba have rebooked me on QATAR (BA codeshare, but definitely Qatar)... yay result..
Dec 16, 20, 6:20 am
#32
Join Date: May 2016
Posts: 843
Originally Posted by KARFA
Well done. I was going to reply to your earlier message and suggest calling as you never know. I am glad you did
I'm very grateful to the likes of KARFA and CWS... thanks for all your efforts!
Dec 16, 20, 9:47 am
#33
Join Date: Feb 2018
Location: Essexshire
Programs: BAEC Gold Onyx Platinum
Posts: 102
Our BA9 was cancelled today for a 01/02 flight. What surprised me is my BA10 return for early March has been binned too. Then I read here how this is now extended to summer; along with the political situation I wonder if BA to BKK will ever return?
It was already a Cinderella route with (until recently) the oldest 777s. Maybe its time was over when the BKK BA Lounge closed a couple of years ago?
It was already a Cinderella route with (until recently) the oldest 777s. Maybe its time was over when the BKK BA Lounge closed a couple of years ago?
Dec 16, 20, 11:29 am
#34
Join Date: Mar 2020
Programs: British Airways GGL/CCR, Hilton Diamond & Marriott Gold
Posts: 1,892
Originally Posted by Sparkyfletch
Our BA9 was cancelled today for a 01/02 flight. What surprised me is my BA10 return for early March has been binned too. Then I read here how this is now extended to summer; along with the political situation I wonder if BA to BKK will ever return?
It was already a Cinderella route with (until recently) the oldest 777s. Maybe its time was over when the BKK BA Lounge closed a couple of years ago?
It was already a Cinderella route with (until recently) the oldest 777s. Maybe its time was over when the BKK BA Lounge closed a couple of years ago?
Dec 17, 20, 2:42 am
#35
Join Date: May 2018
Posts: 3
well done babyg_wc for the Qatar rerouting.
Karfa seems right however - commercial booking and redemptions treated differently. My avios booking options (via QR or SIN or HKK) all declined.
only options was refund/FTV.
It seemed significantly dependent on QR redemption seat availability. The operator suggested I complained via the BA.com homepage.
Is that a strategy? should i just wait a few months? There must be 1000s of people on redemption bookings on all these daily routes that are pulled.
feeling disappointed.
Karfa seems right however - commercial booking and redemptions treated differently. My avios booking options (via QR or SIN or HKK) all declined.
only options was refund/FTV.
It seemed significantly dependent on QR redemption seat availability. The operator suggested I complained via the BA.com homepage.
Is that a strategy? should i just wait a few months? There must be 1000s of people on redemption bookings on all these daily routes that are pulled.
feeling disappointed.
Dec 18, 20, 9:11 am
#36
Join Date: May 2016
Posts: 843
Originally Posted by jm419
well done babyg_wc for the Qatar rerouting.
Karfa seems right however - commercial booking and redemptions treated differently. My avios booking options (via QR or SIN or HKK) all declined.
only options was refund/FTV.
It seemed significantly dependent on QR redemption seat availability. The operator suggested I complained via the BA.com homepage.
Is that a strategy? should i just wait a few months? There must be 1000s of people on redemption bookings on all these daily routes that are pulled.
feeling disappointed.
Karfa seems right however - commercial booking and redemptions treated differently. My avios booking options (via QR or SIN or HKK) all declined.
only options was refund/FTV.
It seemed significantly dependent on QR redemption seat availability. The operator suggested I complained via the BA.com homepage.
Is that a strategy? should i just wait a few months? There must be 1000s of people on redemption bookings on all these daily routes that are pulled.
feeling disappointed.
I did ring as soon as the flight cancellation happened (so perhaps ahead of the hordes)...
Dec 18, 20, 9:12 am
#37
Join Date: May 2016
Posts: 843
Originally Posted by jm419
well done babyg_wc for the Qatar rerouting.
Karfa seems right however - commercial booking and redemptions treated differently. My avios booking options (via QR or SIN or HKK) all declined.
only options was refund/FTV.
It seemed significantly dependent on QR redemption seat availability. The operator suggested I complained via the BA.com homepage.
Is that a strategy? should i just wait a few months? There must be 1000s of people on redemption bookings on all these daily routes that are pulled.
feeling disappointed.
Karfa seems right however - commercial booking and redemptions treated differently. My avios booking options (via QR or SIN or HKK) all declined.
only options was refund/FTV.
It seemed significantly dependent on QR redemption seat availability. The operator suggested I complained via the BA.com homepage.
Is that a strategy? should i just wait a few months? There must be 1000s of people on redemption bookings on all these daily routes that are pulled.
feeling disappointed.
I did ring as soon as the flight cancellation happened (so perhaps ahead of the hordes)...
Dec 18, 20, 11:24 am
#38
formerly fdemoulin
Join Date: Jun 2010
Location: UK
Programs: SPG Lifetime Platinum, BA Silver, Virgin Flying Club Red
Posts: 788
Originally Posted by Sparkyfletch
Our BA9 was cancelled today for a 01/02 flight. What surprised me is my BA10 return for early March has been binned too. Then I read here how this is now extended to summer; along with the political situation I wonder if BA to BKK will ever return?
It was already a Cinderella route with (until recently) the oldest 777s. Maybe its time was over when the BKK BA Lounge closed a couple of years ago?
It was already a Cinderella route with (until recently) the oldest 777s. Maybe its time was over when the BKK BA Lounge closed a couple of years ago?
Dec 18, 20, 12:39 pm
#39
Join Date: May 2011
Programs: BA Gold
Posts: 794
Originally Posted by jm419
well done babyg_wc for the Qatar rerouting.
Karfa seems right however - commercial booking and redemptions treated differently. My avios booking options (via QR or SIN or HKK) all declined.
only options was refund/FTV.
It seemed significantly dependent on QR redemption seat availability. The operator suggested I complained via the BA.com homepage.
Is that a strategy? should i just wait a few months? There must be 1000s of people on redemption bookings on all these daily routes that are pulled.
feeling disappointed.
Karfa seems right however - commercial booking and redemptions treated differently. My avios booking options (via QR or SIN or HKK) all declined.
only options was refund/FTV.
It seemed significantly dependent on QR redemption seat availability. The operator suggested I complained via the BA.com homepage.
Is that a strategy? should i just wait a few months? There must be 1000s of people on redemption bookings on all these daily routes that are pulled.
feeling disappointed.
I was politely advised that if I didn't like it I should contact Customer Services via BA.com.
I did that and received a reply which basically says they (Customer Srvices) cannot rebook, they don't have the necessary tools to hand, but also said I had no grounds for a complaint because that which I had been offered was correct, and outlined in the BA terms and conditions for Avios bookings.
I've replied and asked them to confirm if they are suggesting BA terms and conditions supercede EU261.
Lets see what happens next
Dec 26, 20, 6:03 pm
#41
Join Date: Sep 2016
Location: Bristol
Programs: BA Silver
Posts: 795
Originally Posted by whiskerxx
I have similar circumstances, canceled reward F flight to Sydney. Via telephone offered a refund or the only award seat available in November, which is World Traveller.
I was politely advised that if I didn't like it I should contact Customer Services via BA.com.
I did that and received a reply which basically says they (Customer Srvices) cannot rebook, they don't have the necessary tools to hand, but also said I had no grounds for a complaint because that which I had been offered was correct, and outlined in the BA terms and conditions for Avios bookings.
I've replied and asked them to confirm if they are suggesting BA terms and conditions supercede EU261.
Lets see what happens next
I was politely advised that if I didn't like it I should contact Customer Services via BA.com.
I did that and received a reply which basically says they (Customer Srvices) cannot rebook, they don't have the necessary tools to hand, but also said I had no grounds for a complaint because that which I had been offered was correct, and outlined in the BA terms and conditions for Avios bookings.
I've replied and asked them to confirm if they are suggesting BA terms and conditions supercede EU261.
Lets see what happens next
