Bad news - BA's NCL lounge reportedly to close permanently
Sep 10, 20, 11:58 am
#76
FlyerTalk Evangelist
Join Date: Oct 2006
Location: London, UK
Programs: BA Gold, LX Frequent Traveller, IHG Diamond Elite Ambassador, Accor Silver
Posts: 15,327
Originally Posted by Confus
plus JER saved by the tax exiles and a very supportive airport authority.
Sep 11, 20, 2:20 am
#77
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 17,294
Originally Posted by Confus
No you don’t: you end up at Old Oak Common, with a fast and frequent service (effectively a shuttle) to the heathrow terminals. Add in a stop at Manchester airport and it’s a given that it will replace the few flights that remain.
Sep 11, 20, 3:28 am
#78
Join Date: Mar 2013
Location: Newcastle UK
Posts: 1,058
Obviously I hope this speculation is incorrect, but to be honest the writing was on the wall. I flew NCL LHR yesterday and I mentioned the speculation to the Checkin agent and she said she'd heard that too. Time will tell.
Sep 11, 20, 1:48 pm
#79
Join Date: Oct 2016
Posts: 698
It’s sad that those employees from the Newcastle lounge who offered such good service as has been detailed on here have to worry about the BA lounge closure and their future employment.
I suppose BA may reduce NCL flights or just push eligible passengers to a third party lounge. They probably think their revenue won’t be much affected and passengers will book as before.
I suppose BA may reduce NCL flights or just push eligible passengers to a third party lounge. They probably think their revenue won’t be much affected and passengers will book as before.
Sep 14, 20, 4:40 am
#80
Join Date: Jul 2012
Location: The North
Posts: 1,585
This would be very sad news - the staff are excellent and it is a fantastic, homely lounge.
I have been very busy in the last week so have yet to complain about this; I also suspect my voice will carry little weight as a lowly Silver. However, every little helps!
What would be the best way of raising this - via the Complaints -> Lounges -> Something else part of the website? Or via the Silver email? Or something else?
I have been very busy in the last week so have yet to complain about this; I also suspect my voice will carry little weight as a lowly Silver. However, every little helps!
What would be the best way of raising this - via the Complaints -> Lounges -> Something else part of the website? Or via the Silver email? Or something else?
Sep 14, 20, 5:24 am
#81
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Mostly UK
Programs: Mucci Extraordinaire, Hilton Diamond, BA Gold (ex BD)
Posts: 10,954
Originally Posted by squawk
This would be very sad news - the staff are excellent and it is a fantastic, homely lounge.
I have been very busy in the last week so have yet to complain about this; I also suspect my voice will carry little weight as a lowly Silver. However, every little helps!
What would be the best way of raising this - via the Complaints -> Lounges -> Something else part of the website? Or via the Silver email? Or something else?
I have been very busy in the last week so have yet to complain about this; I also suspect my voice will carry little weight as a lowly Silver. However, every little helps!
What would be the best way of raising this - via the Complaints -> Lounges -> Something else part of the website? Or via the Silver email? Or something else?
Sep 14, 20, 6:19 am
#82
Join Date: Jul 2012
Location: The North
Posts: 1,585
Originally Posted by layz
I hadn't even realised gold had an email address, never mind silver! I thought it was only GGL and above and webform for everyone else.
Let me rephrase my question: to raise this as an issue/complaint, when it doesn’t refer to a specific negative experience of a journey/lounge (which is what the web form seems to be aimed at), what’s the best way to bring it to BA’s attention?
Web form? Silver phone line? Twitter? Smoke signals?
Sep 14, 20, 6:24 am
#83
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 55,203
Originally Posted by squawk
Web form? Silver phone line? Twitter? Smoke signals?
Sep 14, 20, 6:36 am
#84
Join Date: Jul 2012
Location: The North
Posts: 1,585
Originally Posted by corporate-wage-slave
Web form is best on one level, so long as you end up with a blank part screen in which to type your comments. It ends up with a CR adviser who gets to see that text and then sends the reply. I suspect it will be similar to the above, "no firm plans", but it will then be chalked up on the complaint list, in cases anyone is checking it. Twitter may be another approach since it's puts a more public spin on it. The key point to make is "if there are no firm plans, why are the staff being made redundant?"
Last edited by squawk; Sep 14, 20 at 6:58 am
Sep 14, 20, 12:12 pm
#86
Join Date: Feb 2005
Location: UK
Posts: 44
Originally Posted by Geordie405
I have also submitted comments / expressed disappointment using the same form. Hopefully if enough people do the same it may prompt BA into reconsidering.
Sep 14, 20, 1:22 pm
#87
Join Date: Jul 2011
Programs: BA Gold
Posts: 629
Originally Posted by MarkFlies
It’s sad that those employees from the Newcastle lounge who offered such good service as has been detailed on here have to worry about the BA lounge closure and their future employment.
I suppose BA may reduce NCL flights or just push eligible passengers to a third party lounge. They probably think their revenue won’t be much affected and passengers will book as before.
I suppose BA may reduce NCL flights or just push eligible passengers to a third party lounge. They probably think their revenue won’t be much affected and passengers will book as before.
On your second point, I would imagine that BA will crunch the numbers and think that they won’t see much change in flyer behaviour. Would any of our NCL-based travellers move away from
BA just because they no longer offer their own lounge?
Sep 14, 20, 2:16 pm
#88
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Gold
Posts: 2,450
Originally Posted by secretplantofightinflation
Would any of our NCL-based travellers move away from BA just because they no longer offer their own lounge?
