TCP/ to complete party requests for seat reservations
Aug 20, 2020, 2:55 pm
#1
Original Poster
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,993
TCP/ to complete party requests for seat reservations
I've just made a booking which I have frustratingly had to split due to using FTVs which were issued in different names.
The agent told me she had emailed the seating team to request TCP and that they would allocate the seat next to me in the emergency exit row to my GF who is on the seperate booking.
I did challenge her because I didn't think it included exit rows but she insisted it would be okay. Can anyone confirm?
Secondly, I read on here, albeit a while ago the seating team was either furloughed or reassigned to other duties. Can anyone confirm if the team doing TCP seat allocations is working again?
Also, anyone with any recent experiences of Gold TCP seat requests and the turnaround times?
Thanks!
The agent told me she had emailed the seating team to request TCP and that they would allocate the seat next to me in the emergency exit row to my GF who is on the seperate booking.
I did challenge her because I didn't think it included exit rows but she insisted it would be okay. Can anyone confirm?
Secondly, I read on here, albeit a while ago the seating team was either furloughed or reassigned to other duties. Can anyone confirm if the team doing TCP seat allocations is working again?
Also, anyone with any recent experiences of Gold TCP seat requests and the turnaround times?
Thanks!
Aug 20, 2020, 3:22 pm
#2
Join Date: Aug 2014
Posts: 2,659
I've just made a booking which I have frustratingly had to split due to using FTVs which were issued in different names.
The agent told me she had emailed the seating team to request TCP and that they would allocate the seat next to me in the emergency exit row to my GF who is on the seperate booking.
I did challenge her because I didn't think it included exit rows but she insisted it would be okay. Can anyone confirm?
Secondly, I read on here, albeit a while ago the seating team was either furloughed or reassigned to other duties. Can anyone confirm if the team doing TCP seat allocations is working again?
Also, anyone with any recent experiences of Gold TCP seat requests and the turnaround times?
Thanks!
The agent told me she had emailed the seating team to request TCP and that they would allocate the seat next to me in the emergency exit row to my GF who is on the seperate booking.
I did challenge her because I didn't think it included exit rows but she insisted it would be okay. Can anyone confirm?
Secondly, I read on here, albeit a while ago the seating team was either furloughed or reassigned to other duties. Can anyone confirm if the team doing TCP seat allocations is working again?
Also, anyone with any recent experiences of Gold TCP seat requests and the turnaround times?
Thanks!
Aug 20, 2020, 3:32 pm
#3
Join Date: Jan 2017
Location: London
Programs: BAEC Gold
Posts: 215
I did this this afternoon. The agent took my request and then put me on hold at she phoned a seperate team to allocate seating, and it was done within about 5 minutes. I asked afterwards and she said the old team they used to email (and take 3 days to process) is still furloughed so they now have to phone a different team.
Not sure on exit row, but I got Row 1 allocated.
Not sure on exit row, but I got Row 1 allocated.
Aug 20, 2020, 9:31 pm
#6
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,975
I did this this afternoon. The agent took my request and then put me on hold at she phoned a seperate team to allocate seating, and it was done within about 5 minutes. I asked afterwards and she said the old team they used to email (and take 3 days to process) is still furloughed so they now have to phone a different team.
Aug 21, 2020, 12:55 am
#7
Original Poster
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,993
I agree, it always seems a bit weird it takes so long given seats can be allocated instantly usually. There must be a reason behind it!
Last edited by Schwann; Aug 21, 2020 at 1:00 am
May 6, 2021, 1:14 pm
#10
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,208
A quick follow up rather than starting a new thread. As a GCH I have an exit row seat assigned. My daughter will be flying on the same flight but on a separate PNR. As I booked her a cheapo HBO fare, will TCP be allowed ?
Seems from the BAEC blurb that it should be allowed: "Free seat selection from the time of booking for your whole party on British Airways flights – even friends and family on other bookings, as long as they’re in the same travel class and on the same flight* plus exclusive access to 1A and 1K when travelling in First for the Gold Member only"
But I have seen it suggested in another thread that it is not. Any up to date experiences appreciated
Seems from the BAEC blurb that it should be allowed: "Free seat selection from the time of booking for your whole party on British Airways flights – even friends and family on other bookings, as long as they’re in the same travel class and on the same flight* plus exclusive access to 1A and 1K when travelling in First for the Gold Member only"
But I have seen it suggested in another thread that it is not. Any up to date experiences appreciated
Last edited by Frequentflyer99; May 6, 2021 at 1:20 pm
May 6, 2021, 1:29 pm
#11
Join Date: Jul 2008
Location: London
Programs: BA GGL & CCR, GFL
Posts: 495
A quick follow up rather than starting a new thread. As a GCH I have an exit row seat assigned. My daughter will be flying on the same flight but on a separate PNR. As I booked her a cheapo HBO fare, will TCP be allowed ?
Seems from the BAEC blurb that it should be allowed: "Free seat selection from the time of booking for your whole party on British Airways flights – even friends and family on other bookings, as long as they’re in the same travel class and on the same flight* plus exclusive access to 1A and 1K when travelling in First for the Gold Member only"
But I have seen it suggested in another thread that it is not. Any up to date experiences appreciated
Seems from the BAEC blurb that it should be allowed: "Free seat selection from the time of booking for your whole party on British Airways flights – even friends and family on other bookings, as long as they’re in the same travel class and on the same flight* plus exclusive access to 1A and 1K when travelling in First for the Gold Member only"
But I have seen it suggested in another thread that it is not. Any up to date experiences appreciated
May 6, 2021, 1:51 pm
#12
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,951
My understanding is that you can’t do free seat request for a non status passenger on a hbo fare. It is worth trying, but it may be refused.
May 6, 2021, 3:14 pm
#13
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Is the seating team actually working now? I thought that I had seen references in other threads to it not being in operation at the moment. If it is back, then I've got a couple I need to ask them to do!
May 6, 2021, 3:18 pm
#14
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 5,917
The earlier posts in this thread suggest it is being done but by a more efficient process than the previous seating team