18th August LHR-MXP (BA566) Amazing Crew
#1
Original Poster
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 2,183
18th August LHR-MXP (BA566) Amazing Crew
I hope this isn't against the rules here on FT but as its so easy to post negative experiences I wanted to just say what an absolutely amazing crew it was on the BA566 flight this afternoon!
If anyone here knows them and Billie specifically who sadly is retiring on Friday please pass on our thanks again and say cabin crew like her will very much be missed by the passengers, they are very much what have made BA the airline that we all remember it was like to fly and today reminded me all that is good about stepping onto a BA plane.
I have no desire to go into detail apart from a member of the ground staff is not fit to work in any customer facing role and essentially was a bully, the crew stepped in did an amazing job of resolving the issue and making the flight memorable for all the right reasons.
I know of no other way to express my gratitude than posting on FT and hoping it gets back to them.
I will of course write to BA saying how fantastic they are but sadly it will be far to late for Billie to get that feedback.
Thank you
If anyone here knows them and Billie specifically who sadly is retiring on Friday please pass on our thanks again and say cabin crew like her will very much be missed by the passengers, they are very much what have made BA the airline that we all remember it was like to fly and today reminded me all that is good about stepping onto a BA plane.
I have no desire to go into detail apart from a member of the ground staff is not fit to work in any customer facing role and essentially was a bully, the crew stepped in did an amazing job of resolving the issue and making the flight memorable for all the right reasons.
I know of no other way to express my gratitude than posting on FT and hoping it gets back to them.
I will of course write to BA saying how fantastic they are but sadly it will be far to late for Billie to get that feedback.
Thank you
#2
Join Date: Dec 2007
Posts: 3,579
https://www.britishairways.com/thankyou
Probably a bit late for Billie but others you identify may get some timely recognition.
Probably a bit late for Billie but others you identify may get some timely recognition.
#3
Join Date: Apr 2018
Location: London
Programs: Gold at BA, Hilton and Radisson.
Posts: 586
I too was on this flight this afternoon and must say the crew were indeed fantastic. I believe a lady also hurt a nerve in her arm and the crew were indeed very sympathetic and dealt with it via the utmost professionalism.
However, I must say if you were the chap shouting at the man in the chap in a red hat - who remained calm and collected though out - I think you need to in future take a step back and evaluate how you were coming across. Everyone around us on the air gate could here you shouting “I’m a gold card holder” and “I’m in business class” and frankly whatever the situation was; raising your voice to that level and being that rude to someone is simply uncalled for. The family in front and lady behind all commented how out of order it was.
I apologise if you are not the aforementioned chap, however, given your post I think you were.
Either way, the crew were indeed outstanding and I’m glad they calmed you down.
However, I must say if you were the chap shouting at the man in the chap in a red hat - who remained calm and collected though out - I think you need to in future take a step back and evaluate how you were coming across. Everyone around us on the air gate could here you shouting “I’m a gold card holder” and “I’m in business class” and frankly whatever the situation was; raising your voice to that level and being that rude to someone is simply uncalled for. The family in front and lady behind all commented how out of order it was.
I apologise if you are not the aforementioned chap, however, given your post I think you were.
Either way, the crew were indeed outstanding and I’m glad they calmed you down.
#5
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,237
Wow another Some people have no manners ?
#7
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,229
I too was on this flight this afternoon and must say the crew were indeed fantastic. I believe a lady also hurt a nerve in her arm and the crew were indeed very sympathetic and dealt with it via the utmost professionalism.
However, I must say if you were the chap shouting at the man in the chap in a red hat - who remained calm and collected though out - I think you need to in future take a step back and evaluate how you were coming across. Everyone around us on the air gate could here you shouting “I’m a gold card holder” and “I’m in business class” and frankly whatever the situation was; raising your voice to that level and being that rude to someone is simply uncalled for. The family in front and lady behind all commented how out of order it was.
I apologise if you are not the aforementioned chap, however, given your post I think you were.
Either way, the crew were indeed outstanding and I’m glad they calmed you down.
However, I must say if you were the chap shouting at the man in the chap in a red hat - who remained calm and collected though out - I think you need to in future take a step back and evaluate how you were coming across. Everyone around us on the air gate could here you shouting “I’m a gold card holder” and “I’m in business class” and frankly whatever the situation was; raising your voice to that level and being that rude to someone is simply uncalled for. The family in front and lady behind all commented how out of order it was.
I apologise if you are not the aforementioned chap, however, given your post I think you were.
Either way, the crew were indeed outstanding and I’m glad they calmed you down.
#12
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,167
Oh My! This is every bit as good as The Archers. If it is true it just shows that one can never be too careful - indeed these days someone is bound to have a phone primed. If not then we may get an insight as to what all the fuss was about.
#13
Join Date: Jul 2009
Location: London, UK
Programs: BA Executive Club (GGL, GFL)
Posts: 226
Given that Billie is a fairly distinctive name, I am pretty sure I was on a flight with her on Monday and would echo the above comments. She really is the best of BA and will be sorely missed.
On my flight there was a positioning flight crew member across from me in 1A (I was in 1F with no one in 1C or 1D). I couldn’t help overhear a conversation between him and Billie where it was clear that the recent goings on have been the final straw for her. It was so sad to hear this.
On my flight there was a positioning flight crew member across from me in 1A (I was in 1F with no one in 1C or 1D). I couldn’t help overhear a conversation between him and Billie where it was clear that the recent goings on have been the final straw for her. It was so sad to hear this.
#15