"future bookings" on BA a mess.
I don't know if this already been addressed before: As BA is basically unable due to coronus to keep any of the flights alive I got a lot of cancellations. What works fine is to rebook them on to another date, also that the vouchers can now be redeemed online is a big relief not only for BA customer service system. But what I get on their website and also on my Apple and android apps is a complete mess: Not only that all the cancelled flights are still there at the moment it is even not possible to use the "manage your booking" properly as it only shows the flights but neither a seat nor anything else can be seen or amended.
As I work in IT I have an idea why this is happening but overall BA should really rebuild its web appearance as not only "future bookings" are full of errors and mistakes. |
BA may be waiting for central reservation systems that it has no control of to be improved, prior to introducing its own IT improvements. Although if it doesn’t, it’s disappointing that this problem wasn’t tidied up some time ago.
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it has been like this for ages.
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When viewing "my bookings" on APP it's easy to know which ones are cancelled / redundant and which are live - they say "Add Executive Club Number" for those cancelled
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It’s crap, it’s been like this since forever, and I very much doubt it will ever change. They’ll just waste time and money on another homepage refresh that makes the site even less useable.
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Originally Posted by Swanhunter
(Post 32601127)
It’s crap, it’s been like this since forever, and I very much doubt it will ever change. They’ll just waste time and money on another homepage refresh that makes the site even less useable.
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Originally Posted by Swanhunter
(Post 32601127)
It’s crap
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