Kudo's to BA!!!
Jul 22, 20, 8:51 am
#1
Original Poster
Join Date: Oct 2008
Programs: BA Avios
Posts: 445
Kudo's to BA!!!
I just want to make a quick comment re BA customer service.
There are many times we are quick to complain about poor treatment or poor service but, too often, not willing to share a great experience.
Today I had reason to request a refund for a BA cancelled itinerary and spoke with Todd who, I have to say, was diligent and handled the process beautifully!
Thank you Todd and thank you BA for making a difficult situation as well as could be expected...exceeded my expectations!
There are many times we are quick to complain about poor treatment or poor service but, too often, not willing to share a great experience.
Today I had reason to request a refund for a BA cancelled itinerary and spoke with Todd who, I have to say, was diligent and handled the process beautifully!
Thank you Todd and thank you BA for making a difficult situation as well as could be expected...exceeded my expectations!
Jul 22, 20, 9:13 am
#4
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 1,653
That's always nice to hear. I must say I've had some rather good feedback to make in the last 2 weeks.
And if you want BA to know, you can even tell them here: http://ba.com/thankyou
And if you want BA to know, you can even tell them here: http://ba.com/thankyou
Jul 22, 20, 9:34 am
#6
FlyerTalk Evangelist
Join Date: Aug 2006
Location: Argentina
Programs: BAEC/IB
Posts: 38,349
Originally Posted by ddschur
There are many times we are quick to complain about poor treatment or poor service but, too often, not willing to share a great experience.
Glad to hear Todd sorted it out for you.
Jul 22, 20, 10:00 am
#7
Join Date: Dec 2010
Location: UK
Programs: BAEC Gold, IHG Spire Ambassador, Hilton Diamond, Starbucks Gold
Posts: 772
If you feel strongly enough to post this on FT, why not also fill in a well done on BA.com. The telephone agents deal with a lot of grief without getting many thanks.
I am sure it will be appreciated.
I am sure it will be appreciated.
Jul 22, 20, 10:14 am
#8
Join Date: Dec 2014
Location: HPN
Posts: 344
Originally Posted by HarryHolden68
If you feel strongly enough to post this on FT, why not also fill in a well done on BA.com. The telephone agents deal with a lot of grief without getting many thanks.
I am sure it will be appreciated.
I am sure it will be appreciated.
Jul 22, 20, 10:23 am
#10
Join Date: Dec 2010
Location: UK
Programs: BAEC Gold, IHG Spire Ambassador, Hilton Diamond, Starbucks Gold
Posts: 772
Originally Posted by rpjs
I sent in a compliment for a telephone agent who did an amazing job some years back. Never got a reply, so I hope it did get through to them!
I get a warm feeling of doing the right thing. The rest is out of my hands.
Jul 22, 20, 12:02 pm
#12
Join Date: Nov 2004
Programs: BA GGL, TK Elite
Posts: 2,683
Thanks to Covid19 I have more experience in cancelling and refunding flights than I ever thought I would, and have to say BA are among the best in the industry.
Don't get me started on Swiss though - MCOL case pending.
Don't get me started on Swiss though - MCOL case pending.
Jul 22, 20, 12:42 pm
#13
Join Date: Jul 2017
Programs: Mucci Chevalier des Internautes Amables; BAEC
Posts: 575
While we are on the subject of kudos, had my first two sectors on BA since May. And, by jove, it is good to be back.
I flew last week on LH/EW and it was, frankly, woeful. BA seem, by comparison, seem to have struck the right balance. Simple but friendly “wear a mask” announcements, CC who seem relaxed and delighted to be back at work, an excellent hand sanitiser + wipe + waste bag provision upon boarding, and a surprisingly good CE meal box. T5 is alive, and the First Wing ordering system is fantastic and quick.
It’s not what it was, but it is what it is. I feel safe, but also welcomed. Well done BA. (But bring back ice ASAP...)
I flew last week on LH/EW and it was, frankly, woeful. BA seem, by comparison, seem to have struck the right balance. Simple but friendly “wear a mask” announcements, CC who seem relaxed and delighted to be back at work, an excellent hand sanitiser + wipe + waste bag provision upon boarding, and a surprisingly good CE meal box. T5 is alive, and the First Wing ordering system is fantastic and quick.
It’s not what it was, but it is what it is. I feel safe, but also welcomed. Well done BA. (But bring back ice ASAP...)
Jul 22, 20, 12:56 pm
#14
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold
Posts: 1,330
Originally Posted by TheJayHatch
While we are on the subject of kudos, had my first two sectors on BA since May. And, by jove, it is good to be back.
I flew last week on LH/EW and it was, frankly, woeful. BA seem, by comparison, seem to have struck the right balance. Simple but friendly “wear a mask” announcements, CC who seem relaxed and delighted to be back at work, an excellent hand sanitiser + wipe + waste bag provision upon boarding, and a surprisingly good CE meal box. T5 is alive, and the First Wing ordering system is fantastic and quick.
It’s not what it was, but it is what it is. I feel safe, but also welcomed. Well done BA. (But bring back ice ASAP...)
I flew last week on LH/EW and it was, frankly, woeful. BA seem, by comparison, seem to have struck the right balance. Simple but friendly “wear a mask” announcements, CC who seem relaxed and delighted to be back at work, an excellent hand sanitiser + wipe + waste bag provision upon boarding, and a surprisingly good CE meal box. T5 is alive, and the First Wing ordering system is fantastic and quick.
It’s not what it was, but it is what it is. I feel safe, but also welcomed. Well done BA. (But bring back ice ASAP...)
