choosethedrew

If we refer to specifics, rather than general concepts, it might help us understand each other's points of view better.

Below is the government guidance which underpins the apparent difference of opinion:


If British Airways served a good quality meal, served with the covers on but on china (I know the Club starters/desserts have a plastic cover on that's removed prior to serving, this could be left on, equally the Club casserole main course dishes could have their foil wrapping left on) and all in one pass on the one tray, which part of the guidance above would be contravened?

Or is there another operational constraint I am missing? Genuine question.

ermis177

I have shared it before ( not only me, but other members) and I really don’t like repeating myself. I will do it once more very briefly. First of all, these are guidelines. There isn’t a law or something similar. You can call them suggestions, recommendations etc but BA does not break any laws if decides not to follow them. Secondly, the guidelines do not mention anything about the QUALITY or QUANTITY of the meals. From the OP’s photos it seems like both are running low... Thirdly, BA has decided to ignore guidelines from the same exactly document when it comes to passengers not facing each other while seated, seat allocation etc. obviously the implementation of the later will cost BA money but the implementation of the former will save BA money. Amazing right? Following health and safety guidelines only when suits them. Last, I don’t understand your last personal comment? Stop what exactly? You expressed your opinion ( surprisingly once again to defend BA) and I expressed mine. I don’t see anything sinister or wrong with both of our opinions.

Andriyko

First of all, I am not defending BA. Second of all, yes, you have mentioned the guidelines and the seats many times in various threads, however, that was not my question. What knowledge do you have to assert that BA is able to do better/more but refuses to in order to save money hiding behind the health and safety regulations? Is it plainly that some other airlines offer something better? Do you know for sure that there are no supply issues or some other logistical problems or constraints that are not in plain sight? So far, the only thing that I saw in support of the BA-is-able-to-do-better 'fact' were the pictures of meals on other airlines, however, I don't understand their relevancy here. Some airlines stopped serving any food or drinks on some flights, some serve food in boxes same as BA does. I assume that each of them is facing their own (or maybe common?) issues. You and some others in this thread assert that BA's only issue is its cheapness. Apart from it being your deeply held belief, how do you know that?

HIDDY

Haven't the foggiest. However maybe like here the unions have a say in all of this too?

FlyerTalker39574

Was AC at AA when the one olive was removed from the salad on more than a few flights saving $$$$s? If he was or wasn’t, it’s in his business DNA.

choosethedrew

That could be a consideration, but would a higher-quality meal served on plates result in a higher risk of transmission?

HIDDY

Unions always make a meal of something.

choosethedrew

Oxon Flyer

It's time to stop. Handbags in the overhead, please.

ermis177

I know that for a few reasons.It’s a combination of general knowledge, experience and also internal knowledge that I am not in a position to discuss. I will leave it here. I hope the OP write to CS including the photos. It would be interesting to know if they manage to get some sort of compensation.