Exec Club account hacked - Avios gone

Old Jul 3, 20, 1:52 am
  #1  
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Exec Club account hacked - Avios gone

Hi guys,

Just looking for a bit of reassurance!

Overnight I received an email from BA confirming an invitation to someone completely unknown to join my Exec Club account. As soon as I saw this morning I logged in, and saw that over 350,000 Avios had gone on a wine redemption. I obviously took the immediate precautions of removing the phantom person from my account and changing my password.

I have already received an automated email from BA stating that my account has been locked due to suspicious acitivity, and I have spoken to someone on the phone who assured me that it will be investigated.

Has anyone else experienced anything similar? Can I expect my Avios back? I fear they may have gone for good.

Thanks in advance, guys.

Adam
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adamgilbride is offline  
Old Jul 3, 20, 2:07 am
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Was your password the same for BA Exec Account to any of your other Accounts?
I would change them as well.

If the Account has been locked then you should get your Avios back as most likely the order has not been fulfilled.
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Old Jul 3, 20, 2:15 am
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Exec club account hacked

Having just read this thread I then checked mine. Thankfully all still there. Might be an idea if anyone else reading this checks their account just to be on the safe side.

ML
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Old Jul 3, 20, 2:22 am
  #4  
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<m3red>
What sort of wine was it?
</m3red>

Seriously - this has happened a few times and been noted on here. From what I remember, it may take a while, but you'll get the points back.

Normally - the points are used for flights.
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Old Jul 3, 20, 3:07 am
  #5  
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Originally Posted by Mountlodge
Having just read this thread I then checked mine. Thankfully all still there. Might be an idea if anyone else reading this checks their account just to be on the safe side.

ML
There is of course never any harm in being careful, but note that the modus operandi was clearly the culprit finding ways to "Invite" themselves as nominated person on the victim's account, so you would expect that anyone similarly targeted by the same culprit will be in the same manner and will thus receive/have received an email from BAEC confirming that xyz has been added as a nominated person on their account. If you receive such a message then yes, obviously, do (very much) worry!
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Old Jul 3, 20, 3:11 am
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Originally Posted by DYKWIA
Normally - the points are used for flights.
I have had several fraudulent credit card charges in the past relating to flight purchases. Always wondered if the tickets were left un-cancelled and the prospective traveler scooped at check-in by the authorities ?
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Old Jul 3, 20, 3:13 am
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This must have been Speedbird Julie
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Old Jul 3, 20, 4:07 am
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Originally Posted by DanAirLondon
This must have been Speedbird Julie
Why?
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Old Jul 3, 20, 4:51 am
  #9  
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Originally Posted by JeffBHD
I have had several fraudulent credit card charges in the past relating to flight purchases. Always wondered if the tickets were left un-cancelled and the prospective traveler scooped at check-in by the authorities ?
There is no point as the authorities well know that the fraudsters are much too clever for that.

They simply pose as Travel Agents and sell on the fradulent purchased tickets "cheep" to unsuspecting punters looking for a bargain.

If anyone is nabbed at check-in it would be the poor punter who thought s/he had secured a bargain for their "cheep" ticket . No point is subjecting them to the humiliation of being nabbed at check-in in addition to losing their hard earned cash.
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Old Jul 3, 20, 5:04 am
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This must have been Speedbird Julie

She does love the bubbles and vino...suspect numero uno for sure
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Old Jul 3, 20, 5:27 am
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Originally Posted by OneworldHarj
This must have been Speedbird Julie

She does love the bubbles and vino...suspect numero uno for sure
Ha ha. Not moi.

I hope the OP gets his Avios back. Online fraud is so frustrating.
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Old Jul 3, 20, 5:14 pm
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I cannot speak to Avios breaches per se, but last year I and many other Hilton Honors embers had our points stolen by a person or persons unknown exploiting a backdoor vulnerability relating to an Amazon redemption channel. I had an email out of the blue confirming an 800k+ points transfer to Amazon, and when I pinged my account it showed zero balance. Nasty feeling in the pit of my stomach but Hilton were very good about restoring all lost points and changing my account number -- as I assume they were for all victims. So there is precedent / benchmark behavior for this and I expect BA would have difficulty behaving any differently.
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Old Jul 3, 20, 6:07 pm
  #13  
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Originally Posted by BearX220
... but last year I and many other Hilton Honors embers had our points stolen...
Did they go up in smoke?

Seriously though I suspect the Avios points will be returned and with any luck it might be possible to trace the culprit through the wine order (even if the recipient is an innocent third party).
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Old Jul 3, 20, 7:12 pm
  #14  
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Some of the other account hacked threads:
I've been hacked!
Executive Club Account hacked
BAEC Account Hacked. Over 100K Avios Spent
Household account hacked and Avios stolen

Members whose avios are stolen seem to consistently have them returned by BAEC following an investigation.
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Old Jul 3, 20, 7:50 pm
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Talking

Hang on...
Originally Posted by DanAirLondon
This must have been @Speedbird Julie


Originally Posted by OneworldHarj
This must have been Speedbird Julie



She does love the bubbles and vino...suspect numero uno for sure
How come this member is automatically suspected?

Wegie stereotypes?
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