Oct 24, 2020, 7:26 am
Last edit by: Prospero
Temporary COVID-19 catering, effective 25 October 2020 until 19 January 2021, after which normal catering is expected to resume.
Euro Traveller
Breakfast: cereal bar, cookies, and mineral water bottle
Rest of the day: bag of crisps, small packet of pretzels, and mineral water bottle
Tea, coffee, juice available on request
Club Europe
Band 1 Breakfast: paper bag containing a filled croissant, yogurt pot or muffin, and mineral water bottle
Band 1 Rest of the Day: paper bag containing a sandwich, dessert pot, and mineral water bottle
Bands 2 to 4 Breakfast: box containing a filled croissant, yogurt pot, and mineral water bottle
Bands 2 to 4 Rest of the Day: box containing a sandwich, salad pot, dessert pot, and mineral water bottle
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
World Traveller and World Traveller Plus:
Primary lunch/dinner flight
Primary meal comprises of a tray with hot dish, side salad, bread bag, and mineral water bottle
Secondary meal (breakfast) is a filled croissant, yoghurt pot, and mineral water bottle
Primary breakfast flight
Primary meal comprises of a tray with hot dish, yoghurt, muffin, and mineral water bottle
Secondary meal is a chilled sandwich, bar of chocolate, and mineral water bottle
Tea, coffee, drinks from the bar available on request
Club World:
Primary lunch/dinner flight
Primary meal includes a tablecloth-covered tray with hot dish, salad dish, small side salad, bread bag, cheese, crackers, dessert pot, and mineral water bottle
Secondary meal (breakfast) is a tablecloth-covered tray with a filled croissant, muesli pot, yoghurt pot, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Secondary meal (afternoon tea) is a tablecloth-covered tray with sandwich, cookies, bar of chocolate, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Primary breakfast flight
Primary meal includes a tablecloth-covered tray with hot dish, yoghurt/fruit dish, croissant, bread bag, jam, dessert pot, and mineral water bottle
Secondary meal is a tablecloth-covered tray with sandwich, cookies, bar of chocolate, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
First:
Primary lunch/dinner flight
Box containing a salad, starter, pesto, bread bag, crackers, and mineral water bottle. A hot main dish in foil and trio of dessert/cheese pots in cardboard holder are served separately directly onto the tablecloth-covered table
Secondary meal (breakfast) is unconfirmed
Secondary meal (afternoon tea) is a box containing sandwich, fruit salad, crackers, scone, clotted cream, jam, macarons atop the tablecloth-covered table
Primary breakfast flight
Primary breakfast service is unconfirmed
Secondary meal is a box containing sandwich, fruit salad, crackers, scone, clotted cream, jam, macarons atop the tablecloth-covered table
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
Euro Traveller
Breakfast: cereal bar, cookies, and mineral water bottle
Rest of the day: bag of crisps, small packet of pretzels, and mineral water bottle
Tea, coffee, juice available on request
Club Europe
Band 1 Breakfast: paper bag containing a filled croissant, yogurt pot or muffin, and mineral water bottle
Band 1 Rest of the Day: paper bag containing a sandwich, dessert pot, and mineral water bottle
Bands 2 to 4 Breakfast: box containing a filled croissant, yogurt pot, and mineral water bottle
Bands 2 to 4 Rest of the Day: box containing a sandwich, salad pot, dessert pot, and mineral water bottle
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
World Traveller and World Traveller Plus:
Primary lunch/dinner flight
Primary meal comprises of a tray with hot dish, side salad, bread bag, and mineral water bottle
Secondary meal (breakfast) is a filled croissant, yoghurt pot, and mineral water bottle
Primary breakfast flight
Primary meal comprises of a tray with hot dish, yoghurt, muffin, and mineral water bottle
Secondary meal is a chilled sandwich, bar of chocolate, and mineral water bottle
Tea, coffee, drinks from the bar available on request
Club World:
Primary lunch/dinner flight
Primary meal includes a tablecloth-covered tray with hot dish, salad dish, small side salad, bread bag, cheese, crackers, dessert pot, and mineral water bottle
Secondary meal (breakfast) is a tablecloth-covered tray with a filled croissant, muesli pot, yoghurt pot, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Secondary meal (afternoon tea) is a tablecloth-covered tray with sandwich, cookies, bar of chocolate, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Primary breakfast flight
Primary meal includes a tablecloth-covered tray with hot dish, yoghurt/fruit dish, croissant, bread bag, jam, dessert pot, and mineral water bottle
Secondary meal is a tablecloth-covered tray with sandwich, cookies, bar of chocolate, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
First:
Primary lunch/dinner flight
Box containing a salad, starter, pesto, bread bag, crackers, and mineral water bottle. A hot main dish in foil and trio of dessert/cheese pots in cardboard holder are served separately directly onto the tablecloth-covered table
Secondary meal (breakfast) is unconfirmed
Secondary meal (afternoon tea) is a box containing sandwich, fruit salad, crackers, scone, clotted cream, jam, macarons atop the tablecloth-covered table
Primary breakfast flight
Primary breakfast service is unconfirmed
Secondary meal is a box containing sandwich, fruit salad, crackers, scone, clotted cream, jam, macarons atop the tablecloth-covered table
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
COVID Friendly Catering Revealed By British Airways
Aug 16, 2020, 3:53 pm
#811
Join Date: Dec 2010
Location: Lincoln, UK
Programs: BAEC Gold, IHG Spire Ambassador, Hilton Diamond, Starbucks Gold
Posts: 1,266
As an example, I travelled domestic on an evening flight which night stopped. I travelled back on the same aircraft the following morning. The aircraft had not moved after parking. I sat in 1F on both sectors. Because I know BA are disingenuous, I made a spill mark of Tribute on the tray table. Now BA claim to have our safety first and foremost and their cleanliness Is next to godliness. Nothing is more important than ‘our’ safety. And yet, the following morning, after an 11 hour window to wipe (not even disinfect) the tray table, the dried stain was there in the morning.
BA had one job. On their primary objective of our safety, they failed. Back to being reasonable, it isn’t that BA do not tell the truth. It’s just that they lie. Tell a lie, tell it loud, tell it often. Enough people will believe it to dilute the ones who see through it.
The damage this blasé behaviour has on brand reputation is immeasurable. The brands coming out of Covid well thought of are those that make a commitment and develop a process to follow it through. BA have a commitment. That night, the cleaners failed. The supervisor failed. The check failed. BA made a promise to deep clean after EVERY flight. They didn’t even manage to wipe my tray table. The process failed. Ever heard of the Swiss cheese affect? That is how accidents happen. That is why people on Flyertalk desire BA to be honest.
Aug 16, 2020, 4:15 pm
#812
Join Date: Dec 2007
Posts: 3,579
Had the "Please bear with us while we sanitise the aircraft" announcement at BSL a couple of weeks ago while waiting to board. Created a sense of responsibility and that things were being taken seriously. Got to my seat in row 20 where I was greeted to crisps everywhere and greasy finger prints all over the window. It's all just theatre creating the illusion BA cares on the surface and I almost fell for it. You don't even need to scratch that deep to see it for what it is unfortunately.
Aug 16, 2020, 6:26 pm
#813
Join Date: Oct 2018
Location: London, UK
Programs: BAEC
Posts: 3,438
Simple. If a brand excels at being disingenuous about a relatively minor aspect of their business, it is reasonable to assume that they are being disingenuous about more important aspects such as maintenance and safety.
As an example, I travelled domestic on an evening flight which night stopped. I travelled back on the same aircraft the following morning. The aircraft had not moved after parking. I sat in 1F on both sectors. Because I know BA are disingenuous, I made a spill mark of Tribute on the tray table. Now BA claim to have our safety first and foremost and their cleanliness Is next to godliness. Nothing is more important than ‘our’ safety. And yet, the following morning, after an 11 hour window to wipe (not even disinfect) the tray table, the dried stain was there in the morning.
BA had one job. On their primary objective of our safety, they failed. Back to being reasonable, it isn’t that BA do not tell the truth. It’s just that they lie. Tell a lie, tell it loud, tell it often. Enough people will believe it to dilute the ones who see through it.
The damage this blasé behaviour has on brand reputation is immeasurable. The brands coming out of Covid well thought of are those that make a commitment and develop a process to follow it through. BA have a commitment. That night, the cleaners failed. The supervisor failed. The check failed. BA made a promise to deep clean after EVERY flight. They didn’t even manage to wipe my tray table. The process failed. Ever heard of the Swiss cheese affect? That is how accidents happen. That is why people on Flyertalk desire BA to be honest.
As an example, I travelled domestic on an evening flight which night stopped. I travelled back on the same aircraft the following morning. The aircraft had not moved after parking. I sat in 1F on both sectors. Because I know BA are disingenuous, I made a spill mark of Tribute on the tray table. Now BA claim to have our safety first and foremost and their cleanliness Is next to godliness. Nothing is more important than ‘our’ safety. And yet, the following morning, after an 11 hour window to wipe (not even disinfect) the tray table, the dried stain was there in the morning.
BA had one job. On their primary objective of our safety, they failed. Back to being reasonable, it isn’t that BA do not tell the truth. It’s just that they lie. Tell a lie, tell it loud, tell it often. Enough people will believe it to dilute the ones who see through it.
The damage this blasé behaviour has on brand reputation is immeasurable. The brands coming out of Covid well thought of are those that make a commitment and develop a process to follow it through. BA have a commitment. That night, the cleaners failed. The supervisor failed. The check failed. BA made a promise to deep clean after EVERY flight. They didn’t even manage to wipe my tray table. The process failed. Ever heard of the Swiss cheese affect? That is how accidents happen. That is why people on Flyertalk desire BA to be honest.
Aug 17, 2020, 1:55 am
#814
Join Date: Dec 2010
Location: Lincoln, UK
Programs: BAEC Gold, IHG Spire Ambassador, Hilton Diamond, Starbucks Gold
Posts: 1,266
I discussed it with the purser who told me he would file a report. He did not seem that shocked.
He was more interested in why I did a back to back overnight.
I had travelled to meet a long standing friend for dinner.
He was more interested in why I did a back to back overnight.
I had travelled to meet a long standing friend for dinner.
Aug 17, 2020, 5:21 am
#815
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,164
Indeed, and needless to say that the meat in question is not from the noblest parts of the proud little bird like the breast of leg, more the various scrapings and other pieces that would be unmarketable on their own... Yikes! I wish you were right about turkey and bacon and cheese instead!!!
I suppose that during the current crisis - for let us face it this is where it is - I think that I am fortunate that we are travelling at all. Nothing would have me flying to the USA at this time where it would seem that the virus is not only the only problem. That is, of course hypothetical given that we are not allowed in and quarantining for 14 days is not my idea of fun. Thus, given the the experience of flying F would be an utter waste of money given the product offering. I find changing flights a bore so I would not be using any European carriers either. I am just grateful that I worked in the days when it really was First Class on all airlines. Frankly the only reason that I stick with BA is the one First Class thing about them is the people who work there and whether that will still apply after they have been mauled remains to be seen,
Those who are dissatisfied with what is on offer should take their custom elsewhere. I would. From my Alicante home I have a choice between BA or Low Cost. So far I have not been dissatisfied. If I am offered some Unspeakable Vegan Sandwich then I may think differently
Aug 17, 2020, 11:57 am
#816
Join Date: Jul 2020
Location: St Andrews, UK
Programs: BAEC Gold
Posts: 17
Very recently both main UK Intercity train operators have announced a plan to recommence at-seat hot food service. Whilst this isn’t directly relevant to BA, I find it very interesting that train operators trying to compete with BA (on EDI/GLA/MAN-LON routes) and operating within the same legislative environment re ‘minimising contact’ can do this. Hopefully this may apply some pressure on BA to review their generally woeful offerings.
Aug 17, 2020, 1:39 pm
#817
Suspended
Join Date: Jan 2005
Location: London
Programs: plenty - ggl, ccr, etc, etc.
Posts: 1,704
Very recently both main UK Intercity train operators have announced a plan to recommence at-seat hot food service. Whilst this isn’t directly relevant to BA, I find it very interesting that train operators trying to compete with BA (on EDI/GLA/MAN-LON routes) and operating within the same legislative environment re ‘minimising contact’ can do this. Hopefully this may apply some pressure on BA to review their generally woeful offerings.
irs BA cost cutting- and like AA after 9/11 I fear BA will be the same- permanently rubbish.
Aug 17, 2020, 2:10 pm
#818
Join Date: Jan 2015
Location: UK
Programs: BAEC
Posts: 1,173
Wrote to BA about my experience of crew being unaware of a full bar being loaded (amongst other failings..) got the standard response back - with the current climate preventing gestures such as a partial refund of the upgrade fee from taking place.
Aug 17, 2020, 3:24 pm
#819
Join Date: Dec 2014
Posts: 116
Spot on IMO
Had the "Please bear with us while we sanitise the aircraft" announcement at BSL a couple of weeks ago while waiting to board. Created a sense of responsibility and that things were being taken seriously. Got to my seat in row 20 where I was greeted to crisps everywhere and greasy finger prints all over the window. It's all just theatre creating the illusion BA cares on the surface and I almost fell for it. You don't even need to scratch that deep to see it for what it is unfortunately.
Had the "Please bear with us while we sanitise the aircraft" announcement at BSL a couple of weeks ago while waiting to board. Created a sense of responsibility and that things were being taken seriously. Got to my seat in row 20 where I was greeted to crisps everywhere and greasy finger prints all over the window. It's all just theatre creating the illusion BA cares on the surface and I almost fell for it. You don't even need to scratch that deep to see it for what it is unfortunately.
TMM
Aug 17, 2020, 3:30 pm
#820
Join Date: Dec 2014
Posts: 116
Hi everyone,
sorry to drag this back on topic somewhat, but has anyone experienced F catering / drinks service in the last few days / week, and if so, is it still the same to what is posted at the beginning of this thread?
is there any suggestion yet of when there will be a return so (somewhat) normal service in F?
and finally, for recent travellers, how has inflight drinks service been in F?
Mrs MM have our first Fs (Like buses, 2 together) coming up either side of New year and I want to start managing my expectations early.
thanks
TMM
sorry to drag this back on topic somewhat, but has anyone experienced F catering / drinks service in the last few days / week, and if so, is it still the same to what is posted at the beginning of this thread?
is there any suggestion yet of when there will be a return so (somewhat) normal service in F?
and finally, for recent travellers, how has inflight drinks service been in F?
Mrs MM have our first Fs (Like buses, 2 together) coming up either side of New year and I want to start managing my expectations early.
thanks
TMM
Aug 17, 2020, 6:05 pm
#821
Join Date: Dec 2007
Posts: 3,579
I admire your optimism but I'd be very surprised if anything was accomplished such as you're suggesting at a European outstation on a short turnaround. Good luck with your new year First experience. Hopefully a clearer indication over what a F service looks like will be available nearer the time.
Aug 18, 2020, 1:07 am
#822
Join Date: Oct 2014
Programs: BA GGL, Hilton Diamond, IHG Diamond
Posts: 809
Complained about the abysmal boxed service and the lack of hot meals in J long haul. Got this (pretty weak and dare I say inaccurate) response:
”Thank you for your recent email.
I am sorry that you feel disappointed by the service that we are offering at present. We will of course ensure that your feedback is forwarded to the right team, however you will not hear back from this as this will be just as feedback.
I wanted to provide a little more information on the food offerings below
From 16 June, we will be offering a bar service with a selection of alcoholic and non-alcoholic drinks. The alcoholic drinks will be served either as miniatures or individual quarter bottles. Dining on board is enhanced to offer an a la carte menu with safely pre-packaged options, offering a range of hot and cold items. Our cabin crew will be able to provide you with details of choices available and any allergen advice
I hope this helps and I am sorry that we cannot be of further help on this occasion.
Please feel free to let us know if we can help you with anything else.”
”Thank you for your recent email.
I am sorry that you feel disappointed by the service that we are offering at present. We will of course ensure that your feedback is forwarded to the right team, however you will not hear back from this as this will be just as feedback.
I wanted to provide a little more information on the food offerings below
From 16 June, we will be offering a bar service with a selection of alcoholic and non-alcoholic drinks. The alcoholic drinks will be served either as miniatures or individual quarter bottles. Dining on board is enhanced to offer an a la carte menu with safely pre-packaged options, offering a range of hot and cold items. Our cabin crew will be able to provide you with details of choices available and any allergen advice
I hope this helps and I am sorry that we cannot be of further help on this occasion.
Please feel free to let us know if we can help you with anything else.”
Aug 18, 2020, 1:35 am
#823
Join Date: May 2019
Location: North Wales
Programs: BAEC, M&M
Posts: 88
I wonder if there is any truth in the rumour that BA are doing another "team up" with Boots, to offer the Boots £1.99 meal deal. It would be better than the current offerings and at least one would get a full packet of crisps.
Aug 18, 2020, 3:49 am
#824
FlyerTalk Evangelist
Join Date: Oct 2006
Location: London, UK
Programs: BA Gold, SQ Gold, KQ Platinum, IHG Diamond Ambassador, Hilton Gold, Marriott Silver, Accor Silver
Posts: 16,340
sorry to drag this back on topic somewhat, but has anyone experienced F catering / drinks service in the last few days / week, and if so, is it still the same to what is posted at the beginning of this thread?
is there any suggestion yet of when there will be a return so (somewhat) normal service in F?
TMM
is there any suggestion yet of when there will be a return so (somewhat) normal service in F?
TMM
HfP reckons 'at least 4 months' from mid-June https://www.headforpoints.com/2020/0...rink-catering/, so if that timeline holds true we're about halfway through BagBoxGate.
We could see a change back to a better version of normal catering come the start of the Winter 20/21 season.
We could see a change back to a better version of normal catering come the start of the Winter 20/21 season.
Aug 18, 2020, 7:44 am
#825
Join Date: Oct 2018
Location: London, UK
Programs: BAEC
Posts: 3,438
Boots replacing M&S BOB? Where did you hear that?
