Oct 24, 2020, 7:26 am
Last edit by: Prospero
Temporary COVID-19 catering, effective 25 October 2020 until 19 January 2021, after which normal catering is expected to resume.
Euro Traveller
Breakfast: cereal bar, cookies, and mineral water bottle
Rest of the day: bag of crisps, small packet of pretzels, and mineral water bottle
Tea, coffee, juice available on request
Club Europe
Band 1 Breakfast: paper bag containing a filled croissant, yogurt pot or muffin, and mineral water bottle
Band 1 Rest of the Day: paper bag containing a sandwich, dessert pot, and mineral water bottle
Bands 2 to 4 Breakfast: box containing a filled croissant, yogurt pot, and mineral water bottle
Bands 2 to 4 Rest of the Day: box containing a sandwich, salad pot, dessert pot, and mineral water bottle
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
World Traveller and World Traveller Plus:
Primary lunch/dinner flight
Primary meal comprises of a tray with hot dish, side salad, bread bag, and mineral water bottle
Secondary meal (breakfast) is a filled croissant, yoghurt pot, and mineral water bottle
Primary breakfast flight
Primary meal comprises of a tray with hot dish, yoghurt, muffin, and mineral water bottle
Secondary meal is a chilled sandwich, bar of chocolate, and mineral water bottle
Tea, coffee, drinks from the bar available on request
Club World:
Primary lunch/dinner flight
Primary meal includes a tablecloth-covered tray with hot dish, salad dish, small side salad, bread bag, cheese, crackers, dessert pot, and mineral water bottle
Secondary meal (breakfast) is a tablecloth-covered tray with a filled croissant, muesli pot, yoghurt pot, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Secondary meal (afternoon tea) is a tablecloth-covered tray with sandwich, cookies, bar of chocolate, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Primary breakfast flight
Primary meal includes a tablecloth-covered tray with hot dish, yoghurt/fruit dish, croissant, bread bag, jam, dessert pot, and mineral water bottle
Secondary meal is a tablecloth-covered tray with sandwich, cookies, bar of chocolate, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
First:
Primary lunch/dinner flight
Box containing a salad, starter, pesto, bread bag, crackers, and mineral water bottle. A hot main dish in foil and trio of dessert/cheese pots in cardboard holder are served separately directly onto the tablecloth-covered table
Secondary meal (breakfast) is unconfirmed
Secondary meal (afternoon tea) is a box containing sandwich, fruit salad, crackers, scone, clotted cream, jam, macarons atop the tablecloth-covered table
Primary breakfast flight
Primary breakfast service is unconfirmed
Secondary meal is a box containing sandwich, fruit salad, crackers, scone, clotted cream, jam, macarons atop the tablecloth-covered table
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
Euro Traveller
Breakfast: cereal bar, cookies, and mineral water bottle
Rest of the day: bag of crisps, small packet of pretzels, and mineral water bottle
Tea, coffee, juice available on request
Club Europe
Band 1 Breakfast: paper bag containing a filled croissant, yogurt pot or muffin, and mineral water bottle
Band 1 Rest of the Day: paper bag containing a sandwich, dessert pot, and mineral water bottle
Bands 2 to 4 Breakfast: box containing a filled croissant, yogurt pot, and mineral water bottle
Bands 2 to 4 Rest of the Day: box containing a sandwich, salad pot, dessert pot, and mineral water bottle
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
World Traveller and World Traveller Plus:
Primary lunch/dinner flight
Primary meal comprises of a tray with hot dish, side salad, bread bag, and mineral water bottle
Secondary meal (breakfast) is a filled croissant, yoghurt pot, and mineral water bottle
Primary breakfast flight
Primary meal comprises of a tray with hot dish, yoghurt, muffin, and mineral water bottle
Secondary meal is a chilled sandwich, bar of chocolate, and mineral water bottle
Tea, coffee, drinks from the bar available on request
Club World:
Primary lunch/dinner flight
Primary meal includes a tablecloth-covered tray with hot dish, salad dish, small side salad, bread bag, cheese, crackers, dessert pot, and mineral water bottle
Secondary meal (breakfast) is a tablecloth-covered tray with a filled croissant, muesli pot, yoghurt pot, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Secondary meal (afternoon tea) is a tablecloth-covered tray with sandwich, cookies, bar of chocolate, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Primary breakfast flight
Primary meal includes a tablecloth-covered tray with hot dish, yoghurt/fruit dish, croissant, bread bag, jam, dessert pot, and mineral water bottle
Secondary meal is a tablecloth-covered tray with sandwich, cookies, bar of chocolate, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
First:
Primary lunch/dinner flight
Box containing a salad, starter, pesto, bread bag, crackers, and mineral water bottle. A hot main dish in foil and trio of dessert/cheese pots in cardboard holder are served separately directly onto the tablecloth-covered table
Secondary meal (breakfast) is unconfirmed
Secondary meal (afternoon tea) is a box containing sandwich, fruit salad, crackers, scone, clotted cream, jam, macarons atop the tablecloth-covered table
Primary breakfast flight
Primary breakfast service is unconfirmed
Secondary meal is a box containing sandwich, fruit salad, crackers, scone, clotted cream, jam, macarons atop the tablecloth-covered table
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
COVID Friendly Catering Revealed By British Airways
Oct 5, 2020, 2:55 am
#1621
Join Date: Dec 2012
Programs: GGLfL
Posts: 1,126
Mine is similar. Copied as it was emailed to me.
Dear Mr SimonR
I'm sorry that you were unhappy with the catering offering in Club Europe. I understand that this isn't the usual standard that we deliver, and I appreciate that you're feeling let down. Once again, whilst I know this doesn't change your experience, we're grateful for your feedback as it allows us to focus on areas that need improvement.
(Email heading) Your feedback to British Airways.
Thank you once again for taking the time to tell us about what happened when you travelled with us. I’ve shared it with my colleagues in the relevant teams, and we’re using your comments to help us focus on where we need to improve.
As with any large organisation, it can sometimes take time for us to fix problems, but nothing is forgotten, and we’re always working hard to improve. Our Chairman and CEO, Alex Cruz, is particularly focused on making sure we improve continuously across all areas of our business. I hope you’ll see these positive changes very soon.
Thanks again for your time. We value your ongoing support as a member of our Gold Guest List, and if I can help you with anything else, please feel free to get back in touch.
Best regards
Dear Mr SimonR
I'm sorry that you were unhappy with the catering offering in Club Europe. I understand that this isn't the usual standard that we deliver, and I appreciate that you're feeling let down. Once again, whilst I know this doesn't change your experience, we're grateful for your feedback as it allows us to focus on areas that need improvement.
(Email heading) Your feedback to British Airways.
Thank you once again for taking the time to tell us about what happened when you travelled with us. I’ve shared it with my colleagues in the relevant teams, and we’re using your comments to help us focus on where we need to improve.
As with any large organisation, it can sometimes take time for us to fix problems, but nothing is forgotten, and we’re always working hard to improve. Our Chairman and CEO, Alex Cruz, is particularly focused on making sure we improve continuously across all areas of our business. I hope you’ll see these positive changes very soon.
Thanks again for your time. We value your ongoing support as a member of our Gold Guest List, and if I can help you with anything else, please feel free to get back in touch.
Best regards
Oct 5, 2020, 2:56 am
#1622
Join Date: Feb 2004
Location: Netherlands
Posts: 4,279
Very usual crappy answer from their CS team...and I am actually surprised that they even give such textbook like answer to a GGL, I had expected something more substantial. Among all top EU airlines, I find BA's Customer Service to be really the worst out there - I feel always that they are just sticking to their arrogance and therefore not a bit worried of losing their customers.
Cheers!
Cheers!
Oct 5, 2020, 3:03 am
#1623
Join Date: Nov 2011
Location: Edinburgh
Programs: BAEC
Posts: 547
Mine is similar. Copied as it was emailed to me.
Dear Mr SimonR
I'm sorry that you were unhappy with the catering offering in Club Europe. I understand that this isn't the usual standard that we deliver, and I appreciate that you're feeling let down. Once again, whilst I know this doesn't change your experience, we're grateful for your feedback as it allows us to focus on areas that need improvement.
(Email heading) Your feedback to British Airways.
Thank you once again for taking the time to tell us about what happened when you travelled with us. I’ve shared it with my colleagues in the relevant teams, and we’re using your comments to help us focus on where we need to improve.
As with any large organisation, it can sometimes take time for us to fix problems, but nothing is forgotten, and we’re always working hard to improve. Our Chairman and CEO, Alex Cruz, is particularly focused on making sure we improve continuously across all areas of our business. I hope you’ll see these positive changes very soon.
Thanks again for your time. We value your ongoing support as a member of our Gold Guest List, and if I can help you with anything else, please feel free to get back in touch.
Best regards
Dear Mr SimonR
I'm sorry that you were unhappy with the catering offering in Club Europe. I understand that this isn't the usual standard that we deliver, and I appreciate that you're feeling let down. Once again, whilst I know this doesn't change your experience, we're grateful for your feedback as it allows us to focus on areas that need improvement.
(Email heading) Your feedback to British Airways.
Thank you once again for taking the time to tell us about what happened when you travelled with us. I’ve shared it with my colleagues in the relevant teams, and we’re using your comments to help us focus on where we need to improve.
As with any large organisation, it can sometimes take time for us to fix problems, but nothing is forgotten, and we’re always working hard to improve. Our Chairman and CEO, Alex Cruz, is particularly focused on making sure we improve continuously across all areas of our business. I hope you’ll see these positive changes very soon.
Thanks again for your time. We value your ongoing support as a member of our Gold Guest List, and if I can help you with anything else, please feel free to get back in touch.
Best regards
Either way it gave me a smile.
Oct 5, 2020, 3:19 am
#1624
Join Date: Oct 2016
Posts: 698
"We have recently enhanced the catering offering..."
Does this mean they made it better or worse? The word "enhanced" has lost its meaning.
Does this mean they made it better or worse? The word "enhanced" has lost its meaning.
Oct 5, 2020, 3:19 am
#1625
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,237
You shouldn't belittle your complaint with the words "first world problems" it is not - it is a major failing.
Presumably, you're mainly in row 1 or 2 being GGL, it is frankly poor that there aren't two choices at this stage
Presumably, you're mainly in row 1 or 2 being GGL, it is frankly poor that there aren't two choices at this stage
Oct 5, 2020, 4:18 am
#1626
Join Date: Jan 2011
Posts: 209
I get that the response overall to the dissatisfaction isn’t great but I do have some sympathy for the cut and paste response from the agents I mean what else can they say if operationally the business isn’t willing to change in response to the feedback?
I imagine the CS agents are in a difficult position - I’m sure they would love to respond by saying “yeah we know it’s cr@p and we’ve told “management” but they don’t care, so sorry but nothing we can do”. But I think this might be somewhat “career limiting”.
As ever the frontline staff are left trying to get the pig to stand still whilst they attempt to put lipstick on it
I imagine the CS agents are in a difficult position - I’m sure they would love to respond by saying “yeah we know it’s cr@p and we’ve told “management” but they don’t care, so sorry but nothing we can do”. But I think this might be somewhat “career limiting”.
As ever the frontline staff are left trying to get the pig to stand still whilst they attempt to put lipstick on it
Oct 5, 2020, 4:41 am
#1627
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,474
This is today's breakfast offering on a Band 1 Cityflyer service from DUB-LCY - really nothing short of scandalous. LO serve something more substantial in Y these days.
Now the cost uplift to CE wasn't massive, and the junior member of CC kept the drink flowing in recompense, but I'm sure the crew are far more embarrassed by what they have to serve than the airline management.
I intend to complain, not necessarily because there's any compensation but instead to add to the volume of discontent. Unless we all push BA to improve, nothing will change.
And if anyone knows what on Earth the fork is for, I’m all ears!
Now the cost uplift to CE wasn't massive, and the junior member of CC kept the drink flowing in recompense, but I'm sure the crew are far more embarrassed by what they have to serve than the airline management.
I intend to complain, not necessarily because there's any compensation but instead to add to the volume of discontent. Unless we all push BA to improve, nothing will change.
And if anyone knows what on Earth the fork is for, I’m all ears!
Oct 5, 2020, 4:48 am
#1628
Join Date: Oct 2013
Location: London, UK
Programs: BAEC GGL/CCR; TK Elite; ITA Executive; Hilton Diamond; Marriott Bonvoy Platinum
Posts: 1,551
You are absolutely right - always been in row 1 this year and on all occasions CC advised they only had one type of sandwiches - the veggie option.
Oct 5, 2020, 4:56 am
#1629
Join Date: Aug 2016
Posts: 217
This is today's breakfast offering on a Band 1 Cityflyer service from DUB-LCY - really nothing short of scandalous. LO serve something more substantial in Y these days.
Now the cost uplift to CE wasn't massive, and the junior member of CC kept the drink flowing in recompense, but I'm sure the crew are far more embarrassed by what they have to serve than the airline management.
I intend to complain, not necessarily because there's any compensation but instead to add to the volume of discontent. Unless we all push BA to improve, nothing will change.
And if anyone knows what on Earth the fork is for, I’m all ears!
Now the cost uplift to CE wasn't massive, and the junior member of CC kept the drink flowing in recompense, but I'm sure the crew are far more embarrassed by what they have to serve than the airline management.
I intend to complain, not necessarily because there's any compensation but instead to add to the volume of discontent. Unless we all push BA to improve, nothing will change.
And if anyone knows what on Earth the fork is for, I’m all ears!
Oct 5, 2020, 5:11 am
#1631
Join Date: Mar 2019
Posts: 138
This is today's breakfast offering on a Band 1 Cityflyer service from DUB-LCY - really nothing short of scandalous. LO serve something more substantial in Y these days.
Now the cost uplift to CE wasn't massive, and the junior member of CC kept the drink flowing in recompense, but I'm sure the crew are far more embarrassed by what they have to serve than the airline management.
I intend to complain, not necessarily because there's any compensation but instead to add to the volume of discontent. Unless we all push BA to improve, nothing will change.
And if anyone knows what on Earth the fork is for, I’m all ears!
Now the cost uplift to CE wasn't massive, and the junior member of CC kept the drink flowing in recompense, but I'm sure the crew are far more embarrassed by what they have to serve than the airline management.
I intend to complain, not necessarily because there's any compensation but instead to add to the volume of discontent. Unless we all push BA to improve, nothing will change.
And if anyone knows what on Earth the fork is for, I’m all ears!
Oct 5, 2020, 5:19 am
#1632
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
What do you get for breakfast on Band 4 ex-LHR?
Oct 5, 2020, 5:51 am
#1634
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127