Oct 24, 2020, 7:26 am
Last edit by: Prospero
Temporary COVID-19 catering, effective 25 October 2020 until 19 January 2021, after which normal catering is expected to resume.
Euro Traveller
Breakfast: cereal bar, cookies, and mineral water bottle
Rest of the day: bag of crisps, small packet of pretzels, and mineral water bottle
Tea, coffee, juice available on request
Club Europe
Band 1 Breakfast: paper bag containing a filled croissant, yogurt pot or muffin, and mineral water bottle
Band 1 Rest of the Day: paper bag containing a sandwich, dessert pot, and mineral water bottle
Bands 2 to 4 Breakfast: box containing a filled croissant, yogurt pot, and mineral water bottle
Bands 2 to 4 Rest of the Day: box containing a sandwich, salad pot, dessert pot, and mineral water bottle
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
World Traveller and World Traveller Plus:
Primary lunch/dinner flight
Primary meal comprises of a tray with hot dish, side salad, bread bag, and mineral water bottle
Secondary meal (breakfast) is a filled croissant, yoghurt pot, and mineral water bottle
Primary breakfast flight
Primary meal comprises of a tray with hot dish, yoghurt, muffin, and mineral water bottle
Secondary meal is a chilled sandwich, bar of chocolate, and mineral water bottle
Tea, coffee, drinks from the bar available on request
Club World:
Primary lunch/dinner flight
Primary meal includes a tablecloth-covered tray with hot dish, salad dish, small side salad, bread bag, cheese, crackers, dessert pot, and mineral water bottle
Secondary meal (breakfast) is a tablecloth-covered tray with a filled croissant, muesli pot, yoghurt pot, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Secondary meal (afternoon tea) is a tablecloth-covered tray with sandwich, cookies, bar of chocolate, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Primary breakfast flight
Primary meal includes a tablecloth-covered tray with hot dish, yoghurt/fruit dish, croissant, bread bag, jam, dessert pot, and mineral water bottle
Secondary meal is a tablecloth-covered tray with sandwich, cookies, bar of chocolate, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
First:
Primary lunch/dinner flight
Box containing a salad, starter, pesto, bread bag, crackers, and mineral water bottle. A hot main dish in foil and trio of dessert/cheese pots in cardboard holder are served separately directly onto the tablecloth-covered table
Secondary meal (breakfast) is unconfirmed
Secondary meal (afternoon tea) is a box containing sandwich, fruit salad, crackers, scone, clotted cream, jam, macarons atop the tablecloth-covered table
Primary breakfast flight
Primary breakfast service is unconfirmed
Secondary meal is a box containing sandwich, fruit salad, crackers, scone, clotted cream, jam, macarons atop the tablecloth-covered table
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
Euro Traveller
Breakfast: cereal bar, cookies, and mineral water bottle
Rest of the day: bag of crisps, small packet of pretzels, and mineral water bottle
Tea, coffee, juice available on request
Club Europe
Band 1 Breakfast: paper bag containing a filled croissant, yogurt pot or muffin, and mineral water bottle
Band 1 Rest of the Day: paper bag containing a sandwich, dessert pot, and mineral water bottle
Bands 2 to 4 Breakfast: box containing a filled croissant, yogurt pot, and mineral water bottle
Bands 2 to 4 Rest of the Day: box containing a sandwich, salad pot, dessert pot, and mineral water bottle
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
World Traveller and World Traveller Plus:
Primary lunch/dinner flight
Primary meal comprises of a tray with hot dish, side salad, bread bag, and mineral water bottle
Secondary meal (breakfast) is a filled croissant, yoghurt pot, and mineral water bottle
Primary breakfast flight
Primary meal comprises of a tray with hot dish, yoghurt, muffin, and mineral water bottle
Secondary meal is a chilled sandwich, bar of chocolate, and mineral water bottle
Tea, coffee, drinks from the bar available on request
Club World:
Primary lunch/dinner flight
Primary meal includes a tablecloth-covered tray with hot dish, salad dish, small side salad, bread bag, cheese, crackers, dessert pot, and mineral water bottle
Secondary meal (breakfast) is a tablecloth-covered tray with a filled croissant, muesli pot, yoghurt pot, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Secondary meal (afternoon tea) is a tablecloth-covered tray with sandwich, cookies, bar of chocolate, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Primary breakfast flight
Primary meal includes a tablecloth-covered tray with hot dish, yoghurt/fruit dish, croissant, bread bag, jam, dessert pot, and mineral water bottle
Secondary meal is a tablecloth-covered tray with sandwich, cookies, bar of chocolate, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
First:
Primary lunch/dinner flight
Box containing a salad, starter, pesto, bread bag, crackers, and mineral water bottle. A hot main dish in foil and trio of dessert/cheese pots in cardboard holder are served separately directly onto the tablecloth-covered table
Secondary meal (breakfast) is unconfirmed
Secondary meal (afternoon tea) is a box containing sandwich, fruit salad, crackers, scone, clotted cream, jam, macarons atop the tablecloth-covered table
Primary breakfast flight
Primary breakfast service is unconfirmed
Secondary meal is a box containing sandwich, fruit salad, crackers, scone, clotted cream, jam, macarons atop the tablecloth-covered table
Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
COVID Friendly Catering Revealed By British Airways
Sep 27, 2020, 4:48 am
#1516
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
I don't think any compensation was warranted, to be honest. Nor was BA obliged to explain why they offer what they offer in various classes of service. If you don't like a product, do not buy it. It's as simple as that. I am pretty sure BA are perfectly aware what Lufthansa are offering in F class, and yet BA choose to cut their service down to a minimum. BA's current offering is not for those who fly for the experience as much as for the purpose of getting to a destination. It is none of our business why. Complaining about getting exactly what was promised to you is bizarre and petty. Why not fly Lufthansa instead?
Last edited by Andriyko; Sep 27, 2020 at 5:41 am
Sep 27, 2020, 6:01 am
#1517
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,258
I don't think any compensation was warranted, to be honest. Nor was BA obliged to explain why they offer what they offer in various classes of service. If you don't like a product, do not buy it. It's as simple as that. I am pretty sure BA are perfectly aware what Lufthansa are offering in F class, and yet BA choose to cut their service down to a minimum. BA's current offering is not for those who fly for the experience as much as for the purpose of getting to a destination. It is none of our business why. Complaining about getting exactly what was promised to you is bizarre and petty. Why not fly Lufthansa instead?
The finest experience
First is our most luxurious way to experience flight. From your own stylish suite, to exclusive access to spa treatments, fast-track security, and excellent service, it’s the finest way to travel.
Sep 27, 2020, 6:08 am
#1518
Join Date: May 2018
Posts: 91
Its totally warranted when BA can even be bothered to update their website so you think you are buying :
https://www.britishairways.com/en-gb...es/first/first
https://www.britishairways.com/en-gb...es/first/first
Don’t jump on the bandwagon.
Sep 27, 2020, 6:09 am
#1519
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,258
From 16 June, we will be offering a bar service with a selection of alcoholic and non-alcoholic drinks. The alcoholic drinks will be served either as miniatures or individual quarter bottles. Dining on board is enhanced to offer an a la carte menu with safely pre-packaged options, offering a range of hot and cold items. Our cabin crew will be able to provide you with details of choices available and any allergen advice. Any changes will be published on this page
And thanks for ordering me not to jump on the bandwagon however my opinion is as valid as anyone’s else’s. I’ve had the CE offering three times, knew exactly what I was getting in advance, and was as miserable as I expected it to be.
Sep 27, 2020, 6:27 am
#1520
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
Yeah... Something told me that someone would be back quickly to point out that there is something on the website that promised all the miracles of the world for flying with BA. Something also tells me that the dearest SFO777 knew what he was buying. If I were BA I would not even bother to respond to a ‘if-Lufthansa-can-do-it-why-can’t-you’ question.
Sep 27, 2020, 6:31 am
#1521
Join Date: May 2018
Posts: 91
Everyone needs to stop being dramatic
Sep 27, 2020, 6:39 am
#1522
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,258
Sep 27, 2020, 6:42 am
#1523
Join Date: Jan 2015
Programs: BAEC Gold
Posts: 1,627
Which after a lot of searching only says this
Do you disagree that the images and guff on the First service should be removed ?
And thanks for ordering me not to jump on the bandwagon however my opinion is as valid as anyone’s else’s. I’ve had the CE offering three times, knew exactly what I was getting in advance, and was as miserable as I expected it to be.
Do you disagree that the images and guff on the First service should be removed ?
And thanks for ordering me not to jump on the bandwagon however my opinion is as valid as anyone’s else’s. I’ve had the CE offering three times, knew exactly what I was getting in advance, and was as miserable as I expected it to be.
However, I do wonder how difficult it could be to change the photo on the front page to reflect what is currently available.
Sep 27, 2020, 6:44 am
#1524
Join Date: Dec 2015
Location: UK
Posts: 576
If passengers are not getting what BA are selling be it product or service then surely customers can easily address this with a case at the Small Claims Court on the grounds of false/misleading advertising?
Sep 27, 2020, 7:01 am
#1525
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,212
Customers who booked their tickets from direct BA channels are being informed of the reduced catering, as have Executive Club members but others will be reliant on their TA to pass along the information before they reach the airport
Sep 27, 2020, 7:14 am
#1526
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
That's my impression as well. It was more of an exercise in entertaining a certain crowd here than a trip report. As much as I enjoy his TPs, this was not one. It was a deliberate attempt to have a laugh. I am not sure who's supposed to be laughing though as he clearly had a miserable experience.
Sep 27, 2020, 8:36 am
#1528
Join Date: Feb 2010
Location: London
Programs: BA Executive Club, UA Mileage Plus, bmi Diamond Club
Posts: 480
Not sure which flight you were on - we were on the 1810 departure from CFU and I can confirm there was champagne. All of two bottles - I had one of them! Were you in 2A by any chance? I was in 1C and heard 2A ask for champagne and be told it had run out.
Sep 27, 2020, 8:41 am
#1529
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
If you scroll down the page you have linked to you get the statement "We have worked closely with our caterers to make changes to our onboard service. Our new food service requires less interaction with our cabin crew, greatly reducing physical contact". There is also a 'find out more' button that links to this page - https://www.britishairways.com/en-gb...food-and-drink - which provides details of what is currently on offer.
However, I do wonder how difficult it could be to change the photo on the front page to reflect what is currently available.
However, I do wonder how difficult it could be to change the photo on the front page to reflect what is currently available.
Sep 27, 2020, 8:50 am
#1530
Join Date: Dec 2001
Location: UK
Programs: BA Gold, AA 1MM lifetime gold, Starwood gold, Marriott Gold Elite
Posts: 719
That would be fine if the downgrade to the soft product just lasted a couple of weeks, but it’s been 6 months now,so it’s not good enough to continue to advertise the full product and then * changes. They need to change their website.