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FAQ : BAEC : status extensions & Tier Point (re)qualification thresholds reduced

FAQ : BAEC : status extensions & Tier Point (re)qualification thresholds reduced

Old Sep 23, 20, 2:18 am
  #2101  
 
Join Date: Mar 2017
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It would, but his answer differs from his own view at post 2084 - https://www.flyertalk.com/forum/32684094-post2084.html
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Old Sep 23, 20, 2:19 am
  #2102  
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Originally Posted by vintagepilot View Post
It would, but his answer differs from his own view at post 2084 - https://www.flyertalk.com/forum/32684094-post2084.html
no itís entirely consistent with the answer given in that post.
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Old Sep 23, 20, 2:25 am
  #2103  
 
Join Date: Nov 2017
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Originally Posted by vintagepilot View Post
In this example, are we sure that 1125 TPs isn't just for the 20-21 year? I've got a nasty feeling that it might be back to 1500 after Mar 21.
I'd say as sure as we reasonably can be given this clusterbourach that BA have engendered.

It's what I've been repeatedly told by BA's CS agents (even when I've been asking a different question! ).

Consider the Unfortunate Case of the Re-qualified July Member[1]. If the reduced target did not apply to their next collection year after the announcement then they would be left needing 1500TP between Jul 9, 2020 and July 8 2021, which would mean that they received absolutely zero benefit at all, contrary to what CS and BAEC are saying. So the reduction seems to definitely apply to whatever the next "collection year" is after the announcement, and in the case of someone with a March year, that seems to me to be Mar 2021 - Mar 2022.

And as KARFA points out, a reduced TP target in a year where you need none at all is.....well, not much of a benefit is it! (Yes, it would be a benefit to people trying to go up a tier, but they've clearly stated it as an aid to retaining your tier. Mind you, they clearly stated other things they subsequently decided they wouldn't do...... )


1. The lost Agatha Christie novel. Not her best work.
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Last edited by BertieBadger; Sep 23, 20 at 2:36 am Reason: Grammar
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Old Sep 23, 20, 2:30 am
  #2104  
 
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Originally Posted by BertieBadger View Post
Consider the Unfortunate Case of the Re-qualified July Member[1].
The sequel (set in early August) is not much better... looking at my travel plans in the near future, I'm going to be in need of some serious TP runs come early summer.
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Old Sep 23, 20, 2:33 am
  #2105  
 
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Originally Posted by vintagepilot View Post
It would, but his answer differs from his own view at post 2084 - https://www.flyertalk.com/forum/32684094-post2084.html
Good lord, I see KARFA has beaten me to it again I don't see the inconsistency I'm afraid.

For a July member, their "next collection year" after the announcement started pretty much immediately, i.e. July 9th 2020.

For e.g. a June member, their "next collection year" does not start until Jun 9th 2021, because they were a few days into their current one.

Depending on where the dice fall w.r.t. your collection year determines how big a "No TP needed" period you get. July got 3 weeks or so. June gets 11 months or so. BAEC have repeatedly said that this is effectively just good/bad luck.
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Old Sep 23, 20, 2:53 am
  #2106  
 
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Ah ok, I'm relating to my case I suppose as a September collection year. Although I achieved GGL, I still have an Oct 21 expiry, so I figure I am in my reduced year right now. I am assuming that I will be back to 3000 for Sep 21 onwards.
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Old Sep 23, 20, 3:04 am
  #2107  
 
Join Date: Nov 2017
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Originally Posted by vintagepilot View Post
Ah ok, I'm relating to my case I suppose as a September collection year. Although I achieved GGL, I still have an Oct 21 expiry, so I figure I am in my reduced year right now. I am assuming that I will be back to 3000 for Sep 21 onwards.
Yes, that's how I'm understanding it.

As of the date of this post, anyone re-qualified at their current level with a July, August or September collection year is already in their next/last "reduced TP year" and in the year following that (i.e. 2021-22) will need full TPs.

That's what I meant by July (and really Aug/Sep etc) suffering the double whammy. Everyone gets the same reduction in that they only need 75%, but the July/Aug/Sep members have to obtain that 75% when travel is difficult and schedules substantially reduced well below 75%, whereas e.g. Apr/May/Jun members need to collect in a period where we all surely hope it will be better than it is now (and if it's worse, this all surely becomes moot!)
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Old Sep 23, 20, 8:31 am
  #2108  
 
Join Date: Nov 2017
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I think Iím one of the very lucky ones:

I qualified for silver in September

My TP collection year ends December 2020

My (Silver) card expires 31 Jan 2023
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Old Sep 23, 20, 12:57 pm
  #2109  
 
Join Date: Apr 2017
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Thanks for the help everyone, this is all really unclear from BA, but I guess in their de3fense, trying to encapsulate all the scenarios in a single note is difficult as respondents here have amply demonstrated.

Anyway, looks like I retain gold until March 2021 irrespective of any tier points collection (even zero), and will see if I need the full or the reduced amount in 2021-2022 - I will park that one for now although advice here seems to indicate that the concensus is that I'll need the reduced total.

Thanks again, very much appreciated.

Best,

CR
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Old Sep 23, 20, 1:21 pm
  #2110  
 
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Originally Posted by ConcordeRIP View Post
Anyway, looks like I retain gold until March 2021 irrespective of any tier points collection (even zero), and will see if I need the full or the reduced amount in 2021-2022 - I will park that one for now although advice here seems to indicate that the concensus is that I'll need the reduced total.

Thanks again, very much appreciated.

Best,

CR
It can be confusing, let me try to distill it to the basics.

You are Gold until 30 Apr 2022, regardless.

To retain Gold after that date only TP earned between 9/3/2021 and 8/3/2022 matter. The consensus is you'll need 1125 in that period.
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Old Sep 24, 20, 9:08 am
  #2111  
 
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Originally Posted by crombiestone View Post
Thanks for that very detailed reply . At least I know my thinking was correct .
So this is the latest reply from BA !"Thanks for getting back in contact regarding the 12 Month Tier extension.

As you are aware, we are currently adding 12 months extra onto Executive Club memberships. The 12-month extension benefit is aimed at our members who have taken little or no flights due to Coronavirus.

As you earned enough Tier Points to renew at Silver, it is not necessary for us to apply a 12-month status extension to your account."

Firstly I did not renew at silver I earned from blue to silver . This was one return trip in J so I am by definition someone who has taken a little number of flights ....5 to be exact . Secondly they sent me the E Mail to say that I would be extended and now they are refusing ! Does anyone have any thoughts on how I can get past basic CS who have sent me 5 different replies to the same query ? Is there a lurker on here can help ? I feel I need a different tack .
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Old Sep 24, 20, 9:32 am
  #2112  
 
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Originally Posted by crombiestone View Post
So this is the latest reply from BA !"Thanks for getting back in contact regarding the 12 Month Tier extension.

As you are aware, we are currently adding 12 months extra onto Executive Club memberships. The 12-month extension benefit is aimed at our members who have taken little or no flights due to Coronavirus.

As you earned enough Tier Points to renew at Silver, it is not necessary for us to apply a 12-month status extension to your account."

Firstly I did not renew at silver I earned from blue to silver . This was one return trip in J so I am by definition someone who has taken a little number of flights ....5 to be exact . Secondly they sent me the E Mail to say that I would be extended and now they are refusing ! Does anyone have any thoughts on how I can get past basic CS who have sent me 5 different replies to the same query ? Is there a lurker on here can help ? I feel I need a different tack .
I wish I could give you a more positive and helpful answer than this is going to be, but I can only suggest continually trying. As I've stated before, it is tempting to become frustrated with the replies, especially where they contain obviously incorrect information but I always try to remind myself that the agent is only tasked with explaining the inept plan that management decided upon then (even more frustratingly) determined to double down on regardless of the weight of complaints and ill will that their position generates.

As you have seen, the current rationale that they are giving for refusing extensions is that you don't "need" them. You will join many others in wondering where that rather important caveat appeared in the original email or linked FAQ that proclaimed all members will benefit (It still does). You may indeed choose to ask them about that although I would not hold out hope of a meaningful reply in that respect.

This rationale also doesn't match what they are actually doing, they are handing out extensions to people who not only obtained their tier, but the next (or further) one up! This is of course, the group you fall into.

I would suggest that your best angle of attack is to lay out the progression of your expiry date that should have happened - from your earlier post you obviously understand that - and point out that it hasn't happened. BAEC responses like to make a great play on denying things on the basis of fairness, so you can turn that back on them and point out that everyone else in your position was awarded the extension and enquire why are you being treated differently, although I would possibly save that for a further reply if needed.

I can't give you any confidence that trying again will produce another outcome. It's probably a fool's errand. However, if you can spare a few moments to write back then if nothing else it would:

- keep the complaint open, and add to the overall weight of them. There may be some dashboard somewhere that finally reaches a tipping point.
- provide some amusement to yourself and here seeing what logical knots they can twist themselves into justifying why they are declining to honour their offer.

I'd try an approach with the dates, see if that gets you any traction.
Good luck!
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Old Sep 25, 20, 8:13 am
  #2113  
 
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So it's now 3 and a half months since this was announced and, to me, it's fairly clear travel isn't coming back in any significant way in the next few months, if anything we're likely to regress back to earlier in 2020.

Any insight on whether anything else is in the works yet or is this still far out? (Presumably not given the upheaval at BA HQ currently?). July year-ends, for example, are already approaching the point where only a 25% reduction in earning requirements for this year is probably going to mean many people fail to re-qualify through no fault of their own without a further extension or threshold reduction.
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Old Sep 25, 20, 8:19 am
  #2114  
 
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Iím GGL. In August I reset to zero points. Our company has no travel plans whatsoever. Most of my travel is to USA and IN, both of which are closed.

I never imagined it, but I think Iím going to go from GGL/CCR to Silver in one fell swoop. Iím not sure BA can come up with anything thatís going to benefit a lot of people.

Strange times.
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Old Sep 25, 20, 2:19 pm
  #2115  
 
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Originally Posted by HighwayToHEL View Post
Iím GGL. In August I reset to zero points. Our company has no travel plans whatsoever. Most of my travel is to USA and IN, both of which are closed.

I never imagined it, but I think Iím going to go from GGL/CCR to Silver in one fell swoop. Iím not sure BA can come up with anything thatís going to benefit a lot of people.

Strange times.
yep - thatís one of the wonderful quirks of the situation. You earned probably over 3000TPs in the last year but will be Silver by the end of 2021. There are other posters who have just cleared 1100TPs and will now be Gold until 2023. BA are wilfully blind to the inconsistencies theyíve created, even though they have been made very aware of it.
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