BA Gold Line Cutting Off
Aug 9, 2021, 12:03 pm
#31
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,231
Last May / June / July I could consistently get through in a few minutes whatever time of day, do you think the huge volume of FTVs is draining resource and prolonging phone calls? Or is it painful folk calling up asking entry / vaccine type queries hogging the lines?
Aug 10, 2021, 6:58 am
#32
Join Date: Dec 2009
Location: Aberdeen
Programs: BA Gold, Flying Blue Plat, UA Silver, Bonvoy Titanium Lifetime, Hilton Diamond, IHG Gold Ambassador
Posts: 535
I was similarly cut off this morning - went through the menu options then message that due to call volumes they could not handle and cut the call
Aug 10, 2021, 7:12 am
#33
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,156
Similar problems for me today too. I'm using Skype to call the gold line. Either disconnects right after an agent has answered or at 5-10 minutes in. It's not after the exact 5 minutes described by other posters yesterday. The waiting times to get through have varied between 10 and 20 minutes and it's after that that the problems start.
Aug 10, 2021, 12:17 pm
#35
Join Date: May 2014
Posts: 7,206
I tried calling about 8 times to change a car hire that AVIS can't touch since it's a BA Holiday... but I can never get on the queue. Tried all possible times... but no dice. It's also quite frustrating to be kept on the line for almost 2 minutes, going through all sorts of menus, before being told to p*ss off.
The online chat doesn't work either. I left it on for the whole day while working, with the chatbot saying "only a few minutes". 480 minutes later no one replied. It's quite a contrast with Icelandair to name but an example.
The online chat doesn't work either. I left it on for the whole day while working, with the chatbot saying "only a few minutes". 480 minutes later no one replied. It's quite a contrast with Icelandair to name but an example.
Aug 11, 2021, 9:10 am
#36
Join Date: Oct 2012
Location: London
Programs: BA Gold
Posts: 1,344
Just got cut off after 20 minutes in the hold queue for BA holidays having called through the Gold line. Last time I had to call them it took an hour to get through. All I want to do is get a refund on my deposit after they cancelled my flight, frustrating that I can't get this, or even a FTV, on-line, and i can't even find the on-line chat function anywhere, despite following the directions up-thread.
Aug 11, 2021, 9:42 am
#37
Join Date: Jun 2005
Location: London UK
Programs: AA EXP
Posts: 66
Just got cut off after 20 minutes in the hold queue for BA holidays having called through the Gold line. Last time I had to call them it took an hour to get through. All I want to do is get a refund on my deposit after they cancelled my flight, frustrating that I can't get this, or even a FTV, on-line, and i can't even find the on-line chat function anywhere, despite following the directions up-thread.
Aug 11, 2021, 10:25 am
#38
Join Date: Oct 2012
Location: London
Programs: BA Gold
Posts: 1,344
Same huge frustration here yesterday, but I finally got through via chat (roughly an hour wait but the wait is easier than on the phone) to a very helpful agent. I don't know that this will help you, but for me the chat function appeared as a small blue pop-up in the lower right corner of the screen after opening the up-thread link. That worked on my PC and on my Android phone (both using Chrome).
Aug 12, 2021, 4:05 am
#40
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,158
After 3 attempts to get through I go an agent quite quickly who explained that all the systems were down and please to call back in 30 minutes ( this was two minutes ago). I just laughed but you could not make this nonsense up. Fancy them making these ridiculous Future Travel Vouchers which oblige you to call up rather than putting them into your Avios account and let you use them on line. I simply do not understand.
Aug 18, 2021, 6:25 am
#41
Join Date: Dec 2016
Location: Hertfordshire
Programs: BA Gold, Accor Diamond, IHG Diamond
Posts: 551
Gold line for flight only changes paid in cash currently rejecting calls. Absolutely diabolical service. Seems like they’ve implemented the Iberia anti-customer service call handling solution.
