Cancelled return flight

Old Apr 17, 20, 4:42 pm
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Cancelled return flight

Quick question, if I have flown outbound segment last year, and this may, my return flight is cancelled in CW, how much of money is returned. Is it 50% or the whole amount. I cannot find anywhere what is the refund policy, if only return flight is cancelled and half of the ticket is already used.

Thanks
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Old Apr 17, 20, 5:06 pm
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Originally Posted by felicidad76 View Post
Quick question, if I have flown outbound segment last year, and this may, my return flight is cancelled in CW, how much of money is returned. Is it 50% or the whole amount. I cannot find anywhere what is the refund policy, if only return flight is cancelled and half of the ticket is already used.

Thanks
The answer is you would get a refund of the unused tax and charges and fare for the unflown sector.
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Old Apr 17, 20, 5:33 pm
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Originally Posted by felicidad76 View Post
Quick question, if I have flown outbound segment last year, and this may, my return flight is cancelled in CW, how much of money is returned. Is it 50% or the whole amount. I cannot find anywhere what is the refund policy, if only return flight is cancelled and half of the ticket is already used.

Thanks
No it's not 50% of the amount you paid. That's not how fares are constructed.

Proper government taxes and fees would be separated for the calculation.

And you would find those to be asymetric because of e.g. UK APD. You can get an idea by checking the detailed fare breakdowns for the amount you paid for your return booking against those for a separate outbound and separate inbound.

The fare element would also depend on how it was constructed in the first place. Sometimes the outbound is a lot more than the inbound.
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Old Apr 17, 20, 5:34 pm
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Originally Posted by felicidad76 View Post
Quick question, if I have flown outbound segment last year, and this may, my return flight is cancelled in CW, how much of money is returned. Is it 50% or the whole amount. I cannot find anywhere what is the refund policy, if only return flight is cancelled and half of the ticket is already used.

Thanks
normally works out as not much as majority of cost normally outbound flight, with the way it's calculated. You'd be beat rebooking to another date unless obviously you ar3jt planning on doing that flight agaib
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Old Apr 17, 20, 7:19 pm
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If you can get your receipt with the fare calculation. it should show the base fare as well as taxes & fees for each direction, as answered above. One more complication, but this is probably rare in CW, is that if your fare required a return--ticket purchase, and it were your own choice to cancel under normal non-COVID circumstances they could choose to refund only (total paid) minus (what a one-way would have cost you.)
The fact that the airline has cancelled your flight gives you a right to a cash refund, and special rules during COVID-19 strengthen your case.

Last edited by Brendan; Apr 18, 20 at 12:42 pm Reason: Brunos's correction below!
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Old Apr 17, 20, 7:25 pm
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Originally Posted by Brendan View Post
If you can get your receipt with the fare calculation. it should show the base fare as well as taxes & fees for each direction, as answered above. One more complication, but this is probably rare in CW, is that if your fare required a return--ticket purchase, under normal non-COVID circumstances they could refund only (total paid) minus (what a one-way would have cost you.)
If that calculation is correct you are going to owe them 1.2x the price you paid for the return ticket
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Old Apr 17, 20, 10:35 pm
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Originally Posted by Brendan View Post
If you can get your receipt with the fare calculation. it should show the base fare as well as taxes & fees for each direction, as answered above. One more complication, but this is probably rare in CW, is that if your fare required a return--ticket purchase, under normal non-COVID circumstances they could refund only (total paid) minus (what a one-way would have cost you.)
This would be the case if it were the OP that cancelled the return segment. If airline cancels it should either reroute you at earliest convenience or refund the segment.
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Old Apr 17, 20, 11:29 pm
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Originally Posted by brunos View Post
This would be the case if it were the OP that cancelled the return segment. If airline cancels it should either reroute you at earliest convenience or refund the segment.
Including on alternative carriers/routings which may include repatriation flights given the current circumstances.

Assuming the OP still wants to make the return trip this may be the most valuable option to push for rather than a partial refund.
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Old Apr 18, 20, 12:37 pm
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So true, Brunos!
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Old Apr 18, 20, 1:56 pm
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My domestic.outbound was flown. My return was cancelled by BA and no alternative offered. Ok asked for a voucher for the return. They said no. But would keep the return open ended for me and I would.be required to call them to reinstate using same PNR when I was ready. I may not ever be now ready or need to use the return sector. Hey ho.
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