Avios Refund less than Avios cost??

Old Apr 15, 20, 11:15 am
  #1  
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Avios Refund less than Avios cost??

I paid 10000 avios for a flight back from Valencia (+ 50 pence!) in May

Just phoned and got a refund, but only had 8473 avios back in my account

Is this correct?

Thanks
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Old Apr 15, 20, 11:16 am
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Originally Posted by stewaran View Post
I paid 10000 avios for a flight back from Valencia (+ 50 pence!) in May

Just phoned and got a refund, but only had 8473 avios back in my account

Is this correct?

Thanks
do you have a household acct? If so check the statement of the other ppls in the account you will find them there
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Old Apr 15, 20, 11:16 am
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Originally Posted by stewaran View Post
I paid 10000 avios for a flight back from Valencia (+ 50 pence!) in May

Just phoned and got a refund, but only had 8473 avios back in my account

Is this correct?

Thanks
Household Account?
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Old Apr 15, 20, 11:17 am
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Originally Posted by stewaran View Post
I paid 10000 avios for a flight back from Valencia (+ 50 pence!) in May

Just phoned and got a refund, but only had 8473 avios back in my account

Is this correct?

Thanks
Are you sure you didnít have a household account and the refund had not been split?
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Old Apr 15, 20, 11:21 am
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It’ll be shared around the household account, if you look at the amount taken when you booked it will most likely be the 8473 there or thereabouts
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Old Apr 16, 20, 4:35 am
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Thanks All, Yes have a household account!

I thought there must be a simple answer, but this never occurred to me :-)

Last edited by stewaran; Apr 16, 20 at 5:00 am
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Old Apr 16, 20, 4:42 am
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Oh, I guess the answer was not the devaluation of the GBP (and Avios being linked)

Last edited by s0ssos; Apr 16, 20 at 6:27 am
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Old Apr 16, 20, 5:29 am
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Originally Posted by s0ssos View Post
Oh, I guess the answer was the devaluation of the GBP (and Avios being linked)
??

The value of avios is not linked to the value of the pound (or any other currency)


The reason was as posited earlier and confrmed by the OP that they are part of a household account so the avios were taken pro rata from each acount and then returned from whence they came when the tiket was refunded.
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Old Apr 17, 20, 6:05 am
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Originally Posted by s0ssos View Post
Oh, I guess the answer was not the devaluation of the GBP (and Avios being linked)
While not linked to the amount of avios returned there has been an avios devaluation though meaning the flight could not be rebooked for 10000 avios. It now seems to cost an additional 1000 avios at the 50p price point for any routes I have looked at. So therefore it would now cost 11000 avios+50p off peak on this route for a one way flight.
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