Dec 28, 2021, 8:57 pm
Last edit by: linz36
British Airways Executive Club
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
Current Status of BA Call Center
May 6, 2022, 6:32 am
#977
Join Date: Aug 2014
Posts: 2,659
Just tried the gold line as i want to make a Gold Priority Reward booking, which you can't do online - only to eventually get to the message that says they're a bit busy and aren't taking calls right now. Can't believe this appalling service is still dragging on, at least with the lack of cabin crew they can blame it on security clearance taking a while, there's no excuse not to have more people in the call centres.
May 6, 2022, 2:49 pm
#978
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Now I find that BA has stopped selling tickets over the telephone. Instead told to go to BA.com ... do they really think people are using the phone line because they weren't aware BA.com existed? I'm calling because the website is a pile of ---- and won't let me make a booking that includes an AA-coded sector.
I'm beginning to think the CEO is not Sean Doyle at all but Franz Kafka.
I'm beginning to think the CEO is not Sean Doyle at all but Franz Kafka.
May 6, 2022, 3:03 pm
#979
Join Date: Jan 2012
Location: London
Programs: BA BLUE BADGE
Posts: 1,323
Now I find that BA has stopped selling tickets over the telephone. Instead told to go to BA.com ... do they really think people are using the phone line because they weren't aware BA.com existed? I'm calling because the website is a pile of ---- and won't let me make a booking that includes an AA-coded sector.
I'm beginning to think the CEO is not Sean Doyle at all but Franz Kafka.
I'm beginning to think the CEO is not Sean Doyle at all but Franz Kafka.
May 6, 2022, 3:10 pm
#980
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
……………..... do they really think people are using the phone line because they weren't aware BA.com existed? I'm calling because the website is a pile of ---- and won't let me make a booking that includes an AA-coded sector.
I'm beginning to think the CEO is not Sean Doyle at all but Franz Kafka.
I'm beginning to think the CEO is not Sean Doyle at all but Franz Kafka.
Kafka’s legacy revolves, of course, primarily around his influential literary output, as both a novelist and autobiographer.
But a much lesser-known fact about his many achievements is that he actually designed BA’s website, only a few months before his death. That was in 1924.
May 6, 2022, 3:21 pm
#981
Join Date: Jan 2012
Location: London
Programs: BA BLUE BADGE
Posts: 1,323
After an hour and a half of trying the gold line last night and being told they were too busy to take calls, I thought I'd call the silver number, got into the queue straight away and waited about 10 minutes before speaking to anyone. They then said they had to transfer me to the gold line, but at least I made it through the system. Not really sure what that says about how BA prioritises its call centre. Once I did get through, the agent was very helpful so can't fault them there.
I wonder what gold card holders would make of those holding less sparkly cards ringing the gold line in the hope of getting answered sooner.
May 6, 2022, 3:35 pm
#982
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
I would say (as a current GCH) there was a time when that would definitely have made me less than happy …… but these days I just tend to feel it’s dog eat dog out there - especially for anyone who really has good reason to get hold of an agent as a matter of urgency, regardless of status. It’s become a broken system.
May 6, 2022, 3:41 pm
#983
Join Date: Jul 2014
Location: Lisboa
Programs: BAEC Gold, Marriott Titanium, Hilton Diamond, IHG Spire, Easyjet Flight Club
Posts: 451
I counted it takes 1 minute 50 seconds to get through all the introduction parts and selecting the options to then get told “we can’t take any more calls right now”.
why not just say that at the start of the call to avoid wasting everyone’s time?
why not just say that at the start of the call to avoid wasting everyone’s time?
May 7, 2022, 2:46 am
#985
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,779
What sort of vouchers do you have? If it's an eVoucher you can use them online to pay for trips you would otherwise use a credit card with. If it's a Future Travel Voucher then you can use "change booking" option on the Contact Centre IVR, since that is what an FTV is in reality. The email you received with the voucher would either have a value in pounds / Euro / dollars etc, or no value shown. If there is a value it's an eVoucher. If there is no value shown it's an FTV.
May 7, 2022, 2:46 am
#986
Join Date: Sep 2011
Location: BHD
Programs: BA Executive Club Silver
Posts: 575
After an hour and a half of trying the gold line last night and being told they were too busy to take calls, I thought I'd call the silver number, got into the queue straight away and waited about 10 minutes before speaking to anyone. They then said they had to transfer me to the gold line, but at least I made it through the system. Not really sure what that says about how BA prioritises its call centre. Once I did get through, the agent was very helpful so can't fault them there.
May 7, 2022, 3:26 am
#987
Join Date: Aug 2016
Programs: Flying Blue, SPG, Marriott Rewards, Delta SkyMiles
Posts: 107
What sort of vouchers do you have? If it's an eVoucher you can use them online to pay for trips you would otherwise use a credit card with. If it's a Future Travel Voucher then you can use "change booking" option on the Contact Centre IVR, since that is what an FTV is in reality. The email you received with the voucher would either have a value in pounds / Euro / dollars etc, or no value shown. If there is a value it's an eVoucher. If there is no value shown it's an FTV.
May 25, 2022, 3:44 am
#988
Join Date: Oct 2018
Programs: BAEC Gold, IHG Platinum, ALL Gold, Bonvoy Gold Elite, HHonors Gold
Posts: 384
6 seconds of post-menu queueing today at 10:30am to get to a person to change a BA Holidays flight. Done and dusted in 5 minutes flat, that's including the automated spiel. Actually left me with a pretty good feeling!
May 25, 2022, 4:28 am
#989
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,350
BA definitely seemed to have improved service for their frequent flyers although those without status still seem to have a difficult time getting through on the phone, last weekend I was cut off on the general holidays line - we're busy go away - but using exec club got through in about 20 seconds after menu navigation