Dec 28, 2021, 8:57 pm
Last edit by: linz36
British Airways Executive Club
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
Current Status of BA Call Center
Mar 17, 2022, 3:57 pm
#901
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
An interesting experience this evening: I needed to call the Gold line to change a booking (cash booking, date change plus upgrade, couldn't be done online). The first three times, I got through the menu and then got the "We can't put you through to the team right now" message before a disconnection. Because it was almost 8 pm, I thought I would leave it a couple of minutes until the clock ticked over. I was expecting even worse. But this time, as soon as the three menu choices were done, the call was picked up by an agent in India who was pleasant and efficient. That was very welcome. (Especially as the upgrade meant that I could get the benefit of a lower fare on the outbound sector too when everything was repriced.)
Mar 18, 2022, 6:24 am
#902
Join Date: Apr 2014
Programs: BAEC Gold
Posts: 397
Try the BA Executive Club in Spain+34 910 50 75 50
I was through yesterday in less than 5 minutes with a similar scenario and FTV received by email while I was still on the phone (which is what I asked for). Very helpful and underutilized team .... they are my go to Exec Club team now whenever I need assistance.... fed up of playing the telephone queue with the so called priority lines in the UK.
I was through yesterday in less than 5 minutes with a similar scenario and FTV received by email while I was still on the phone (which is what I asked for). Very helpful and underutilized team .... they are my go to Exec Club team now whenever I need assistance.... fed up of playing the telephone queue with the so called priority lines in the UK.
Mar 20, 2022, 2:35 am
#903
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,350
Anyone know how long it takes to get through to BA holidays at the moment? I've got a flight change and now an obvious misconnect in Doha with the incoming flight now arriving after the scheduled departure of my flight to london. Will this get picked up automatically or will I have to phone - dreading trying to get through ? Just over 2 weeks until the outgoing flight.
Mar 20, 2022, 4:48 am
#904
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,795
Anyone know how long it takes to get through to BA holidays at the moment? I've got a flight change and now an obvious misconnect in Doha with the incoming flight now arriving after the scheduled departure of my flight to london. Will this get picked up automatically or will I have to phone - dreading trying to get through ? Just over 2 weeks until the outgoing flight.
Mar 20, 2022, 7:33 am
#905
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,350
Mar 21, 2022, 4:36 pm
#907
Join Date: Jul 2016
Location: BHX / LHR
Programs: British Airways Executive Club - Gold, Accor LeClub - Platinum, Hilton Hhonors - Diamond
Posts: 81
I had an interesting message today, when trying to make a booking over the phone, that the website can't cope with (multi cabin, open jaw). Saying that 'regrettably' they have decided to close the sales line for the next 'few weeks' due to the volume of calls! Has anyone else had this?
I called at a similar time yesterday and got through to someone in India, but then fell on an availability issue. Was it more a case of calling at 22:15 uk time and the sales line being closed this late?
I called at a similar time yesterday and got through to someone in India, but then fell on an availability issue. Was it more a case of calling at 22:15 uk time and the sales line being closed this late?
Mar 22, 2022, 11:50 am
#908
Join Date: May 2021
Location: ZRH
Programs: AY Plat, Swiss SEN, Hertz Gold, HH Gold, Marriott Gold, Sixt Platinum
Posts: 82
I tried today and yesterday a booking over phone, for a TP-Run in Oct…. No way to do this in these days. One Agent told me, that there are only allowed to accept a booking in a 90 day timeframe from today. Ok BA, I understand and put my money to your competitor’s
Mar 22, 2022, 11:59 am
#910
Join Date: Dec 2009
Posts: 858
On another thread I related missing a flight for the first time in 30+ years! More than an hour before check-in was due to close, it was obvious that we were going to miss.
Online said to call. Phone lines wouldn't connect or answer.
So yesterday I sent an email - and got a reply today saying they couldn't help and to call Customer Service!
The very people who won't answer!!!
(to be fair, they will answer if they can - so it should be can't answer, not won't answer)
Online said to call. Phone lines wouldn't connect or answer.
So yesterday I sent an email - and got a reply today saying they couldn't help and to call Customer Service!
The very people who won't answer!!!
(to be fair, they will answer if they can - so it should be can't answer, not won't answer)
Mar 22, 2022, 12:20 pm
#911
Join Date: Sep 2016
Location: Bristol
Programs: BA Silver, Hilton Gold, Caesars Diamond
Posts: 921
How did you get though? It cuts me off when I pick sales. Are you saying if I travel in the next 90o days they will do it?
Mar 22, 2022, 2:48 pm
#912
Join Date: Aug 2014
Posts: 2,659
I had an interesting message today, when trying to make a booking over the phone, that the website can't cope with (multi cabin, open jaw). Saying that 'regrettably' they have decided to close the sales line for the next 'few weeks' due to the volume of calls! Has anyone else had this?
I called at a similar time yesterday and got through to someone in India, but then fell on an availability issue. Was it more a case of calling at 22:15 uk time and the sales line being closed this late?
I called at a similar time yesterday and got through to someone in India, but then fell on an availability issue. Was it more a case of calling at 22:15 uk time and the sales line being closed this late?
Mar 22, 2022, 5:00 pm
#913
Join Date: Jul 2016
Location: BHX / LHR
Programs: British Airways Executive Club - Gold, Accor LeClub - Platinum, Hilton Hhonors - Diamond
Posts: 81
Does the closure impact the international call lines?
Mar 22, 2022, 6:16 pm
#914
Join Date: Aug 2014
Posts: 2,659
We were told its closed til 31May.